rendall & Rittner

RENDALL & RITTNER RETAIN PLATINUM ACCREDITATION

Leading property management agent, Rendall & Rittner, is proud to announce that it has been awarded a We invest in people, platinum accreditation by Investors in People. This is the highest level possible and is only achieved by 2% of organisations. Rendall & Rittner first achieved Investors in People accreditation

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RENDALL & RITTNER BRINGS UTILITIES MANAGEMENT IN HOUSE

In order to provide best value and service for its clients and residents, residential managing agent Rendall & Rittner has been developing a range of innovative, market leading procurement practices. With energy being one of the biggest regular costs in property management, the company has created a dedicated in-house utilities

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RENEWABLE ENERGY SUPPLIED TO 93% OF RENDALL & RITTNER PORTFOLIO

Leading residential property manager Rendall & Rittner has appointed Ecotricity to supply carbon neutral gas across its property portfolio, as well as retaining Ecotricity as its electricity supplier in an annual contract worth nearly £17 million. Britain’s greenest energy provider will supply over £14 million of renewable electricity to 93%

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RENDALL & RITTNER MAINTAINS HIGHEST HEALTH AND SAFETY STANDARDS

Health and safety standards are of paramount importance in the residential property management sector, so leading managing agent Rendall & Rittner is pleased to have retained the British Safety Council’s highest accreditation. The company was awarded the British Safety Council’s Five Star award for the second year running, scoring 96%

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RENDALL & RITTNER APPOINTS AREA DIRECTOR FOR LONDON

Leading managing agent, Rendall & Rittner has appointed Sarah Williams as Area Director to oversee property management across one of their London divisions. An experienced residential property management professional, Sarah has specialised in the block management sector for over 16 years. She joins the company from Warwick Estates where she

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BRAEMAR ESTATES BECOMES RENDALL & RITTNER

Following its purchase by leading managing agent Rendall & Rittner, Braemar Estates will become Rendall & Rittner creating one fully integrated business. Rendall & Rittner acquired Manchester-based managing agents, Braemar Estates, at the end of last year, bringing the group’s total portfolio of managed properties to more than 60,000 across

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Latest Issue
Issue 324 : Jan 2025

rendall & Rittner

RENDALL & RITTNER RETAIN PLATINUM ACCREDITATION

Leading property management agent, Rendall & Rittner, is proud to announce that it has been awarded a We invest in people, platinum accreditation by Investors in People. This is the highest level possible and is only achieved by 2% of organisations. Rendall & Rittner first achieved Investors in People accreditation in 2006, and since then has continued to develop its people management practices in the pursuit of excellence. The company, which currently employs 500 members of Head Office staff and over 1,500 on-site staff, has achieved an award that matches the Platinum standard it was awarded in 2018. Commenting on the award, Catherine Riva, Director at Rendall & Rittner, said: “This is a great result, which reflects the significant hard work of everyone in our company. From our apprentices to our team managers, and from our cleaners to our lead executives, we would not have been able to attain a Platinum standard without their commitment. At Rendall & Rittner, we aim to continuously improve and have goals of being a lead employer in the industry, offering value-added services and delivering high levels of customer care to residents across all of our developments. This tremendous news provides verification from an international awarding body that we are achieving our goals. We will continue to strive for excellence in our future work.” Investors in People is the international standard for people management, defining what it takes to lead, support and manage people effectively in order to achieve the best results. The platinum accreditation means that policies and practices focused on supporting people are embedded in every corner of Rendall & Rittner. As a platinum company, everyone knows that they have an important part to play in the company doing well, and is always looking for ways to improve. The award demonstrates Rendall & Rittner’s ability to deploy the essential skills and effective structures required to outperform in any industry. Paul Devoy, CEO of Investors in People, said: “We’d like to congratulate Rendall & Rittner. Platinum accreditation on We invest in people is a remarkable effort for any organisation, and places Rendall & Rittner in fine company with a host of organisations that understand the value of people.” For more information on Rendall & Rittner visit www.rendallandrittner.co.uk or for more information about Investors in People please visit www.investorsinpeople.com

