Leading property management company Rendall & Rittner has established a dedicated Customer Experience (CX) Team, designed to enhance the way residents access support and receive resolutions to their enquiries. Based across the company’s London and Manchester offices, the team provides a dedicated first point of contact, improving response times and streamlining communication across the business.  Since launching, the team has been shaping and refining its approach, already delivering real benefits for customers. Building on this success, it is now extending its operating hours to further enhance support for residents. The CX Team is central to Rendall & Rittner’s focus on delivering exceptional service and resolving customer issues as rapidly as possible. The team handles incoming enquiries directly and then works quickly to provide a resolution or liaise with property management or specialist teams to ensure more complex enquiries are resolved. In the most recent quarter, the CX Team achieved first-point resolution for 50% of customer enquiries, with an average resolution time of three days. Feedback from residents has been overwhelmingly positive, with a growing number of five-star reviews recorded on Trustpilot and Google. Customers can connect with the CX Team quickly and easily via Rendall & Rittner’s MyPlace customer portal, website, dedicated property email address and telephone, when it is convenient for them. With the introduction of extended operating hours, support is now available Monday to Friday from 8am to 8pm, and Saturdays from 8am to 4:30pm, making it easier to say connected. The introduction of the CX Team forms part of a wider investment in service improvement and technology. It complements the company’s MyPlace portal, which offers residents 24/7 access to property updates, document storage and online enquiries, as well as  supporting the broader shift towards a more transparent, customer-centric model of property management. “The launch of our Customer Experience Team marks a significant step forward in our commitment to delivering exceptional service,” said Catherine Riva, Co-CEO of Rendall & Rittner. “By streamlining communication and providing faster, more effective resolutions, we’re not only improving the experience for our residents but also setting a new standard in customer-focused property management. The positive feedback we’ve already received shows that this investment is making a real difference.” Jo Dowsett, Head of Quality at Rendall & Rittner, comments: “In a relatively short space of time, the team has exceeded expectations, delivering meaningful outcomes and setting a high bar for quality and service. I’m incredibly proud of how quickly the team has come together. Their enthusiasm, professionalism, and commitment to delivering results have already made a noticeable impact and that is being reflected in consistently positive feedback from our customers.” Led by Customer Experience Manager Angela Spencer, the CX Team works closely with Property Management teams and specialist areas to ensure complex or specialised enquiries are escalated quickly and handled effectively. The team has recently expanded with the addition of two new supervisors, strengthening leadership capacity and enhancing service delivery. By managing routine customer enquiries, the team enables Property Managers to focus their time on complex matters and key service outcomes. Looking ahead, the team will continue to evolve and enhance the customer experience by embedding a proactive, customer-first service culture and expanding customer-controlled systems designed for convenience and independent resolution. This approach will deliver measurable improvements in customer satisfaction, strengthen trust, and support long-term engagement across the customer journey. For further information please visit: www.rendallandrittner.co.uk  Building, Design & Construction Magazine | The Choice of Industry Professionals

Max Cardona brings over 30 years’ experience in engineering, process automation and business management He joins the Manchester-based manufacturer as it continues a multi-million-pound investment in its UK operations HAHN Plastics UK (HPUK) has strengthened its leadership team with the appointment of Max Cardona as General Manager, amid continued investment in its UK operations. Based at HPUK’s Manchester site, Max brings more than 30 years of experience across engineering, process automation and business management. He joins at a pivotal time, as the HAHN Group, HPUK’s parent company, progresses with a multi-million-pound investment programme to future-proof its UK manufacturing operations and support long-term growth. In his new role, Max will help deliver HPUK’s five-year expansion plans, scaling up production as the business continues to invest in its UK operations. As HPUK expands its manufacturing capacity, the investment will also support the UK’s ability to process more recycled plastic domestically, helping to prepare the country for the upcoming Flex Collect requirements and reduce reliance on virgin raw materials. Max joins HPUK from a top-tier engineering manufacturing firm, where he served as Sales Director. Prior to that, he held a number of senior sales and management roles, including more than a decade as Managing Director in his native South Africa, leading complex engineering and production-led businesses. As part of the HAHN Group’s long-term growth strategy, the business continues to develop and scale hanit®, its high-performance recycled plastic material used as a durable alternative to traditional materials such as wood, concrete and steel. Commenting on his appointment, Max Cardona said: “I’m excited to be joining HAHN at such a pivotal time for its UK growth. The scale of investment underway shows a business committed to doing the right thing for its people, its customers and the environment. “I’m looking forward to using my experience in manufacturing and process automation to help develop a site that is fit for the future. There is a strong team already in place, and I’m excited to work alongside them as we take the next steps together.” Dave Watson, Managing Director of HAHN Plastics UK, added: “Max brings a wealth of experience in operational leadership, automation and business growth, making him a strong addition to the team at a critical time for HPUK. “As we continue to invest significantly in our UK operations, Max’s expertise will help us optimise our processes, support our people and deliver the next phase of our long-term growth strategy.” Founded in 1993, HAHN Plastics UK leads the market in manufacturing high-quality alternatives to virgin plastic, wood, concrete and steel, made entirely from recycled plastics. The business transforms post-consumer waste into durable, long-lasting products such as hanit®, supporting sustainable manufacturing and the circular economy. Building, Design & Construction Magazine | The Choice of Industry Professionals

