Work on a new state-of-the-art £105m adult mental health inpatient unit, to improve mental health care and facilities for patients, is now underway in Manchester. North View is the 150-bedroom specialist unit set to provide much-needed space and modern facilities for adults with mental health needs from across Manchester. Work
Wakefield-based Henley Group restores derelict Grade II listed mill set to become the largest creative hub outside of London. Yorkshire-based construction company, Henley Stone Restoration & Remedials Ltd, part of the Henley Group, is restoring the traditional brickwork on a 19th century Grade II listed building complex, Rutland Mills, in
Integrating design and planning can increase profitability Contractors are in a tough business, and business leaders are no doubt fatigued by the headlines positioning the sector as operating in a world dominated by Murphy’s Law (if it can go wrong, it will go wrong). This is unfair, as while projects
An engineering, environmental, and planning consultancy’s education sector experience will be utilised on the build of a new net zero school in North Wales. Caulmert, which has offices in St Asaph, Bangor, Altrincham, Nottingham, and Kent, has secured the contract with Cyngor Gwynedd to deliver civil and structural work on
LEADING developer Lovell Partnerships has welcomed two new recruits to support its growth across the North East. Ronnie Wake and Chris Hole have joined the team as buyer and senior quantity surveyor respectively, bringing together 13 years of industry experience. Since launching in December last year, the new appointments mean
Lendlease has been selected by Gateshead Council’s development partner Ask:PATRIZIA to deliver The Sage International Conference Centre at Gateshead Quays. The announcement follows swiftly after Gateshead Council’s planning committee approved revised plans for the 61,440 sqm riverside scheme. Design amendments included re-location of the 344-room dual branded hotel to an
Plans have been approved to build over 50 affordable homes and a 68-apartment extra care development, two miles from Bridlington Town Centre. The scheme has been brought forward by Esh Construction in a land led deal worth £25 million in partnership with Housing 21 and Yorkshire Housing. Earmarked for land
Customer satisfaction in the construction industry has reached an all-time high in recent years of 82% compared to the previous 77%. But defining customer service in construction isn’t as straightforward as you would believe and ensuring high service, with quality materials, can be more complicated than in other industries. Essentially,
Original sash windows are a classic feature in many older homes. However, with age often comes the need for sash window repairs. When sash windows start sticking, slipping, letting in drafts, or showing other signs of wear, you have a decision to make – DIY sash window repairs or call
Work on a new state-of-the-art £105m adult mental health inpatient unit, to improve mental health care and facilities for patients, is now underway in Manchester. North View is the 150-bedroom specialist unit set to provide much-needed space and modern facilities for adults with mental health needs from across Manchester. Work on North View started in August 2022 with the new unit anticipated to be built and open in autumn 2024. The steel frame superstructure is approximately 75% constructed and is due to be 100% complete by mid-September 2023. You can view drone footage of the site from August 2023 here: The unit will help improve the region’s mental health services and ensure service users can access the care they need in an environment designed to enhance and aid therapeutic recovery. Once open, Greater Manchester Mental Health NHS Foundation Trust will provide the clinical services operating out of the new development. The building itself is part of an exciting vision for North Manchester General Hospital (NMGH) to improve health and wellbeing for local people over the next 10 to 15 years. It will replace the Park House mental health unit, which currently serves as the inpatient unit for the area, but will be built in an alternative location on the hospital site. This will allow the new development to be fully constructed without disturbing current patients and the day-to-day operation of services. The new development will see significant improvements to patient experience, with spacious single bedrooms, each with a private en-suite shower room, as well as a variety of indoor activity areas, meeting rooms for family visiting, multiple gardens, spaces for therapeutic artwork and a café. North View has also been designed as an all-electric healthcare facility to support the NHS goal of becoming net zero and will utilise heat pump technology to provide heating, cooling and the generation of hot water. The building will also incorporate energy efficient materials throughout, and roof mounted solar power. Building, Design & Construction Magazine | The Choice of Industry Professionals
