Running a family business is something people have been doing for centuries. After all, family firms are a great way to ensure that your name lives on through the years. Yet, in recent years, the number of families passing businesses on from generation to generation has started to decline. If you think you’ve seen fewer companies bearing the words ‘and sons’ or ‘and daughters’ after their name, you are not mistaken.  While there are still a significant number of family businesses operating in the UK, research has shown that the number of family-run firms decreased from 5.2 million in 2019 to 4.8 million in 2020. Yes, the number of family businesses may be dropping. So, how can you build a family construction business that’s successful? Here’s how to launch your family-run construction business successfully: Identify Your Market First up, you need to identify your target market and to establish demand for your business. If your construction firm is going to support your entire family, you need to safeguard its success. Profitability should always be a focus, but when your company is your sole income source, you need to be even more cautious.  Carrying out research and establishing the best market for your business is an excellent place to start. Next, you can decide whether to specialise in a specific field or be a general building business. Set Some Ground Rules Working as a team always has potential to generate problems. But when you are working alongside your relatives, the prospect of a huge row is never far away.  Being aware of the potential trigger points that could cause arguments is essential. This is so important if you are to keep the peace, work productively, and stay professional.  One really effective way to avoid arguments spilling over into work is to set some ground rules. Setting out what is acceptable and what is expected of each family member is a great way to set everyone’s expectations. Protect Your Legacy When you have worked hard to establish your business as a family, you need to ensure it is protected. If you want to continue passing the company down through the generations. You need to start by safeguarding the legal aspects of your company. Meeting with an estate planning lawyer is your first step. The lawyer will be able to advise you on the best and most tax-effective way to protect your business when you pass it on. Final Thoughts There are so many positive reasons to start a family construction business. Establishing a successful family business can be a source of immense pride. Seeing your company flourish and grow, knowing that you created it alongside your family is an amazing feeling. If your family business is to succeed, you need to figure out some ground rules. Making sure everyone aims for the same goals and understands their role in the business is a great starting point. From here, you will have an excellent foundation to build your construction business on. 

Market analysis by estate agent comparison site, GetAgent.co.uk, reveals how much money homebuyers need to spend to live in the same location in which their favourite TV programme is set, from the affordable surroundings of Game of Thrones, to the pricey stomping ground of the late Inspector Morse.  GetAgent.co.uk analysed the current average house price in the local authority areas that serve as the settings or real life filming locations for eight massively popular TV programmes, before analysing how the prices have increased in the past year, and how much they’ve increased since the first episode of each programme aired.  Game of Thrones top for affordability Of the eight locations, the most affordable house prices are found near Castle Ward, County Down, which serves as the real-world location for the fictional setting of Winterfell in HBO’s Game of Thrones. The castle is located in Northern Ireland’s Newry Mourne & Down local authority area where the current average house price is £186,646.  Inspector Morse most expensive At the other end of the spectrum, the most expensive TV location is the city of Oxford where the late Inspector Morse lived and worked in the eponymous cosy police drama. The average house in this historic city currently costs £482,715. Inspector Morse also tops the list when it comes to annual price increases with the average Oxford home now 4.4% more expensive than it was a year ago.  This is followed by Hitchin, Hertfordshire, which serves as the fictional town of Parminster in Dr Foster, where prices have increased by 3.4%; and then it’s the city of Bath and its surrounds which are home to the bright young things of Bridgerton and where prices have increased by 2.8% on the year.  House price growth since each show aired Morse once again tops the list when it comes to house price increases since the first episode of each TV programme aired.  The first episode of Inspector Morse aired in January 1987 when the average house price in Oxford was £51,118. Today, it is 844.3% more expensive.  Port Isaac, Cornwall, serves as the town of Portwenn in Doc Martin, the first episode of which aired in September 2004. At that time, the average local home cost £180,749. Today, it is 70.6% more expensive at £308,267.  Close behind is the local authority area around Highclere Castle, Hampshire, which serves as the setting for Downton Abbey and where today’s average house price of £358,977 is 70.3% higher than it was when the first episode aired in September 2010.  