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RENDALL & RITTNER SHORTLISTED FOR PRESTIGIOUS EMPLOYEE ENGAGEMENT AWARD

Rendall & Rittner, a leading property managing agent, is proud to announce it has made the final shortlist for The Employee Engagement Award in The Investors in People Awards 2021. In a record-breaking year for entries, with nearly three hundred organisations involved, Rendall & Rittner is proud of this outstanding achievement amongst tough competition. The Investors in People Awards celebrate the very best organisations and individuals from around the world across various organisational, people, wellbeing and leadership categories. Rendall & Rittner is committed to employing the best possible people for every role. Knowing that their employees are pivotal to the company’s success, being shortlisted for The Employee Engagement Award is testament to Rendall & Rittner’s commitment to delivering excellent property management. Catherine Riva, Director at Rendall & Rittner, comments: “Having already achieved a Platinum accolade – the Investors in People (IIP) standard, we are delighted to have been shortlisted for this prestigious award. This reflects the hard work and enthusiasm of everyone in our company from our on-site teams to those at our head office. It is great news that we have had the achievements of our employees recognised by an international awarding body. We are looking forward to The Investors in People Awards in November.” Paul Devoy, CEO of Investors in People, comments: “Now in our 8th year, it always makes me feel immensely proud to see so many fantastic organisations staking their claim to be the best. And every year, the entries do get more and more competitive and the judging even tighter. Reaching the final shortlist is a testament to the amazing commitment these organisations are making to make work better for their people, and they truly deserve this recognition.” The winners of The Employee Engagement Award will be announced at The Investors in People Awards online ceremony on the 23rd November 2021. For more information on Rendall & Rittner visit www.rendallandrittner.co.uk or for the full shortlist and more information about Investors in People visit www.investorsinpeopleawards.com.

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RENDALL & RITTNER BRINGS UTILITIES MANAGEMENT IN HOUSE

In order to provide best value and service for its clients and residents, residential managing agent Rendall & Rittner has been developing a range of innovative, market leading procurement practices. With energy being one of the biggest regular costs in property management, the company has created a dedicated in-house utilities management team to work within the existing procurement division. Leading the new team, Chris Massingham has recently been appointed Utilities Procurement Manager. With ten years’ experience in the energy sector, Chris is an industry specialist who has previously worked for Anglian Water as well as in consultancies managing procurement for leading property management companies including Rendall & Rittner. In his new role, Chris will oversee the implementation of the latest energy management system, which will incorporate a billing platform, as well as managing the tariff procurement process. Both the electricity and gas bulk procurement contracts are currently with Ecotricity.   Chris Massingham commented: “The principle of leveraging bulk spending for best value is of course one of the key reasons it makes sense for Rendall & Rittner to bring utilities management in house, but it also allows us to maintain the highest levels of service and respond more quickly to any issues that may arise. I’m looking forward to the exciting personal challenge of running a new function for the business and ushering in what is quite an innovative new approach from an industry perspective.” Richard Daver, Managing Director at Rendall & Rittner said: “As Rendall & Rittner has continued to grow, so too has the volume of energy we purchase as a group. This presents some challenges but also a great opportunity to leverage our buying power in order to obtain better value for our clients and residents in what is a fast moving and complex marketplace. We are pleased to welcome Chris Massingham to lead the new in-house team in line with our wider strategy of investing in talent and technical capabilities to ensure not only better value, but also more transparency, accountability and more efficient processes.” For more information on Rendall & Rittner please visit www.rendallandrittner.co.uk.