Wakefield-based Henley Group restores derelict Grade II listed mill set to become the largest creative hub outside of London. Yorkshire-based construction company, Henley Stone Restoration & Remedials Ltd, part of the Henley Group, is restoring the traditional brickwork on a 19th century Grade II listed building complex, Rutland Mills, in Wakefield. The restoration and repair project will honour the 200-year-old architecture to transform the derelict building into a world class creative hub, Tileyard North. Once a thriving textile mill adjacent to the contemporary Hepworth Gallery at the edge of the river Calder, the 9,300sqm historical industrial complex has been derelict for 20 years and many of the spaces have significantly deteriorated. Award-winning restoration and remedial expert, Henley Stone Restoration & Remedials Ltd, has been appointed to oversee the restoration required to return the Grade II listed building to its former glory, honouring its original fabric and the region’s industrial heritage. The extensive work includes complete façade restoration, structural alterations and strengthening, as well as repairs to the existing building. Alongside Furness Brick & Tile Co Ltd and HSRR, Henley Group has identified replacement brick and mortar samples that match sensitively to the existing 19th century brickwork. Tom Cardoe, Head of Restoration at Henley Group, commented: “We’re proud to bring decades of restoration and remedial expertise to the regeneration of Rutland Mill, a landmark project which will significantly enhance the local economy – it will be The Battersea Power Station of the North”. “By carefully repairing and restoring the building’s fabric, we will bring this historical site back to its former glory and breath life back to this once forgotten part of Wakefield. Regeneration projects bring immediate benefits to the local area and these are the kind of projects we pride ourselves on.” Led by developers City & Principal, Stainforth Construction, architects Hawkins Brown and project manager, Opera, the site will become a thriving cultural hub with facilities for music and digital studios, start-ups, creatives, and the local community. The scheme will also create educational space, a hotel, food and drink and facilities complementary to the Hepworth Gallery. Adam Standeven, Contracts Manager at Stainforth Construction, said: ‘It’s great to work in collaboration with a local Wakefield Restoration company, especially one that always provides a professional service, with a team who have an incredibly positive attitude towards delivering top quality work on this heritage project.” Rutland Mills is the final stage in completing a ten-acre regeneration plan that is revamping Wakefield’s riverside. The wider plan converts the space into a mixed-use, inclusive, creative, and cultural cluster with world-class facilities. The first phase of works, comprising of four buildings across 60,000sqft, for several uses including a work and education space, event space, bistro café and gin bar, and a central courtyard, was completed in December 2022. The new central courtyard allows for breakout activity at the ground floor, as well as providing the opportunity for large scale events, such as music and food and drink festivals. The second will be completed phase by the final quarter in 2024. For more information on Henley Group, visit: https://www.henleystoneremedials.co.uk Building, Design & Construction Magazine | The Choice of Industry Professionals
Integrating design and planning can increase profitability Contractors are in a tough business, and business leaders are no doubt fatigued by the headlines positioning the sector as operating in a world dominated by Murphy’s Law (if it can go wrong, it will go wrong). This is unfair, as while projects do frequently overrun, construction is so incredibly complex, perhaps the real question is why it does not happen more often, says Jonathan Hunter, CEO of specialist international software provider, Elecosoft. As we all know, a project involves so many moving parts, whatever the build size: potentially millions of components, the weather, the phased approach, the materials’ shortages, skills gap, and having the right people on the site at the right time…I could go on, but you get the picture. Then there is the communication challenges; telling people what’s changing and what this means, making sure that it is all recorded; and the fact that, for example, the glazing delays will have a knock-on effect with the HVAC installation. So, if we know all this, why do construction projects still, on average, run over 70% of their original project duration? It is not that contractors are unrealistically optimistic, thinking that this project will be different, like Del Boy’s idealistic mantra, “this time next year, we’ll be millionaires”. Far from it. It is the combination of the factors outlined above with the UK’s tendering and planning system. Positively, the industry is taking steps to solve these longstanding issues. Working alongside the UK’s largest contractors, I have seen four emerging trends enabling them to reduce project and cost overrun. Here are just a few of my favourites: Modelling The first is around project planning, scheduling and risk mitigation. Currently, the most innovative contractors are focusing on planning, taking past project data, and identifying common pinch points from adverse weather, staff shortages or materials delays. Then they produce revised schedules which allow them to present the likely impact and outcomes of various possible build challenges, with consideration given to contingency. It is a simple, but effective, operational tweak. Always planning Too often, planning and scheduling is focused on the pre-construction phase, and an all-too-common, blinkered