County Down’s prices have increased by 48.3% since the first episode of Game of Thrones aired in April 2011; Hitching, Herefordshire has seen prices increase by 37.8% since Dr Foster first aired in September 2015; and Wye Valley, the seeing for Sex Education, has seen prices increase by 26.8% since the show first aired in January 2019.  The real-life location of Bridgerton has seen price rises of 19.9% since the first episode landed on Netflix in December 2020; and finally, prices around Hatfield House, Hertfordshire, which serves as Marlborough House and Windsor Castle in The Crown, have increased by 13% since the show began in November 2016. Co-founder and CEO of GetAgent.co.uk, Colby Short, commented: “We’ve all thought about upping sticks and moving to our favourite TV towns at some point and with so many top shows filmed right here in the UK, the idea isn’t as crazy as it might seem.  However, It could cost you more than you might expect, with all but Game of Thrones coming in with a considerably higher average house price than the national average.  That said, it’s interesting to see that these famous filming locations have all largely held their own in the last year when it comes to house price growth, despite the wider economic landscape. What’s more, they’ve also seen a considerable level of house price appreciation since their respective on screen portrayals first aired.” Data table… Data tables and sources can be viewed online, here. Building, Design & Construction Magazine | The Choice of Industry Professionals 

In the world of defence engineering, where cutting-edge technology and precision are paramount, renowned defence contractors play a pivotal role in shaping the landscape of military capabilities. The military industry is continually looking for new ways to improve its infrastructure, hardware, and overall capabilities. Defence contractors contribute significantly to the creation and delivery of cutting-edge defence systems in order to accomplish this. We shall examine the developments and difficulties in military engineering contracting in this blog, illuminating the vital role it plays in defending countries and preserving international security. The Importance of Defence Engineering Contracting Defence engineering contracting combines the skills of government organizations, military personnel, and contractors from the commercial sector. These collaborations are essential because they help different stakeholders transmit information, technology, and resources. Defence contractors frequently lead the way in research and development and are essential in making abstract concepts a reality. Advancements in Defence Engineering Contracting 1. Technological Integration Modern technology’s seamless integration into military systems is one of the main developments in defence engineering contracts. Advanced technologies like artificial intelligence, robots, and cyber capabilities have proliferated quickly in recent years. Defence contractors embraced new technologies quickly and incorporated them into their designs, giving armed forces better situational awareness, increased productivity, and improved decision-making. For instance, the deployment of AI-driven autonomous systems has revolutionized several facets of defence operations. Unmanned ground vehicles (UGVs) and unmanned aerial vehicles (UAVs) have grown into indispensable tools for operations including reconnaissance, surveillance, and information gathering. These devices extend mission endurance, decrease dangers to human operators, and enable operation in hazardous or inhospitable locations. 2. Additive Manufacturing Additive manufacturing, or 3D printing, has been another game-changer in defence engineering contracting. The technology allows for rapid prototyping, cost-effective production, and on-demand manufacturing of complex components. Defence contractors have embraced additive manufacturing for creating custom parts and components, optimizing supply chains, and reducing lead times. Furthermore, the ability to print spare parts in the field has drastically improved logistical support for deployed forces. This technology ensures that military equipment remains operational for more extended periods, even in remote or challenging environments. It also reduces the reliance on traditional supply chains, making the military more agile and self-sufficient. 3. Cybersecurity Solutions With the increasing reliance on interconnected and network-centric systems, cybersecurity has become a critical aspect of modern defence engineering. Contractors now invest significantly in developing robust cybersecurity solutions to protect military infrastructure and sensitive information from cyber threats. Defence contractors work closely with cybersecurity experts to develop secure communication networks, encryption algorithms, and intrusion detection systems. The goal is to build a resilient and impenetrable digital fortress to safeguard critical defence assets from cyberattacks. 4. Energy Efficiency and Sustainability Advancements in defence engineering also encompass a focus on energy efficiency and sustainability. Military operations are energy-intensive, and traditional sources of energy can be cumbersome during deployments. Defence contractors are now actively developing and implementing greener solutions to reduce the environmental impact of military activities. Military bases and stations are using renewable energy sources, such solar and wind power, to run more effectively and responsibly. In order to reduce fuel consumption and increase operational range, military equipment and vehicles are also being equipped with energy-efficient technologies. Challenges in Defence Engineering Contracting While advancements in defence engineering contracting have brought about significant improvements, the industry also faces several challenges that must be addressed: 1. Budgetary Constraints Defence projects are often expensive endeavors, and budgetary constraints can pose significant challenges. Governments and military agencies must strike a delicate balance between investing in cutting-edge technologies and staying within allocated budgets. This challenge requires contractors to be innovative and cost-conscious in their approach to project execution. 