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TSG Boosts ESG and Digital Efficiency with Apogee's Innovative Solutions

TSG Boosts ESG and Digital Efficiency with Apogee’s Innovative Solutions

Partnership modernises TSG’s telephony and IT infrastructure for 200-strong employee base TSG Building Services Plc, a multi-disciplined building services and construction company, has successfully accelerated its digital innovation by partnering with managed workplace services (MWS) provider Apogee Corporation. The collaboration has modernised TSG’s telephony and legacy IT infrastructure to better

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Faraday Launches Dedicated Customer Portal App, Faraday Connect

Faraday Launches Dedicated Customer Portal App, Faraday Connect

Celebrating the release of their new customer portal app, Faraday Connect, leading property management and surveying agents Faraday are proud to continually evolve and improve their customers’ experience. As the first of many developments and with over 4,000 app downloads, the launch of the Faraday Connect app marks a milestone

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Forterra’s new online calculator improves brick merchants stocks

Forterra’s new online calculator improves brick merchants stocks

Brick manufacturer Forterra has recently launched a load selector calculator to allow customers to tailor their brick orders to the precise mix of products they require. With the ability to choose the exact number of bricks they need from Forterra’s entire range of London Bricks, plus Ecostock’s Atherstone Red and

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Recognising excellence in managed IT services

Recognising excellence in managed IT services

OryxAlign wins Managed Services Project of the Year at the IT Europa Awards 2024 London-based managed IT services provider (MSP), OryxAlign has won Managed Services Project of the Year at the prestigious IT Europa Channel Awards, which took place at the London Marriott Grosvenor Square on June 26, 2024. The

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Digital Twin in the Building Stock: Real Estate Manager BENO relies on dTwin

Digital Twin in the Building Stock: Real Estate Manager BENO relies on dTwin

The industrial real estate manager and developer BENO Holding AG has opted for dTwin from Nemetschek. dTwin is the innovative platform for networked and visual intelligence and visual analytics for buildings. The solution bridges the gap between planning, construction and operation and enables building managers to make better, data-driven decisions. The aim of BENO

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Hiab launches mobile app MyHiab for operators

Hiab launches mobile app MyHiab for operators

Hiab, part of Cargotec, launches the MyHiab mobile app, to improve operator productivity and safety. The digital companion provides features and content about Hiab equipment throughout its lifecycle. It also establishes a communication channel between Hiab and the end-users.  MyHiab provides operators with immediate access to the tools they need

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BDC 319 : Aug 2024

Commercial : Software & I.T. News

TSG Boosts ESG and Digital Efficiency with Apogee's Innovative Solutions

TSG Boosts ESG and Digital Efficiency with Apogee’s Innovative Solutions

Partnership modernises TSG’s telephony and IT infrastructure for 200-strong employee base TSG Building Services Plc, a multi-disciplined building services and construction company, has successfully accelerated its digital innovation by partnering with managed workplace services (MWS) provider Apogee Corporation. The collaboration has modernised TSG’s telephony and legacy IT infrastructure to better support its more than 200 staff as well as customers. The modernisation follows a period of rapid growth for TSG and the opening of two new offices in Potters Bar and Cambridge, which highlighted the need for digital innovation to overcome inefficiencies owing to its outdated PTSN-based telephony system and complex IT infrastructure. Apogee has overhauled the company’s telephony and IT infrastructure, replacing TSG’s on-premises setup with a cloud-based telephony system that has improved remote working capabilities and streamlined call handling. The new system includes softphone and mobile app functionality, disaster recovery options, and features for remote work, compliance, and training. As a data processor for local authorities, the family-run business also needed to improve document security and reduce printing costs. Apogee’s managed print services have cut running costs by 12% and enhanced document security, ensuring GDPR compliance. “Apogee’s commitment to IT service management has made a significant difference. There has to be that sufficient level of customer service to ensure we get the best from our technology implementations. The communication promises made prior to the signing of the contract have been adhered to, and that really outweighs any financial gain we’ve made from the project,” says Marc Terenzio, Head of IT, TSG. TSG has also become the latest organisation to join Apogee’s Affinity+ Partner Programme, thereby boosting its ESG credentials by upcycling old devices for donation to schools and non-profits. This marks the first phase on an ongoing collaboration, with TSG and Apogee currently exploring further innovations to enhance TSG’s digital capabilities and operational efficiency, including hybrid cloud network infrastructure, IT service management, and cloud cybersecurity. “TSG’s business is going from strength to strength, and we’re there every step of the way to ensure they can have confidence that their IT infrastructure meets the evolving needs of both their employees and customers. This is just the start of our journey together,” added Jason Barnard, Sales Specialist Telecoms and Cloud Solutions, Apogee. Building, Design & Construction Magazine | The Choice of Industry Professionals

