Trades & Services : Property & Facilities Management News

Research Reveals 2018’s Healthiest Property Brands

An analysis conducted by MediaVision of property brand searches across more than 200 residential, commercial and portal/online companies revealed a market predominantly down year on year with pockets of stellar performance from some. Of the top 10 brands with the highest monthly search volume overall, only four saw a positive uplift in brand demand YoY. Of the top 50 overall, more than half saw a decline in brand demand over the last year, which indicates just

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How to find good house painters

Though the decision to hire painting and decorating services may be an easy one to arrive at, you should take time to select the right company. Without doing so, the risks include spiralling costs and poor quality workmanship. Whether you want to redecorate as part of a total renovation, or

Read More »

Hamilton’s Platinum Facilities Maintenance completes South Lanarkshire Council contract to clean kitchen canopies and extract ductwork of 68 council properties

Platinum Facilities Maintenance, a Hamilton-based business which employs twelve staff, has successfully completed a second South Lanarkshire Council (SLC) contract to clean the kitchen canopies and extract ductwork of 68 of its properties, including primary schools, leisure centres and nursing homes. Colin Chambers, managing director of Platinum Facilities Maintenance, said:

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Why turning offices into homes is a Catch 22 for London

According to a study conducted at the start of the year, more than 7,500 affordable homes have been lost in the past two years in England as a result of office redevelopments bypassing affordable housing requirements. Permitted development rights rule that office buildings can be converted into housing without planning

Read More »

The Future of Workplace

The Workplace Summit is a one-day conference and exhibition which takes place on February 6th2019 at Croke Park. It is the first conference in Ireland to centre on the three key areas of Workplace, – People, Place and Technology, attracting Senior Professionals from Facilities Management, Property, HR & IT. We

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SDL Property Partners celebrates in style

The industry’s first property management franchise scheme, SDL Property Partners celebrated its ‘first birthday’ in style at an exclusive Central London location on Friday 12th October. The event which took place at the RAF Club in London’s Mayfair, celebrated all of the year’s achievements with the SDL Property Partners team and

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Choosing the best lighting for a kitchen

The kitchen is often the heart of the home and commonly one of the most social and functional spaces. Kitchens are no longer simply a space for preparing and cooking food, they are often a social and work area too. Whilst a kitchen’s style, look and feel is defined by

Read More »

Urbanbubble appoints head of property management

Gemma Price has been appointed head of property management at residential property manager urbanbubble. With more than 20 years of experience across a wide range of business sectors, Gemma joins the Manchester-based business from her role as head of operations at Recom Solutions and a director at Hardcastle and Hogarth

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5 Must Haves for a Cosy Home

Winter is here. The nights are long, the days short. Getting out of bed, going out all seems more of an effort than when the days were long and the nights shorter. Now is the time to make your home as cosy as possible. Hot drinks in front of the