Acero Construction is pleased to announce the appointment of Bob Thompson as Non-Executive Director, effective 1 February 2026, further strengthening the company’s board with significant sector expertise and strategic leadership experience. Bob brings a wealth of knowledge from across the construction and piling industries, having held senior leadership roles within leading organisations. His appointment reflects Acero Construction’s commitment to sustainable growth and to supporting its clients through high-quality, independent support services, with a strong focus on innovation and continuous improvement across the business. In his role as Non-Executive Director, Bob will act in an advisory capacity, working alongside the board and senior leadership team to support Acero Construction’s long-term strategic growth plans, governance, organisational development, and the continued advancement of innovative solutions that add value for clients and partners. Welcoming the appointment, Karl Nelson, Founder and Managing Director of Acero Construction, said: “I’m pleased to welcome Bob to Acero Construction. He brings a strong understanding of the construction sector and of business at the highest level, along with first-hand experience of what clients value and expect from a support partner like Acero. As we continue to innovate and improve the way we work, Bob’s experience and practical insight will be a real asset to the business and to our people.” Commenting on his appointment, Bob Thompson said: “I am delighted to be joining Acero Construction as a Non-Executive Director. Acero has built a strong reputation for its values-led approach, with a clear focus on people, culture, and doing the right thing for clients and partners. Returning to the piling industry via Acero allows me to indirectly support my many former colleagues without the potential to be in competition with them. Acero’s position as an independent support services provider is clear and essential, and I look forward to supporting the Acero team to maintain this ethos as the business continues to grow.” The board at Acero Construction welcomed Bob’s appointment, noting that his experience, insight, and understanding of the industry will be a valuable addition as the company continues to expand its services, embrace innovation, and strengthen its role as a trusted partner within the construction and piling sectors. Building, Design & Construction Magazine | The Choice of Industry Professionals

Workman has appointed Zoe Cutts as Senior CDM and Building Safety Consultant as the firm responds to increasing client demand for construction design and management expertise. Zoe joins Workman’s Building Safety team, which has grown to six specialists in the past year, following considerable growth in portfolio instructions with major clients. The team has significant secured CDM Principal Designer and client advisory instructions, along with new streams of Building Safety Act advisory work, and multiple Building Safety Case Report instructions. With a professional background in health and safety and design risk management, Zoe brings extensive experience acting as CDM Principal Designer and CDM Advisor across commercial and residential projects. Her in-depth knowledge of the CDM Regulations 2015 will support Workman clients in fulfilling their legal duties, while reducing hazards and HSE intervention. Zoe will lead as CDM Principal Designer, co-ordinating design risk management and supporting designers and contractors to eliminate, reduce and control risks throughout project lifecycles. Her expertise covers the design phase through to construction, managing design risks and high-risk activities to lower residual risks on projects. The appointment reflects Workman’s commitment to building safety, following the introduction of the Building Safety Act. The firm has already achieved significant milestones with the Building Safety Regulator (BSR), including one Building Assessment Certificate and one Gateway 2 approval, alongside strong dialogue with BSR representatives on applications. Amy Farr, Workman’s Head of Building Safety and Construction Compliance, said: “We’re seeing sustained demand from clients, particularly those managing large portfolios, who need clear, practical guidance on their obligations under CDM Regulations and the Building Safety Act. We’ve won major instructions from institutional clients who need support providing assets that are safe and allow their tenants to feel secure. Zoe strengthens our ability to deliver that assurance across increasingly complex projects. Her focus on eliminating risks early in the design process helps clients avoid delays, and creates safer outcomes for everyone involved.” Workman has been actively engaged in building safety discussions across the sector, with team members participating in high profile panel discussions and podcasts, with organisations including the BSR and RICS. Building, Design & Construction Magazine | The Choice of Industry Professionals

