The Property Redress Scheme (PRS) has today announced it is working with The National Approved Letting Scheme (NALS), to offer discounted membership to NALS firms. After Ombudsman Services: Property announced its decision to pull out of providing redress to the property industry, the PRS stepped in to help NALS firms
The new Crossrail project that is taking place in Abbey Wood is predicted to save commuters travel time, with expectations that Journey times into Central London could be as much as halved. The possibility of central London locations becoming much closer has already had a knock on effect on the
BDC 319 : Aug 2024
The Property Redress Scheme (PRS) has today announced it is working with The National Approved Letting Scheme (NALS), to offer discounted membership to NALS firms. After Ombudsman Services: Property announced its decision to pull out of providing redress to the property industry, the PRS stepped in to help NALS firms continue to meet their legal requirements by belonging to a government-approved consumer redress scheme. Effective from today, NALS agents will be able to take advantage of the simplicity offered by the Property Redress Scheme, giving both tenants and landlords the right to impartial, independent redress in a straightforward way. Isobel Thomson, Chief Executive of NALS stated, “PRS offers NALS firms a way to comply with their legal requirement of being a member of consumer redress scheme, and to continue to provide the high standard of customer service we expect. We were particularly pleased that the PRS are able to offer two membership models which gives our agents choice in how they join.” Sean Hooker, Head of Redress at the PRS also stated, “NALS are an organisation that takes great pride in the quality of service its members’ offer and we at the PRS look forward to working closely with NALS to continue improving standards in the industry.” The main purpose of the PRS is to settle or resolve complaints made by consumers where the Members’ internal complaints procedure has been exhausted – and with change aplenty in the industry, the PRS offers the stability desired by many within the sector. It also offers an easy-to-use, easy-to-access online Members’ area to help agents manage complaints, as the Scheme prides itself on being there for consumer and complainants as we seek to continue to raise professionalism and standards within the industry. The PRS offers two membership options – an Enhanced Model which includes complaints and an Entry Model where the agent pays to deal with complaints. NALS agents can benefit from a discounted membership on either model and can join the PRS online, here. Members can benefit from the PRS’ enhanced membership for £120, and the entry option for £60. To receive the discount, NALS members simply have to contact the PRS and confirm their NALS membership.
The new Crossrail project that is taking place in Abbey Wood is predicted to save commuters travel time, with expectations that Journey times into Central London could be as much as halved. The possibility of central London locations becoming much closer has already had a knock on effect on the area, attracting a number of new businesses as well as investment in the local area. Work on Abbey Wood station will continue, as the full facilities are installed alongside the newly commissioned work to add new lifts to the concourse and the installation of systems that are required for the Elizabeth line. The temporary station at Abbey Wood was first opened in 2014 in order to help keep passengers on the move while work continued on the new station. This temporary station will be removed, and the car park will be reinstated when the work is complete. There are also plans for the London Borough of Bexley to continue their urban realm improvement works for the front of the new station building. When the new Crossrail station is complete, passengers at Abbey Wood will be able to make the most of the new bright and spacious ticket hall and customer information office, improved connections throughout the building including new stairs and lifts that will connect the north and the south sides of the station. There will also be seating and information screens on the concourse. The station has been under construction for around 4 years and the welcome improvements to the station is a clear demonstration of the benefits brought through the Railway Upgrade Plan. The granite paved pedestrian concourse will connect the new station with the flyover which will also deliver better links to local bus services. From this point the station building is shaped both the swoop down to platform levels that are located below while also connecting to the civic spaces that are on either side of the ground level and have also undergone a significant level of regeneration.