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RENEWABLE ENERGY SUPPLIED TO 93% OF RENDALL & RITTNER PORTFOLIO

Leading residential property manager Rendall & Rittner has appointed Ecotricity to supply carbon neutral gas across its property portfolio, as well as retaining Ecotricity as its electricity supplier in an annual contract worth nearly £17 million. Britain’s greenest energy provider will supply over £14 million of renewable electricity to 93% of the communal areas of the 80,000 homes managed by Rendall & Rittner over the next 12 months. It will also supply almost £2.65 million worth of gas to the communal areas of the residential developments. Together the gas and electricity represent a saving of over 27,000 metric tonnes of carbon compared to using energy from non-renewable sources – this is the equivalent to the amount of carbon emitted by driving 138 million miles in an average car. The UK set a new record for renewable energy this year, demonstrating Britain’s growing demand for greener electricity. Renewable energy made up 47% of Britain’s electricity generation in the first quarter of 2020[1], including wind, solar and hydro power. With green energy supply on the increase, it is up to users and those in charge of procurement to make choices that benefit the environment. For Rendall & Rittner acting in an environmentally responsible manner is a high priority and also makes good business sense. Catherine Riva, Director at Rendall & Rittner comments: “Our partnership with Ecotricity means that 93% of our properties are supplied with completely renewable electricity and the communal areas of the developments have a carbon neutral gas supply. Crucially this type of bulk procurement deal also means we can offer excellent value to residents and leaseholders by buying our utilities at the best price. We are committed to making all of our properties as environmentally friendly as possible as well as helping our residents make greener choices.” The world’s first green energy supplier, Ecotricity was founded in 1995 by Dale Vince. The electricity it supplies is 100% green and made from the wind and sun. Much of its gas is produced by green gasmills which make biogas from grass, and for the remainder, any carbon emissions are offset.  The company produces around a fifth of it itself and the rest it buys from other green generators. Ecotricity is the only energy company recognised by the Vegan Society for generating vegan electricity. The company has the lowest carbon cost per customer in the UK and aims to be carbon neutral by 2025. Paul Sands, Growth Director, Ecotricity, said: “Switching to green energy is one of the easiest ways for businesses and homes to reduce their carbon footprint and impact on the planet, by helping keep fossil fuels in the ground where they belong.  We’re proud of our relationship with Rendall & Rittner and pleased to add our carbon-neutralised gas supply into the mix for the year ahead. With Rendall & Rittner’s support we’re helping to build a greener Britain.” [1]https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/894962/Renewables_June_2020.pdf

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RENDALL & RITTNER APPOINTS NEW TEAM LEADER TO SUPPORT MIDLANDS EXPANSION

Leading residential managing agent, Rendall & Rittner has appointed Shreya Lakhani as Property Team Manager for the South Midlands. This is a new role for Rendall & Rittner’s Midlands division, created to support the ongoing expansion of the business in the region. Shreya will head up the teams of property managers responsible for developments across locations including Milton Keynes, Northamptonshire and Watford. Based out of the Milton Keynes office though currently managing teams remotely, Shreya’s focus will be supporting her staff to ensure they consistently deliver excellent levels of customer service and meet the highest standards across all parts of their roles. With almost six years’ experience in residential property management, Shreya joins Rendall & Rittner from chartered surveyor Fifield Glyn, where she led the residential management department. Shreya comments: “Rendall & Rittner is a large and reputable company with an exciting portfolio of developments including high-end schemes with a wide range of facilities, and I am thrilled to join the team.” Richard Daver, Managing Director of Rendall & Rittner comments: “We are very pleased to welcome Shreya to Rendall & Rittner as we continue to strengthen our team and expand the company in the Midlands and nationwide.” For more information on Rendall & Rittner please visit www.rendallandrittner.co.uk.

