Moving your belongings to a new residence may be challenging. There are several things you should plan for and think about before hiring a UK man and van to make the transition go smoothly. How to Prepare for Professional Movers Make a Checklist for Taking Inventory of Your Stuff Make a complete list of all your household goods before the professional local movers arrive. This inventory list will give you a feel for everything you own. You may go through the items being packed and loaded in the truck without missing a beat once the movers arrive. You can even determine which goods are misplaced or damaged throughout the shipment process when you have an inventory. Label the Boxes Labelling your boxes is one of the most frequently recommended packing and moving strategies. This is critical, especially when you have delicate items that need to be protected. Labelling boxes before loading them up in the vehicle will guarantee that your movers and packers handle them carefully. Furthermore, labelled boxes can assist you in unpacking since they make it easier to locate what you are looking for. What Professional Movers and Packers Will Not Move Moving your things from one home to the next won’t be as simple as it appears. There are particular things that a removal company is not permitted to carry. Though there is plenty of personal property that you can transfer, it’s crucial to understand exactly what you’ll be taken when preparing for your move. You should observe the following rules: If you don’t want to waste time, you must know everything your movers and packers will refuse to handle. The following are some of the items that they won’t carry: – Cleaning Supplies – Propane Tanks – Motor Oils – Perishable Food – Pets – Plants – Valued items Make sure you have loaded your truck with one-time use items before moving day or get rid of them, and pack and transport them separately to avoid delays. Buy Packing Supplies Once you hire a full-service moving company, your belongings will be packed and loaded by them. However, if you want to pack your own stuff, you must first acquire the packing materials and get everything ready ahead of time. Packing materials such as moving boxes, bubble wrap sheets, and packing papers are available from several moving companies. You can get these items at your local retail stores if you want to calculate your moving expenses. Get Rid Of Everything You Don’t Need Moving to a new home does not necessitate the transportation of all of one’s possessions. The heavier your load, the more expensive your shipment will be. Getting an extra moving truck might push you over budget. As a result, we propose that you go through your belongings and get rid of anything that you won’t need. You might be able to transport the same amount of stuff with fewer boxes if you use packing supplies like these. Plan For Your Children And Pets Children and pets may be difficult to manage during a relocation. They’re all over the place, making it tough for the movers to do their tasks. As a result, you should ensure that your children and pets are out of the way on moving day. Their presence may cause accidents and harm. So, while you direct your professional packers and movers, ask a member of your family to look after them.

Whether you are just starting a business or have been running a company for several years, questions can often pop up regarding your business and how you should run it.  Here is a list of popular questions and their answers to help you and your business press forward.  What are the Best Departments to Outsource? Every business comes with its limitations when it comes to resources. It doesn’t matter if your company is large or small. You can probably benefit from the ease and effectiveness that outsourcing can bring. So, what are the best departments for your business to outsource?  Credit Needs If your business needs to pull hundreds of credit reports each day, you may need to consider outsourcing credit check api technology. Hiring professionals to take care of your credit needs will free up your team’s resources and allow them to focus more on the details of the business. Not to mention they will have the infrastructure to perform these credit checks in the best way, giving you quality and efficiency. Customer Service Customer service is perhaps one of the most important elements of any business. People want to support companies that take care of them, and they actively don’t want to support companies that don’t. So, leave this one up to the professionals. Hire services that provide trained personnel to answer your phones, emails, and set up automatic responses for you.  Good Use of Modern Technology  The main benefit to outsourcing, in general, is that you gain access to the best technology for whatever department you are outsourcing. Your company may not have the finances, resources, or desire to build or buy the technology that is necessary to do something correctly. When this is the case, simply outsource that department so you can spend your time and money on more important matters.  Is My Business on the Right Track? Everyone wants to make sure that their business is on the right track, but this can often be a difficult question to answer. It ultimately depends on what you want your business to do. Aside from being successful, what do you hope your business will give to this world or your community? Here are a few things that can help you establish an answer to this question.  Vision It all starts with a vision. A vision is something that business owners often develop in the beginning stages of their business planning. Essentially, it is your dream for what you want your business to be or do. Once you have a clear vision, you can move on to building a strategy.  