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Metaroom and DIALux tie up to Enhance Efficiency in 3D Modelling for Lighting Design

Metaroom and DIALux tie up to Enhance Efficiency in 3D Modelling for Lighting Design

Partnership will enable users to instantly scan spaces and then experiment with lighting solutions to find the optimum design  Metaroom by Amrax, a spatial 3D data capture company, has announced a partnership with the world’s largest lighting design software provider DIALux.   The tie-up will enable users to send 3D scan data from Amrax’s Metaroom solution directly to DIALux’s planning software. This new feature will be available from mid-September with the release of DIALux evo 13. This allows the fast creation of precise and detailed light plans for each room.   Scans* can be made in a matter of minutes on any Apple Pro device with a LiDAR sensor and then instantly imported into DIALux. At this point, users can experiment with scores of different factors to find the most cost effective, aesthetically pleasing, functional and sustainable lighting solution for their space. The partnership between Metaroom and DIALux aims to streamline the spatial design process for professional designers and consequently help to power innovation, sustainable design, and lower costs.  The Metaroom app is an advanced 3D scanning app, driven by the power of AI, LiDAR (Light Detection and Ranging), and SLAM (Simultaneous Localisation and Mapping) technologies. The tool enables professionals in spatial planning industries to envision and redefine spaces. The Metaroom solution is a workflow consisting of Metaroom app for capture and Metaroom Studio for optimisation before export. Through the Metaroom app users can scan rooms using an iPhone Pro or iPad Pro*. These scans are then uploaded to the cloud, generating true-to-scale 3D models within seconds. Users can then use the web application, Metaroom Studio, to enrich these 3D models with additional information before exporting, ensuring project-specific customisation and precision.  DIALux is the global standard in lighting design software, utilized by over 750,000 active users to design, calculate, and visualize lighting for both indoor and outdoor areas. Featuring real luminaires from over 412 DIALux members, users can create unique atmospheres and generate comprehensive project documentation. Available in 26 languages, DIALux supports a worldwide network of lighting professionals and adheres to the open BIM approach. The integration with Metaroom is also based on open BIM and IFC standards.   DIAL always prioritizes the needs of lighting designers in its feature development, aiming to streamline their workflows and simplify their tasks. By using Metaroom, lighting designers can save significant time when designing and placing luminaires. Projects can be conveniently downloaded from Metaroom Studio and imported into DIALux. The planning results can then be exported as an IFC model for the Open BIM process or other programs, significantly reducing the workload.  Martin Huber, CEO of Amrax, said: “Advances in 3D modelling, software and AI are combining to democratise design. Lighting designers and electrical planners now have access to powerful tools that significantly enhance efficiency, enabling them to serve more customers in less time. This is going to lead to a revolution in how buildings are designed and how we all interact with our built environment.  “Partnerships between cutting edge solutions like Metaroom and DIALux are key to powering this change. By creating an extensive ecosystem of lighting design solutions, we will significantly improve accessibility, reduce costs and bring spatial design to the mainstream.”     Dieter Polle, CEO at DIALux, said: “Simply scan the room with your smartphone and start planning right away. Wouldn’t that be fantastic? By integrating Metaroom into DIALux, this is now possible. The time-consuming task of constructing the geometry before starting the actual lighting design is eliminated. Martin’s team and their solution have convinced us. The integration follows our Open BIM strategy technologically. With this integration, we’ve made life a bit easier for lighting designers.”  Over 11.000 Metaroom users, including key players in the lighting, wireless planning and AEC industries, have registered through the Metaroom app and joined the Amrax B2B ecosystem dedicated to spatial design and 3D modelling.   *Metaroom app’s scanning functionality is currently compatible with all LIDAR-enabled Apple devices (starting from iPhone 12 Pro and iPad Pro 2020 generation devices). However, you can view or download shared 3D models directly in any web browser through Metaroom Studio.   The digital twin is created with the Metaroom app within minutes by using RGB and depth sensors from an iPhone or iPad Pro together with deep-learning neural networks. The accuracy of LiDAR sensors of the iPhone 14 Pro model is at 0.5-1%. The recognition range is approximately 5 meters. Building, Design & Construction Magazine | The Choice of Industry Professionals

