Buildbase

Buildbase Continues to Use Doosan

One of the fastest growing builder’s merchant in the UK, Buildbase, has been expanding the service support that they use for their forklift truck fleet. This support is provided to Buildbase, who has over 165 branches nationwide, by Rushlift which is a UK subsidiary of Doosan. The builder’s merchant has

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Featuring Buildbase: Interview with Kate Tinsley, Managing Director

Buildbase: The Tradesman’s Supermarket (The Following is a Promoted Article) Of the challenges facing regional tradesmen, the sheer complexities of building a well established supply chain is often almost as daunting a concept as the job itself. Not only do smaller contractors struggle to find the right supplier for the job,

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Latest Issue

BDC 321 : Oct 2024

Buildbase

KEYSTONE LINTELS AWARDED BUILDBASE SUPPLIER OF THE YEAR FOR SECOND YEAR IN A ROW

Keystone Lintels, the UK’s leading manufacturer of steel lintels, is delighted to once again be awarded ‘Supplier of the Year’ by Buildbase for 2021 in recognition of its outstanding customer service. Keystone Lintels has won this coveted award for the second year in a row having won in 2020.  With over 142 branches nationwide, Buildbase is now part of the Huws Gray Group and is one of the largest builders merchants in the UK. In what was a difficult year for trading, the award was especially poignant for Keystone whose core customer promise has held true. Chris Hemmington-Green, Sales Director for Keystone Lintels said: “This award is testament to the hard work and dedication shown by all at Keystone, from Production, Logistics, SOP, Technical, Sales and Finance. For this to be recognised by one of our key customers is a real indication of the relationship and partnership we strive to develop. During what can only be described as difficult and challenging times, the whole team at Keystone have pulled together and delivered exceptional service to all our customers, and shown we remain the leading supplier in the industry. It is this mind-set and commitment that has seen us through the difficult times and ensures we are best placed to maximise the opportunities that are now becoming apparent as we start to move to some sort of normality.” Raza Naim, Senior Category Manager for Buildbase added: “Keystone Lintels was chosen as the Supplier of the Year for 2021 for the second year running, which has never been achieved before. Keystone does a fantastic job at having touchpoints in all areas of our business, so much so in fact that the Group had far and away the most nominations from our teams. Feedback from sales, finance and procurement was that Keystone just ‘makes it easy’ for us and we have a great relationship with all Keystone Group brands.” Keystone is the largest supplier of steel lintels in the UK and Ireland and carries more stock than any of its rivals. The company also supports merchants with innovative ranges of products which solve problems for the builder and deliver more opportunity, added value and margin for merchants

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Buildbase Continues to Use Doosan

One of the fastest growing builder’s merchant in the UK, Buildbase, has been expanding the service support that they use for their forklift truck fleet. This support is provided to Buildbase, who has over 165 branches nationwide, by Rushlift which is a UK subsidiary of Doosan. The builder’s merchant has a reputation for excellent customer services as well as product availability and fast delivery. The builder’s merchants sector has to have the mechanical requirements to remain competitive in terms of service, availability and delivery. Therefore, the businesses operating in this industry need to be able to handle a range of heavy materials daily. As part of their operations companies also need to have a rapid and efficient system in place to handle the loading and unloading of vehicles as well as lifting and placement of heavy goods. These operations are carried out by a forklift truck fleet, and are vital to the operation of the company. Because of the dependence on forklifts in the builder’s merchant industry, it is important that a good service plan is also in place, to maintain the fleet and fix any problems as soon as possible. Therefore Buildbase has been working with Rushlift and Doosan in order to make sure that the company’s fleet of forklift trucks have as much uptime as possible. The business relationship between Buildbase and Doosan has developed since 2016, gradually improved. In 2016 Buildbase ordered 30 new Doosan 3 tonne and 3.5 tonne diesel powered counterbalanced trucks which have been put to work across a number of the builder’s merchant’s sites. The D30S-5 and D33S-5 vehicles that were supplied met the requirement of simplicity for Buildbase, reliable vehicles that are easy to maintain. Doosan also have a parts centre in Northampton that can dispatch parts overnight in order to get repairs completed as soon as possible. Rushlift also offer the option of Bobcat tele-handlers, vehicles which are also manufactured by Doosan.