approach views scheduling as happening before construction. Even McKinsey is guilty of this in its recent construction report. Instead, it is about ensuring that planning and modelling run across the project, reacting to challenges as the worst happens. Similar to design, scheduling is an iterative process, and needs to be seen as such. It does not just stop when the shovels go in the ground. Those contractors who are unlocking scheduling are taking planning to another dimension, adding time to the model to improve scheduling by using Active 4D BIM. This integration of design and planning is different to common working practices. Yet, despite going against the grain, it is reducing risk and project over-run while increasing profitability 4D BIM is not new within construction. Here the schedule is added to the architectural model, empowering clients and project teams to see whether a build is on the schedule. Its potential to achieve greater precision on construction timelines and minimise financial risk is well known to business leaders and planning teams. Yet, despite high levels of awareness, 4D’s implementation is often flawed. A persistent over-reliance on outdated “2D” processes and a lack of understanding of 3D models as effective planning tools is to blame, hindering the wholesale adoption of 4D BIM. This situation needs to change if persistent efficiency headaches are to be cured. However, there are a number of contractors – including Mace and Cimic in Australia – that successfully use 4D models to plan and forecast, updating as they evolve, rather than “passively” using the designs as a visualisation tool. This integration of design and planning is different to common working practices. Yet, despite going against the grain, it is reducing risk and project over-run while increasing profitability. Involvement I have also observed the significant effect of moving client communications beyond passive emails and PDF exports to a more inclusive activity, with more regular catch-ups accompanied with visual demos, outlining what is happening on the project, and what the impact of decisions is in real terms. It is joining up the dots for more clarity, reducing misunderstandings which can lead to error. For example, the contractor will explain the trade-offs and benefits to the client – that, by choosing this construction approach, you will have 230 fewer deliveries on site, and completion will be 18 weeks sooner. This more active approach can be further enhanced, using visual aids such as a dynamic schedule, or even AR headsets to ensure that clients are much more involved in decision-making, design choices and with the project teams. If people are involved in decision-making and feel that they have contributed to it, they will take a more positive view, think it is higher quality and be more invested in the project This taps into something known as the endowment effect. If people are involved in decision-making and feel that they have contributed to it, they will take a more positive view, think it is higher quality and be more invested in the project. Innovation Finally, there is further innovation, from leveraging data, and AI tools through to MMC approaches. Recently, Willmott Dixon presented a comparison to Warwick University for its Interdisciplinary Biomedical Research Building, demonstrating how choosing offsite construction over a traditional build would result in half the disruption to staff and students. The project team were also able to model the benefits of this approach to the project’s climate footprint, which ended up reducing site deliveries by 40%. I have only scratched the surface, but what is clear is that taking a more serious and considered approach to planning and scheduling can pay dividends for contractors, particularly when margins are tighter than ever. As the hackneyed adage goes, “fail to plan, plan to fail”. Banal? Yes, but it has never been truer for construction than it is now. Building, Design
An engineering, environmental, and planning consultancy’s education sector experience will be utilised on the build of a new net zero school in North Wales. Caulmert, which has offices in St Asaph, Bangor, Altrincham, Nottingham, and Kent, has secured the contract with Cyngor Gwynedd to deliver civil and structural work on the new Community Campus in Bontnewydd near Caernarfon. Funded via the Welsh Government’s Sustainable Schools’ Challenge, £12 million will finance the net zero project, which includes community facilities on the wider campus, such as a hall, office space, and car charging points. There are currently two buildings on the site, a community centre located in a former Victorian school, and the current Ysgol Bontnewydd in a 1970’s building. Both are part of Cyngor Gwynedd’s plan to reuse materials, reducing the carbon footprint of the new development. Caulmert has so far completed a survey of the current school site to assess what can be repurposed prior to demolition and is set to carry out further investigations. Reflecting Wales’ net zero carbon mandate, the firm’s analysis of the current structures will feed into the building information modelling (BIM) team’s recommendations. David High, associate at Caulmert, said: “We’re thrilled to be working with Cyngor Gwynedd again, they are a great client and we enjoyed working with them on the £9m new Ysgol Y Garnedd project in Bangor. “A key element of this project will