Svendborg Brakes has boosted its technical support for customers with the release of the Svendborg Brakes Service App for Android and iOS devices. The new app offers engineers free 24/7 technical support from anywhere in the world, via either e-mail or a dedicated technical hotline, aiding with any engineering or maintenance issues they may encounter regarding Svendborg Brakes brakes and couplings in application. The app can be downloaded from the Google Play Store or Apple App Store.
Users are able to utilise an e-mail or call function, depending on preference. An e-mail will be sent directly to a Svendborg Brakes technician, who will reply within 24 hours, which provides an easy way to gain relevant documents, manuals or advice. For more urgent enquiries, users have the option to call the dedicated technical hotline which is manned exclusively by Svendborg Brakes experts, who offer on-the-spot support, guidance or maintenance coordination. The app aims to reduce downtime to a minimum, while also offering a centralised support framework to address end user challenges.
Purchasers of Svendborg Brakes products will receive automatic eligibility for the free service, delivering on the business’ aim to offer more than just high performance products, but also a comprehensive technical framework to support end user’s operations. An intuitive design and a worldwide reach ensure the app is a must for maintenance teams or operators.
Svendborg Brakes is part of Altra Industrial Motion Corporation, a global group of power transmission and motion control brands that service almost every industrial sector. This level of expertise has seen Svendborg Brakes provide intelligent braking and coupling solutions to demanding industries such as renewable energy, mining, cranes and oil and gas. The business offers design, manufacturing, testing and maintenance support across its entire range – meaning end users not only benefit from premium products, but also the expert technical knowledge behind them.