Chapmanbdsp is pleased to announce the addition of three new members to its growing Mission Critical team: Rob Davies, Kayode Ayinde and Anju Nair. This expansion reflects the company’s continued commitment to investing in exceptional talent and strengthening its capabilities across disciplines and within its Mission Critical specialism. As the practice grows, chapmanbdsp welcomes a diverse group of professionals, whose expertise and perspectives will further enhance its culture and services. Davies, appointed as Project Director for chapmanbdsp, has over twelve years of experience within the data centre sector. Rob’s extensive background has provided him with a deep understanding of complex project delivery, from concept through to completion, across a range of high-value developments. Highly skilled in team management, he encourages collaborative work to achieve shared goals. Rob is joining the Mission Critical team and will share his knowledge across various Hyperscalers, and data centre projects, assisting chapmanbdsp in its deliverance of project management. Rob commented “What drew me to chapmanbdsp is its strong presence across the various sectors. I hope to widen the in-house offerings for chapmanbdsp, and look forward to expanding my skills within the industrial and commercial sectors. I aim to provide a quality approach to project delivery that provides consistency throughout”. Kayode Ayinde has also joined the Mission Critical team as an Electrical Engineer. With over 9 years of experience within the industry, both as an Electrician and Electrical Engineer, Kayode has not only hands-on practical experience, but also is great with technical design. Mission Critical projects are complex to work on and Kayode’s commitment to attention to detail ensures that the challenging, technical side to the projects suits his skill set.  Having previously assisted on a range of projects from offices and hotels to film studios and retail spaces, Kayode is ready to use his knowledge from across the industry to assist chapmanbdsp in the sectors it works with. One of Kayode’s strengths is his skills in project management, ensuring that deliverables are met effectively and to a high standard, “I love design day-to-day, but I also love teaching. Bringing some younger members and graduates to the design team would give me a great chance to step-up as a mentor and help build on the future generation of the industry” commented Kayode. Anju Nair, joined the chapmanbdsp Dubai office as an Electrical Engineer, bringing 4 years of high-quality experience to the team. Anju spent most of her time learning her skills in electrical engineering in Australia, working on projects from student accommodations, retail spaces, office fit-outs to data centres in Melbourne and Sydney. Anju has a strong understanding of how electrical design translates into practical, on-site implementation. Bringing extensive attention and detail to the team, Anju is set to further improve chapmanbdsp’s quality of multidisciplinary coordination. Anju is an exceptional Electrical Engineer, working on power systems, lighting and energy efficiency, making her well placed to assist and lead data centre projects. Chapmanbdsp continues to expand its mission to regularly innovate its skills, technology and expertise, to stay ahead of time, and Anju’s addition will help them do so. “I want to dive deep into AI, and incorporate it more into the design, so efficiency is improved. I believe technology can really help designers and engineers excel, we just need to use it correctly” Anju commented. Together, the appointments of Rob, Kayode and Anju mark an exciting step forward in Chapmanbdsp’s continued growth. Each brings valuable expertise and a shared commitment to excellence that will support the practice as it broadens its presence across regions and sectors. Their collective drive and technical strength will play an important role in shaping the  Chapmanbdsp’s data centre specialism. “We welcome to the Mission Critical Team Rob, Kayode and Anju, they each bring to the team individual qualities and expertise to enhance our project delivery to our clients. This growth demonstrates our commitment to the growing Data Centre Sector, strengthening our team across UK, EMEA and UAE.” David Gallagher, Director of Mission Critical. Building, Design & Construction Magazine | The Choice of Industry Professionals

Developer and investor P3 Logistics Parks is set to appoint British Land chief executive Simon Carter, following confirmation that he is stepping down from his role after five years at the helm of the UK-listed property company. Carter, who first joined British Land in 2004 and has spent a total of 18 years with the business across two periods, will take up a similar senior leadership position at P3. He is subject to a 12-month notice period, during which British Land will begin the process of identifying his successor. During his tenure as chief executive, Carter oversaw a period of strategic repositioning for British Land, strengthening its focus on London office campuses and retail parks. The company said he leaves the business with a strong management team in place and a platform well positioned to benefit from rental growth in supply-constrained markets. William Rucker, chairman of British Land, thanked Carter for his contribution, noting that he has played a central role in shaping the company’s direction and preparing it for its next phase of growth. He said the board wishes Carter well in his new role at P3 Logistics Parks. Reflecting on his departure, Carter said British Land has been a defining part of his professional life and described it as a privilege to have led the business. He thanked the board, executive committee and colleagues for their support and commitment to delivering the company’s strategy over the past five years. Carter added that decisions taken in the period following the pandemic have positioned British Land for long-term success, particularly across its core London and retail park assets. While acknowledging there is never a perfect time to move on, he said he leaves the business with market-leading positions and a strong outlook. His move to P3 Logistics Parks marks a high-profile leadership change within the UK and European property sector, bringing extensive experience of large-scale real estate investment and development to the logistics specialist. Building, Design & Construction Magazine | The Choice of Industry Professionals