focus on minimising carbon emissions for the construction process, keeping sustainability front of mind. “We welcome the opportunity to be part of such a pioneering scheme, a new net zero school in North Wales, which will no doubt set a precedent for other institutions in the region.” Richard Farmer, project manager at Cyngor Gwynedd, added: “Bontnewydd Community Campus is an exciting and innovative opportunity for us all. “The Welsh government has challenged us to demonstrate our vision for sustainable construction and community involvement in school construction. “Both the design process and the final building will be exemplars and we are pleased to welcome Caulmert to the team.” Cyngor Gwynedd also has plans to introduce as many types of renewable energy as possible, and to utilise surplus locally where achievable. A nearby river, Afon Gwyrfai, also has the potential to provide a source for hydroelectric and water source heat pumps. Transport to and from classes will factor into the school’s sustainable ethos too, with safe travel links for walking or cycling to be established. Founded in 2009, Caulmert is on track to meet an ambitious growth and development plan. Its expertise in a variety of planning, environmental and engineering disciplines is supported by its use of BIM to a level two standard in many of its projects. For more information visit www.caulmert.com Building, Design & Construction Magazine | The Choice of Industry Professionals
LEADING developer Lovell Partnerships has welcomed two new recruits to support its growth across the North East. Ronnie Wake and Chris Hole have joined the team as buyer and senior quantity surveyor respectively, bringing together 13 years of industry experience. Since launching in December last year, the new appointments mean that Lovell’s North East team has already grown to a 30-strong unit, with further plans to continue its expansion over the coming months. Ronnie will be responsible for the buying, and sourcing of materials for the region’s sites, which will include researching the market, analysing sales data, and building relationships with both new and existing suppliers. Ronnie said: “Housebuilding and construction have always been a passion. I really enjoy sourcing the best quality products to enable us to build high-quality homes. “I’m so excited about my journey with Lovell and being part of the North East region as I’ve only heard good things about them. It is a team that is growing fast and has some great people in the business; and I’m delighted to be a part of that. I look forward to bringing some added value to help the supply chain increase its options, to ensure Lovell continues to produce the highest possible product that meets our customers’ aspirations for their future home.” Chris will be overseeing the commercial function, ensuring it runs smoothly and efficiently to support the developer’s ambitions for growth. Chris said: “What attracted me to the role was the opportunity to join a business with a new expanding team, with exciting but sustained growth plans. There are so many upcoming sites, which in the competitive market we find ourselves in, is excellent to see. “I hope to add some value to the region and play an important role in helping it achieve its strategy and success, whilst obviously not forgetting the day-to-day task of commercial robustness across the sites. It’s an exciting time to be part of the Lovell team and help deliver a five star product across the region.” Conor O’Hanlon, regional commercial manager at Lovell Partnerships in the North East, said: “It’s great to have Ronnie and Chris on board, and be part of the commercial team. It’s been extremely positive to have so many new recruits that are bringing fresh ideas and knowledge to the North East region. “They both have such vast experience in the sector and have already impressed the team. I’m really looking forward to working with them to support their continued journey in their career whilst realising our business ambitions.” The new appointments follow what has proven to be a strong year for the region, which this spring broke ground on its first development Cornish Park, in Spennymoor, County Durham. Once complete, Cornish Park will offer a selection of two, three, and four-bedroom new homes to suit a range of different buyers – 71 of which will be available on the open market, with the remaining 53 offering affordable housing. To find out more about Lovell Partnerships, please visit: https://corporate.lovell.co.uk/. Building, Design & Construction Magazine | The Choice of Industry Professionals
Lendlease has been selected by Gateshead Council’s development partner Ask:PATRIZIA to deliver The Sage International Conference Centre at Gateshead Quays. The announcement follows swiftly after Gateshead Council’s planning committee approved revised plans for the 61,440 sqm riverside scheme. Design amendments included re-location of the 344-room dual branded hotel to an adjacent site and the subsequent creation of an urban park utilising the remaining space which will create a pedestrian link from the Millennium Bridge up to Hawks Road. Enabling works have been taking place over the last two years and Lendlease plan to make a start on site later this year. With a GDV of £150 million, The Sage International Conference Centre will be delivered in the first phase of the scheme and will include 5,720 sqm state of