A special award has been handed to a north-east housebuilder based in Banchory for its exceptional customer service. Bancon Homes has been presented with the Outstanding Customer Service award by In House Research, which carries out customer surveys.

“It’s a fantastic achievement to have been awarded the Outstanding Customer Service Award. To be one of only five housebuilders in the UK to achieve this level of customer service is testament to the hard work of everyone at Bancon Homes and I would like to thank all our colleagues for their continued efforts in delivering the best possible customer service. We pride ourselves on the level of individual customer care we provide. It really matters to us that each and every customer is happy with their home, we know how important it is,” said Allan Clow, the managing director of Bancon Homes.

Tom Weston, the chief operating officer of In House Research, said the award was down to the “exceptional quality, regular communications and personal service” given to customers.

In addition to its exceptional customer service, the construction firm has also retained its Gold Award accreditation, which is based on 90% of its customers saying they would recommend the firm to another person.