The Institution of Structural Engineers (IStructE) has appointed Brian Uy as its 105th President for 2026. Today, The Institution of Structural Engineers (IStructE), the representative body for the profession worldwide, is pleased to announce the appointment of Brian Uy FIStructE CEng as its 105th President for 2026. Brian, who is currently Scientia Professor at the School of Civil and Environmental Engineering, University of New South Wales (UNSW), Sydney, Australia brings decades of expertise and experience to the role. His career has been as rich as it is varied, spanning roles at leading consultancies including Arcadis, Worley and Arup, working on some of the world’s largest and most complex projects. He has also been actively involved in the development of landmark industry codes and standards as well as being instrumental in ensuring they’re both fit-for-purpose and deliver positive outcomes. In addition to his role at UNSW, Brian chairs the Australian/New Zealand Standards on Steel and Composite Structures and serves as Vice President of the International Association of Bridge and Structural Engineering (IABSE). Involved in research in steel and composite structures for over 30 years, Brian has served on the editorial boards of fourteen international journals for structural engineering and is Chief Editor (Asia-Pacific) for Steel and Composite Structures and serves on the Editorial Board of IStructE’s flagship research journal Structures. He is also a significant contributor to international codes of practice in steel and composite construction and has served on the American Institute of Steel Construction (AISC) Task Committee 5 on Composite Construction and the American Society of Civil Engineers (ASCE) Structural Engineering Institute (SEI), Technical Committee on Composite Construction. His singular and visionary approach combines academic leadership with practical application, and his presidential year will focus on three interconnected themes that align with IStructE’s 2026-2030 strategic pillars: Registration and supervision – Championing greater professionalism through regulatory frameworks, exploring supervision models and safety initiatives. He aims to strengthen learning from structural failures through global programmes like CROSS, ensuring the profession continues to prioritise safety across all designs and builds. Structural efficiency and embodied carbon – Raising further awareness of sustainable design practices by promoting structural efficiency principles how these can lead to the reduction of embodied carbon. He will actively encourage structural engineers to design optimised structures that consider the system and material behaviour across the whole structure or building’s lifecycle, from cradle to grave. Technical competence and research – Supporting professionals by focusing on core learning and development areas, including composite systems, sustainable structures and low embodied carbon solutions. His aim is to ensure engineers have the advanced knowledge needed to design high-performance, sustainable structures with purpose, that benefit people, planet and the wider structural engineering profession. Commenting on the achievement, Brian Uy, incoming IStructE President, says: “Structural engineering is an ever-changing profession that demands technical excellence, a commitment to sustainability and is punctuated by the collaboration of teams of professionals. Looking to the future, I want to ensure our members have the knowledge, support and regulatory frameworks they need to design structures that are not only safe and efficient, but also have a positive impact on society-at-large. By creating opportunities for closer collaboration between academia, industry and professional bodies, we can enhance our profession and empower structural engineers across the world to deliver better outcomes for the built environment.” Yasmin Becker, IStructE CEO, said: “Brian’s distinguished 35-year academic career together with his active involvement with IStructE since 1992, underscores his significant contribution to the advancement of structural engineering worldwide. A champion of collaboration between academia and professional practice, Brian is also a strong advocate for structural efficiency. I look forward to working with him as he takes up the position of the IStructE’s 105th President in 2026.” Brian succeeds Mohamad Al-Dah and takes up the presidency for the entirety of 2026. To register to watch Brian’s inaugural address, which takes place at 18:00 (GMT) on Thursday 22 January 2026 click here. Building, Design & Construction Magazine | The Choice of Industry Professionals

