Wates Living Space Maintenance has secured a £24 million contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes.

The contract will run for five years with an optional five year extension which will see Wates Living Space maintenance provide a 24/7, 365 days a year service for almost 14,000 homes throughout 18 London Boroughs and the counties surrounding them.

The work will add to Wates Living Space Maintenance’s extensive London presence and will be delivered across housing stock within the London Boroughs of Barnet, Harrow, Westminster and Brent.

Throughout the life of the contract, Wates has also pledged to use its presence throughout London to positively benefit the communities it works in.

Included in the commitment will be opportunities for employment and training, bolstered by the appointment of local supply chain partners.

Wates Living Space Maintenance Managing Director, David Morgan, said that their appointment to deliver the important work on behalf of Network Homes is a great testament to their reputation as a responsive, reliable and trusted partner to their clients.

Morgan added: “Wates Living Space Maintenance shares Network Homes’ commitment to continually better our offering to residents, which will be achieved throughout this programme via our innovative round-the-clock service delivery.

“We are now focused on mobilising our teams and ensuring that our client’s investment is realised effectively and efficiently, ultimately upholding the quality and comfort that they proudly offer to their customers.”

Director of Asset Management at Network Homes, Gerry Doherty, said that having a top quality responsive repairs service is essential to help them achieve their ambition of 90% customer satisfaction.

Doherty added that their appointment of Wates is a key step towards achieving this and he is confident that they will carry on improving and providing a top level of service to their customers.