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RENDALL & RITTNER MAINTAINS HIGHEST HEALTH AND SAFETY STANDARDS

Health and safety standards are of paramount importance in the residential property management sector, so leading managing agent Rendall & Rittner is pleased to have retained the British Safety Council’s highest accreditation. The company was awarded the British Safety Council’s Five Star award for the second year running, scoring 96% in its latest audit. It also retained its ISO 45001 accreditation, which was assessed at the same time. The British Safety Council audit is the most comprehensive and detailed occupational health and safety standard available, testing a company’s health and safety performance against the latest legislation and best practice. The in-depth assessment inspects the company against 56 different criteria and only those marked above 92% receive the five-star rating. Alongside this, the ISO 45001 is an international standard, marked through meeting standard criteria. Together the two accreditations create a framework to increase safety and wellbeing at work, aimed at continual improvement of occupational health and safety performance. In its audit report, the BSC praised Rendall & Rittner in continuing to implement the highest standards of health and safety management. It stated: “There is clear commitment from senior management who are supported by a competent and enthusiastic health and safety management team. There is an extensive and well documented occupational health and safety management system, with good processes for stakeholder engagement, compliance monitoring and process planning.” Specific initiatives that were commended included Health & Safety Week, the Virtual Café and wellbeing calls to on-site staff during the COVID lockdown, all of which support employee engagement. Catherine Riva, Director at Rendall & Rittner comments: “Our commitment to the highest standards of health and safety is at the core of our business and it is our priority to protect the safety and wellbeing of our employees, residents, lessees and clients. The outcome of this external, independent assessment by the British Safety Council demonstrates just how seriously we take all health and safety matters. It is also testament to the hard work of all of our staff that we have maintained our five-star standards in all areas of occupational health and safety while also managing the many challenging additional risks that COVID-19 has placed on us all.” For more information on Rendall & Rittner please visit www.rendallandrittner.co.uk.

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RENDALL & RITTNER APPOINTS AREA DIRECTOR FOR LONDON

Leading managing agent, Rendall & Rittner has appointed Sarah Williams as Area Director to oversee property management across one of their London divisions. An experienced residential property management professional, Sarah has specialised in the block management sector for over 16 years. She joins the company from Warwick Estates where she was an Associate Director responsible for five regional offices. Prior to that she worked for RMG, where she worked her way up gaining experience across the business. Sarah’s focus at Rendall & Rittner will be running the teams that look after a number of the company’s property clients, ensuring the highest levels of service delivery. Rendall & Rittner’s portfolio of almost 80,000 units nationwide includes some of London’s most prestigious new developments and Sarah’s Central London division spans the full range of development types from large mixed-use schemes and high-rise towers to traditional mansion blocks. Commenting on her new role Sarah says: “Rendall & Rittner has an outstanding reputation and an excellent mix of clients, so I am delighted to join the team. Good customer service is at the heart of Rendall & Rittner’s promise to their clients and it is something I am passionate about. I’m looking forward to working with the property managers and on-site teams to look after the interests and safety of residents.” Richard Daver, Managing Director of Rendall & Rittner comments: “We are very pleased to welcome Sarah to Rendall & Rittner. Her depth of experience in the property management industry will be a huge asset and her appointment is part of our strategy of strengthening the business by employing the very best people as we continue to grow.” For more information on Rendall & Rittner please visit www.rendallandrittner.co.uk.

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Rendall & Rittner to manage recladding of key Sheffield Residential building

Managing agent Rendall & Rittner has been appointed to manage the recladding of Metis Apartments in Scotland Street, Sheffield. The block of 122 Metis Apartments in Scotland Street and five commercial units contains Aluminium Composite Material (ACM) cladding similar to the Grenfell Tower, which is due to be replaced under Government funding. Rendall & Rittner was selected by the First Tier Tribunal to oversee the reinstatement work and the ongoing management of the building. Matt Kirk, northern divisional director at Rendall & Rittner, said: “We are delighted to be appointed to manage the recladding of Metis Apartments and work closely with its residents to make their homes safe for the future. “We recognise that by appointing us, the First Tier Tribunal is placing responsibility on us to carry out the works promptly and professionally. It will be a huge relief for everyone that lives in the building when this issue is resolved.” “As a business we wholeheartedly welcome the government’s Building Safety Fund and will be actively pursuing funding on behalf of residents and leaseholders at buildings that we manage that meet the criteria.” An inspection of cladding on the Metis Apartments in 2017 found it to be unsafe. The cladding was tested by the Building Research Establishment (BRE) and deemed to be aluminium composite material.