Strategy Do you have a solid strategy that focuses on your vision? In this phase, you should consult with seasoned business owners and consultants to develop a strategy that lays out a clear path for your business that consists of short-term and long-term goals.  Long and Short Term Goals  Your long-term goals should be lofty and relatively difficult to attain, keeping you and your staff inspired to press on. The key to accomplishing your long-term goals is setting well-crafted short-term goals that pave the way for you. Accomplishing these short-term goals is a great way to tell that your business is on the right track.  Is My Business With the Times? This world is ever-changing. Especially when it comes to business, the needs for certain products and services are always changing. This is why it is so important to stay on top of the times. For example, cryptocurrency quickly grabbed everyone’s attention. If you are a company that is already able to process crypto payments, then you are with the times. Being among the first to hop on board when things change is a great way to ensure that you are with the times.  Did I Hire the Right People? Hiring the right people is critical to owning a successful business, and you are right to be asking the question. A great way to tell if you hired the right people is by assessing their passion and initiative. If you have people who are just as passionate as you, then you are on the right track.  How to I Set My Startup Up for Success?  Startups can be difficult to manage. For most people, there is a large learning curve and a lot of legal hoops to jump through. Using a professional startup legal service is a great way to get people on board who can ensure that your startup is set up for success.  Are My Finances Organized Correctly? This is a great question for anyone in the startup phase of their business. If you don’t have the resources to hire a team of professionals, how could you ensure that your finances are well taken care of? The simple answer is QuickBooks. This is a tool to help you auto-track your expenses and income, accept certain forms of payment, and have the security of knowing your business’ finances are organized well.  How Should I Market My Business? Marketing is so important. Ultimately the best thing you can do is hire a marketing professional and team to completely run that side of your business. But what if you don’t have the resources for that quite yet? If this sounds like you, then social media is a great tool to focus on.  Social Media  Being present on all platforms of social media is a great way to ensure that your business is getting in front of people. Be sure that you create an overall theme and stick to it. Having a consistent theme and a consistent posting schedule will help establish your company as professional and organized in the eyes of the public.  The Takeaway As a business owner, you are always going to have questions regarding ways to improve your business, or at the very least make sure that it is on the right track. This is a natural part of running a company.  The questions above are big ones that people often have. Even if you

The larger the project, the more difficult delivering it on time will become. So many things can happen that will slow down the site, throughout the building phase. Thankfully, there are tools and other ways to keep track of what is going on, so your project will not be delayed. Here are a few of them that will help you out on your next construction site. Time lapse Cameras If you are looking for a tool to keep track of all that is going on, on your construction site, then what you need to do is to use a jobsite camera for your time lapse. Maybe you have never thought about this before, or you did not know that such a professional camera existed today, but either way, the time lapse camera is the only solution that will enable you to know exactly what is going on, on a daily basis, and if the work rhythm is as it should be.Most importantly, if the work is not getting done on time, you will be able to easily figure out the source of the problem, giving you the possibility to act on it immediately and stop the waste of time. It is also the best tool to help you get better in the future, as you can watch the whole time lapse, at the end. This way, you will understand the weaknesses and strengths you have had on this site, so that you can adapt next time, by solving issues and keeping the best methods that have worked well this time around. Make Sure that Information flows on Site, all the Way to Management Trust is not a word that should be used on a construction site. You need results. And to get them, you should ask for everyone on site to report to base, through the head of each department, daily. Anything that you postpone tomorrow, could cost you one or more days of delays, in the end. Managers are there to read the info that they receive from the people on the ground and determine if all is going as planned.If it is not the case, it is also their job to react and change whatever needs to be, so that the work can get back on track. Sharing knowledge and receiving input from the people on site regularly, is also a way to get everyone involved and to benefit from any great idea one might have to accelerate the proceedings or to make the site safer for employees, as well. Acquire Digital Tools to maximize Your Efforts We live in modern times, where almost everything that we do can be helped through the use of digital tools. If we don’t keep up or use them to the maximum of their capacity, then we lose on efficiency, which we will probably end-up paying in time-loss on the site, which will translate into fees related to a late delivery. Digital tools offer a comprehensive platform for information to be translated into better management techniques and decisions. It should be used in every aspect of decision-making, when it comes to a construction site.

