FM service provider Macro has announced the promotion of three new directors from its executive team. The newly appointed directors, all women, are Adelaide Forbes, Group People Director; Janyne Gan, Group Commercial Director; and Parris Ullrich, Regional Director of MENA & APAC. Adelaide Forbes Adelaide Forbes has been with the
Principle Estate Management has announced the completion of significant works at a highly prestigious London development, overseen by the firm’s London office. York Terrace West and Nottingham Terrace are widely regarded as among the finest addresses in Regent’s Park. Principle’s latest project for the residents involved constructing a new, enlarged
Specialist property manager LB Navana has been appointed as the managing agent for two prestigious sites in London: The Arc and The Haydon. The Arc, situated at the heart of London, is a 340,000 square foot mixed use scheme with a mixture of retail and office space, and 100 residential
Northumbria University in Newcastle has chosen to retain Sodexo for its soft and hard FM services and residential living management contract for a further ten years in a new contract with the addition of a new food offer for the University’s largest Trinity Square student accommodation. Sodexo has been managing
Facilities management provider OCS plans to offer apprenticeship pathways across each of its service lines to nurture future talent and support career progression. The company has committed to increasing its number of apprenticeship placements in the UK and Ireland to over 1,000 within the next 12 months. This initiative aligns
Equans will continue to provide FM services across Manchester City Council’s public buildings estate. The three-year contract extension will see the energy and facilities management specialist providing responsive repairs and planned preventative maintenance to industry-standard specifications across the Council’s portfolio of 258 buildings. As part of the contract, which originally
Independent commercial property management and building consultancy firm, Workman LLP, has made 49 promotions across the business, including six new partners. Charting an upward trajectory, it currently manages more than 4,000 properties, with a capital value of approximately £20 billion and rising. The latest promotions extend across the firm’s 11-strong
You will have to excuse the flowery copy on this one, but we’re buzzing to announce that the ACC Liverpool Group marked this year’s annual World Bee Day by welcoming some new and very exciting VIPs…that’s ‘Very Important Pollinators’, to its waterfront site with support from Hard FM partner, Kimpton.
The Royal College of Art (RCA) has awarded Derwent Facilities Management (FM) an integrated facilities management (IFM) contract to manage its estate for the next five years, subject to contract. The contract encompasses responsibility for all hard and soft services, including heating, ventilation and air conditioning, mechanical and electrical maintenance,
Colliers EMEA has bolstered its Facilities Management Advisory service to Occupiers by appointing Denise Hoogendoorn as Director of Strategic Consulting. Hoogendoorn joins the EMEA Enterprise FM Advisory team from her previous role leading Colliers’ Occupier Consultancy Service in the Netherlands. In her new position, she will continue to work with
BDC 319 : Aug 2024
FM service provider Macro has announced the promotion of three new directors from its executive team. The newly appointed directors, all women, are Adelaide Forbes, Group People Director; Janyne Gan, Group Commercial Director; and Parris Ullrich, Regional Director of MENA & APAC. Adelaide Forbes Adelaide Forbes has been with the company for 12 years, starting as an HR business partner for the UK and Europe. She commented: “I’ve been enormously energised by the challenge of positioning the people side of our business for Macro’s exciting next chapter. To now be promoted to the Global People Director role is, to me, further evidence of Macro’s commitment to delivering a market-leading people experience.” Janyne Gan Janyne Gan, Global Commercial Director, joined Macro three years ago with responsibilities that include bids, commercial, supply chain, and mobilisation. She said: “It’s such an exciting time to be a part of Macro, and I’m thrilled to have the opportunity to impact the future of the business in my new leadership role. Specifically, my team is focused on further strengthening and integrating our supply chain and designing client solutions that deliver impact, excellence, and value.” Parris Ullrich Parris Ullrich joined Macro in 2009 as a facilities manager in Dubai and worked her way up to Operations Director for the Middle East. Today, she plays an active role in raising the profile of women in leadership within the Middle East. Parris stated: “I’m honoured to have the trust and confidence from Macro leaders to continue to elevate and strengthen our client-focused service delivery across Asia and the Middle East. I remain focused on unlocking further growth around the world by developing our people, driving operational efficiency for clients, and leveraging technology and innovation.” Building, Design & Construction Magazine | The Choice of Industry Professionals