Read More »
Latest Issue
Issue 322 : Nov 2024

Trades : Property & Facilities Management News

Research Reveals 2018’s Healthiest Property Brands

An analysis conducted by MediaVision of property brand searches across more than 200 residential, commercial and portal/online companies revealed a market predominantly down year on year with pockets of stellar performance from some. Of the top 10 brands with the highest monthly search volume overall, only four saw a positive uplift in brand demand YoY. Of the top 50 overall, more than half saw a decline in brand demand over the last year, which indicates just how tough and diverse the landscape is right now. For brands in the fiercely competitive online property sector, an increase or decrease in brand search can be attributed to several things: the effectiveness of the marketing strategy, market-related factors, the economy, changing consumer habits or the efforts of rival brands. Fortunately, positioning from a volume perspective and a robust marketing strategy can have a significant and direct impact on brand demand. Residential brand frontrunner is Dexters with an increase of 6% YoY. The London agency chain beat out Savills, Knight Frank and Foxtons, who all saw a decline in brand demand. Dexters made the news back in 2016 by shedding 20 different brands and a holding business to become a single entity that now has over 70 branches across London. The brand has since expanded even more by co-marketing homes acquiring and rebranding more businesses. With aggressive growth in the market since launching and subsequent status as one of the most valuable start-ups in the world, WeWork leads the way this year with a 58% increase in brand demand. Flexible office space has become a major disruptor in the real estate industry. With spaces offering co-working, shorter leases, stellar coffee and a greater sense of community for small teams and corporates, demand has increased around the globe in recent years. WeWork has tapped into this growing trend by appealing to an industrious audience that wants more from an office than just a desk space. Aside from its massive size – members are projected to hit 400,000 by the end of the year – the brand captures news attention with details like amped up amenities, innovative networking events, beer taps, food bars and more – all tied together by a strong marketing strategy. With an increase in brand demand at 31% YoY, industry disruptor OnTheMarket has become a major competitor to property portals Zoopla and Rightmove, who both slipped from the top spots with a decreasing brand demand. The big portals are still far ahead in terms of volume but there is no doubting OnTheMarket’s trajectory.

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How to find good house painters

Though the decision to hire painting and decorating services may be an easy one to arrive at, you should take time to select the right company. Without doing so, the risks include spiralling costs and poor quality workmanship. Whether you want to redecorate as part of a total renovation, or simply up the value when selling or leasing, house painting is an effective way to give a property a new lease of life. It’s also a difficult task to get right. Although painting your own home might seem simple enough in theory, if you don’t have the experience, there’s a lot which could go wrong. The same is true for hiring painters without proper consideration. Mess up the paintwork, and it will take far longer—and cost far more—to correct than if you simply hired a professional to begin with. Investing in the services of a professional contractor can ensure an immaculate and timely finish that will last for years. Read on for our top tips on how to find good house painters and avoid future regrets. Choose a painting service that comes with insurance and guarantees Just like with any other form of interior design or construction work, house painters should be insured, even if they are self-employed or work on a freelance basis. According to Compare The Market, public liability insurance is the most critical as this covers any costs related to accidental property damage while they are going about their job. As such, you should do thorough research into whether your house painters of choice have comprehensive insurance cover and offer guarantees on work, even if they’ve been highly recommended by a friend. While household names like Checkatrade can be used to find insured tradespeople, it’s advisable to have a guarantee of quality work as well. The property maintenance company Homyze offer insurance and a 12-month guarantee on all painting and decorating jobs. This means you won’t have to find an alternative decorator to redo the work in a few months time. Obtain a quote and check credentials Once you’ve settled on your house painter of choice, the next thing to do is get a quote from them. You may baulk at the initial outlay, but don’t let it put you off. Household Quotes puts the UK’s average cost of painting a 2-bed flat at between £1,500 and £2,000, and in London, you can expect the costs to be even higher. However, quotes that fall way below those costs should be treated with healthy scepticism. It would be far wiser to spend £1,500 on a professional service rather than £500 on a paint job that needs to be done again, more expensively, by a better decorator. You should also be sure to check the credentials of your prospective painter. Ask to see references, and if you decide to get in touch, contact their older clients so you can get a good idea of how durable the work has ended up being. If your painter has been hired from a decorating firm, look into that firm’s certification, as well as their insurance, as noted above. Check for references of past work There’s nothing wrong with taking a recommendation from a friend, as long as you’ve done your homework. However, thanks to the internet, there are far better ways to get the lowdown on a potential painter than simply asking around. Exploring sites like Yelp or TrustATrader should give you all the information you need to find the right house painter for your property. That said, there are a couple of things to bear in mind. Most crucially, you shouldn’t blindly click on the top-rated house painter without actually reading a few of the reviews. As with most customer review platforms, you can easily tell when overly positive profiles have been faked. In fact, in the face of numerous glowing write-ups, a couple of negative reviews can actually be proof that a business is more legitimate, so look out for any responses the business may have offered unhappy customers. For more peace of mind, you should also try and find reviews which have photographs attached, so you can judge the positive write-ups for yourself.