the art exhibition space, 2,520 sqm adaptable meeting space, 17 conference rooms and a banqueting suite. The first phase will also include the hotel and urban park. On completion The Sage International Conference Centre will be operated by ASM Global. Lendlease is an international real estate group that has delivered convention, event and entertainment facilities both in the UK and globally. The company brings global expertise and learnings from similar projects including the SSE Hydro (now the OVO Hydro) in Glasgow, Scotland, and the International Convention Centre in Sydney, Australia. The business is committed to creating lasting legacies and delivering new jobs, skills and sustainability initiatives on every project. David Cadiot, Executive General Manager of UK Regions for Lendlease, said: “Lendlease has a track record of building, designing and project managing some of the world’s greatest sporting and entertainment venues. We’ll bring the know how to create an exceptional venue, one which local people will be hugely proud to have on their doorstep.” The revised plans for the relocated hotel were granted planning permission in March 2023. Russell WBHO has been appointed as contractor on the £48m building, which will be operated by Accor under its Novotel and ibis brands. The delivery of The Sage ICC will be followed by The Sage Arena which will also be operated by ASM Global and which will be completed under a separate construction contract. Building, Design & Construction Magazine | The Choice of Industry Professionals
Plans have been approved to build over 50 affordable homes and a 68-apartment extra care development, two miles from Bridlington Town Centre. The scheme has been brought forward by Esh Construction in a land led deal worth £25 million in partnership with Housing 21 and Yorkshire Housing. Earmarked for land off Pinfold Lane in the north of Bridlington which is allocated for residential development in the East Riding Local Plan, the inter-generational scheme meets an identified need for affordable housing in the area and homes for older persons aged over 55. A three-storey extra care building containing one and two-bedroom apartments and communal facilities, including a restaurant, hair salon and a resident lounge, will be managed by Housing 21. This will allow people to live independently in their own home, while accessing on-site care and support should they need it. For Yorkshire Housing, Esh will build a mix of two and three-bedroom houses, two-bedroom bungalows and one-bedroom ‘walk up’ apartments for affordable tenures, including affordable rent, shared ownership and rent to buy. Modern methods of construction (MMC) will be used throughout the scheme and 26 homes will be built with a timber frame. Laura Devaney, land and partnerships director at Esh Construction, said: “This land led scheme has been long in the making, therefore we are delighted to receive the go ahead from the planners. “With an ageing population it is important that we are building more new extra care housing to satisfy the needs of later life living options, as well as helping to meet the Government’s affordable housing targets. The development in Bridlington is an exciting project and we look forward to getting work underway next year.” Building, Design & Construction Magazine | The Choice of Industry Professionals
Customer satisfaction in the construction industry has reached an all-time high in recent years of 82% compared to the previous 77%. But defining customer service in construction isn’t as straightforward as you would believe and ensuring high service, with quality materials, can be more complicated than in other industries. Essentially, you still need to deliver on the promise you made when quoting for the contract, ensuring each aspect of your work and how you and/or your team and subcontractors provide the service. By definition, customer service within construction is; “the Project Owner’s perception of the degree to which the Project requirements have been fulfilled”. So where do you go from here, and how should you improve your customer service for all round satisfaction throughout any project? Customer Centric While the phrase “the customer is always right” is outdated and often false on many levels, that doesn’t mean you should take charge and walk over any suggestions the customer might have for the work they require. While they may not know a lot about the industry or how to bring things to life, they will still have ideas and suggestions, and instead of ignoring them and brushing them off, listen to what they have to say and what it is they want then talk them through their options for this, how it would work if it’s possible and what this would look like completed, if you have better alternative suggestions you can give them these on top of their wishes so they have all the information to hand to make the right decision. If they can visualise it, they can understand it better and know the implications in the future. Use Quality Materials It goes without saying that cutting corners on materials can lead to a poorer finish, lower satisfaction rates and a higher risk of failure, problems or issues down the line. And while margins are undoubtedly tight in the industry, taking chances with untested or unknown parts or those not finished to the highest spec can be a bad decision all around. Choose HVOF for metal fixtures and fittings for