A major event for the South West construction industry brought together 150 industry leaders and professionals to shine a light on major challenges facing the sector. Attendees gathered at the Future Skills Centre in Exeter for the Constructing Excellence South West Construction and Housing Summit and participated in an exclusive
A host of new features, interactive demos, international pavilions from across the globe, and a charity Gumball Rally across the country have all been announced by the organisers of the UK’s largest event for the built environment, UK Construction Week (UKCW), which makes a welcome return to London’s ExCeL from
A new report published in partnership between McKinsey & Company and the World Economic Forum reveals that the construction sector’s carbon dioxide emissions – from building to real estate to infrastructure – can be reduced by up to 75% or 4 gigatons of carbon dioxide by 2050 through the establishment
January 2024, London: The speaker programme at Workspace Design Show (27 -28 February 2024, Business Design Centre, London) has been an integral part since the event’s inception in 2021and this year is no exception with over 120 speakers featuring across four key elements of discourse. The Workspace Design Talks programme,
Platform Housing Group, the largest social landlord in the Midlands, have announced they will be part of this year’s UK Real Estate, Investment and Infrastructure Forum (UKREiiF) in May. The housing association is hosting a discussion on redefining partnership working and how it can help solve the housing crisis on
Veriforce CHAS, the supply chain risk management expert, is encouraging employers to make a habit of addressing mental health in 2024 as new figures indicate that stress, depression or anxiety now account for almost half (49%) of all cases of work-related ill health. According to the latest data from the HSE,
The new $30 million facility in Warrington, UK, is expected to open in 2025 creating 50 new jobs Warringtonfire, a global leader in Fire Testing, Inspection and Certification (TIC), has announced plans to open a new facility in Warrington, UK. Expected to open in 2025, the new facility will be
Whilst large swathes of the UK construction industry continue to demonstrate a ‘head in the sand’ attitude by failing to adopt more performance and energy efficient ways of building, surely now it’s only a matter of time before they radically rethink things. Enter the recent changes to the all-important Part
Last week, housebuilding SMEs were invited to a Future Homes Hub (FHH) event, hosted by leading housebuilder Redrow, at its Stone Hill Meadow development. Leaders from across the industry gathered at the site, which was the first to launch since Redrow committed to install Air Source Heat Pumps across all
Berkeley Group – one of the largest home builders in the UK – has reaffirmed its support for the newly updated Consumer Code for Home Builders (‘the Code’) as part of its continued focus on customer satisfaction. This ongoing commitment will see thousands of home buyers benefit from additional protection
A major event for the South West construction industry brought together 150 industry leaders and professionals to shine a light on major challenges facing the sector. Attendees gathered at the Future Skills Centre in Exeter for the Constructing Excellence South West Construction and Housing Summit and participated in an exclusive one-day event. In true Constructing Excellence South West (CESW) style the agenda was jam-packed. The day kickstarted with a speech from Chair of the Great South West, Karl Tucker, who highlighted the enterprise’s ambitions to lead and influence economic growth, job creation, and prosperity across Devon, Plymouth, Somerset, and Torbay. A series of panellists then took centre stage as attention turned to critical matters impacting the industry including ongoing environmental issues, leadership within construction, the supply chain and procurement processes, the Building Safety Act, housing challenges – namely planning permission, offsite and building regulations – as well as acquiring new skills. As a cross-sector, cross-supply chain member-led organisation, CESW has a keen focus on creating opportunities for like-minded professionals to work more collaboratively so a different approach was adopted for this year’s annual conference. Attendees were given the chance to discuss every topic with their peers and ask each panel a series of questions, completely transforming the summit into an engaging and collaborative open forum. Kevin Harris, CEO of Constructing Excellence South West, said: “It’s not often that so many people from across the South West Construction industry are together in one room, so we knew we needed to make the most of this opportunity. We switched up the format of the summit to make sure everyone could get involved in the discussions taking place throughout the day. “We’ve recorded everything that was mentioned during the summit and will be using these findings to create exclusive best practice content that will be shared more widely with our members. “The feedback we’ve received from those who attended has been incredible and I look forward to seeing what the next few months have in store as we continue to look at how we can bring the region together to continue sharing their knowledge, experience, and examples of best practice.” Charged with connecting industry professionals to shape the future of housing and construction practices, CESW is a member-led organisation that exists to produce a better-built environment. To find out more information about how you can get more involved, visit: https://constructingexcellencesw.org.uk/ Building, Design & Construction Magazine | The Choice of Industry Professionals