It’s often said that you either adapt to the changes taking place or are eliminated. With the new dawn of technology, the phrase has been inevitable, especially in the business world regarding marketing. Marketing is the backbone of any business that aspires to do well, which is essential to invest in high-quality marketing to ensure the perpetual prosperity of any business. Many proprietors have opted to use marketing agencies as it’s a new promising trend. How do Marketing Agencies Work? Marketing agencies analyze the market and help their clients strategize marketing methods and implement them. To be more precise on what the marketing agencies do, below is a breakdown of their roles. Pinpoint promising marketing strategies- when the marketing agency helps the client identify a sound system, it is easy to achieve the target of pulling many fans towards your business page, resulting in increased sales and expansion. Manage marketing campaigns- After coming up with the strategies, the ball needs to be set rolling by executing the plan so that the client can analyze the results and weigh the business performance later on. Analyze marketing results- If the business performance is constant, the marketing agency develops new strategies to ensure that sound business performance is progressive. It’s vital to note that choosing the right marketing agency should be done gradually and carefully since the company’s success depends on them. One ought to select an agency that deals in your company’s specifications among the many agencies in the pool of marketing. Most effective agencies invest more time in content creation as it’s ”king” in marketing. Enticing content is the basis of any successful digital marketer. Content creation works hand in hand with Search Engine Optimization (SEO) which ensures that content is visible to a specific target audience. The goal of SEO is to make the right piece of content visible to the right person. It’s essential to note that SEO is not effective without content because it’s only with content that the search queries can be answered. Most marketing agencies make their work effective by maximizing the use of SEO with correct content for appealing results. If your website is not already optimized for search engines, work with a digital agency that specializes in SEO campaign management to get started.  Steps Followed By Marketing Agencies During Content Creation • Setting goals When heading somewhere, it’s essential first to know where you are heading to. Similarly, the agencies note down their client’s set goals, then set theirs and strategize on how to attain them through content creation. The agent should know whether they aim to gain loyal customers, increase sales, or lead generation to discern the content to create. • Learn about the target market To create appealing content, marketing agencies know the kind of audience being addressed, and it’s therefore easy for them to cater for their needs which gives the audience satisfaction. The website is considered reliable and convenient. • Choosing the format This is important since it is easier for the agencies to plan on their budget. The format depends on the expertise of the agents. With less content, they start with simple structures and then build up as time progresses. • Creating a strategy After the goals are set, the target market is identified, and the format is chosen, the marketing agency gets organized by creating a strategy for writing the content. This includes choosing topics to cover, assigning tasks to writers and the media team. • Weighing Performance To keep track of their performance, marketing agencies can analyze their performance data like online platforms, which they make compelling by ensuring their data runs throughout. This is a way to help them monitor their activities. Benefits of Using Marketing Agencies 1. It’s Relatively Cheap – Hiring a marketing agency is affordable because there is only more to gain than lose after hiring them. This is because the business maximizes on its sales, and the profit being plowed back increases. 2. Agencies are well known for their expertise in emerging trends in the market- For best results, one has to hire the best. Agencies are well vast with the latest trends in the marketing world in technology and data analysis. Performance-driven agencies use the knowledge to deliver the right content to the right audience and in the appropriate season. 3. Have experience and valuable talent- Experience is only mastered after a long period of practice. With experience, there is an assurance of good performance delivery since there is the ability to handle many tasks. After a long period of training, there is the betterment of skills, and there is talent. 4. Ability to scale demand- Agencies can scale the targeted audience demand depending on the change of seasons and preferences. It is hard to get an individual familiar with this field which is why agencies are a recommendation. 5. A broad set of skills- Skills of the company’s staff are complemented, and the more the skills, the more the productivity. It makes work easier since every team specializes in their best qualification as the agency deals in marketing. 