John Dale

4 Simple Ways to Increase Your Delivery Service Efficiency

Are you looking to make some changes to your delivery business’s daily operations to increase its efficiency? We’ve got your back! Running a courier business isn’t a walk in the park—there’s a fleet to maintain, expenses to control, and a team to manage. Still, increasing business efficiency and making it

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Issue 323 : Dec 2024

John Dale

Red Construction London to deliver prime resi accommodation within £17M redevelopment of Townsend house

Red Construction London to deliver prime resi accommodation within £17M redevelopment of Townsend house

RED Construction London, a regional arm to the main contractor RED Construction Group, has announced its appointment to deliver five high-quality residential units within ITC Properties’ £17m redevelopment of Townsend House in the heart of London’s Victoria district. Located at 5 Greycoat Place in a prominent junction of the City of Westminster, the detailed fit-out project sits within the wider 35,500 sq ft Townsend House development which serves a mix of commercial and residential purposes. Spanning 6,077 sq ft of high-spec residential space, RED Construction London is working with architects Frederick Gibberd and interior design studio, Studio Ashby, to deliver five new apartments, including three multiple bedroom duplexes. All apartments are being fitted out with high-quality features, including bespoke kitchens, coffered timber detailing and natural oak timber herringbone flooring, alongside feature staircases and tailored joinery. Benefitting from the building’s projecting bay windows, the apartments offer breathtaking views across London and are set to be completed in spring 2023. Complementing the surrounding Art Deco-inspired architecture, Townsend House has been fitted with a contemporary sandstone fascia to the façade with dark bronze spandrels, intricate metal work and scalloped details across the exterior. RED Construction London has worked with a close team of industry professionals to develop the mixed-use six-storey building, including basement space and the creation of retail units along the ground floor, and four floors of high-spec workspace, alongside the premium apartments on the top floor. David Owen, Operations Director at RED Construction London, commented: “The capital’s heritage and scale present unique construction challenges for projects nestled in its heart; but our RED Construction London team have extensive experience in delivering a broad range of projects, from considered restoration work to new builds and fit-outs. It has been a great pleasure to deliver not only the grand development of Townsend House, but now the residential units as an additional project too, testament to our team’s professionalism and quality of work.” Peter Walder, an advisor for ITC Properties, also commented: “ITC Properties’ vision for Townsend House has been successfully realised through the work of RED Construction London. The team had facilitated such strong work throughout the build process that there was no question as to who the main contractor would be to deliver the additional residential units. This, and their understanding of our needs, made RED Construction London the perfect partner for this development.” Ben Hills, Partner, Frederick Gibberd, added: “With its beautiful and bespoke finishings, the Townsend House residential project has been a great opportunity to work with an outstanding group of professionals and we are very proud of the work we have achieved within the team.” The news follows RED Construction London’s recent appointment on CIFI and Arbrook Land’s £9m commercial and retail scheme, 19 Dacre Street, situated close to St James’s Park. Specialising in development and refurbishment opportunities in the prime Central London area, Arbrook Land has instructed RED Construction London to restore and extend an existing office building comprehensively. Building, Design & Construction Magazine | The Choice of Industry Professionals

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4 Simple Ways to Increase Your Delivery Service Efficiency

Are you looking to make some changes to your delivery business’s daily operations to increase its efficiency? We’ve got your back! Running a courier business isn’t a walk in the park—there’s a fleet to maintain, expenses to control, and a team to manage. Still, increasing business efficiency and making it into a successful business opportunity is possible if you have a good team and the right tools in place. But how do you increase your delivery efficiency? The secret to increasing delivery efficiency lies in your ability to utilize resources effectively. Even the smallest changes deployed can have a significant impact on your business. That said, here are some tips to help you increase your delivery service efficiency. 1. Set Priorities Any efficient delivery process starts with setting order priorities. This way, you’ll be able to easily identify stops that must be done at the beginning of your route based on an order’s importance or specified calendar date. But to achieve that, you’ll need to invest in route planner software. The best route planner apps let you set advanced parameters like priority stops and time-constraints. For instance, if you’re a courier and one of your clients needs their package delivered ASAP, you can prioritize that stop and your route planner app will optimize the fastest route for that stop. This not only increases delivery efficiency but also ensures customer needs are met, and on time. 2. Go Paperless You want your delivery agents and other staff to stay organized, right? That goal can easily be achieved by going paperless. Having a paperless office or processes will save you time that you’d have spent sorting, printing, and mailing filing papers. But when you go paperless, you’ll significantly improve delivery efficiency since you’ll be able to create, search, and store documents online. These online documents can be accessed anywhere and from any device. Plus, you’ll be able to quickly find any personal or business document you need, instead of spending hours digging through piles of file folders. 3. Focus on Customer Service In a crowded marketplace, making a positive impression can mean the difference between getting repeat customers and clients switching to the competition.  That said, your success in the courier industry depends on how you treat your customers. Do they always complain of late delivery? What about pricing…are your customers concerned about your high prices? Are they satisfied by your mode of delivery and communication? If you answered ‘Yes’ to any of these questions, you’ll need to work on the areas of your business that are lacking.  For instance, if your customers always call to inquire about delivery progress, you could invest in a route monitoring software that provides real-time updates to customers. If communication is the problem, you could open multiple channels of interacting with your clients, ranging from social media to live chats and more. 4. Limit Unauthorized Vehicle Use One of the benefits of investing in fleet tracking software is that you get to track your drivers and manage your fleet better. This not only helps you to track your vehicles in the event they get stolen but also helps to limit unauthorized vehicle use. If not tracked and monitored, your delivery drivers might divert from their scheduled route to attend personal errands in-between jobs. Worst of all, unscrupulous drivers might use your delivery vehicles for unrelated and unauthorized businesses. Such activities might paralyze business operations, cause wear and tear, and affect the overall fleet efficiency. Wrapping Up By incorporating the above strategies, you’ll stand to benefit from increased delivery efficiency and be able to stick to your commitments.

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