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Hamilton’s Platinum Facilities Maintenance completes South Lanarkshire Council contract to clean kitchen canopies and extract ductwork of 68 council properties

Platinum Facilities Maintenance, a Hamilton-based business which employs twelve staff, has successfully completed a second South Lanarkshire Council (SLC) contract to clean the kitchen canopies and extract ductwork of 68 of its properties, including primary schools, leisure centres and nursing homes. Colin Chambers, managing director of Platinum Facilities Maintenance, said: “This is another council contract we have been awarded with in order to carry out the mandatory compliance works. We successfully undertook a cleaning operation on a similar number of SLC properties earlier this year. “We are delighted that the Council has acknowledged our ability to perform this work by giving us a further contract which we have completed in record time.” Every organization in the UK with commercial kitchens is legally obliged to carry out annual cleans of their canopies and ductwork to make them compliant with legislation. Mr. Chambers, whose business provides comprehensive solutions for all building compliance issues for a range of customers in both the public and private sectors, said: “All property owners have a duty of care towards the public and need to be aware of the cost and time implications non-compliance with the regulations could have for their companies. “Anyone who is uncertain about their situation should seek expert guidance to help mitigate the more damaging potential effects.”

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Why turning offices into homes is a Catch 22 for London

According to a study conducted at the start of the year, more than 7,500 affordable homes have been lost in the past two years in England as a result of office redevelopments bypassing affordable housing requirements. Permitted development rights rule that office buildings can be converted into housing without planning permission, but there is no commitment to building affordable housing as part of these conversions. London already has a shortage of affordable housing, with mayor Sadiq Khan announcing his intention to increase the pace of construction from 29,000 homes a year to 66,000. On top of this, he has vowed to make 65% of these home affordable, a much higher percentage than the current rate of 38%. However, the city’s rate of conversions of former offices into housing dropped from 873,000ft2 in 2014, to just 178,000ft2 in 2016. The housing crisis in London is leading to ‘dog kennel’ flats In order to try and tackle the housing crisis in London, the government took a relaxed approach to planning regulations in order to promote the conversion of underused office spaces. Over the past two financial years, there have been 30,575 homes converted from office blocks, and an estimated 25% of these could have been affordable housing. This means that 7,644 affordable homes could have been created, according to the London Government Association. Hundreds of tiny, studio flats will be squeezed into former office block Barnet House, with 96% of the 254 flats being smaller than the national minimum space standards for one person. The smallest of these ‘dog kennel’ rooms will be just 16 square metres, which is 40% smaller than an average Travelodge single room. On the opposite side of the capital, office buildings in Croydon have also been converted into tiny studio flats, offering as little as 15 square metres per person. Converting office spaces discourages businesses Converting office space into housing also means there are fewer workspaces for new businesses looking to launch in the city. Last year, there were a massive 187,250 new businesses set up in the capital, almost all of which will need some form of office space. Councils are warning that the conversion of office space to housing could leave businesses and startups without physical premises to base themselves in. If office space becomes increasingly hard to come by, the price to let will also increase, leaving startups struggling to have their own office space. A rising number of businesses are looking to telecommuting as a way to combat the rising costs of office space. In a survey taken at last year’s Global Leadership Summit in London, 34% of business leaders stated that more than half of their company’s full-time workers would be working remotely by 2020. Meanwhile, 25% admitted that over three-quarters of workers would not work in a traditional office by the same year. Many workspace providers are already operating in the city, accommodating startups who are looking for short-term leases with minimal space. These hot desking workspaces often run through a membership system, such as Landmark’s club space membership, which offers a communal workspace which members can drop in to as and when they need it. A lack of affordable housing and office space is driving businesses to other cities Birmingham is quickly becoming the most popular city for startups outside of London, and according to BQ Live, 2017 saw the city welcome 12,108 new businesses. Last year marked the fifth year in a row that Birmingham followed London for the number of new businesses launching in the city, thanks to the abundance of affordable office space, access to global markets, and dedicated support provided to entrepreneurs and small firms. On top of this, more and more people are leaving the capital because of the lack of affordable housing and workspace, with the number of Londoners abandoning the city reaching a 10-year high. According to recent figures published by the Guardian, 292,000 people left London during the first half of 2016 alone, with many Londoners turning to Birmingham and Brighton for their new homes, thanks to the cheaper cost of living. While converting office space into affordable housing can be seen as a solution to the city’s growing housing crisis, it also means that fewer businesses have access to affordable physical space. Londoners and entrepreneurs are therefore looking to other cities for homes and office space, as London’s rising prices continue to drive them away.