2. Regulatory Compliance Defence engineering is subject to strict regulations, both in terms of technology transfer and compliance with national and international laws. Export controls and restrictions on sensitive technologies can impact the flow of information and materials across borders, making collaboration and international partnerships more complex. 3. Intellectual Property Protection Intellectual property (IP) protection is a critical concern for defence contractors. The research and development efforts put into creating advanced technologies and systems need to be safeguarded from theft or unauthorized use. Balancing the need for collaboration with the protection of valuable IP requires meticulous planning and well-defined contractual agreements. 4. Evolving Threat Landscape As technology advances, so do the threats faced by military forces. Defence contractors must continually adapt to the evolving threat landscape and develop solutions that can counter emerging challenges. This requires staying ahead of adversaries and investing in research and development to maintain a competitive edge. Final Thoughts Defence engineering contracting is a dynamic and complex field that continually evolves to meet the challenges of modern warfare. Advancements in technology have significantly impacted defence systems, making them more efficient, intelligent, and sustainable. Renowned defence contractors play a crucial role in these advancements, leveraging their expertise to enhance national security.

Building your own home or second property can be a thrilling and rewarding experience. It allows you to bring your dream house to life, tailored to your preferences and lifestyle. However, the journey can be complex and challenging for new self-builders. To help you embark on this adventure confidently, Dale Joinery, a timber window and door specialist, has compiled a list of the top ten mistakes you can easily avoid with your next build. Inadequate Planning and Budgeting. Failing to plan is planning to fail. Before breaking ground: Here are a few other main things to be mindful of. Water & Electricity Services: It’s important to determine the availability and cost of connecting essential services like water, electricity, broadband and sewage. If the plot of land you want to purchase doesn’t connect these services, you must acquire connection quotes. Planning Permission: Only purchase a plot of land with planning permission in place. We recommend contacting the local planning department to determine if the plot you’re seeking to purchase already has planning permission. Technical Surveys: Technical surveys, such as soil surveys, are paramount before building your property. You need to know the quality and type of ground you’re dealing with to determine the foundations you need for the property. Different types of foundations vary in cost, so we recommend getting a good picture early in the planning stages. Ignoring Local Building Regulations. Each region has its own set of building regulations, permits, and zoning restrictions. Neglecting to comply with these can lead to expensive fines, delays, or even demolition of your project. Engage with local authorities to understand and adhere to your construction’s specific rules. Skimping on Professional Services. While cutting costs by handling everything yourself may be tempting, relying on experts is crucial for a successful build. Engaging qualified professionals such as architects, engineers, and contractors ensures the project is carried out safely, efficiently, and up to code. In the planning stage, changing a drawing is far less costly than changing something that is already built! Overlooking Energy Efficiency. In today’s eco-conscious world, overlooking energy-efficient practices is not just a missed opportunity but could see you fail to reach your targeted SAP calculations for building control alongside the future gains to be had with the cost of running your future home. Invest in energy-efficient insulation, windows, lighting, and appliances to reduce long-term operational costs and leave a smaller environmental footprint. Poor Site Selection. The location of your build significantly impacts your lifestyle and property value. Consider factors like proximity to amenities, accessibility, sunlight exposure, and drainage when choosing your building site. Rushing the Design Phase. The design phase is where you shape the entire project. Avoid rushing it. Review your ideas, consult experts, and ensure the design meets your needs and preferences. Modifications become increasingly expensive once construction starts, so get it right beforehand. Not Future-Proofing Your Home. Think beyond your current needs and plan for the future. Your family may grow, and your lifestyle needs might change over time. Incorporate flexibility into the design to accommodate potential modifications or expansions down the line. Things like locations of light switches, door swings, furniture and frequently used areas