Principle Estate Management has announced the completion of significant works at a highly prestigious London development, overseen by the firm’s London office. York Terrace West and Nottingham Terrace are widely regarded as among the finest addresses in Regent’s Park. Principle’s latest project for the residents involved constructing a new, enlarged Porters’ Lodge in the centre of the estate. The works were managed by Principle consultant Bob Myhill, who has been involved in the development’s management for 17 years. Rachael Hornby, associate director and head of Principle’s London office, said: “In recent years, we have completed our five-year cycle of external decorations for the entire estate. This was followed by a complete refurbishment of the communal areas of Nottingham Terrace, incorporating new lighting, modern signage, new carpets, and redecoration with bespoke wallpaper, reflecting the connection with Regent’s Park. “Our most recent project – the new, enlarged Porters’ Lodge – was undertaken after consultation with the residents, and planning permission and Crown Estate approval were obtained. Construction was carried out in the second half of 2023 and completed in early 2024.” The new lodge has been brought forward to the pavement edge and designed to improve visibility for the Porters. It accommodates the modern needs of the security and porterage team, and Principle also upgraded to fibre optic cabling, renewing the entire CCTV monitoring and video entry phone access systems to all apartments. The Grade I-listed York Terrace West is one of the original John Nash-designed terraces fronting the iconic green space of Regent’s Park. Originally built in 1823, it was completely refurbished in 1970 when Nottingham Terrace was constructed. A spokesman for York and Nottingham Terraces Management Ltd said: “The new Porters’ Lodge and upgrades to the entire estate were needed to provide modern facilities, with due regard to the surrounding history and aesthetics. We worked closely with Bob Myhill and Rachael Hornby to ensure the new, completed Porters’ Lodge was designed not to compete with the historic York Terrace or the more modern Nottingham Terrace, but to blend in with oak slatting and a green roof. “It has produced a highly satisfactory facility, and the estate, under Principle’s astute management, is maintained to a very high standard, as befits a property on the Crown Estate.” Chris Green, commercial director at Bloomsbury Construction Group Ltd, which led the contractors’ work on the project, said: “The Porters’ Lodge is a project we can all be proud of. Despite the fast-track programme duration, the project maintained high standards of design and sub-contractor coordination and integration. “We formed a collaborative and forward-thinking relationship with Jak Studios, BlokBuild and other stakeholders to deliver a brilliant space that is visually stunning and environmentally conscious, yet highly functional for the Porters, and this will serve the estate for many years to come. We appreciate the support and quick decisions from Principle, which culminated in the successful delivery of this project.” Mrs Hornby of Principle added: “One of the most rewarding aspects of property management is working with our clients and customers to see major works projects through to completion, especially when they improve facilities and amenities for residents.” Founded by Brett Williams in 2018, Principle Estate Management is based in Birmingham and acquired London firm Myhill Newman in August 2022, expanding its services into London and the South East. Principle now has more than 65 staff looking after a portfolio of over 16,500 units at around 375 developments across the UK. Building, Design & Construction Magazine | The Choice of Industry Professionals
Specialist property manager LB Navana has been appointed as the managing agent for two prestigious sites in London: The Arc and The Haydon. The Arc, situated at the heart of London, is a 340,000 square foot mixed use scheme with a mixture of retail and office space, and 100 residential apartments. With its iconic architecture and unparalleled amenities, the site is a short walk away from Old Street and Liverpool Street stations. LB Navana has been involved with the mobilisation of the site for a number of years and recently welcomed its first residents. Similarly, The Haydon, a flagship development by Regal London, epitomises contemporary living in the heart of the Square Mile. The Haydon represents modern urban living, comprising of 87 luxury homes, set in a landscaped courtyard. LB Navana will bring to life its vision for elevating the residential experience and will work to foster a sense of community within the development. LB Navana will be responsible for the day-to-day estate management, including the maintenance of the common areas and ensuring the compliance with all the latest health and safety legislation. With a focus on proactive maintenance, personalised service, and community engagement, LB Navana says it is dedicated to enhancing the living experience for residents while maximising the value for property owners. Ian Jones, Group Chief Operating Officer, LB Navana, said: “We are thrilled to be entrusted with the management of The Arc and The Haydon. Both developments represent the pinnacle of luxury and sophistication in London’s property landscape, and we are committed to delivering unparalleled service to residents and stakeholders alike.” Building, Design & Construction Magazine | The Choice of Industry Professionals