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The Future of Workplace

The Workplace Summit is a one-day conference and exhibition which takes place on February 6th2019 at Croke Park. It is the first conference in Ireland to centre on the three key areas of Workplace, – People, Place and Technology, attracting Senior Professionals from Facilities Management, Property, HR & IT. We intend the Workplace Summit to be innovative, interesting, disruptive and fun! We have some of the best people in their areas to deliver talks which will inspire those involved in the Workplace professions in Ireland to influence their own organisations and push the boundaries of what’s possible. We are delighted to announce Chris Kane(ex -Disney and BBC) will chair the Workplace Summit. Already the following speakers are confirmed: Margot Slattery(Sodexo Country President Ireland); Bashar Kassab(Facilities Director, the Burj Khalifa & Dubai Mall), Hannah Dwyer(Head of Research, JLL), Fionnuala Byrne(Director of Facilities CEMEA, Google), Neil Usher(Workplace Director Sky); Chris Moriarty(Head of Insight, IWFM), Euan Semple(business strategist and facilitator), Hung Lee(CEO, Workshape.io), Mary Connaughton (CIPD Ireland Director), George Harold(CEO, Integrated Facilities Solutions), Martin Pickard(Managing Director, FM GURU), George Muir(Futurist, LiveTiles) . Workplace Summit tickets are available on Eventbrite or contact us on email info@advancedworkplacesolutions.ie

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SDL Property Partners celebrates in style

The industry’s first property management franchise scheme, SDL Property Partners celebrated its ‘first birthday’ in style at an exclusive Central London location on Friday 12th October. The event which took place at the RAF Club in London’s Mayfair, celebrated all of the year’s achievements with the SDL Property Partners team and the scheme’s franchisees. As this event was held during the same week as World Mental Health Day (Wednesday 10th October), the day’s agenda reflected this. There was a seminar session with SDL Property Partner’s own Business Development Manager, Fred Hopkins, on how to overcome obstacles and mental barriers, as well as News on the Block’s Louise Newton, treating delegates to an introduction to yoga therapy, meditation and mindfulness. In addition to shining a spotlight on mental health, one seminar focused on how property managers could be key in stopping domestic abuse. The passionate talk given by Domestic Abuse Housing Alliance’s (DAHA) co-founder, Gudrun Burnet, urged the property managers in the room to stop and consider if antisocial behaviour shown by a tenant could be a sign of domestic abuse. The day’s agenda also looked at the franchise’s first year, as Nick Faulkner, managing director of SDL Property Partners took the opportunity to thank his franchisees for all their work and belief in the scheme during its first year. Above all, he thanked their efforts in helping to change the industry’s image with their professional approach. Nick commented: “I have been in the property industry for 26 years and I wanted to give people some of the opportunities I have had along the way. This is a great industry to generate repeat income and provide a quality service to leaseholders. SDL Property Partners has provided an amazing chance to give back, and we have changed the industry in the space of a year. “Our next challenge is to grow this franchise and have a network of over 100 franchisees; that will be when open the champagne again and have our next celebration!”

