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CITY PLUMBING

Highbourne Group appoints Liz Forte as Chief Marketing Officer

Highbourne Group, one of the UK’s leading plumbing and heating merchants and owner of brands such as City Plumbing, Plumbworld and PTS, has appointed a new Chief Marketing Officer. Liz Forte, an award-winning marketing director with over 20 years’ experience working for some of Europe’s best-loved brands such as Starbucks

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National merchant City Plumbing opens its doors in Winsford.

City Plumbing has opened a new branch to support local tradespeople and homeowners of Winsford, Cheshire. The new Winsford branch, located at the UK’s first ‘green’ business park, the Road One Industrial Estate, will cater to plumbers, heating engineers, bathroom installers and electricians, as well as homeowners looking to create

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City Plumbing announces new contract with British Gas

City Plumbing, part of the newly formed Highbourne Group, is pleased to announce a continuation of its relationship with the UK’s largest energy and home services provider British Gas. The specialist heating and plumbing merchant has signed a multi-year contract to supply British Gas with boilers and parts to support

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Latest Issue

BDC 319 : Aug 2024

CITY PLUMBING

Highbourne Group appoints Liz Forte as Chief Marketing Officer

Highbourne Group, one of the UK’s leading plumbing and heating merchants and owner of brands such as City Plumbing, Plumbworld and PTS, has appointed a new Chief Marketing Officer. Liz Forte, an award-winning marketing director with over 20 years’ experience working for some of Europe’s best-loved brands such as Starbucks and Sony, joins the business starting on 8th August from the world’s largest food contract company, Compass Group. Liz is now responsible for developing and overseeing the marketing and brand strategy of Highbourne Group to support commercial performance and raise visibility amongst new and existing customers, ultimately driving business growth. At the core of this senior role is leading and managing a large multi-disciplined team to market plumbing and heating products to our large installer base, major contract customers through a range of marketing tools available to us. This helps to make our customer journey easier for them to work with us on a daily basis. John Vaughan, Chief Customer Officer of Highbourne Group, said: “We are excited and delighted to appoint Liz, who has built her career on understanding business objectives and translating them into powerful and innovative marketing strategies, as our new chief marketing officer.” “Liz has a wealth of experience and specialises in growth transformation projects, demonstrated most recently in her previous role where she generated impressive figures for new business, despite challenges associated with the pandemic. “We are looking to unlock the next phase of Highbourne Group’s development and need a strong, insight-led, customer-focused strategic marketing leader. Liz is a perfect fit for this role, and we see her as a significant investment in our company’s future. Liz will report directly into myself and join the Highbourne SLT board.” Liz, who won the Contract Catering Marketing Award in 2022 for her work with Compass and has a history of consulting for private equity firms, takes pride in forging new marketing initiatives underpinned with a data-driven and evidence-based approach. She added: “This new role is a tremendous opportunity, and I am looking forward to being part of the team that will help shape the future and upwards trajectory of Highbourne Group. “I plan to use my expertise to enhance the trading brands of the company, building tangible relationships with its customers and driving sustainable business growth through innovative marketing techniques. “My new colleagues have given me a warm welcome and I already feel part of the Highbourne family.” For more information, please visit www.highbournegroup.co.uk Highbourne Group Limited, through its brands City Plumbing, The Bathroom Showroom, PTS, Plumbworld, The Underfloor Heating Store, Plumbnation, DHS and NSS is one of the largest merchants operating in the UK’s plumbing and heating sector. It sells and distributes plumbing and heating products to installers all the way through to major corporate customers and housebuilders. The group’s team of 3,500 colleagues operates from more than 600 branches and sites around the UK. Highbourne Group’s employees are experts and dedicated to delivering a fantastic service to its customers. Their mission is to supply the highest quality materials in the UK. The company’s business revolves around supporting our customers and exceeding their expectations, from providing first class service to sourcing our products and materials as sustainably as possible.