need to be considered. Ignoring Quality of Materials Using low-quality materials to save costs may lead to costly repairs and maintenance in the future. Invest in durable, long-lasting materials, and strike a balance between quality and affordability. If you buy cheap, you buy it twice. Underestimating Construction Time Construction delays are common, and underestimating the time required can lead to disappointment and additional expenses. Be realistic with your timeline and set aside a buffer for unforeseen events. Refurbishments will always take far longer than originally anticipated due to unforeseen issues that wouldn’t have been possible to consider at the design phase. An experienced team of professionals will be crucial in overcoming site issues and moving the project forwards. Neglecting Proper Communication Open and clear communication is vital throughout the build. Maintain regular contact with all involved parties, including contractors, suppliers, and professionals, to stay updated on progress and address any concerns promptly. Key Takeaways In conclusion, building your own home or second property can be a transformative experience if approached with foresight and care. Avoiding these common mistakes will not only save you time and money but also ensure a smoother and more enjoyable journey toward your dream home. We can’t emphasise enough that once a plan has been made and finalised, it’s important to stick to it. Delays and overspends are usually a result of changes to the design or material schedule once the build has commenced. Take your time when it comes to planning and making decisions. By planning meticulously, seeking expert advice, and committing to quality, you can make your self-building project a resounding success. Furthermore, if you look to sell your new build home in the future, be sure to follow this guide on getting the best value for your home. Happy building!

In a world marked by the relentless march of technology, even the most cherished traditions are not immune to the winds of change. Bingo, a beloved pastime that has brought generations together, is no exception. As the digital age sweeps through every facet of our lives, the venerable bingo hall finds itself at a crossroads, faced with the challenge of embracing innovation while preserving the essence of community and excitement. In this exploration, we uncover the art of modernising bingo halls in a digital world, a delicate dance between tradition and transformation. Redefining the Bingo Experience The heart of bingo lies in the thrill of anticipation, the camaraderie of shared excitement, and the satisfaction of marking off those numbers. Modernising the bingo hall involves enhancing these core elements, not replacing them. Enter digital devices and applications tailored for bingo enthusiasts. By integrating touchscreen tablets or smartphones, players can effortlessly track their numbers and engage in interactive games. This marriage of tradition and technology ensures that the gameplay remains familiar while infusing it with a touch of modern convenience. Online Connectivity and Virtual Halls The internet has opened new avenues for social interaction and entertainment, and bingo is no exception. The concept of virtual bingo halls has gained momentum, offering players the chance to partake in games from the comfort of their homes. This shift expands the player base beyond geographical boundaries, allowing friends and families scattered across the globe to gather online and share a game. All leading online bingo platforms integrate chat features, bringing the social aspect of the game to life in a digital environment. Revamped Rewards and Gamification In the digital world, gamification reigns supreme. Modern bingo halls are leveraging this trend by introducing innovative reward systems and gamified elements. Loyalty programs, interactive leaderboards, and virtual collectables are just a few examples of how bingo is adapting to the preferences of a digitally native audience. These elements not only heighten engagement but also infuse an element of competitiveness, driving players to return for the thrill of victory. Streaming and Live Experiences Streaming technology has revolutionised how we consume content, and bingo halls are embracing this trend to provide live experiences. Imagine tuning in to watch a live bingo session, with charismatic hosts calling out numbers, interacting with viewers, and even hosting mini-games between rounds. Streaming platforms not only amplify the entertainment value but also bridge the gap between physical and digital bingo halls, creating a unique fusion of the two. Data-Driven Personalisation Personalisation is the hallmark of the digital age, and bingo halls are leveraging data to tailor experiences. By analysing player preferences and behaviour, modern halls can curate game schedules, themes, and promotions that resonate with their audience. This level of customisation not only enhances player satisfaction but also establishes a deeper connection between players and the venue. Embracing Change, Preserving Tradition Modernising bingo halls in a digital world is a careful balance between honouring tradition and embracing change. As bingo aficionados seek convenience, connection, and novel experiences, bingo halls that successfully navigate this transformation are poised to thrive. By intertwining the time-honoured excitement of the game with the allure of technology, these modernised halls ensure that bingo remains a vibrant, relevant, and cherished part of our cultural fabric.