6. New ideas and fresh perspectives- Bringing a marketing agency to the company is a plus since they complement the already used views by coming up with new ones, which might be the answers to the company’s shortcomings. 7. Marketing campaign strategies are streamlined- Having a marketing agency ensures that marketing is done effectively, new plans are made to make the campaigns effective and productive. 8. Agencies quantify results – It’s essential to keep a clear track of a company’s performance so that it’s easy to improve on the weaknesses and improve the strengths. Marketing agencies use project management tools to analyze performance data, and through this, they are able to come up with new plans for improving results. Wrap-up To stand a chance of beating your competitors, one is advised to go an extra mile in what they do. There is a lot of competition in the business world where

Real estate investment has become the top long-term investment option for many investors. Investors who intend to buy and rehabilitate distressed properties often utilize hard money loans as they are short-term and interest only. The funds can become available to investors as quickly as 15 days, helping investors compete with cash buyers to purchase their desired properties. What Is A Hard Money Loan? A hard money loan refers to asset-based financing where a borrower uses the physical property as collateral in exchange for funds. It is asset-based since the borrower uses the real estate property they invest in as security for the loan. The loans are sometimes referred to as private money loans as the funding is from private lenders instead of financial institutions. The lenders determine the loan amount to be given by ascertaining the property’s value. Traditionally, financial institutions lend money based on the borrower’s financial history and credit score. It is easier and quicker to find hard money loans than traditional loans. A borrower is still required to go through the underwriting process and ensure compliance with the requirements. Of course, when taking out any loan, it’s important that you use professional, recognised lenders and that you understand the ins and outs of the agreement. This guide should help you to better understand the entire process. Reasons Why an Investor May Need a Hard Money Loan? Some of the situations that may cause an investor to seek a hard money loan instead of a traditional financing option include: Pros of Hard Money Loans Hard money loans can be highly beneficial for borrowers regardless of their credit history. Some advantages of hard money loans include: Cons of Hard Money Loans Hard money loans are a faster option for real estate financing. It is important that you fully understand the lender’s terms and charges to reduce the risks involved.

HOA (Homeowners association) communities are on the rise across the nation. Around 58% of homeowners live in HOA communities and across the country, around 8,000 new HOAs are formed each year. The prominence of HOAs and the diverse characteristics of each community pose an HOA management challenge to homeowners. Many HOAs turn to third-party companies to handle the heavy lifting of the HOA’s daily duties to the tune of tens of thousands of dollars each year.  In 2021, an estimated 35% of HOAs were self-managed. However, tools like HOA accounting software are making these duties more approachable for volunteers—regardless of their background or experience.  NO matter how you go about it, there are four things your HOA board needs to run smoothly, satisfy homeowners, and stay profitable.  Pillar 1: Streamline Dues Collection Homeowner dues are the lifeblood of your HOA, and collecting them is the most urgent function of HOA management. Dues provide the funding needed to maintain amenities, make repairs, and budget for improvements.  Usually, the task of collecting dues falls to the HOA’s treasurer, and it isn’t as easy as it sounds.  Some homeowners prefer to pay by check, while others pay by cash or card. Collecting and processing several different types of payments causes more work for the treasurer. Not to mention, depositing checks requires a trip to the bank, and they take a few days to process.  While many homeowners may faithfully mail their dues in by check, unavoidably some will forget or find themselves out of town with no way to pay. In this case, the treasurer must connect with them to arrange the payment. If the treasurer has a job, or if the homeowner works odd hours, this can be difficult.   As a result, dues payments trickle in inconsistently over the course of the month — until it’s time to do it all over again. You can see why many HOAs leave this work to third-party companies.  But the simplest solution to this challenge is to offer digital payments to homeowners. That way, they can pay with a credit or debit card, or through a bank draft. More importantly, they can pay anytime, from anywhere, without interfacing with the treasurer at all.  