A special award has been handed to a north-east housebuilder based in Banchory for its exceptional customer service. Bancon Homes has been presented with the Outstanding Customer Service award by In House Research, which carries out customer surveys. “It’s a fantastic achievement to have been awarded the Outstanding Customer Service Award.
A charitable organisation helping children and families in the North East by giving them help to improve and build new relationships is now moving to the next phase of development. Changing Futures North East will deliver its Hartlepool Healthy Relationships scheme, which was supported by a £1.56 million grant, as
A special award has been handed to a north-east housebuilder based in Banchory for its exceptional customer service. Bancon Homes has been presented with the Outstanding Customer Service award by In House Research, which carries out customer surveys. “It’s a fantastic achievement to have been awarded the Outstanding Customer Service Award. To be one of only five housebuilders in the UK to achieve this level of customer service is testament to the hard work of everyone at Bancon Homes and I would like to thank all our colleagues for their continued efforts in delivering the best possible customer service. We pride ourselves on the level of individual customer care we provide. It really matters to us that each and every customer is happy with their home, we know how important it is,” said Allan Clow, the managing director of Bancon Homes. Tom Weston, the chief operating officer of In House Research, said the award was down to the “exceptional quality, regular communications and personal service” given to customers. In addition to its exceptional customer service, the construction firm has also retained its Gold Award accreditation, which is based on 90% of its customers saying they would recommend the firm to another person.
A charitable organisation helping children and families in the North East by giving them help to improve and build new relationships is now moving to the next phase of development. Changing Futures North East will deliver its Hartlepool Healthy Relationships scheme, which was supported by a £1.56 million grant, as two new experienced professionals join their management team to help carry on its pioneering work. The organisation was set up under its current system two years ago and was initially set up as ‘Headland Future’ before being rebranded and opened up to people who live throughout the North East region. Along with carrying out ground breaking work in their Healthy Relationships project, the organisation has a team of staff and volunteers who support and help families and children who need help to overcome challenges they face in their lives. The charity also provides family mediation along with other types of help under their Moving On scheme to separated couples, including mediation to help them avoid going through court. The Early Action Neighbourhood Fund has provided the £1.56 million grant, which is a funding pot contributed to by the Big Lottery Fund, the Esmee Fairbairn Foundation and Comic Relief. With this investment, Changing Futures North East is well positioned to help people have even healthier relationships and hopes to ultimately ease the demand on public services. Graham Alton, Chief Executive of Changing Futures North East, said: “We are in an excellent position, and our aim to make sure we are always helping everyone involved in Hartlepool’s Children & Families Workforce to build on the good work they do and be even more effective at helping families and children have a range of happy, healthy relationships. “Hartlepool, like other areas, faces huge social and financial challenges, and limited money means that it can be difficult to support people early enough, before their problems get worse.”