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Choosing the best lighting for a kitchen

The kitchen is often the heart of the home and commonly one of the most social and functional spaces. Kitchens are no longer simply a space for preparing and cooking food, they are often a social and work area too. Whilst a kitchen’s style, look and feel is defined by its doors, worktops and appliances, lighting plays a key role in shaping the appearance, ambience and functionality of the room. Well planned and designed lighting schemes can transform a modest kitchen into a spectacular and inviting space. In addition to illuminating the room, kitchen lighting performs many functions from setting the mood and tone, highlighting special features or providing washes to levitate units and illuminate beautiful flooring. However, perhaps the most important function of kitchen lighting is task lighting. Task Lighting For areas in which you plan to complete work or prepare food you will need to clearly see what you are doing. These areas include worktops and kitchen sinks and require task lighting. Task lighting can include under-cupboard lighting above work surfaces, or lights that are directed down at one particular place. They need to be bright, well positioned to reduce shadows, and have a higher colour temperature (something around 4100k works well here). Also, it is important to have lighting with a high CRI, ideally >90. CRI (Colour Render Index) is a measure of how accurately the light source displays an objects true colours and this is clearly important for preparing food and assessing its freshness. An LED contour strip is a great way of lighting work surfaces below cabinets as this provides a continuous wash lighting effect. This is especially fitting in modern and contemporary kitchens. General Lighting Kitchens need the most flexible lighting scheme in the entire home as it needs to cater to the wide range of functions. The most popular forms of kitchen ceiling lights these days are recessed down lights, pendant lights or directional spot lights. Ceiling lights should be placed in multiple positions to reduce shadows, but the brightness can often cause issues, as certain situations call for brighter light than others. One way around this is to have dimmer switches in your kitchen. If you are choosing modern LED lighting, however, make sure your dimmer switch is compatible with LED technology. It’s generally better to choose an intelligent trailing dimmer when using LED. Another way to make your kitchen lighting flexible is smart lighting. Smart lighting is lighting that you can control with an app on your phone, or a device like Google Home or Alexa. If you have a high ceiling in your kitchen, consider using pendant lighting to bring the light source lower and to create a centre show piece for the room – the downward directional light of many pendants make them perfect for illuminating worktop space where under cupboard lighting is not available. Pendants come in a variety of styles to suit traditional, modern or contemporary settings. It is not uncommon these days to see a series of decorative pendant lights above a kitchen island, breakfast bar or adjoining dining room table. For best effect and performance, a minimum distance of 850mm is best from the bottom of the pendant to the worktop surface. Recessed downlights have become ubiquitous in kitchens and are effective in providing directional light to an area, particularly if you have low ceilings. It is common practice to fit multiple downlights in equally spaced rows to create a continuous zone of light with minimal shadows. Tiltable downlights are also available and can be very useful in directing light to required areas of workspaces. Downlights are available with different coloured bezels/rims to fit with your kitchens design theme and style. When fitted, recessed lights breach the ceiling structure (often plaster board) and as such it may be a requirement of building regulations that you fit fire rated down lights, your local building control department can advise you. Fire rated downlights are classified as either 30 minutes, 60 minutes or 90 minutes. It is important that you check the rating of the downlights to meet the requirement you need as a 90 minute fire rated downlights may not be rated for 30 or 60 minutes. Directional spot lights can be an easy and effective way of fitting multiple tiltable lights on one rail or fitting. However, many people feel these units are unsightly and do not compliment more traditional style kitchens. Accent Lighting Accent lighting is an effective way to accentuate features in the kitchen or an adjoining open plan room. These might include illuminating inside glass cabinets or highlighting recessed shelving, alcoves or pictures. A variety of lighting from LED strip lights, to directional lighting can be used, but consideration needs to be made about the appropriate colour temperature of the lights used and the overall effect this has on the total lighting scheme. Using ambient lighting well can highlight features that you want to stand out, adding an extra dimension to your kitchen. It can also be used either alone or with worktop lighting to create a low-level background glow for romantic and intimate evenings. Ambient Lighting When completing tasks in the kitchen, you’ll no doubt need a bluer, cleaner light, for example a daylight bulb, but in areas in which you plan on socialising, eating and chatting, you may wish to create more of an ambience. This is especially true in kitchen diners. For areas like this, you should look at using a warmer light, for example a 3000k warm white bulb. You may want to also choose an even warmer bulb as well, possibly in a floor lamp. It is common to use an 1800k vintage style bulb in a floor lamp, and a 3000k bulb in a ceiling light fitting. These two styles of bulb not only complement each other, but also offer two options depending on the brightness needed at any point. Get creative and use your imagination to find places where the source of light won’t be