Patrick joins as service line head to lead a new specialist department within Project & Building Consultancy Colliers has announced the appointment of Patrick Foster to lead its newly created Measured Survey Services department, within the Project & Building Consultancy division. Patrick brings more than 15 years of industry experience, and more recently he was a Director in the CBRE/Turner & Townsend Measured Survey team in London. In his new role, Patrick will spearhead the development and delivery of Colliers’ Measured Survey Services, providing clients with a comprehensive range of Geomatic Surveying solutions. Patrick brings deep expertise in internal area reports, measured building surveys and other geospatial deliverables. This strategic move reflects Colliers’ commitment to expanding its technical capabilities and delivering best-in-class data and insights to clients across the UK. Gavin McCosh, Director, Project & Building Consultancy at Colliers, said:“Patrick’s appointment is a great start to 2026, and it marks an exciting time for Colliers as we launch Measured Survey Services. His proven leadership and technical expertise will enable us to deliver accurate, technology-driven solutions to add real value to our clients. This new service line strengthens our team offering and reflects our continual growth and improvement.” Patrick Foster, Director, Measured Survey Services, commented:“I’m excited to join Colliers and lead the launch of our Measured Survey Services team, bringing clients a fully integrated solution. With demand for precise data and advanced surveying solutions growing rapidly, this new service line is vital for the property industry. I’m looking forward to building a market-leading team and helping clients get the best out of their assets.” This appointment marks a significant step in Colliers’ strategy to broaden its Project & Building Consultancy offering and respond to growing client demand for accurate, technology-driven surveying solutions. Building, Design & Construction Magazine | The Choice of Industry Professionals

Ecofill Group Limited has appointed Mark Watford as Chief Financial Officer, strengthening its leadership team as the business continues to scale its operations and accelerate growth in the UK and beyond. Mark brings over 25 years’ experience in senior financial, commercial, and operational leadership roles across construction, infrastructure, and technology-led businesses. His career spans both SME and large corporate environments, with significant international exposure, including senior roles within global organisations operating across Europe, North America, and Asia. He has a strong track record of supporting high-growth businesses through periods of expansion, acquisition, and transformation, providing the financial discipline and strategic insight required to scale sustainably. Mark’s experience includes working with private equity-backed groups, leading complex corporate restructures, and supporting businesses through international growth and integration. In his role as CFO, Mark will provide strategic financial oversight and governance for Ecofill. His primary focus will be supporting Ecofill’s continued growth, ensuring the business has the financial structure, controls, and insight required to scale responsibly while maintaining strong commercial foundations. Trevor Gaughan, Founder and CEO of Ecofill Group, said: “Mark’s appointment is a major step forward for Ecofill. He brings deep financial expertise, strong commercial judgement, and valuable international experience that will support our ambitions as we continue to scale. As demand for our technology grows, Mark’s leadership will be critical in ensuring we grow in a structured, resilient, and sustainable way.” Mark Watford added: “Ecofill is a business with a clear purpose, a compelling technology, and significant growth potential. What attracted me most is the opportunity to support a UK-based company with ambitions that extend well beyond the domestic market. I’m looking forward to working with the team to help build strong financial foundations that support long-term, sustainable growth.” Based in Leeds and operating nationwide, Ecofill transforms on-site clays and subsoils into high-performance and compliant aggregate replacement products, eliminating the need to send soils to landfill, removing the requirement for imported aggregates, and significantly reducing both carbon emissions and lorry movements. Building, Design & Construction Magazine | The Choice of Industry Professionals

Molson Equipment has appointed Simon Causier as sales director, bolstering its senior leadership team as the business looks ahead to further growth in 2026. Causier joins the plant and machinery supplier following the collapse of Warwick Ward Machinery, where he held the role of commercial director. He spent 18 years with the business and played a key role in launching and developing a range of equipment brands across the UK construction, recycling and aggregates sectors. Warwick Ward Machinery entered administration in December 2025 after more than five decades of trading, bringing Causier’s long tenure with the business to an end. His move to Molson marks a continuation of his career in the heavy equipment market, where he has built extensive experience and strong industry relationships. Speaking about his appointment, Causier said his career has been shaped by a focus on understanding customer needs and delivering high-quality aftersales support. He added that Molson’s customer-led ethos and reputation within the sector were key factors in his decision to join the company. Molson Group chief executive Robin Powell said the appointment comes at a challenging time for the UK market but described the recruitment of experienced leaders as critical to the company’s long-term strategy. He said Causier brings significant knowledge, expertise and connections, which will help position Molson for continued growth. Causier said he has long admired Molson’s approach to the market, pointing to the company’s strong growth and professional operation. He added that he is looking forward to contributing his experience to the sales team and supporting the next phase of the business’s development. The appointment underlines Molson Equipment’s confidence in its future direction, as it continues to invest in people and leadership despite wider market pressures. Building, Design & Construction Magazine | The Choice of Industry Professionals