Fixmart Ltd Improves Customer Service with PODFather System


Fixmart Limited, the UK supplier of construction products, has implemented the PODFather System, in order to improve its customer service, productivity, visibility and client communication.

With the help of the System, Fixmart’s customer service team will be able to schedule and monitor time-critical deliveries for clients to sites across London and the M25 corridor, straight from the company’s extensive warehousing facility in Kent.

“Delivering products that are scheduled to arrive at a construction site are often time-critical with tight delivery windows so there are no delays to a particular phase of work. Failure to meet these can result in possible time and cost implications as well as financial penalties. The PODFather system will ensure that we deliver materials to our customers when they need them and also enable us to optimise our route planning to make the most efficient use of the fleet. It is just one of a number of recent initiatives we have undertaken to help our customers save time and money, maintain a competitive advantage and mitigate risk,” said Carl Ghinn, Managing Director of Fixmart Limited.

Improved estimated times of arrival will be communicated to customers when the delivery is en-route with traffic information and delays provided in real-time. The system will also enable Fixmart to evaluate mileage, vehicle weight capacity and to create the most optimal delivery runs within the set time-window requirements of their customers.

“Effective route planning should sit at the heart of any logistics team to help ensure the best chance of delivering on customer promises. Fixmart has taken PODFather to provide accurate delivery ETAs to their clients and they now know in advance if these are going to hit the required delivery time window. Electronic proof of delivery documents are sent in real-time back to the office and the customer stating the exact time of delivery, who received it, and where it was delivered,” commented Colin McCreadie, Managing Director of PODFather.

Fixmart offers construction related products including fixings, containment, pipe support, brackets and ductwork.


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BDC 316 : May 2024