Because now businesses have more competition than ever before, they need to be careful and seek new ways to make their processes more profitable. And because of this aspect, supply chain management has become vital for companies, as this helps the general public access all kinds of goods, from clothes to material construction or food. The complexity in supply chain networks has led to the need of creating new solutions to handle the demands, and this is why supply chain control towers have appeared. A control tower is vital for a business, as it represents a centralized platform that offers end-to-end visibility of the supply chain so that companies can make the right decisions and correct any mistake that can be present. The best advantage control towers have brought is that they transform all company processes into streamlined and efficient operations.  Here is everything you need to know about supply chain control towers and their importance to businesses.  What is a supply chain control tower?  A supply chain control tower is a central hub that gathers all the available data about a company from everywhere, be it from suppliers, partners or customers. This means businesses will have a single platform to see all the activities from the supply chain area, which is greatly beneficial, as in this way, they will not miss information or changes that can appear. A control tower logistics will also allow companies to stay connected with the partners within the supply chain and have the smoothest services. As it centralizes data from several sources and systems, control towers enable real-time tracking and give important insights to increase supply chain performance. They usually incorporate advanced technologies, like machine learning, artificial technologies and predictive analytics, to optimize operations. With the help of this innovative solution, companies have better visibility in managing their logistics, can respond faster to the changes that can appear or have better communication and coordination between the departments of a business.  Why do businesses need a supply chain control tower?  From the first time they appeared, control towers represented a game-changer for all businesses. And the greatest benefit this brought is that it improved a company’s operational efficiency. With the data collected, businesses are able to identify the inefficiencies they have in their processes and make more informed decisions. Also, control towers help organizations minimize their costs by reducing wastage and optimizing inventory. This will only bring benefits because it leads to higher profits and improved cash flow management. Also, with it, departments can communicate better, be a team with a common purpose, and ensure that everyone works together to accomplish the goals of a business. Not to mention that this technology gives better internal and external transparency so that customers, employees or suppliers will all be up to date with the action and operations of a company. This will only bring advantages because if customers see how a business operates, they will be more tempted to try products and services.  Although control towers are beneficial in all logistics, there are also some areas where they are indispensable. For example, they are very needed in chemicals transport, as this field is a complex area responsible for adopting special requirements and conditions so that a company can transport some chemicals, and in which drivers also need special certifications.  What are the implementations of the supply chain control tower?  There are many implementations that a supply chain control tower (SCCT) brings, but the most important of them are represented by: Implementing the supply chain control tower needs careful planning, opting for the right technologies, data integration, training and continuous improvement to increase all the operations.  Final words The integration of the supply chain control towers has really revolutionized the way in which a company makes its operations. These systems have brought plenty of advantages to the supply chain, as with their help, companies are more informed and can make better decisions. If businesses embrace these technologies, they will create a competitive benefit over the competition, which is vital in an ever-changing marketplace. With the help of SCCT,  businesses can achieve their goals with better accuracy and at a greater speed, which is essential for a company to thrive. 