Northumbria University in Newcastle has chosen to retain Sodexo for its soft and hard FM services and residential living management contract for a further ten years in a new contract with the addition of a new food offer for the University’s largest Trinity Square student accommodation. Sodexo has been managing student accommodation services at Northumbria University since 2014. Initially covering just Trinity Square, a contemporary accommodation block housing up to 1,000 students in double en-suites or shared flats for groups of three-five students. Over the course of the contract the University has added all its four City residences, housing nearly 2,500 students every year. Sodexo is focused on ensuring the student living experience is second-to-none and is committed to ensuring its presence has a positive social impact for the residents, the University, and the local community in which it operates. Services managed by Sodexo in the University’s student accommodation include reception, helpdesk, security, mechanical and electrical maintenance, and cleaning. Sodexo employs 58 people at Northumbria University and uses digital platforms for students to report maintenance issues, recently mobilising a mobile-enabled maintenance system to ensure timely servicing of request within the residences to reduce unexpected breakdowns and inconveniences, minimise costs and extend equipment life. The new contract will see Sodexo introduce a brand-new catering offer at Trinity Square student accommodation serving hot drinks and a grab and go food solution such as paninis and pastries. The team will transform the currently under-utilised space at the accommodation to further enhance the student experience creating a fantastic live learning experience that creates a true home from home atmosphere. Sodexo’s commitment to social impact underpins the strategic business ambitions at Northumbria University and is engrained into every floor cleaned, every maintenance job resolved, and every conversation had with students. Sodexo has built strong relationships with the local community and works with local charities and social enterprises such as Northern Rights and the DFN project, which are focused on helping the long term unemployed and people with learning difficulties get in to work. The Sodexo team at Northumbria has: Supporting students from applicant to alumni is a crucial part of Sodexo’s focus at the University, the team provides vital support to residents at a time which can be quite difficult as they adjust to life away from home where they need to balance studying with financial independence, making new friends and settling into a new setting and city. To provide further support in this area Sodexo has committed to train five mental health first responders across the contract. In 2022 Sodexo introduced Residency Advisors, students who live within the residences join the Sodexo team on a part-time basis to work with the accommodation team to manage any issues that arise quickly and efficiently and offer proactive peer to peer support. Through this programme Sodexo provides employment opportunities for 15 students which helps the long-term employability of the students as a valuable addition to their CVs. Sian Thompson, national operations director, Universities & PFIs, Sodexo UK & Ireland, Sodexo said: “We are proud of our long-standing partnership with Northumbria University. There is a strong cultural fit between our organisations, and we are committed to continually delivering a leading facilities management service alongside the award-winning residency living model, with aligned goals and strategic objectives. This next contractual period brings with it some exciting service developments and we expect to achieve great things by continuing to work in a strategic and trusted partnership.” Erin Peart, executive director of campus services, Northumbria University said: “Sodexo continues to be one of the University’s valuable partners – not only because of the services it delivers and the commitment it has to enhancing the student experience, but in helping us to deliver social impact. We look forward to continuing this partnership with students at the heart of our shared ambitions.” Sodexo’s team at Northumbria University has received numerous awards including the 2023 IWFM award for Excellence in Customer Experience, Contract Manager Tom Martin received the 2022 title of Young Leader of the Year at the PFM Partnership awards and the contact was highly commended in the 2022 Student Accommodation awards for Collaboration. The team was also shortlisted at the 2024 Property Week awards for excellence in social impact. Building, Design & Construction Magazine | The Choice of Industry Professionals
Facilities management provider OCS plans to offer apprenticeship pathways across each of its service lines to nurture future talent and support career progression. The company has committed to increasing its number of apprenticeship placements in the UK and Ireland to over 1,000 within the next 12 months. This initiative aligns with its growth ambitions and includes substantial investments in its funded learning programme. With the recent announcement of its vision to optimise people and places as part of its brand strategy, this move underscores OCS’s dedication to social mobility and impact. It aims to drive social value initiatives, such as apprenticeship schemes and funded learning, to enhance sustainable employment by offering empowering careers and embracing diversity. OCS reports a 140 per cent increase in the uptake of its apprenticeships over the past year and aims to maintain this growth by providing opportunities in each of its service lines: facilities management, security, pest control, cleaning, catering and hospitality, and hard services. Ipswich-based OCS currently offers 12 professional pathways and 39 programmes to support its business units. In addition to service lines, these opportunities include management and leadership, coaching and mentoring, and customer service and sales. By focusing on investing in the development and upskilling of