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Storyblok’s CMS helps Octopus Energy use content to power the future of green energy

Storyblok’s CMS helps Octopus Energy use content to power the future of green energy

Octopus Energy is now able to deploy website updates in five minutes, and has seen a two-thirds decrease in requests for support from developers Storyblok, the modern content management system (CMS) for all teams, today announced that Octopus Energy is using its CMS to manage content more efficiently and decrease dependence on developers. Octopus Energy is a global clean energy tech business, driving the affordable, green energy system of the future. Their previous CMS required significant developer involvement for every content task and was very limited in its flexibility and customization options. This led to a fragmented content management setup that was slow and prevented collaboration.   Knowing that this wasn’t sustainable for their dynamic content needs, Octopus Energy made the switch to Storyblok. Now they use Storyblok to centralize content management and integrate all of their platforms through APIs, give content creators the components they need to create experiences without the help of developers, and closely manage user roles to improve collaboration. Storyblok is used by 19 teams across 6 business functions in 8 countries. With that combined teamwork, Octopus Energy is able to create a website from scratch within 2 weeks and deploy updates in 5 minutes. The typical creation and publishing time has been cut by 1-2 days, with smaller projects getting delivered on the same day. This smooth process led to a two-thirds decrease in requests for support from developers. Aaron Cawte, Senior Front-end Developer at Octopus Energy, said: “Storyblok’s Visual Editor empowers our content editors to click on the content they want to change and see the results in real-time. This enabled us to roll out Storyblok at speed with zero training, and our teams around the world have taken to it like ducks to water.” Based on this success, Octopus Energy plans to continue using Storyblok for various projects, including the migration of over 1,000 pages from a legacy CMS, and the expansion of their mobile app content. Sascha Ploebst, VP of Sales at Storyblok, said: “Storyblok makes it possible for everyone on the team to be a part of your content efforts. Octopus Energy has seen firsthand why using a CMS that can be adopted by multiple teams, departments, and regions is a smart business decision.” Dominik Angerer, CEO and Co-Founder of Storyblok, said: “Octopus Energy views energy in the same way we view content: it should be efficient and nothing should be wasted. By centralizing content with Storyblok, Octopus Energy is experiencing the benefits of reusable content across all of their platforms.” Building, Design & Construction Magazine | The Choice of Industry Professionals

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Faraday Launches Dedicated Customer Portal App, Faraday Connect