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Urbanbubble appoints head of property management

Gemma Price has been appointed head of property management at residential property manager urbanbubble. With more than 20 years of experience across a wide range of business sectors, Gemma joins the Manchester-based business from her role as head of operations at Recom Solutions and a director at Hardcastle and Hogarth Ltd. Prior to her three years at Recom, the new starter spent seven years at commercial property group Bruntwood in a head of property role. She said: “Choosing urbanbubble was an easy choice for me, not only is the company at a very exciting point in terms of business growth, it also has a very strong values culture and a customer centric business where the customer is at the very heart of it. “Customer service is what I am passionate about, so there is a genuine fit between my own personal aspirations and those of the business.” Based at Sevendale House in Manchester’s Northern Quarter, urbanbubble recently expanded its property management activities outside the North West of England by securing further nationwide Build to Rent (BTR) schemes with Legal & General. Michael Howard, founder and managing director of urbanbubble, added: “Gemma brings with her a veritable wealth of experience in the property sector and we’re excited by what she can bring to her new role. We have every confidence that Gemma will be a great asset to urbanbubble.” Driven by urbanbubble’s increasing nationwide reach and growing number of units under management, forecast to almost double from 8,000 to more than 15,000 by 2021, the fast-growing firm expects to see revenue rise to £6m in the year ending June 2019.

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5 Must Haves for a Cosy Home

