Customer Service

North-East Housebuilder Receives Special Award

A special award has been handed to a north-east housebuilder based in Banchory for its exceptional customer service. Bancon Homes has been presented with the Outstanding Customer Service award by In House Research, which carries out customer surveys. “It’s a fantastic achievement to have been awarded the Outstanding Customer Service Award.

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Gamma Partners with Amazon to Launch Cloud Compute Service

Gamma, the communications services provider has released their new Cloud Compute service. This new platform allows channel partners to expand and offer more high margin cloud infrastructure services while removing the commonly experienced complexity or hassle that is involved in this kind of service. The fast growing, technology based, communications

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Latest Issue

BDC 321 : Oct 2024

Customer Service

North-East Housebuilder Receives Special Award

A special award has been handed to a north-east housebuilder based in Banchory for its exceptional customer service. Bancon Homes has been presented with the Outstanding Customer Service award by In House Research, which carries out customer surveys. “It’s a fantastic achievement to have been awarded the Outstanding Customer Service Award. To be one of only five housebuilders in the UK to achieve this level of customer service is testament to the hard work of everyone at Bancon Homes and I would like to thank all our colleagues for their continued efforts in delivering the best possible customer service. We pride ourselves on the level of individual customer care we provide. It really matters to us that each and every customer is happy with their home, we know how important it is,” said Allan Clow, the managing director of Bancon Homes. Tom Weston, the chief operating officer of In House Research, said the award was down to the “exceptional quality, regular communications and personal service” given to customers. In addition to its exceptional customer service, the construction firm has also retained its Gold Award accreditation, which is based on 90% of its customers saying they would recommend the firm to another person.

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Gamma Partners with Amazon to Launch Cloud Compute Service

Gamma, the communications services provider has released their new Cloud Compute service. This new platform allows channel partners to expand and offer more high margin cloud infrastructure services while removing the commonly experienced complexity or hassle that is involved in this kind of service. The fast growing, technology based, communications supplier will have a great deal of opportunities open to it now that they have launched their new Cloud Compute service. This new platform has been developed with the support of Amazon Web Services, and through this partnership, Gamma Cloud Compute has been launched as an Information as a Service, or IaaS, offering. Moving to the UK public Cloud with this new service has the potential to be very financially successful for Gamma. The communications company has a number of channel partners that rely on the service and support they offer to set them apart from competition. With the channel partners using the Cloud Compute Service, infrastructure challenges can be left to Gamma, and the companies can focus on delivering an excellent standard of customer service. The IaaS offering that has been created and launched through the partnership between Amazon Web Services and Gamma is based on a collection of virtual servers that allows organisations to run their normal business applications. Cloud Compute also offers organisations a direct alternative to the more traditional on-premise or data centre hosted servers. The new cloud based service also makes sure that the organisations that are using this service have enough access to appropriate storage, security and networking facilities. By using this facility, clients no longer need to have their own hardware to manage and maintain. This is great for organisations that require these facilities, but do not have the skills or resources available in order to support them. A number of Gamma’s more traditional voice channel partners were eager to add high margin cloud infrastructure services to their portfolio, but were deterred by the complex services involved. Therefore the delivery of this service by Gamma is great news for those existing partners and other new partners that might be tempted to use Gamma in the future.

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