In today’s digital age, social media platforms have become an essential part of every industry’s marketing playbook – and the construction sector is no exception. However, your social media approach determines whether or not you stand out in this cluttered marketplace.  Whether you’re a seasoned business owner or diving into the realm of construction startups, stay tuned as we journey through practical steps to ramp up your social media strategy and transform your online presence into a beacon for potential clients. Identify Your Target Audience The initial and paramount step in crafting a social media strategy for your construction company is defining your target audience.  Start by identifying who you want to reach, whether it is residential homeowners, commercial business owners, or perhaps real estate developers. Also, identify platforms they frequent and know the language that resonates with them. Understanding their preferences, online habits, pain points, and needs can significantly guide your content creation process.  Polish Your Social Media Profiles Once you’ve established your target audience, it’s time to work on your social media profiles.  Your profiles serve as the first point of contact for potential clients navigating from your social media posts to your business page. It’s essential that they find a good representation of the services you offer.  Firstly, ensure uniformity in branding across all platforms, with similar logos, color schemes, and taglines. Include contact information and website links in the bio section. Next, leverage the ‘about’ sections effectively to articulate what sets your company apart from others in a brief yet engaging way. That way, you will create a professional image and construct trust with potential clientele.  Craft Engaging Content and Employ Linkage Content is the cornerstone of your social media strategy. In order to make a memorable impact, it’s crucial to create and consistently share comprehensive, appealing posts that spark user interest.  Utilize a mix of text-based posts, captivating images of your projects, insightful articles about construction, and behind-the-scenes footage from job sites. You may also use online tools to generate AI GIFs instantly, which you can share alongside your posts.  Furthermore, don’t hesitate to link back to other relevant content you have online. For instance, suppose there’s a blog article on your website about home renovation tips. You could present snippets from this article on social media and then include a link leading viewers back to the full-length blog post on your site for more information.  This method not only aids in driving traffic to other online resources but also helps position you as an authoritative industry figure while cultivating deeper client engagement.  Leverage Construction Hashtags and Keywords Incorporating hashtags and keywords specific to your industry is another key tactic for broadening your social media reach. Construction-related hashtags can be particularly effective on platforms like Instagram and X, formerly Twitter. They can help increase the likelihood of your posts being discovered by individuals who are interested in or searching for construction content. Similar to hashtags, construction-focused keywords should be included within your content wherever possible. Use terms that reflect the kind of services you provide or the type of projects you undertake. This practice helps to improve search engine visibility, allowing clients who are actively seeking out specific types of construction work online to easily find and connect with your business. This, in turn, attracts new followers who have a keen interest in what you offer.  Run Promotions for Followers Discounted services, referral bonuses, or gifting branded merchandise are perfect examples of promotions you can offer to stimulate engagement and grow your followers. You could also hold contests where the winning prize could be a free consultation or discount on a future project. This strategy not only rewards loyal customers but further encourages them to share their positive experiences with your company. This word-of-mouth marketing most often leads to an increase in visibility and potential new clients.  It’s vital, though, to ensure that these promotions align with your business model, are feasible within your current budget, and are appealing enough to your target audience.  Implement Targeted Advertising Campaigns While organic reach is essential, targeted advertising campaigns on social media platforms can significantly elevate your online presence.  Such campaigns allow you to reach a broader audience or hone in on specific groups based on demographics, interests, or browsing behavior. This means your ads are more likely to appear before individuals who are most likely to be interested in your services. Platforms like Facebook and LinkedIn offer sophisticated targeting options that enable you to create ads specifically tailored for certain segments of your audience. Additionally, the data collected from these campaigns can provide critical insights to further refine future marketing efforts. The goal is to ensure you create striking and informative ad content that clearly nails down what sets you apart as a construction company. Foster Engagement With Your Audience Social media is not just about broadcasting; it’s about conversing.  So, strive to respond promptly to comments, questions, or any direct messages on your posts, as it gives an impression of attentiveness and can help build trust with potential clients. Additionally, consider asking for followers’ opinions on aspects related to your industry or reactively commenting on posts relevant to you.  