Winter is here. The nights are long, the days short. Getting out of bed, going out all seems more of an effort than when the days were long and the nights shorter. Now is the time to make your home as cosy as possible. Hot drinks in front of the fire, warm rugs and throws are becoming the order of the day.  So let’s look at must have ideas to make your home cosier and more resilient to the cold weather. Fireplaces Although many modern homes do not have a fireplace you may want to install one. There is nothing quite like a naked flame on a cold night. In days of old when families used to huddle around the fireplace, there was a sense of belonging. You can recreate this with a fireplace that compliments your home. Companies such as Barbas Bellfires fireplaces have brought the concept into the 21 century. Many have clean lines and there are plenty of designs to choose from. They are both a centrepiece and yet blend in with the furniture. You no longer need an older house to appreciate the delights a fireplace brings. A hot drink is a must have on cold nights. Textiles Textiles need to feel soft and comfortable for the winter months. They should ooze cosiness. You want to avoid harsh fabrics. What you are aiming for are textiles that make you want to wrap yourself up in them like a duvet. Colour wise you want earthy colours that compliment the colours outside your window. This gives the feeling of being outside but the warmth generated by your home gives you and your family that warm sense of belonging. Lighting Cosiness and warmth is provided by the right lighting. Like fireplaces, the naked flame of candles has a hypnotic quality that when used correctly can help any home feel warm and snug. Think about lighting dark corners using candles and keeping room lighting dimmer to make your rooms feel warmer and welcoming. When choosing lighting, ensure your mood spreads from room to room. There is nothing worse than leaving a warm living room and going into a cold kitchen. Try and keep your lighting consistent for a warmer house. Bath Mats There is nothing quite like getting out of your bath after a long soak and feeling the soft warm bath mat beneath your feet. This is essential for the winter and helps to accentuate the feeling of relaxation and warmth. It also avoids walking on cold bathroom floors. Nothing compliments a relaxing bath like a great bath mat. Make sure you have slippers! A good bat mat will feel soft to the touch and make you appreciate the home and the wonders of modern living. Rugs and Throws As well as enabling you to change your colour scheme when you feel like it, good use of rugs and throws can really make your home feel warm and give a sense of belonging. Choose the right fabrics for them and they will make your whole family feel snug and are a perfect compliment for the hot drinks which are needed on those long winter nights. Rugs and throws can make quite a dramatic impact on how your home feels. They are easy to obtain and so you can do some great things with good rugs and throws. Make sure they feel soft to the touch so they generate the right mood. Books – a Bonus Must Have for you and your Home As it is cold outside here is a bonus must have for your home, books! Reading books by the fireplace is a time honoured tradition in winter, and you can recreate this by ensuring your shelves feature books. Older, hardback books work better but if you only have a selection of paperback books not to worry it all works well. Reading is a great way to pass the long winter nights. If you want a modern take on your reading, use a tablet instead of a dusty novel if you must. The art of making your home feel warm and cosy is how it feels. The lighting should generate mood, the fabrics should be soft and welcoming. Colours should be earthy but at the same time should fit in with your colour scheme. So if you need to use pinks and yellows rather than greens or browns feel free to experiment. Nature has determined some species need to hibernate for the winter and we are not that different. We need to shelter from the cold and ensure that warmth is generated through the home. Why not make this a cosy experience and a rewarding one? Best of all on long winter nights is that feeling of warmth that radiates. It makes you feel together with your family and at peace with the world.

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FirstPort announces senior appointments to Luxury and Build to Rent portfolios

FirstPort has made senior appointments in two customer-focused areas of its business to continue to drive forward the highest standards of service for customers and clients. Heidi Stephenson (LLB MSc) has joined FirstPort as Director of the Luxury portfolio. She brings with her 20 years’ experience in residential Property Management, 15 years of which were spent at one of the UK’s most luxury brands, Harrods. As Associate Director, she was part of the Senior Management Team for Harrods Estates Asset Management/PL Management, looking after some of the most prime, central and luxurious developments. Heidi’s experience spans all aspects of property management, new scheme consultancy and scheme mobilisation covering both customer and client engagement. This experience will be invaluable in assisting FirstPort to enhance its luxury offer. Speaking about her appointment, Heidi said: “Customers living in a luxury development quite rightly demand a truly luxury service, and I am looking forward to using my experience of dealing with the most prestigious customers to define and deliver an exceptional level of service.  FirstPort is an extremely customer-focused business and I am keen to work with the team to provide our customers with an exemplary and market leading offer.” Lucinda Walker has been appointed as Director of Build to Rent, with the aim of providing expert focus to FirstPort’s proposition for both clients and customers in this emerging market. Lucinda has over 20 years’ senior operations and project management experience encompassing complex staff management, financial negotiations and strategic oversight, with a strong focus on exceptional customer service. She has delivered facilities and management services at some of the UK’s major sporting events, including the London Olympics 2012, Commonwealth Games 2014, and Wimbledon Championships. She has also held senior positions operationally, financially and strategically for international hotels whilst working for the highly regarded travel company, Mark Warner. Speaking about her appointment, Lucinda said: “My aim is to create a service embedded with the highest and most innovative of standards that will appeal to a wide range of customers, whilst underpinning a financial mode that maximizes the return on investment for our clients. I look forward to using my experience of mobilising and delivering major events to ensure that our Build to Rent operation is slick, efficient and completely focused on the needs of customers as we strive for business excellence. “This exciting new market suits FirstPort’s size and capability and gives us the opportunity to work directly with clients from the early stage of planning to provide viable Build to Rent operational delivery.

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