Increasingly, with the advancements made in consumer (and corporate) technology, apps are being launched to assist customers in both monitoring, and managing their relative services. This is most noticeably the case in areas concerning energy and utilities and, most specifically, Western Power Distribution has taken the decision to launch a brand new app for its customers, allowing them to report power cuts directly on their devices as well as enabling them to receive the latest information on faults and issues.
As of this moment, Western Power Distribution is now the only DNO with an app of this type, allowing customers increased communication with the company, and visa versa. As a company dedicated to providing the highest standard of service possible, the app is a clear move in the right direction for improving the customer experience and the level of information and support at their fingertips. Although the app won’t quite revolutionise the service Western Power Distribution offers, it does support a responsible approach to the delivery of its service by allowing the customer to keep in the know, on the move.
As the app also provides the company’s customers with a live stream of communication directly to Western Power Distribution’s helpdesk, which is open 24 hours a day, 7 days a week, this will also allow for the easy pinpointing of fault locations and communication of advice direct to the customer. Additionally, past and present reports area also archive-able for reference at a later date. And finally, the app also allows for owners of multiple properties to monitor multiple locations simultaneously through the storage of multiple postcodes.
Then commenting on the launch of the app, the Corporate Communication Manager for Western Power Distribution said: “We hope [customers] will find our new mobile app a useful addition to the range of resources that are currently available.”