Kelda’s Three Sixty is ‘focussed on growth’

Three Sixty has said it is “focussed on growth”, as the industry prepares for the opening of the shadow market next month.



Three Sixty managing director Robert MarrillThree Sixty managing director Robert Marrill

The firm has already secured some large contracts in Scotland – such as BT and Royal Mail Group – and further growth is important, according to managing director Robert Marrill.

The process of transferring the 90,000-strong Yorkshire Water business customer base to Three Sixty is currently underway, and will be formalised “when due process has happened”.

However, Marrill also emphasised that growth isn’t the only thing important to the company.

“We want to be leading the market,” he told Utility Week. “We want to be known for our thoughts, our ideas, our contribution.

“We don’t need to be the biggest, but we do want to be the best. We’re passionate about that.”

When asked if he had any concerns ahead of market opening, Marrill said he didn’t want to get “hung up” on different features of the market.

“My view is that we’ve got what we’ve got, we should make it work to the best of our abilities,” he said.

He added that, in time, things may need to change and the way the market is constructed is not “fit forever”.

“There are bound to be teething troubles as we go through shadow and market opening, but until you start playing in it, you don’t know what these will be,” he said.

“We’re very much about working with the market, rather than shouting about why it won’t work – that’s not our nature.”

Read the full Q&A with Robert Marrill here

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Issue 324 : Jan 2025