Faraday Launches Dedicated Customer Portal App, Faraday Connect

Celebrating the release of their new customer portal app, Faraday Connect, leading property management and surveying agents Faraday are proud to continually evolve and improve their customers’ experience. As the first of many developments and with over 4,000 app downloads, the launch of the Faraday Connect app marks a milestone for Faraday in transforming the way leaseholders and property owners engage and communicate with their property managers and surveyors. With enhanced access to the portal anytime and anywhere, Faraday understands the significance of convenience for their customers. By extending the portal’s availability with a user-friendly app, users can now access Faraday Connect from any mobile device. Following their recent launch, Faraday are already planning to introduce new features to ensure the platform continues to enhance their communications. Aimed at empowering users, Faraday Connect enables customers to conduct real-time financial monitoring, effortlessly engage with their community, and instantly raise and track requests, all at the touch of a few buttons. Faraday’s Managing Director, Russell O’Connor, added: “In today’s digital world, it is increasingly important that information is easily accessible. With the development of Faraday Connect, we prioritise our customers’ ability to instantly connect with their property managers and retrieve important documents such as key building and leasehold documents. As ethical and transparent agents, we pride ourselves on making it easy for customers to find important information, which is why our portal acts as an easy-to-use hub for service charge details, fostering open lines of communication and tracking their request progress.” Director’s Area By extension, Faraday Connect grants Directors improved access to information through a secure and dedicated area. This exclusive Directors area also offers easier ways to communicate with their property management teams transparently and efficiently, further enhancing the platform’s functionality. Faraday’s dedicated team brings years of specialised experience in building surveying and property management. Whether you have a historic or new build, using the latest technology, Faraday is equipped to support your property’s unique needs and enhance your property management experience. Building, Design & Construction Magazine | The Choice of Industry Professionals

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Forterra’s new online calculator improves brick merchants stocks

Forterra’s new online calculator improves brick merchants stocks

Brick manufacturer Forterra has recently launched a load selector calculator to allow customers to tailor their brick orders to the precise mix of products they require. With the ability to choose the exact number of bricks they need from Forterra’s entire range of London Bricks, plus Ecostock’s Atherstone Red and Hampton Rural Bricks, a selection of Butterley bricks, Thermalite blocks and Conbloc aggregate blocks, customers can benefit from increased stock flexibility and potential reduction in invoice value. Other benefits include reducing the environmental impact of transport by streamlining deliveries to one truck, which also eases traffic on customers’ sites. The online calculator gives Forterra’s customers the opportunity to create a visual representation of their Load Selector order, as they choose their products and determine how much of each product they require to make up their latest load. Once the truck is at capacity, customers will see a breakdown of the order which they can download or send straight to Forterra’s sales office to receive a quote. Load Selector is the latest service designed to make Forterra’s purchasing experience as smooth as possible. Recently, builders merchant Collier & Catchpole, who have two large yards, one in Colchester and one in Ipswich, as well as a smaller yard in the village of Lawford in north-east Essex, have been taking advantage of the Load Selector service to improve their stock profile. The option to order mixed loads of brick and block has brought numerous benefits to the business; because they now order little and often, Collier & Catchpole are able to keep a greater variety of Forterra’s brick and block range at any one time. The smaller volume also makes it easier to keep stock neat and tidy. Jasper Smathers, Purchasing Manager at Collier & Catchpole, said, “Forterra’s Load Selector has been a game changer for our business. Having the option to mix London Brick with other bricks and Thermalite and aggregate block on a single load – and at full load rates – is fantastic. It’s also enabled us to reduce our stock levels and have better control of our ordering. Most importantly of all, it’s helped us improve our product range and service to customers – it means we are now able to really shine.” Adam Smith, Commercial Director at Forterra, said “We are thrilled to launch the calculator and continue to improve our Load Selector Service. We’ve already had great feedback on the original service from customers like Collier & Catchpole and hope the calculator will ensure an even easier purchasing experience that will make our customers’ orders more efficient in transport and their stock profiles.” To find out more about the Load Selector visit: https://www.forterra.co.uk/load-selector/ For more information on the calculator visit: https://www.forterra.co.uk/load-selector/calculator/ Building, Design & Construction Magazine | The Choice of Industry Professionals

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Landsec works with Smart Spaces to roll out new Landsec Experience app across its whole London workplace portfolio