A host of new features, interactive demos, international pavilions from across the globe, and a charity Gumball Rally across the country have all been announced by the organisers of the UK’s largest event for the built environment, UK Construction Week (UKCW), which makes a welcome return to London’s ExCeL from 7-9 May 2024. The multi award-winning show will see the debut of a new Live Demo Theatre; Skills and Training Hub; a construction-specific Recruitment Zone; new C-Suite Summits; a ‘Gumball Rally’ which finishes at UKCW London; a host of international exhibitors housed in pavilions from India, China, Turkey, Italy, Spain, Germany and France. UKCW London is once again co-located with Concrete Expo and The Offsite Show, as well as the UK’s premier event for the self-build sector, Grand Designs Live. New features at UKCW London include: Sam Patel, UKCW event director, commented: “Construction is a fast-paced and evolving industry, and so our show needs to reflect that – hence the new areas which focus on skills, training and recruitment to address the skills gap which we all know has been affecting the sector for a number of years.” Registration for UKCW London is now live (and free) through the new-look website. The London show is complemented by its sister event, UKCW Birmingham, which takes place at the NEC from October 1-3. The NEC was the birthplace of UK Construction Week in 2015 and the trade show has grown to become the UK’s largest built environment event. Details on the Birmingham programme of events and speakers will be announced in due course, but exhibition space is already filling up – to enquire for your business, contact Info@ukconstructionweek.com To find out more about both shows and to register for UKCW London for free, visit https://ukcw-london-2024.reg.buzz/cab-pr Building, Design & Construction Magazine | The Choice of Industry Professionals
A new report published in partnership between McKinsey & Company and the World Economic Forum reveals that the construction sector’s carbon dioxide emissions – from building to real estate to infrastructure – can be reduced by up to 75% or 4 gigatons of carbon dioxide by 2050 through the establishment of a circular economy. The report has found that circularity also presents substantial economic advantages, with the potential to yield an annual net profit gain of up to $46 billion by 2030 and $360 billion by 2050. As the population grows and urbanization accelerates, 30 billion square meters of new buildings will need to be constructed in the next 40 years – similar to building the equivalent of New York City every 40 days. Most of this growth will occur in emerging markets including Africa, the Middle East, and Asia. Creating a sustainable and resilient built environment is crucial for people’s well-being and to stay within safe planetary limits. “The construction sector is a crucial industry for reducing greenhouse gas emissions in the long term,” says Sebastian Reiter, partner in the Munich office of McKinsey and co-author of the study. “One-third of material consumption and 26% of global carbon dioxide emissions come from this sector. At the same time, this sector employs 7% of people globally and accounts for 13% of economic output.” The report considers the potential for carbon dioxide abatement and potential net value gain for six key building materials: cement and concrete, steel, aluminium, plastics, glass and gypsum. Key findings include: · Circular loops could abate up to 4 gigatonnes of CO2 (Gt CO2) in 2050. · In 2030, recirculation of materials and minerals and CCS/CCU are each expected to contribute around 40% of total abatement. · Circularity in cement has the potential to create the highest value pool across materials, with an estimated net value gain of $10 billion in 2030 and $122 billion in 2050. In conclusion, Jukka Maksimainen, senior partner in the Helsinki office of McKinsey and co-author of the report notes: “Our analysis of the construction sector shows an extraordinary potential for circularity – not only through carbon dioxide savings but also on a financial level. Nevertheless, we see hardly any solutions in the market that address this issue at scale yet – this makes it even more essential that we identify scalable solutions and make them visible.” To download the report: Circularity in the Built Environment: Maximizing CO2 Abatement and Business Opportunities, please see here. Building, Design & Construction Magazine | The Choice of Industry Professionals
January 2024, London: The speaker programme at Workspace Design Show (27 -28 February 2024, Business Design Centre, London) has been an integral part since the event’s inception in 2021and this year is no exception with over 120 speakers featuring across four key elements of discourse. The Workspace Design Talks programme, which will take place in a dedicated space, the Design Talks Lounge, designed by global design and architecture firm Gensler, will feature inspiring sessions from leading industry professionals over the event’s two days. Speakers include Helen Berresford, Head of ID:SR, Sheppard Robson; Alan Bainbridge, Director of BBC Workplace; Naomi Sakamoto, Principal, Gensler; Matt Jackson, CEO, BDG architecture + design and Grant Kanik, Partner, Foster + Partners. The latter will be speaking as part of a panel entitled ‘Insights and perspectives on the convergent future of workplace’ which