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Featuring Buildbase: Interview with Kate Tinsley, Managing Director

Buildbase: The Tradesman’s Supermarket (The Following is a Promoted Article) Of the challenges facing regional tradesmen, the sheer complexities of building a well established supply chain is often almost as daunting a concept as the job itself. Not only do smaller contractors struggle to find the right supplier for the job, but with the inability to demand economies of scale and a lack of support in finding the right products for the task at hand, comes a situation in which contractors are unable to focus on what it is that they do best. But this is where Buildbase comes in, offering a simple and effective source for everything required by the modern tradesman. Established in the UK some 20 years ago, Buildbase, part of the Grafton Group, the UK’s third largest builders merchanting business, has an unrivalled offering of everything the modern-day building contractor could hope for. Electricbase, Hirebase and Plumbase sit alongside Buildbase in the Grafton merchanting portfolio of businesses, enabling tradespeople to access the full range of building materials. The core of the Buildbase range is, as is to be expected, standardised building products, however Buildbase differentiates itself by being the only national supplier of the whole package of these products, combined with that of a comprehensive range of electrical goods – something which keen competitors have yet to fully develop. Additionally, Buildbase also has a national hire business, boasting 120 sites across the country where customers are able to hire whatever they may need. Understanding that individuals are, in general quite “time poor”, Buildbase presents itself as a one-stop-shop, an easy and simple solution for sourcing any supplies for the task at hand. As Kate Tinsley, Managing Director of Buildbase explains: “We can essentially build a house from the ground upwards, with every single thing you can see in that house, provided here, by us. Whatever the build contract is, Buildbase can support with a complete materials offering. They can find everything they need in one place, reducing time and money spent driving around to negotiate prices with different sources. Instead, they simply come straight to us and do it all in one go.” The Buildbase range is consistently being updated, not only to incorporate new products, but also to ensure that everything on the shelves is fit for purpose. While customer and market research do play a vital role in this process, Buildbase equally regards the importance of direct customer feedback and liaison with customers on a day-to-day basis. Through straightforward communication, Buildbase team members pursue an initiative-led approach to better understanding customer needs and effectively finding ways of making it as easy as possible for tradesmen to complete the jobs which they are currently working on. Key to this ethos is, as one would expect, the economies of scale that Buildbase can offer its customers. This is achieved by offering customers the weight and breadth of Buildbase, as well as of the Grafton Group, in getting the best value, fit for purpose products on demand. As Kate Tinsley furthers: “We leverage everything powerful that comes with being part of a national company. This mostly comes down to the suppliers, but is also about making sure the people at the front-end of our network are agile and responsive to customer needs. It’s effectively like being a local merchant but with the national leveraging behind it.” Yet it isn’t simply a case of supplying to the requirement of the customer, as Buildbase understands it. Due to the sheer experience and understanding of the wider industry, Buildbase simultaneously toes the line of offering a responsive needs-based service, whilst also providing an advisory role in both specification and the best products for the job itself. And this level of support is essential for many an SME, where tradesmen may have ambitious designs or challenges to meet, but require something a little above and beyond the bare provision of product and, in this instance, Buildbase is able to step up to the challenge and work alongside the customer to assess the commercial viability of a project as well as the various areas which must be covered over the course of the project itself. “One of the big differentiators between us and our competitors is that our staff have extensive product knowledge and, as experts, we can offer advice where required. We also offer an estimating services and so, people can bring in their building plans and we can advise on how much that might cost from a project perspective,” enthuses Kate Tinsley, nodding to the support offered to tradesmen through simple, yet effective communication. It is, however, not solely on this side of the fence that truly defines Buildbase. Kate Tinsley adds: “We work really closely with key suppliers,, partnering with them and taking new product suggestions. Additionally, we’re in constant communication and we’ll feed back customer thoughts and responses to their products too – in this industry you have to work closely with the manufacturers as ultimately they are the ones with the intimate product knowledge that can often be required by our customers.” On both sides, it is the expertise of Buildbase’s team that makes all of this possible. Unlike many keen competitors who do indeed offer a friendly service, Buildbase’s offering is one whereupon each and every member of the team is qualified and experienced enough to offer targeted, project-specific advice and consultation. This approach is not only backed by extensive training programmes for the team, but also through a keen recognition of the importance of this service and the motivational support required to ensure that each and every member of staff is both ready and able to provide for the customer as best as can be done; effectively, as Buildbase understands it, it is a case of developing relationships in an industry where trust is paramount. Providing her personal thoughts and drive behind the Buildbase approach to people, Kate Tinsley explains: “I try to push engagement with our people. It’s very much a relationship-driven industry and if we

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