Landsec works with Smart Spaces to roll out new Landsec Experience app across its whole London workplace portfolio

Landsec, one of the UK’s leading commercial real estate companies, is launching an optimised Landsec Experience app across its entire London portfolio of prime workplaces using Smart Spaces’ smart building OS. The new app is designed to help people who work in Landsec’s buildings get the most from their time in and around their offices. In addition to digital access control, it provides office customers with access to a range of personalised experiences, events and discounts along with the latest information about their workplaces, through their smartphones and smartwatches.  The app also integrates with Landsec’s flexible office brand – Myo – allowing Landsec customers to book meeting rooms and events spaces through the app in Piccadilly, The City of London, Southbank and Victoria. In line with Landsec’s wider focus on leveraging data and insights to improve customer experiences, the app will also enable two-way consumer feedback for Landsec with customer surveys to better understand how its buildings are being used and any opportunities for its services to be enhanced. Smartphone access to buildings is now ‘live’ The Landsec Experience app will also provide contactless entry for customers, aligned with Landsec’s strategy to deliver digital-led solutions which enhance guest experience. At all London locations, access credentials can now be stored in digital wallets to make this a seamless experience.   To facilitate this, Landsec has optimised the technology throughout its spaces with upgraded doors readers in many buildings, as well as implementing HID Mobile Access. This makes it straightforward to deal with all the licensing and credential management for tenants and visitors, as well as setting building access rights which is now all done quickly and remotely. Oliver Knight, Head of Workplace at Landsec said: “Alongside our exciting plans to activate our places and buildings, the Landsec Experience app is designed to help the people who work in our spaces get the most out of their time in and around the office. By launching this optimised Landsec Experience app, with even more capabilities, we’re providing a personalised and digital user experience which will enhance the working week for everyone who uses our workplaces.” Today, registered users simply have to download the Landsec Experience app to then use their Android or Apple smartphones or watches to have quick and seamless access by holding their device near any HID reader to open the turnstiles and doors automatically.  Smart Spaces’ OS provides easy central control with the ability to modify the app per building and an architecture designed to allow access control software from multiple vendors to be incorporated easily. Dan Drogman, Smart Spaces’ Chief Executive Officer, says, “We’re delighted to support Landsec with the development of its customer experience app and introduction of mobile access. It’s an important step on their smart building journey with our OS platform capable of scaling with them. It helps a customer like Landsec maximise the investment in its estate to the full.” Building, Design & Construction Magazine | The Choice of Industry Professionals

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MRI Software enters agreement to acquire Capita One – a subsidiary of Capita plc

MRI Software enters agreement to acquire Capita One – a subsidiary of Capita plc

MRI Software, a global leader in real estate solutions and services, announces that it has entered into an agreement to acquire Capita One, a leading provider of software solutions across the UK public sector. Upon close, MRI expects that the acquisition will expand and complement its existing offering and accelerate future technology innovation for local authorities and local education. Founded in 1994, Capita One is a subsidiary of UK-listed Capita plc, a modern outsourcer supporting primarily UK and European clients with people-based services underpinned by market-leading technology. “The acquisition of Capita One significantly enhances our ability to serve the UK public sector with flexible solutions that meet its evolving needs,” said Patrick Ghilani, Chief Executive Officer of MRI Software. “MRI’s AI-first approach and platform are designed to empower clients to break down information siloes, unify data across systems and deliver the best outcomes for their communities. Today’s announcement ushers in new possibilities for the industry, and our teams are excited about what’s ahead.” The combination of MRI and Capita One is expected to create a broad suite of solutions that help local authorities optimise the asset lifespan, reduce team workload through self-service tools, drive data-informed decisions, and manage educational touchpoints to deliver optimal outcomes. The public sector has been subject to continuous regulatory change, driving an increased need for software solutions that enable compliance. MRI’s offerings are designed to improve the living experiences for millions of residents worldwide through specialised technology that automates processes, streamlines operations, and adapts to changes in legislation. Capita One brings additional capabilities to expand MRI’s solutions for public sector customers in the UK and Northern Ireland, including: “This acquisition will give Capita One’s clients access to a wider range of complementary technology to address the complexities of a highly regulated sector, while clients who use our other products will benefit from our new scale and pace of innovation in the future,” said Jon Peart, Managing Director, Capita One. “The combined expertise of MRI and Capita One will build a bright future for the industry.” The acquisition has been unanimously approved by the boards of MRI and Capita and is expected to close by the end of August 2024, subject to regulatory approval and approval by Capita’s shareholders. Capita One will continue to serve its clients as usual, without interruption. For full details of the transaction, please see Capita Plc’s market announcement here: https://www.londonstockexchange.com/news-article/CPI/disposal/16558237 Building, Design & Construction Magazine | The Choice of Industry Professionals