also features panellists Yasmin Al-Ani Spence, Director, WilkinsonEyre and Nicola Gillen, EMEA Lead, Total Workplace, Cushman and Wakefield, chaired by workplace design journalist and author Helen Parton. Sustainability Works returns for 2024 and is held on 27 February, once again bringing together a selection of key figures behind the workplace market’s leading sustainable initiatives and projects. Curated by Mick Jordan, Editor of Works magazine confirmed speakers include Golnaz Ighany, Sustainability Director, BDP; Gurvinder Khurana, Director, M Moser; Pernille Bonser, CEO, Resonate Interiors and Mario Viera, Head of Sustainability, Scott Brownrigg. The Occupiers Forum, held on 28 February, is the complete ‘The View from HQ’. Located in the Insights Lounge, it willprovide unique insights into what employers are doing to create an engaging workplace experience. The Forum’s speakers include Steve Wright, Director of Workplace Design & Change Management, GSK; Sarah Murdoch, Corporate Real Estate Director, Visa; Sue Glew, Programme Director, The Better Workplace Programme, BT and Kate Smith, Executive Director, Occupier Consulting UK, CBRE. Both the Sustainability Works session and the Occupiers Forum will be held in the Insights Lounge designed by BDP. Also returning for this year across both days of Workspace Design Show is the FIS Conference, a crucial in-person gathering for the not-for-profit representative body of the finishes and interiors sector in the UK. Sessions held on both 27 & 28 February will provide a platform for the latest industry thinking, supporting the organisation’s aims of improving safety, minimising risk, enhancing productivity, and driving innovation in the sector. The conference will include professional insight from the likes of Chris Webb, Head of Sustainability, tp bennett; Helen Gawor, Group Director of Strategy & Innovation, ISG; Vidhi Sharma, Creative Director, Modus Workspace and Ana Rita Martins, Sustainability Lead, MCM. Once again, Workspace Design Show will gather together leading architects, designers, real estate professionals, tenants and other industry experts to exchange their insights around the world of workplace design. Online registration is free for all visitors, and includes access to all four conferences, show features and the networking party. Register now to attend Workspace Design Show. Building, Design & Construction Magazine | The Choice of Industry Professionals
Platform Housing Group, the largest social landlord in the Midlands, have announced they will be part of this year’s UK Real Estate, Investment and Infrastructure Forum (UKREiiF) in May. The housing association is hosting a discussion on redefining partnership working and how it can help solve the housing crisis on the opening day of the three-day event in Leeds, starting on May 21st. The forum is expected to attract over 10,000 developers, investors, occupiers and local authorities attending various sessions centred around the built environment. Executive Director of Growth and Development Gerraint Oakley will lead the discussion, alongside hand-picked guests to explore the issues surrounding the barriers currently experienced in development. Mr Oakley said, “We’re delighted to be returning to UKREiiF following the success of our participation in the 2023 event. Our partnership work is going to be crucial in succeeding in providing affordable housing in the next 12 months and beyond and the forum will be a key part of our engagement with the sector. All the indications are that there will be even more people attending and that can only mean more important conversations and ideas-sharing that will benefit the built environment.” Keith Griffiths, Chief Executive Officer and Founder of UKREiiF, said: “We’re thrilled to announce that Platform Housing Group will be joining us at the third annual UKREiiF event! Their dedication to excellence in housing and community impact perfectly resonates with our ethos of fostering industry advancement and impactful partnerships. We eagerly anticipate their bespoke session, enriching our discussions and contributing to the event’s success.” Led by the UK’s leading property events company Built Environment Networking and supported by some of the biggest UK property and infrastructure companies, the third annual UKREiiF event will be held in Leeds on 21-23 May 2024. The forum will attract inward investment, generate economic growth, and drive a more sustainable and inclusive culture within the property and construction industries. Building, Design & Construction Magazine | The Choice of Industry Professionals
Veriforce CHAS, the supply chain risk management expert, is encouraging employers to make a habit of addressing mental health in 2024 as new figures indicate that stress, depression or anxiety now account for almost half (49%) of all cases of work-related ill health. According to the latest data from the HSE, during the 2022/23 period, approximately 875,000 workers experienced work-related stress, depression, or anxiety, resulting in 2,590 cases per 100,000 workers and an estimated loss of 17.1 million working days. Underscoring the need for businesses to proactively address mental health concerns in 2024, Veriforce CHAS Managing Director Ian McKinnon comments: “The latest HSE statistics on workplace ill health shows mental health issues continue to loom large, which is why we are encouraging businesses to make a habit of addressing mental health in the coming year. “We urge businesses who haven’t already done so to sign the Causeway mental health pledge and commit to promoting