Unlike checks, digital payments hit the HOA’s bank account instantly. Some HOA accounting software platforms like PayHOA allow homeowners to enable autopay, so they don’t have to remember to pay their dues each month. This simplifies the dues process for both homeowners and the HOA treasurer, and gives the HOA’s cash flow much more stability.  Pillar 2: Organize Your Bookkeeping Keeping your accounting and records organized can be extremely difficult. However, with the right tools and processes, even HOA treasurers with no accounting or financial background can keep the HOA on track.  Many HOAs keep track of their accounting with basic tools like spreadsheets or even paper ledgers. These methods create several liabilities.  Though these tools are digital, they still require a ton of manual work and data entry. Not only does this make the job of treasurer more difficult, it’s more prone to human error.  The treasurer must create their own system for keeping information organized. This creates too much reliance on one individual. If they decide to leave the HOA, it can be tough to make heads or tails of their records.  Good bookkeeping practices don’t always provide the clarity needed for long-term planning or informed decision-making. It can still be difficult to gain a birds-eye-view of the HOA’s financial health.  General accounting softwares like QuickBooks aren’t built to handle an HOA’s needs. To name just a few issues, they don’t handle mass, recurring invoices well, and they don’t distinguish between property and owner. This is a huge area of concern in working with a third-party management company. These companies handle the HOA’s bookkeeping, but don’t always keep the HOA board informed about the finances. If the HOA decides to end its relationship with a management company, it can be difficult to regain control of the books and records.  For HOAs who choose to self-manage, an HOA-specific accounting software can answer almost all of these concerns.  These platforms allow you to create separate profiles for properties, owners, and vendors. They keep all your transactions in one place and automatically sync with the HOA’s bank account. Plus, these HOA platforms automatically generate reports that indicate your HOA’s financial health.  To prioritize your HOA’s goals, the HOA must know where it stands. The end goal of organized bookkeeping is to provide the clarity your HOA needs to move forward — whether that means  building reserves, conducting an audit, planning a new amenity, paying taxes, or something else. Pillar 3: Be Transparent With Homeowners  Communication is a key piece of HOA management. Homeowners pay dues to maintain their HOA community, so they deserve to know how their money is being spent, what’s going on in their community, and how to participate in the HOA board’s decision making. Accounting Remember, homeowners chose to live in an HOA community as an investment. When homeowners know their investment is being taken care of, it makes for a good relationship with the HOA board and an overall happier community.  From an accounting perspective, most homeowners want to know just four basic things: How much cash does the HOA have on hand? How much money does the HOA have in reserves? What is the HOA spending money on? What should the HOA be spending money on? The ability to answer these questions comes from organized bookkeeping, but the HOA board must also take an active approach in communicating these points to homeowners. Some state HOA laws require a level of openness, but the legal standard should be the bare minimum for transparency around finances.  Board meetings Running an HOA is a team effort, and when you include homeowners, that work will go much smoother and will be well-received.  Announce meetings a few weeks in advance. Be clear about the rules for how meetings will be conducted and

The demand for skilled construction workers has risen globally in recent decades. As a result, construction companies and industry project administrators compete to hire suitable candidates to fulfil their building activities and requirements.  If you need to recruit several new hires this year, it’s best to prepare to tackle the task beforehand. Here are some strategies that enable your recruitment department to source highly-skilled construction workers. Before conducting interviews, it’s helpful to screen applicants using psychometric assessments. Psychometric tests measure an individual’s specific characteristics using a wide range of assessments. Traditionally, these qualifications include cognitive abilities and behavioural traits, evaluated through aptitude and personality tests.  In addition to enabling employers to make more informed hiring decisions, psychometric tests streamline the recruitment process. The concepts and data driving psychometric tests are scientific, making them more dependable than personal judgments from the hiring staff. Large multinational corporations are increasingly using psychometric testing in hiring new employees, suggesting its effectiveness. With that being said, the construction industry can also use this screening method.  