FM Services Operative apprenticeship provides crucial entry-level pathway to the profession


The Institute for Apprenticeships and Technical Education has published the new Level 2 Facilities Services Operative apprenticeship standard and assessment plan.

The Level 2 Facilities Services Operative (FSO) apprenticeship is ideal for those new to the profession who are looking for an entry level role in the industry. It offers the opportunity both to master practical workplace skills and gain IWFM professional recognition.  On completion of this standard – typically in 12 months – FSOs will be able to provide facilities services support to customers and facilities management departments in a wide range of workplace environments. The FSO role is outward-facing and will involve substantial liaison with customers, as well as compliance with legislation and organisational policies.

IWFM played a key role in the Trailblazer group which created the new standard, working alongside sector employers, training providers and educational institutions. This built on our earlier collaborations developing the higher level FM apprenticeship standards critical to providing the industry with the professionals it needs to help address its productivity and skills challenges, whilst also promoting social mobility.

IWFM Head of Professional Development Fraser Talbot, said:

“This key entry level pathway to our profession couldn’t have come at a better time for those wanting an opportunity to take the first step to a career in workplace and facilities management.

“Apprenticeships provide a valuable alternative to academic routes and they are crucial to bringing new talent into the profession.  As an apprentice you earn as you learn, gain a professional qualification and get an experience-based launchpad to a career, irrespective of your background. Employers gain assurance that their workforce has the knowledge and skills they require.  Investment in professional development also provides a more engaged and productive workforce. It’s a perfect win-win”

For full details of the apprenticeship standard click here.


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BDC 303 Apr 2023