its internal colleagues, these pathways and programmes are available to both employees and external candidates. Apprenticeship pathways will be available at entry level (level 2) and for management (level 3), and OCS is currently revising its higher apprenticeship pathway (level 4) in collaboration with the Institute for Apprentices and Technical Education. Toni Marie-Vaughan, Head of Social Mobility at OCS UK and Ireland, commented: “While it’s important that we continue to open up more opportunities for people looking to develop, our priority will always remain on the quality of programmes delivered. We are working with a number of partners to achieve this. “Additionally, we have invested further in our online training modules, delivered through the OCS Academy. Learners can access a variety of programmes in addition to the structured training around their chosen pathway. Along with e-learning and on-the-job training, learners can expect regular line management meetings and coaching conversations, dedicated study time away from practical training, and progress reports.” Daniel Dickson, Chief Executive Officer at OCS UK and Ireland, said: “It’s exciting that we operate in an industry that can provide opportunities for further development within many different career paths. Our apprenticeship scheme and funded learning pathways are accessible to everyone, regardless of age, gender, background, level of education, or experience.” Building, Design & Construction Magazine | The Choice of Industry Professionals
Equans will continue to provide FM services across Manchester City Council’s public buildings estate. The three-year contract extension will see the energy and facilities management specialist providing responsive repairs and planned preventative maintenance to industry-standard specifications across the Council’s portfolio of 258 buildings. As part of the contract, which originally commenced in 2019, Equans has responsibility for repairing and maintaining Grade 1 and Grade 2 listed buildings, including Manchester Town Hall – as well as care facilities where 24-hour service delivery is paramount. As the partnership evolves into its next phase, Equans is collaborating with Manchester City Council to work towards the city’s target of becoming net zero by 2038. This will be evident in the way Equans conducts its own operations and through targeted decarbonisation activities across the council’s property portfolio. Richard Carmichael, Managing Director for Local Authority Services at Equans UK & Ireland, said: “This is a terrific opportunity for us to build on an already strong and successful partnership with Manchester City Council and draw on our broader expertise in decarbonisation to help the city of Manchester reach its impressive zero carbon ambitions. “Beyond service delivery, the partnership with Manchester City Council extends to supporting local priorities such as job creation, social welfare, and innovation. We are thoroughly committed to continuing to undertake social value activities across the region to help improve prosperity in the area; including employment opportunities and community fundraising.” This contract award follows the recent three-year extension with Manchester City Council Housing, which will see Equans providing ongoing maintenance and repairs to 12,000 homes and carrying out refurbishment and adaptations on behalf of the council until 2027. Building, Design & Construction Magazine | The Choice of Industry Professionals
Independent commercial property management and building consultancy firm, Workman LLP, has made 49 promotions across the business, including six new partners. Charting an upward trajectory, it currently manages more than 4,000 properties, with a capital value of approximately £20 billion and rising. The latest promotions extend across the firm’s 11-strong nationwide office network and cover vital sectors. These include core property management and building consultancy, along with high-growth services, such as building technology, ESG, and project management. The geographic spread and multi-disciplinary nature of the promotions highlights continued growth across all parts of the business. The new partners are: Matthew Pateman, Managing Partner, said: “Investment in our people continues to be a cornerstone of the Workman culture, and these promotions are shining examples of the career development and progression on offer here. Talent is the driver of positive change, so the energy, determination, and dedication of our teams deserves to be recognised and rewarded. Our recent promotions are testament to these individuals’ commitment to delivering the highest standards of service to our valued clients. I congratulate every one of this year’s group and look forward to working alongside them, as they continue to develop in their careers.” These latest promotions come after the firm recruited 46 graduates and apprentices across the business during 2023, with more planned for 2024, to continue to develop the talent of the future. Building, Design & Construction Magazine | The Choice of Industry Professionals