good mental health as a routine part of their business operations.” The good news is that there are a range of free workplace mental health resources that can support businesses in this aim. Find out more in the Veriforce CHAS FREE Mental Health Resources Guide for Businesses. Prepare for new standard Taking action around mental health now will help businesses prepare for a future where mental health assessments become a standard component of the prequalification process. Veriforce CHAS is working to contribute to this shift by launching a dedicated mental health accreditation in 2024. This initiative aims to set benchmarks for how businesses and their supply chains address mental health, fostering a healthier and more supportive work environment. Ian adds: “At Veriforce CHAS, we have a long history of setting compliance benchmarks and raising health & safety standards, and we are resolved to use this influence to drive improvements in workplace mental health in 2024 and beyond.” Find out more about CHAS at: http://www.chas.co.uk/ or call 0345 521 9111. Building, Design & Construction Magazine | The Choice of Industry Professionals
The new $30 million facility in Warrington, UK, is expected to open in 2025 creating 50 new jobs Warringtonfire, a global leader in Fire Testing, Inspection and Certification (TIC), has announced plans to open a new facility in Warrington, UK. Expected to open in 2025, the new facility will be the largest in the UK and provide fire testing, technical and certification services. Customer demands for Warringtonfire’s product testing are set to continue to grow significantly, due to increasing regulatory requirements, the introduction of additional standards, the rising importance of third-party certification and product assurance as well as the need for shorter testing lead times. The new facility will meet this increased demand; it will represent an almost 80% increase in size over its existing facility in the region and is expected to triple Warringtonfire’s testing capacity in the medium term. The new facility, which is being built at Birchwood Park near Warrington, will add unique capabilities including eight state-of-the-art fire resistance testing furnaces, comprising three horizontal and three vertical furnaces (designed to evaluate the fire performance of different products or assemblies built either horizontally or vertically), and two indicative furnaces (which provide a very focused testing method to quantify the ability of a material or assembly to withstand exposure to high temperatures). The new facility will also provide larger preparation areas to improve workflow as well as higher quality and more accessible customer reception and viewing areas. In line with the commitment to be more sustainable, the new facility will implement extensive measures to reduce energy use, maintain air quality and potential environmental impacts, including built-in recycling systems, energy-efficient fans, plus smoke & odour capture and treatment. The new facility will create over 50 new jobs in the Warrington region, with a commitment to training and upskilling new and existing employees. The 200 strong team will be one of the world’s largest teams of fire technical experts. Jason Dodds, VP of Warringtonfire, said: “Our new fire testing facility in Warrington is a major investment in the region and a statement of our ambition for the business. We are excited to be expanding into Birchwood Park and undertake our essential product testing in this state-of-the-art business park. “The new facility will significantly improve Warringtonfire’s testing offering for our customers, providing a faster and more wider ranging service, as well as expanded access to technical excellence delivered by the foremost experts in the fields of fire testing and certification. It will solidify our position as the go-to partner for fire testing and related services and broaden our ability to serve customers across the value chain. Using best in class building design and new technology, we will also be able to greatly improve our environmental footprint, which is incredibly important to us as a company and is becoming increasingly important for our customers.” Warringtonfire’s existing facility will continue to operate at full capacity while the new facility is under construction. Following the transfer of fire resistance testing to Birchwood Park, part of the existing facility will be used to create a center of excellence for reaction to fire testing, which are smaller scale tests including spread of flame and heat release. Construction of the new 101k sq. ft. facility has begun and is expected to be completed in 2025. The total investment in the new facility will be circa $30 million. The designers were TP Bennett Architects and Hoare Lea and construction is being managed by Arcadis with Tilbury Douglas as the principal contractor carrying out the works. Warringtonfire specialises in providing comprehensive testing and certification services related to infrastructure, with a portfolio of services including fire resistance and reaction to fire testing, security, durability and weather testing, product certification and inspection. Warringtonfire works with key stakeholders at every stage of the project lifecycle, from architects and designers to contractors and developers, planning and local authorities, building owners and operators and product manufacturers. The new enhanced facility will be of particular use for product manufacturers for their R&D development for bringing a product to market or for achieving certification.
