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How agents can help vulnerable tenants during self-isolation

Some tenants who are self-isolating because they are higher risk may face other challenges apart from the direct risk and impact of the virus, Agents are a key part of local communities and can provide housing and support to those in need. Propertymark has joined forces with the Alzheimer’s Society

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More needs to be done – Propertymark tells Committee Inquiry

ARLA Propertymark has responded to the UK Parliament’s Housing, Communities and Local Government Committee’s (HCLG) Inquiry into the impact of Coronavirus on homelessness and the private rented sector. The aim of the Committee’s Inquiry, which closed its deadline for written submissions on Tuesday 5 May, is to examine how effective

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Propertymark reaches out to Government for guidance on Coronavirus

On the back of ongoing concerns in the sector regarding the Coronavirus, David Cox, ARLA Propertymark Chief Executive raises the concerns of Propertymark to the UK Government in hopes for guidelines. David Cox raised the question of whether the Government will issue guidance for the sector on how to deal

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BDC 319 : Aug 2024

propertymark

How agents can help vulnerable tenants during self-isolation

Some tenants who are self-isolating because they are higher risk may face other challenges apart from the direct risk and impact of the virus, Agents are a key part of local communities and can provide housing and support to those in need. Propertymark has joined forces with the Alzheimer’s Society to highlight issues those with dementia or vulnerable are facing aside from the unprecedented times the pandemic brings. Even before Coronavirus, those living alone or with cognitive difficulties such as dementia may not know how or be able to get the essentials they need, such as food and medication. Some people, unable to visit local stores and with not enough delivery slots to accommodate the need, are finding they are not able to get food at all. This puts people at high risk of malnutrition, starvation, or other health issues caused by missing medication. Many people live alone with no relatives nearby to support and many will not have internet access, meaning they can’t order a food delivery or search for other local support. These issues also greatly increase the risk of isolation and loneliness. Before Coronavirus, over a third of people with dementia said they felt lonely. Chronic loneliness is as bad for your health as smoking 15 cigarettes a day. Many people in self-isolation will not be having any social contact at all. The long-term effects of this could be devastating. How agents, even if self-isolating, can offer extra support for vulnerable tenants who are also self-isolating Considering the additional risks that vulnerable tenants may be facing, agents and landlords may wish to offer extra support to your tenants to help them keep safe and well during this time. While it is essential you make sure you are keeping safe yourself, you may be able to provide a lifeline to tenants who are isolated and scared. For many people, you might be their only local contact. Help could include: Assistance with receiving food and medicine Many people are volunteering to assist with deliveries of these items. If you wish to do this, you should reach out to your tenants to offer your assistance and liaise with them as to the best method of delivering items without physical contact. Agents and landlords can provide hands-off support by signposting them to other support. For example, they can make sure their tenants know about their local COVID Mutual-Aid community group or provide their tenants with the phone numbers for local shops and convenience stores so they can call up to place a delivery. Where tenants don’t feel confident placing their own deliveries, agents and landlords could offer to place the delivery on their behalf. Remember that communication can be challenging for people with other conditions, such as dementia. Think about whether the best way to get in contact is by phone, email, or letter, and remember that not everyone is online. Provide support by keeping in touch through regular phone calls, letters or emails just to touch base and have a chat Don’t underestimate the importance of social contact during this time. For some tenants, this could be the only social interaction they have and just to touch base and have a chat could mean an awful lot to someone as social interaction is essential to maintain wellbeing. Be proactive about getting in touch with your tenants as they may not approach you even if they need the help. But remember, it is essential that you are practicing social distancing through any of these activities. Signposting Agents and landlords can also signpost their tenants to other support, such as Alzheimer’s Society and Age UK, so they know who to call. Alzheimer’s Society is there to support anyone affected by dementia through this difficult time. If agents, landlords, or their tenants need advice, contact the Dementia Connect support line on 0333 150 3456 (open every day). For welsh speakers please call on 03300 947 400. Share this and other helplines with your tenants. #VolunteersWeek Propertymark Protected agencies across the UK have been pulling out all the stops and helping those in need during this difficult time. Follow us on Twitter and Facebook as we share the amazing things others are doing or share your generous work with us by tagging us in your posts.

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More needs to be done – Propertymark tells Committee Inquiry