You will have to excuse the flowery copy on this one, but we’re buzzing to announce that the ACC Liverpool Group marked this year’s annual World Bee Day by welcoming some new and very exciting VIPs…that’s ‘Very Important Pollinators’, to its waterfront site with support from Hard FM partner, Kimpton. The project was made possible by the support and sponsorship of a number of supply partners, co-ordinated by experts in bee husbandry. These included Sunlight Bees, Kimpton, Sodexo Live! and members of Kimpton’s supply chain Ultra Civils, Metro Rod, ADC, North West MEWPS, AHS, AWS, and Service Graphics who all donated towards the cost. World Bee Day was marked by a community of more than 140,000 honeybees, who were officially welcomed to Liverpool’s event campus in two brand new beehives, each with its own queen bee. Supported by Wirral beekeepers Sunlight Bees, the hives have been installed in a newly planted wildflower garden on the site and following a competition on ACC Liverpool Group’s social media channels, the hives were named Oh BeeHive! and Let it Beehive! The introduction of beehives and wildflowers to the site is an important development in ACC Liverpool Group’s sustainability journey. This initiative aims to increase the biodiversity on Liverpool’s event campus and showcases their commitment to environmental sustainability. Habitats in urban areas that include wildflowers, grasses, and flowering plants attract insects and other invertebrates like butterflies, spiders, and millipedes, as well as birds and mammals. Bees pollinate our wild trees and wildflowers, which support other insects, and in turn support birds, bats, and other mammals by creating bee-friendly environments. Members of the ACCL staff, some of the Kimpton team, and other sponsors of the project enjoyed bee-themed refreshments at the launch, and sunflower seedlings were handed out for people to take home and nurture before bringing them back to be planted in the wildflower garden in the summer. Eddie dos Santos, Director of Operations at ACC Liverpool, said: “We know how important it is that we minimise the environmental impact of our operations to do our bit to tackle the climate crisis. The arrival of these beehives on-site marks a key milestone in our sustainability journey. They have captured the imagination of our colleagues, and we hope the public will be equally excited by the development. We’re grateful to Sunlight Bees for their advice and guidance and to our ever-supportive suppliers who have made the project happen.” Matt Breakwell, Business Development Manager from Kimpton said “A crucial part of our ongoing relationship with ACC Liverpool is working in partnership to support their Sustainability Strategy. Having already completed a number of decarbonisation projects, we were delighted to be able to deliver the bees’ new home with the help of the specialist suppliers that support us to deliver the FM contract.” Building, Design & Construction Magazine | The Choice of Industry Professionals
The Royal College of Art (RCA) has awarded Derwent Facilities Management (FM) an integrated facilities management (IFM) contract to manage its estate for the next five years, subject to contract. The contract encompasses responsibility for all hard and soft services, including heating, ventilation and air conditioning, mechanical and electrical maintenance, cleaning, security, pest control, grounds maintenance, transportation, and more. These services will be provided across 12 buildings at RCA’s three campuses in South Kensington, Battersea, and White City. Founded in 1837, the RCA has been rated the world’s top art and design university for the past ten years by QS World University Rankings. It is the world’s most influential institution for postgraduate art and design studies, with 3,000 students. Eamonn Tierney, Managing Director at Derwent FM, said: “Derwent FM are hugely proud to have been awarded the contract with The Royal College of Art, an iconic and prestigious educational institution, and look forward to working in partnership to deliver our services to the highest possible standards. “RCA is world-renowned, and to support that, its facilities must run to the very best standards, and that is what we provide. We’re really looking forward to managing such important buildings and facilities and supporting the continued success of RCA and its students.” Paul Draper, Director of Estates at RCA, said: “Student experience and customer service are at the heart of everything we do here as the RCA’s Estates team. “Our estate is not merely a collection of buildings; it is the backbone of our academic pursuits. The goal from the outset was to create a world-class environment for learning, research, and collaboration, ensuring that the Royal College of Art remains at the very forefront of higher education. “Derwent’s team were very impressive in being able to demonstrate their affinity and knowledge to support that ambition, and their pure enthusiasm to deliver our vision.” Building, Design & Construction Magazine | The Choice of Industry Professionals
Colliers EMEA has bolstered its Facilities Management Advisory service to Occupiers by appointing Denise Hoogendoorn as Director of Strategic Consulting. Hoogendoorn joins the EMEA Enterprise FM Advisory team from her previous role leading Colliers’ Occupier Consultancy Service in the Netherlands. In her new position, she will continue to work with clients across all sectors and global markets, spearheading the strategic development and growth of innovative delivery models that incorporate dynamic FM solutions tailored to occupiers’ varying operating models and occupancy strategies. Nicholas Marsh, Head of Enterprise Consulting, EMEA Occupier Services, stated: “We’re delighted to have Denise onboard. Over the last 10 years, she has been a driving force behind the development and success of our FM business in the Netherlands. Her unique skills and experience will further strengthen our strategic FM consulting capabilities – both regionally and globally – and extend our support to even more organisations.” Building, Design & Construction Magazine | The Choice of Industry Professionals