a longer lifespan, higher quality and improved performance for your parts; avoid substandard products or untested parts that can cause problems down the line. You can still remain competitive without cutting corners on material costs. Don’t Over Promise It can be tempting to beat your competitors to the post and win the job, but failing to deliver on your promises, missing deadlines, subpar quality finishes and using untrained workers can be detrimental to the completed work and your reputation. Be realistic about what you can offer and why, and give yourself a reasonable timeframe – “in time, not on time” Your experience should be able to determine this for you and be honest at every step of the process. While you may not have the most exciting offer, a realistic one with a job completed well and on time is preferable for every customer. Be Upfront One of the main complaints in the construction industry is that someone goes back on their word or that communication is poor. If there will be issues, complications or extensions to work, be honest and tell the customer. If it will take weeks because you are extremely busy and not the one week you quoted, tell them not to flake out or rush the work to get it done on time and below standards. Suppose there are issues with the works, delays on parts or supplies, or you need to adjust the quote, tell them right away instead of hiding it or leaving it as a nasty surprise in the final invoice. Be Professional While the customer is rarely right, never mind always right, it doesn’t mean you shouldn’t still be professional and offer them exceptional service. These days people are quick to complain about anything and everything, while compliments aren’t as forthcoming. Be professional and courteous at all times, talk to the customer, make them feel included and answer any questions or concerns with honesty and sincerity. While you might not be a miracle worker, by being honest and open with them and offering a polite and efficient service, they will be more at ease with you and be less likely to find fault if they feel heard and understood throughout the process. Customer service is not as straightforward in construction as it is in other industries, but that doesn’t mean it’s less important, far from it; it just means that you need to know how you can make the best impression the first time and through the job to help customers feel confident they have picked the right person for the job.
Original sash windows are a classic feature in many older homes. However, with age often comes the need for sash window repairs. When sash windows start sticking, slipping, letting in drafts, or showing other signs of wear, you have a decision to make – DIY sash window repairs or call in a sash window repair professional? This article examines the pros and cons of DIY versus professional sash window repair options. Sash windows repairs can encompass many issues from stuck panes to broken pulley systems. Evaluating whether to tackle sash window repairs yourself or hire a specialist requires weighing factors like your skill level, the specifics of the repair needed, and cost comparisons. With some original window repairs being simple and others quite intricate, making an informed decision upfront is key. What can be be tackled by DIYers and what should be left for professional sash window specialists Here is a table comparing sash window repairs that can typically be tackled by DIYers vs. those best left to professionals: DIY-Friendly Sash Window Repairs Professional sash window repair service Lubricating stuck panes Replacing broken sash cords Adjusting jammed sash locks Repairing counterbalance weights Replacing damaged glazing putty Reglazing single-glazed sashes with double glazing Weatherstripping drafts Draught-proofing or secondary glazing installation Reglazing cracked glass Levelling and plumbing window frame Fixing stuck sash lifts Sash replacement or removal Cleaning debris in tracks Replacing window sills Tightening loose hardware Extensive rot repair The DIY Approach Taking a DIY approach to sash window repairs can save money and allow you to work on your own schedule. Many issues like stuck windows, broken cords, and loose panes can be addressed with some basic tools and a YouTube tutorial. Pros of DIY Sash Window Repairs: Cons of DIY Sash Window Repairs: While simple repairs like lubricating stuck windows or replacing broken cords may be good DIY projects, anything more complex may require professional expertise. Calling in the Pros Hiring experienced, skilled craftsmen has some distinct advantages over DIY when it comes to period property windows restoration. You can be confident that the work will be done properly and safely. Pros of Professional Sash Window Repairs Cons of Professional Sash Window Repairs Reputable sash window specialists should provide free consultations and quotes, so you know what to expect cost-wise. This option is best for intricate repairs like sash replacement or weight and pulley system issues. Key Considerations When weighing DIY against hiring a professional, keep the following in mind: Making thoughtful repairs can restore the function and improve the energy efficiency of beautiful sash windows for years to come. Evaluate your specific situation to choose the best option, either DIY or professional. With proper care, your windows can once again be a welcoming feature of your home.