ARLA Propertymark has responded to the UK Parliament’s Housing, Communities and Local Government Committee’s (HCLG) Inquiry into the impact of Coronavirus on homelessness and the private rented sector. The aim of the Committee’s Inquiry, which closed its deadline for written submissions on Tuesday 5 May, is to examine how effective the UK Government has been in supporting individuals in the private rented sector. It is also examining what long term strategies would need to be put in place to support both groups, once current measures expire. Propertymark highlighted the positive steps the Government has taken to support the private rented sector during the pandemic such as extending business rates relief and including commission in furloughed pay. However, concerns remain about access to support for agents who are self-employed and the disparity in how the Small Business Support Grants are being administered by different local authorities across the country. Furthermore, for renters, Propertymark remains concerned that while general awareness of the Government’s policies aimed at helping renters is modest, actual knowledge of the policies among renters is low. Action is needed Support for self-employed agents – Some Limited company directors and small businesses have fallen between the Government’s economic support packages. To support this segment of the employment market the Government could ask company directors to self-report their average dividend income in order to obtain a similar measure of support to the 80 per cent of income that self-employed and PAYE workers can access. Furthermore, agents who are self-employed had to have filed their 2018-19 tax return by 23 April 2020 to receive support under the Self-employment Income Support Scheme. However, if they had more recently become self-employed, such as from April 2019 it is not clear what support is available. In addition, payments will not be made until June 2020 which means three months of no income when many agents continue to have bills and overheads to pay. Improve renters’ knowledge of support – There is lots of Government support available that should allow tenants to continue to pay their rent and landlords to have an income if rent payments do stop. However, not enough is being done to explain and highlight these policies. In order that rent payments continue to be paid and the Government keep the rent flowing, renters and their landlords need to take full advantage of the Government schemes available during this difficult period. Current issues Suspend the introduction of mandatory electrical checks – With the added complications of Coronavirus, the supply chain capacity issues have got significantly worse, and therefore, the Government should suspend the introduction until such time as it is possible for the industry to practically implement the legislation. Review and update guidance on maintenance and safety checks – 70 per cent of agents who Propertymark surveyed said that the Government’s guidance on what to do for compliance checks during the outbreak is clear and helpful. However, agents are facing problems getting routine maintenance and safety checks at the properties they manage completed. Agents and landlords want to do the best by their tenants and are understandably nervous about falling foul of regulations and therefore, we ask the Government to review and update the guidance already issued. Post lockdown Provide more support on rent payments – Survey results from Propertymark members show that nearly all have said that up to a quarter of their tenants have missed a rental payment since the Coronavirus outbreak. Consequently, three things need to happen to further assist renters. Firstly, more needs to be done to explain the support available from the Government. Secondly, the Government must suspend the five weeks Universal Credit payment period with all payments made in full and paid directly to the letting agent or landlord. Thirdly, for those tenants who fall through the gaps in the Government’s current provisions should be able to apply for their rent to be paid via Universal Credit. Postpone the introduction of all licensing schemes – Members are alarmed that a number of Councils are ignoring guidance issued by the Ministry of Housing, Communities and Local Government which says that where local authorities are in the process of introducing non-mandatory licensing schemes, but these are not yet in force, they should consider pausing these at an appropriate point, in line with the advice on proactive and reactive work. The Government must ensure local authorities postpone the introduction of all licensing schemes until the market can recover from the impacts of COVID-19. Separate rent arrears before and during the pandemic – Propertymark’s survey figures from members show that for the majority (78 per cent) the passing of legislation to delay eviction proceedings has impacted on up to ten tenancies they manage and between ten and 20 tenancies for 13 per cent of agents. Members are concerned about the speed in which cases will be able to be heard in the courts and the backlog of cases from before the Coronavirus Act was passed and those cases lodged during the outbreak and after the restrictions are lifted.  click here for The full response The Committee will take oral evidence on the impact of COVID-19 on homelessness and the private rented sector on 11 May 2020. Propertymark will keep the sector updated on any further progress. WHAT PROPERTYMARK IS DOING Propertymark has been in constant dialogue with Governments across the UK and will continue to push concerns and get the answers the sector needs. Keep updated with the latest information and guidance by following and liking the ARLA Propertymark Facebook and Twitter pages and visiting our website for frequently updated news articles. If you’re a member, ensure you’re reading Propertymark’s communications as we’re working hard to ensure you are at the forefront of change in the sector. You can also login to the members’ area of the ARLA Propertymark website below to access dozens of resources that have been created to help you strive during this difficult time.

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Propertymark reaches out to Government for guidance on Coronavirus

On the back of ongoing concerns in the sector regarding the Coronavirus, David Cox, ARLA Propertymark Chief Executive raises the concerns of Propertymark to the UK Government in hopes for guidelines. David Cox raised the question of whether the Government will issue guidance for the sector on how to deal with the Coronavirus situation or whether it will at least step in should local authorities start prosecuting landlords when landlords are powerless to act. David used the following example to explain his point: “If a tenant were to have the virus or be in a period of self-isolation, what happens if something goes wrong in the property (for example the boiler stops working). The landlord/ agent /contractor will not go in to avoid contracting the disease and spreading the pandemic. “However, that means there is a tenant with no hot water or heating for two weeks (or longer if the Government extends the period of self-isolation). This puts the landlord / agent in breach of Section 11 Landlord and Tenant Act 1985 (duty to maintain property etc.), any selective/ additional /mandatory licensing conditions, Homes Act 2019, Housing Health and Safety Rating System (HHSRS) under Housing Act 2004 and open them up to unlimited liability and/ or a Banning Order.” David also raised Propertymark’s concerns regarding the consequential impact the virus will have on agents and landlords when getting themselves ready for the electrical regulations which comes into force in July. He flagged that Government may want to consider relaxing the deadlines to give both the industry and supply chain longer to become compliant. Propertymark hopes to receive a response on the issues raised soon and will keep the sector informed on any further progress.

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