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Recognising excellence in managed IT services

Recognising excellence in managed IT services

OryxAlign wins Managed Services Project of the Year at the IT Europa Awards 2024 London-based managed IT services provider (MSP), OryxAlign has won Managed Services Project of the Year at the prestigious IT Europa Channel Awards, which took place at the London Marriott Grosvenor Square on June 26, 2024. The award recognises the firms successful work in improving cybersecurity for its clients in the property and construction sectors. Now in its 16th year, the IT Europa Channel Awards recognises excellence from across the European IT channel ecosystem. It encompasses managed service providers, solution providers, vendors, distributors and other channel partners who deliver exceptional results for their clients. All submissions are judged by an expert industry panel that assess criteria such as clarity, quality, uniqueness and value. OryxAlign was awarded The Managed Services Project of the Year prize for its work with one of the UK’s largest commercial property development companies. For this project, OryxAlign bolstered the customer’s cyber security posture across a portfolio of 32 buildings, aligning its infrastructure with the National Institute of Standards and Technology (NIST) framework. OryxAlign resolved over 400 critical issues across the customer’s portfolio of buildings, significantly reducing the cyber security risks. “Vulnerability scanning across the client’s network revealed inherent problems that had to be addressed systematically in line with NIST frameworks,” explained Peter Schwartz, senior technology consultant at OryxAlign. “We updated the client’s systems, networks, critical devices and firmware, and also performed hundreds of network infrastructure and firewall changes, including on OT devices such as CCTV and access controls. “We provided training for the client’s technical and operational staff, equipping them with the skills to effectively manage the new processes on an ongoing basis. We were also invited to conduct additional cybersecurity awareness sessions for all its staff beyond those linked to the project,” concluded Schwartz. Post-implementation, all new devices were added to OryxAlign’s managed IT services framework, including the new cyber security platforms. Ultimately, OryxAlign’s work gives the client better control and visibility over its network, leading to a more secure, stable and manageable IT environment. “In recent years, cybersecurity has become an increasingly pressing concern for businesses operating in key industries like property and construction,” added Carl Henriksen, CEO of OryxAlign. “This latest award win demonstrates that we are well placed to help businesses in these sectors and more overcome challenges relating to cyber security. Our approach goes beyond a simple transactional relationship with customers, we are trusted advisors they can count on to support them throughout their IT journey.” To find out more about how OryxAlign can support your managed services project needs and its cyber security training programmes, visit https://www.oryxalign.com

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Digital Twin in the Building Stock: Real Estate Manager BENO relies on dTwin