Whether building sustainable homes, constructing manufacturing plants, or working on real estate projects, you must hire the best construction workers. Unfortunately, not all construction companies know how to effectively advertise work opportunities, leading to low applicant turnout. One primary step in recruitment is knowing who and where your target audience is. Multiple candidates often visit various platforms to seek job advertisements. Therefore, construction companies must place job postings on sites where many potential applicants keep an account or actively use it. Consider these two major platforms:  Many people rely on social media platforms to seek something important. These could include vintage and rare items, long-lost friends, and ideal jobs. They visit these social networking sites at least once a day. For instance, 72% of the American public today uses at least one type of social media platform, according to Pew Research Center. Therefore, it’s essential to know whom to target and decide which social media platforms are popular and widely used by them. “LinkedIn is arguably the most popular way to find good recruits. Remember to also check out the industry groups (actively participating where possible),” comments James Durr of Birmingham auction house Property Solvers. Besides social media platforms, job seekers often maintain accounts on job recruitment sites. These digital platforms are widely accessible to employers and employees.  Evaluate these sites and pick those that allow construction workers and staff to perform job searches effectively. A hiring manager can also check which websites have the most qualified candidates and devote more resources to these platforms.  Besides leaving it to the hiring specialist, there are options like online hiring platforms and free recruitment agency software, which complete the work of a manager by choosing skilled candidates. You don’t even have to be that involved in the hiring process. These tools are specifically made to filter and create shortlists of potential workers, so you won’t have to go through each one and collect. Besides, you can even send the whole list to your client with one click. You can forget about asking writers to create offers for your potential workers since these tools also do that. On top of it all, you can track the status of your proposals and be able to follow every stage of the hiring.  Companies may not be the only ones assessing in a highly competitive job market. Candidates also look at an employer’s working conditions and benefits before applying. As such, study how your organization can entice more skilled workers. Consider conducting a survey or placing yourself in a construction worker’s shoes and determine which work factors are essential.  Look beyond your salary and monetary offers, insurance and health benefits. Study the different motivations that drive an employee, including job security and career advancement. Simply put, provide an attractive package that allows them to choose to work for you rather than your competitors.  After determining which positions in your construction company you need to fill, it’s time to write better and more effective job descriptions to guide your future candidates. When creating an outline for your job post, be concise in describing the job requirements so applicants can discern whether the construction job is a good fit for them. Vacancy announcements should clearly state your company’s minimum requirements and avoid posting vague job descriptions.  A construction job description must be written clearly and include what skills are vital for the position. A job vacancy post must also indicate the required experience, education, or background requirements.  Additionally, clearly state whether the job is temporary, contractual, or permanent. Think of all the other details necessary for a candidate to know and add them to the posting.  Safety must be a primordial concern for a construction company, as workers in the sector are highly vulnerable to injuries. Advertising your company’s safety compliance accreditations or its record of solid safety practices can be used as leverage to attract more qualified candidates. This holds especially for those who consider this element a major deciding factor for their job application journey.  Recruiting new employees becomes easier when you use a safety culture that promotes worker protection. It also demonstrates that you’re concerned about your employees’ well-being and implement the appropriate critical measures to make their jobs as safe as possible.  Conclusion  Setting up recruitment strategies is essential for any construction company. Hiring qualified candidates will allow your construction business to operate smoothly, incur lesser risks and damages, decrease turnover, and improve productivity. The key is to generate the proper methods and ways to attract new and efficient employees. To effectively hire the ideal candidates, know where to find them and be clear with what you want from them. Consider providing attractive compensation packages to help you become one of the most preferred construction industry employers.