Whilst large swathes of the UK construction industry continue to demonstrate a ‘head in the sand’ attitude by failing to adopt more performance and energy efficient ways of building, surely now it’s only a matter of time before they radically rethink things. Enter the recent changes to the all-important Part L of the building regulations. Having come into force in June of last year, the period for compliance is now firmly behind us, with the overall industry heading beyond what is an interim step to more stringent legislation that will come under the Future Homes Standards in 2025. Based against a background that provides a further uplift to existing energy efficient standards and carbon emissions for homes, the new regulations apply to anyone involved in designing, constructing or renovating buildings in England, including architects, builders, developers, engineers, and other building professionals. Whilst the latest Part L updates precede all new homes having to be produced with 75% – 80% fewer emissions from 2025, let’s first look at what is required to comply with the new measures, which include a mandate for new energy efficiency targets and alterations to assessment methodology. Part L Update – The Key Components Separated into four volumes to include new dwellings, existing dwellings, new buildings other than dwellings, and existing buildings other than dwellings, a fabric-first approach features strongly in the latest updates. This is not surprising given that this has long been considered a cost-effective way of saving carbon and delivering energy efficiency over the whole life of a building. Key considerations here centre on construction techniques that deliver maximising airtightness, optimising insulation and eliminating thermal bridging. Obviously using more energy-efficient walls, floors, windows and roofs can help reduce the dependence on secondary technologies and their associated energy costs. And what about all-important U-values? These are the main changes that need to be met under the Part L regulations: Who Will Be Impacted By The Changes? Obviously the new standards need to be considered from the very early design stages to ensure compliance. And whilst architects will need to work closely at overall building design efficiency, it is traditional builders that will feel the biggest force of the change through the need to adapt to newer energy-efficient designs, materials and construction methods. In essence, they must ensure that the building envelope is well insulated to reduce heat loss and minimise thermal bridging. This is likely to necessitate the use of thicker insulation materials and the introduction of more adequate airtightness measures, such as vapour barriers, tapes and sealants. As for other trades, then plumbers and HVAC technicians will be looking to install more efficient heating and ventilation systems and increase the use of renewable energy sources such as solar, thermal or heat pumps, whilst electricians will focus on more efficient lighting systems that minimise unnecessary energy use. They will also be increasingly involved in installing renewable energy sources such as PV panels and wind turbines. Other Key Compliant Considerations Whilst all elements of the regulations need consideration, understanding and planning that starts at the design stage, builders and developers also need to keep detailed records of the materials and systems used in construction, along with step-by-step photographic evidence. Failure to do so may result in potential rework, build delays, and possible financial penalties. The Solution Obviously reducing the carbon footprint and maximising the energy efficiency of any building is a task for everyone. So it will be imperative that those in the industry work collaboratively to ensure the necessary measures are implemented and complied with effectively. Indeed the overriding solution is not new! It’s not about reinventing the wheel but encouraging builders and contractors to adopt new ways and means of building using proven off-site and MMC system solutions such as those provided by the likes of Excel Group. Whilst many builders still see MMC and off-site building as purely timber frame, this couldn’t be further from the case. The focus should be on the specific needs of the project and this is where the Excel approach differentiates themselves in the marketplace. Standing as a specialist sub-contractor and having developed relationships with dedicated and sustainable supply chain partners across a range of component manufacturing disciplines, on offer is a range of off-site solutions (SIPs, timber frame, CLT and light gauge steel). After all, one size doesn’t fit all! In support of each solution, Excel has engaged software from industry specialists, FONN that captures all relevant details, dates and time steps making Part L assessment easier, while providing full transparency to the ERC assessor and end user. FONN also provides the opportunity for highly efficient project management workflows benefiting all project stakeholders. In addition, Excel Group operates a proven window and door business in partnership with leading global brands to offer a complete sustainable glazing solution – either stand alone or as part of an offsite structural package. Further expansion into SFS infill and external cladding systems has also facilitated the offer of bespoke packages for customers, developers and contractors to suit specific needs. So for any builders or contractors unsure, sceptical or lack the confidence and knowledge to embrace MMC and all that off-site construction has to offer, Excel can provide an initial system agnostic consultative discussion that serves to build trust on the basis that it is never going to be a single solution offering. Surely adopting building solutions that already exceed the requirements of Part L makes sense, as is the case with many of today’s off-site construction solutions? And for those who remain uncertain, then the further profound implications that Future Homes Standards of 2025 are set to bring, must be an eye-opener and catalyst to start considering other, more sustainable ways of doing things. Building, Design & Construction Magazine | The Choice of Industry Professionals