Digital Twin in the Building Stock: Real Estate Manager BENO relies on dTwin

The industrial real estate manager and developer BENO Holding AG has opted for dTwin from Nemetschek. dTwin is the innovative platform for networked and visual intelligence and visual analytics for buildings. The solution bridges the gap between planning, construction and operation and enables building managers to make better, data-driven decisions. The aim of BENO is to create digital twins of all existing buildings in the portfolio and thus to take their management to a new level. BENO Holding AG, based in Munich, owns, manages and rents out light industrial real estate throughout Germany. These are warehouse and logistics properties that contain additional space for production or offices. BENO’s aim is to maintain existing buildings and transform them to meet the needs of their tenants. Most of the buildings in BENO’s portfolio were built before the year 2000, so the data situation is correspondingly very analog. “Due to the age of our buildings, it is often difficult to determine certain parameters. However, these are absolutely essential for conversions or new lettings,” says Michael Bussmann, CEO of BENO Holding AG. The use of dTwin enables BENO Holding to create complete digital twins. In addition to the digitalisation of all building information, this brings a wide range of economic and ecological benefits such as virtual tours, more efficient planning and execution of conversions, improved data analysis, for example in fire protection, optimised resource management and simpler maintenance and servicing. “We see ourselves as a pioneer in the digitalisation of operational real estate and are constantly working to improve collaborative processes. This saves us time and, in particular, reduces CO2 emissions. This is where dTwin fits perfectly into our corporate philosophy. We are convinced that dTwin will help us to further drive forward the transformation of our buildings and take building management to a new level. This will benefit everyone involved, especially our tenants,” says Michael Bussmann. In dTwin, all existing models of a building can be collected and visualised on a single platform and supplemented with laser scans and panoramic photos. This creates walk-through models in which the condition of a building can be called up at any time using real-time data from IoT sensors. The digital twin can thus be used for virtual inspections or the optimisation of energy management, for example.  “We are delighted that BENO has decided to use dTwin. Michael Bussmann and his team have a clear idea of what they expect from a Digital Twin and have worked with us to create the best possible setup. Since every building is different and every operator has different needs, it was important for us to define dTwin optimally for the requirements of the BENO Group and to set it up in such a way that it can be easily adapted to different scenarios,” says César Flores Rodríguez, Chief Division Officer Planning & Design and Digital Twin at the Nemetschek Group. “The cooperation with BENO shows that we have succeeded in this. We are also gaining valuable insights into the further development of dTwin in order to increase its benefits even further. We are convinced that everyone involved will benefit from this close cooperation.”  Building, Design & Construction Magazine | The Choice of Industry Professionals

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Hiab launches mobile app MyHiab for operators

Hiab launches mobile app MyHiab for operators

Hiab, part of Cargotec, launches the MyHiab mobile app, to improve operator productivity and safety. The digital companion provides features and content about Hiab equipment throughout its lifecycle. It also establishes a communication channel between Hiab and the end-users.  MyHiab provides operators with immediate access to the tools they need to better plan their working day and troubleshoot when things are not working as expected. If they need further assistance the app enables them to call their nearest Hiab service centre. In the initial release, Hiab can contact end-users directly with essential information about the equipment and proactive service information.  “Hiab operators are our biggest fans and the most influential advocates of our solutions. This app is designed to support and simplify their workday and is our way of giving something back. It also makes it possible for us to reach them directly and learn more about their challenges to create better solutions for tomorrow,” says Michael Bruninx, Senior Vice President, Services, Hiab.  The app can be downloaded in local language versions from Apple’s App Store and Google Play in Finland, France, Germany, Ireland, Netherlands, Sweden, the UK and the US. More markets and language versions will be added during the year. The initial release contains mostly content about HIAB loader cranes, MULTILIFT demountables and MOFFETT truck mounted forklifts. However, there is also content of interest for users of other Hiab load handling equipment.  While the app enhances the operators’ understanding of their equipment, it will also provide essential data, encrypted, to Hiab. This information will be used to improve Hiab’s services and product development. “MyHiab makes it possible to have daily touchpoints with our users, not limited to visits to workshops or on-road assistance. We aim to have an industry leading service experience and this is a natural evolvement of our HIPERFORM offering,” adds Michael Bruninx.  HIPERFORM is a suite of smart solutions to maximise the Hiab equipment lifecycle value by optimising the performance and productivity of operators, equipment and fleets. Building, Design & Construction Magazine | The Choice of Industry Professionals

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