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RENDALL & RITTNER TO MANAGE THE RECLADDING OF SHEFFIELD’S METIS APARTMENTS

Leading managing agent Rendall & Rittner has been appointed to take over the management of Metis Apartments in Scotland Street, Sheffield. The block of 122 apartments and five commercial units contains ACM (Aluminium Composite Material) cladding similar to the Grenfell Tower, which is due to be replaced under the Government funding. Rendall & Rittner was selected by the First Tier Tribunal to oversee the reinstatement work and the ongoing management of the building because of the company’s expertise, experience and scale that will enable it to deal with the cladding issues at the property.   Rendall & Rittner was instrumental in bringing together the group of property managers, building owners and professional bodies that appealed to the government to step up, take action and introduce the Building Safety Fund. Matt Kirk, Northern Divisional Director at Rendall & Rittner comments: “We are delighted to be appointed to manage the recladding of Metis Apartments and work closely with its residents to make their homes safe for the future. We recognise that by appointing us, the First Tier Tribunal is placing responsibility on us to carry out the works promptly and professionally. It will be a huge relief for everyone that lives in the building when this issue is resolved.” “As a business we wholeheartedly welcome the Government’s Building Safety Fund and will be actively pursuing funding on behalf of residents and leaseholders at buildings that we manage that meet the criteria.” Rendall & Rittner is one of the UK’s largest residential property managers with a portfolio of over 70,000 units under management. Founded 30 years ago, the business manages some of the country’s largest and most prominent residential developments, with seven offices across England including its northern division in Manchester. For further information on Rendall & Rittner please visit www.rendallandrittner.co.uk.

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BRAEMAR ESTATES BECOMES RENDALL & RITTNER

Following its purchase by leading managing agent Rendall & Rittner, Braemar Estates will become Rendall & Rittner creating one fully integrated business. Rendall & Rittner acquired Manchester-based managing agents, Braemar Estates, at the end of last year, bringing the group’s total portfolio of managed properties to more than 60,000 across the UK. Initially, the two companies were operating under their own names, but the move to unite them as Rendall & Rittner allows the company to grow nationally under one brand. The change is effective as of 24th September. Rendall & Rittner, an experienced operator in the residential block management sector, has been expanding rapidly in recent years and recently was awarded a Platinum accolade in the Investors in People (IIP) standard making the company third place, out of only 18 real estate companies in the UK to be awarded this level. Its acquisition of Braemar Estates has allowed it to increase its presence in the North West. Its portfolio ranges from traditional mansion blocks to substantial mixed-use developments. Richard Daver, Managing Director of Rendall & Rittner, comments: “By operating as one company with one team, under one brand, we can strengthen Rendall & Rittner’s foothold in the region and provide excellent service and value to our customers and clients. We all share the same values and commitment to quality, and we are excited about moving forward together as a truly national company at the forefront of our industry.” The integration of the businesses will utilise the strengths of both companies and will result in benefits to customers including an upgraded online portal, improved reporting, slicker communication through a new system for logging and tracking work and better value through group purchasing deals. The teams will continue to operate from their current offices in London, Manchester, Hale and the Midlands. Matt Kirk, the company’s North Area Director comments: “Following a strategic review of our position, it was evident that integrating the two businesses was the next logical step and a way to ensure that we continue to deliver the highest standards of service across Manchester and our region.” For further information about Rendall & Rittner, visit www.rendallandrittner.co.uk

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