Last week, housebuilding SMEs were invited to a Future Homes Hub (FHH) event, hosted by leading housebuilder Redrow, at its Stone Hill Meadow development. Leaders from across the industry gathered at the site, which was the first to launch since Redrow committed to install Air Source Heat Pumps across all its new, upcoming developments. Stone Hill Meadow is a prime example of Redrow’s eco-electric homes with underfloor heating and other energy efficient features fitted as standard. The Future Homes Hub has been focusing on driving greater collaboration to support successful delivery of the Future Homes Standard alongside other priorities in meeting the sector’s climate and environmental goals such as water efficiency improvements, biodiversity net gain and improving sustainability metrics. The event was organised by the FHH Implementation Board, which is Co-Chaired by Redrow CEO Matthew Pratt, as part of the collaboration efforts and to promote knowledge sharing within the industry ahead of the Future Homes Standard being implemented in 2025. Matthew Pratt, CEO of Redrow and Co-Chair of the FHS Implementation Board, said: “SMEs are a vital part of the industry transition to new, low carbon forms of energy. Having started out as a small business ourselves, nurturing new SME’s and offering a helping hand will always be at the heart of our culture. As housebuilders, we must work together to offer customers the best homes possible, that are fit for the future and for the planet. Redrow will continue collaborating and sharing knowledge to achieve these goals, through more events as well as online tools and webinars.” MD of Carr & Carr (Builders) Ltd and National President of the Federation of Master Builders commented: “These events are so important for SMEs like us who don’t have the technical departments, facilities and expertise of volume housebuilders. Redrow’s willingness to open their doors, collaborate and share learnings within the industry, when it comes to sustainability, energy efficiency and the implementation of the Future Homes Standard, will be pivotal in facilitating a level playing field for SMEs like us, as we move towards the 2025 goals.” Ed Lockhart, CEO of the Future Homes Hub, said: “Visiting Redrow’s Stone Hill Meadow development provided a very engaging way, particularly for SMEs who attended, to understand some of their learnings since launching heat pumps as standard across their business. By launching at scale, well ahead of the Future Homes Standard implementation deadline, they’ve been able to collate an enormous amount of learnings across the technical, design, supply chain and commercial aspects of the net zero transition. We know that sharing these learnings with SMEs is absolutely vital, and we’ll be encouraging other housebuilders to do the same, as well as implementing more tools to make these learnings accessible to everyone within the industry.” The Future Homes Standard 2025 (FHS) represents a significant and early milestone in England’s pathway to net zero, with substantial implications for how new homes are built. Successful implementation is therefore critical both for the homebuilding sector and more widely government and society. Building, Design & Construction Magazine | The Choice of Industry Professionals
Berkeley Group – one of the largest home builders in the UK – has reaffirmed its support for the newly updated Consumer Code for Home Builders (‘the Code’) as part of its continued focus on customer satisfaction. This ongoing commitment will see thousands of home buyers benefit from additional protection introduced following an independent review of the Code. The revised Code (fifth edition), effective from 1 January 2024, provides enhanced protection for consumers, with additional requirements and guidance for builders to help improve customer service. Berkeley Group has sought to operate in line with Code requirements since the Consumer Code for Home Builders was first launched in 2010, and latest research shows 97.5% of its customers would recommend Berkeley to a friend[1]. The Group is now preparing for the additional requirements contained in the updated Code. Rob Perrins, CEO of Berkeley Group, said: “Our customers are at the heart of everything we do, which is why we’ve always been supportive of the Consumer Code for Home Builders. The Code provides clear requirements, with supporting resources and training, which help our colleagues across the business maintain consistent, high quality customer service. “We particularly value the experienced, independent feedback provided by the Code through a combination of site audits, adjudicator decisions and industry-wide learning. The Consumer Code for Home Builders is ideally placed to provide us with credible, experienced, and sometimes challenging feedback, that supports our commitment to customer satisfaction and continuous improvement.” Noel Hunter, Code Chair, said: “We are delighted that Berkeley Group has confirmed its ongoing commitment to the Consumer Code for Home Builders. Our revised Code builds on over ten years of enhanced protection for new-build home buyers. It’s extremely encouraging to see the additional requirements and consumer protection we’ve built in, being welcomed by the industry.” A free ‘Transition Pack’ is available to help home builders comply with the revised Code and can be downloaded from the Code’s Home Builder Resources Page alongside other useful documents. 1Based on customer feedback surveys independently collected by In-house Research FY 2023 [1] Based on customer feedback surveys independently collected by In-house Research FY 2023 Building, Design & Construction Magazine | The Choice of Industry Professionals