Continuous improvement is the mantra of some of the most successful business organizations. Even in supply chain management, where it seems that a business has already perfected its systems and processes, there’s always room for further improvement. This will help you provide better service and customer satisfaction for your primary client. Your main objective in continuous improvement is to identify gaps and opportunities for further improving the service you provide to your clients. If you’re looking for ways to improve your supply chain management capabilities, you might want to look into integrated supply chain services. Here are a few other suggestions on how you can offer better services to your client. 1. Do An End-To-End Analysis One of the first few things you can do if you’re looking to deliver better service for your supply chain management (SCM) clients is an end-to-end analysis. Gather people from all departments or units involved in the SCM process. You can task them with reviewing the entire SCM system and process. This will allow them to identify any gaps or inefficiencies. You can also use data analytics technology to help in the review. By doing an end-to-end analysis, you’ll be able to identify specific gaps or opportunities for improvement, as well as see the overall system and how everything comes together. It doesn’t necessarily mean you’ll find something wrong with the SCM setup; you might just see a few gaps or flaws here and there. In looking to deliver better client service, you should try to identify ways to reduce time spent on certain tasks, as well as ways to bring down expenses. These two are the easiest to quantify and measure, though they’re not the only areas of opportunity for improvement. You can also review your client’s SCM process for possible redundancies or roundabout processes that can be further simplified or streamlined. 2. Focus On Client’s Core Objectives You should make sure to focus your efforts on your client’s core objectives. If you provide services for the whole SCM process of your client, this gives you the room to make changes where they’re needed. But even if you’re providing services or solutions for only a portion of the SCM process, you can still find ways to improve. For example, if you provide logistics solutions and transporting services to a food processing company, you can offer to review the schedule and routing of the pickup, transportation, delivery, and unloading of their products. If you pick up from several hubs, plants, or processing centers, you can propose to do a review. The review should be focused on how to optimize the whole schedule and routing system. There might be ways to reduce the number of trips made or to use the backload as an opportunity to deliver other items or transport to nearby delivery points. 3. Train The Front Lines To Enhance The Customer Experience Of The End User If you have some level of interaction with the client or end user, that’s another opportunity to create value-added service for your client. You can, for instance, focus on enhancing customer experience if you’re the service provider for the customer support hotline or the portal for the monitoring and tracking of deliveries. As a service provider for the customer support operations of your client, you can also conduct a review of the whole process of customer service engagement and operations. Your objective here would be to look for further opportunities to improve the experience of your client’s users or customers whenever they contact customer support. 4. Integrate Order Entry And Customer Service Systems If you’re the service provider for both your client’s supply chain order entry and fulfillment systems, as well as the customer service systems, you have the opportunity to propose that their order entry system be integrated with the customer service systems. This will give their customers a seamless experience, which would greatly contribute to customer satisfaction. An example is if you provide the order entry and fulfillment platform as well as the customer service portal for your client and they’re separate systems. The end users would have to interact with one platform for order entry and then another for customer service. They might not know this if you don’t say outright that a separate entity handles the customer support operations. However, this doesn’t mean they won’t experience the separation of your order entry and customer support systems. They might have an idea if the customer support frontliners admit or disclose that they can’t answer some of the customers’ queries because they don’t have access to certain tools in the order entry platform. This may negatively affect customer satisfaction because their issue won’t be easily resolved and they’re being made to wait due to the divide in the order entry and customer support systems. Conclusion You should conduct an end-to-end analysis of your client’s SCM system and process so you can get both the big-picture view and the details of what needs to be improved. With the information you get from the review, you can identify specific gaps and opportunities for improvement. You can suggest intelligent pickup and delivery scheduling and routing systems, train frontline customer service support, and also integrate customer service portals and order entry systems.