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City Plumbing sees unprecedented upward trend in the sales of solar PV solutions

City Plumbing is anticipating a further rise in demand for solar photovoltaic (PV) solutions after seeing a notable rise in sales during the first quarter of 2022 as well as other emerging factors affecting the market. The merchant’s specialist renewables business, Energy Efficiency at City Plumbing, has reported an unprecedented increase in sales for solar PV products during Q1 2022 compared to the same period last year. The business believes the surge in demand is the result of a combination of factors including increasing energy costs, forcing businesses and consumers to look at alternative sources of power. National and regional housing developers are also looking to prepare for changes to Part L of the Building Regulations in June, while Social Housing Landlords are turning to proven technologies to tackle energy efficiency concerns within existing housing stock. Other drivers include the realisation from consumers that solar can be used to charge electric and hybrid vehicles, which have also seen a surge in popularity over recent years. City Plumbing predicts that this demand will continue to rise as the energy cap review for October continues to be discussed and as a result, the business is massively increasing its stockholding in photovoltaic panels, mounting systems, inverters and battery storage solutions, meaning the product can be on site the next day if required. In addition to increasing the amount of stock at its national distribution hub Omega, City Plumbing has allocated more designers to solar PV and is upskilling its branch staff to assist with general queries around this alternative source of energy. Steve Smith, Managing Director of Energy Efficiency, Electrical and Underfloor at City Plumbing, said: “There are a number of factors driving the market, meaning homeowners have seen a significant increase in their energy cost with further rises due in October. This is driving real interest in how they might heat and power their homes with alternative technologies. The increase in energy costs are also having a significant impact on the cost of running businesses, driving business owners to explore how they can reduced their costs We believe this, along with the Chancellor’s recent announcement for a time limited, zero rated VAT rule on the installation of some energy saving materials that include photovoltaic systems, will continue to drive a real appetite for PV throughout the year.” “For housing developers, changes to the Part L Building Regulations in June and The 2025 Future Homes Standard are demanding more sustainable solutions and, we’ve seen a real interest in a variety of energy efficient technologies, including solar PV. With our increased stockholding and in house technical design, we are in a great place to support our customers with all their energy efficiency needs.  For more information or advice on Solar PV solutions, visit www.eecityplumbing.co.uk.

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National merchant City Plumbing opens its doors in Winsford.

City Plumbing has opened a new branch to support local tradespeople and homeowners of Winsford, Cheshire. The new Winsford branch, located at the UK’s first ‘green’ business park, the Road One Industrial Estate, will cater to plumbers, heating engineers, bathroom installers and electricians, as well as homeowners looking to create bespoke bathrooms. Opening today (21st March), plumbing and heating engineers can use the branch to browse through the 20,000 spare parts available from all of the leading manufacturers, receive advice and business support from colleagues who have years of trade experience, and visit the Bathroom Showroom to view its wide range of bathrooms. Throughout its first month, the branch will host Trade Mornings where tradespeople can explore new products and speak with specialists from a wide range of industry suppliers. Electricians will also be able to source essential products from the electrical trade counter which is stocked with over 2,000 electrical products as well as receive advice from experts. Additionally, the branch will be host to The Bathroom Showroom, which offers complimentary 3D design planning, virtual appointments, and tile sampling to help bathroom installers and homeowners create bespoke bathrooms with the exact finish they desire. Paul Glover, Branch Manager of the Winsford branch said, “With experienced staff on hand to offer expert advice and support across heating, plumbing, bathrooms and electrical, we are delighted to be able to offer a one-stop-shop for local tradespeople in and around Winsford. The Bathroom Showroom on site will also help local homeowners create their ideal bathrooms.” The Winsford Branch is located at Unit 3 Artis Park, Road One, Winsford Industrial Park, CW7 3QE To learn more about City Plumbing please visit www.cityplumbing.co.uk

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City Plumbing announces new contract with British Gas

City Plumbing, part of the newly formed Highbourne Group, is pleased to announce a continuation of its relationship with the UK’s largest energy and home services provider British Gas. The specialist heating and plumbing merchant has signed a multi-year contract to supply British Gas with boilers and parts to support complete installations, annual services, repairs and maintenance for thousands of homes across the UK. Covering British Gas customers for boilers and central heating as well as plumbing, drainage and electrics too. The new contract will see City Plumbing and British Gas work together to use digital innovations to streamline processes, enhance customer experience and deliver products to British Gas’s customers when they need them. Dave Evans, CEO of Highbourne Group said: “I am delighted to announce the continuation of the long established relationship between City Plumbing / PTS and British Gas. Over the last 10 years, our business has evolved to deliver great customer service to British Gas customers, and I look forward to working with the British Gas team in the future as we develop digital solutions to enhance both their customer and their engineers experience” For more information about City Plumbing supplies and the services it offers, visit: www.cityplumbing.co.uk

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