Regular engagement such as this portrays a more personal side of your company and may result in higher follower loyalty. It can also provide valuable feedback and insight into your target audience’s behaviors, preferences, and needs, allowing you to refine your approach accordingly.  Measure Success through Analytics It’s essential to gauge the effectiveness of your social media efforts.  The good news is that most social media platforms provide insightful data about reach, engagement rates, follower demographics, and more. You can also invest in other tools to help you study other metrics, such as likes, shares, comments, and re-posts, as they offer direct feedback on how engaging your posts are. Track website traffic driven from social links, too; this can indicate whether followers are taking that next step toward becoming customers.  Using this data, you can understand

Customer satisfaction in the construction industry has reached an all-time high in recent years of 82% compared to the previous 77%. But defining customer service in construction isn’t as straightforward as you would believe and ensuring high service, with quality materials, can be more complicated than in other industries. Essentially, you still need to deliver on the promise you made when quoting for the contract, ensuring each aspect of your work and how you and/or your team and subcontractors provide the service. By definition, customer service within construction is;  “the Project Owner’s perception of the degree to which the Project requirements have been fulfilled”. So where do you go from here, and how should you improve your customer service for all round satisfaction throughout any project? Customer Centric While the phrase “the customer is always right” is outdated and often false on many levels, that doesn’t mean you should take charge and walk over any suggestions the customer might have for the work they require. While they may not know a lot about the industry or how to bring things to life, they will still have ideas and suggestions, and instead of ignoring them and brushing them off, listen to what they have to say and what it is they want then talk them through their options for this, how it would work if it’s possible and what this would look like completed, if you have better alternative suggestions you can give them these on top of their wishes so they have all the information to hand to make the right decision. If they can visualise it, they can understand it better and know the implications in the future. Use Quality Materials It goes without saying that cutting corners on materials can lead to a poorer finish, lower satisfaction rates and a higher risk of failure, problems or issues down the line. And while margins are undoubtedly tight in the industry, taking chances with untested or unknown parts or those not finished to the highest spec can be a bad decision all around. Choose HVOF for metal fixtures and fittings for a longer lifespan, higher quality and improved performance for your parts; avoid substandard products or untested parts that can cause problems down the line. You can still remain competitive without cutting corners on material costs. Don’t Over Promise It can be tempting to beat your competitors to the post and win the job, but failing to deliver on your promises, missing deadlines, subpar quality finishes and using untrained workers can be detrimental to the completed work and your reputation. Be realistic about what you can offer and why, and give yourself a reasonable timeframe – “in time, not on time” Your experience should be able to determine this for you and be honest at every step of the process. While you may not have the most exciting offer, a realistic one with a job completed well and on time is preferable for every customer. Be Upfront One of the main complaints in the construction industry is that someone goes back on their word or that communication is poor. If there will be issues, complications or extensions to work, be honest and tell the customer. If it will take weeks because you are extremely busy and not the one week you quoted, tell them not to flake out or rush the work to get it done on time and below standards. Suppose there are issues with the works, delays on parts or supplies, or you need to adjust the quote, tell them right away instead of hiding it or leaving it as a nasty surprise in the final invoice. Be Professional While the customer is rarely right, never mind always right, it doesn’t mean you shouldn’t still be professional and offer them exceptional service. These days people are quick to complain about anything and everything, while compliments aren’t as forthcoming. Be professional and courteous at all times, talk to the customer, make them feel included and answer any questions or concerns with honesty and sincerity. While you might not be a miracle worker, by being honest and open with them and offering a polite and efficient service, they will be more at ease with you and be less likely to find fault if they feel heard and understood throughout the process. Customer service is not as straightforward in construction as it is in other industries, but that doesn’t mean it’s less important, far from it; it just means that you need to know how you can make the best impression the first time and through the job to help customers feel confident they have picked the right person for the job.