The facilities management sector is entering a new era, where data, technology and predictive insights are transforming how buildings are maintained, operated and optimised. For decades, the Building Engineering Services Association’s SFG20 standard has provided the industry with a trusted framework for building maintenance. Since its introduction in 1990, the
New platform to support repair services across more than 40,000 homes Housing Maintenance Solutions (HMS), Torus Group’s in-house building and maintenance contractor, has partnered with Totalmobile to enhance housing repair services in the North West. Supporting around 83,000 tenants across more than 40,000 homes, HMS will adopt Totalmobile’s award-winning Field
Despite some improvements from last year, 38% still do not update their asset registers or do not know how often they are updated According to a recent survey, 38% of facility maintenance professionals do not update their asset registers or do not know how frequently they are updated. Although the
Leading North West property services company The Momentum Group has strengthened its portfolio with two new appointments across its property management company, Momentum Manage, further demonstrating the business’s expansion across brand new property sectors. The two new appointments include Graylaw Industrial Estate, which is Momentum Manage’sfirst appointment in the industrial sector. The estate is owned by Riverlow Group, a real estate investment and development company headquartered in London.
National maintenance, refurbishment and fit-out contractor Novus Property Solutions has secured a new 15-year planned improvement and major works contract with The Guinness Partnership in the South West, reinforcing a 14-year strong relationship of trusted delivery and shared purpose. Valued at £11 million per year, the contract will see Novus
Mears has sold its education and health facilities management division for £18m as it accelerates its strategic shift towards core housing services. The contractor confirmed the sale of Morrison Facilities Services Limited following a competitive sales process, marking another step in its plan to streamline operations and concentrate exclusively on
RFM, a market leading premium property transformation and management company, has revealed the launch of its new brand identity and strategic direction, with a focus on streamlining services to focus on total property management. RFM has grown significantly since its launch in 1961, when it began as a high-quality plastering
Birmingham City Council is overhauling the way its council housing is maintained, appointing a new group of contractors to take responsibility for long-term repairs and investment across the city. From July 2026, Equans, Wates and Mears will deliver day-to-day repairs, planned maintenance and improvement works across around 60,000 council homes.
Premier Technical Services Group has expanded its lightning protection operations with the acquisition of Earth Tech LPS Ltd, strengthening its presence in the Scottish market. PTSG provides a wide range of specialist building compliance and safety services across the UK, including lightning protection testing and inspection. The group already describes
Robertson Facilities Management has secured its first contract with ScotRail after being appointed to deliver grounds maintenance and winter gritting services across the rail operator’s Scottish estate. The two-year contract was awarded following a competitive tender process and marks the first time Robertson Facilities Management has worked with ScotRail. The
The facilities management sector is entering a new era, where data, technology and predictive insights are transforming how buildings are maintained, operated and optimised. For decades, the Building Engineering Services Association’s SFG20 standard has provided the industry with a trusted framework for building maintenance. Since its introduction in 1990, the standard has helped facilities managers establish consistency across maintenance programmes, procurement processes and engineering operations. Today, SFG20 continues to underpin best practice, offering thousands of maintenance schedules covering a vast range of building assets. However, modern buildings are significantly different from those of previous generations. Advances in digital technology, smart systems and connected infrastructure mean that many assets now generate detailed operational data, providing real-time insights into performance, efficiency and condition. According to Andre Bothma, Managing Director – Strategic Asset Management & Energy at Bellrock, the industry now has an opportunity to move beyond traditional one-size-fits-all maintenance strategies and embrace a more intelligent, responsive approach. Rather than relying solely on fixed maintenance schedules, predictive facilities management platforms can analyse asset performance continuously, helping engineering teams identify issues before they escalate into costly failures. By combining operational data, environmental factors and usage patterns, facilities managers can make more informed decisions and deploy resources where they deliver the greatest value. This evolution is not about replacing established maintenance standards. Instead, it is about enhancing them through technology, creating dynamic maintenance strategies that adapt to the specific requirements of individual buildings and assets. A manufacturing facility operating in a demanding industrial environment, for example, may require a very different maintenance approach from a modern office building, despite containing similar equipment. The benefits are substantial. Intelligent maintenance programmes can reduce unnecessary callouts, improve workforce efficiency, lower operational costs and enhance energy performance. Bellrock reports that clients adopting predictive maintenance approaches have achieved energy savings of around 20%, while improving long-term asset performance and lifecycle planning. As buildings become increasingly connected and data-rich, facilities management is evolving from reactive maintenance towards proactive asset optimisation. By combining proven standards with intelligent technology, the industry is creating smarter, more sustainable buildings capable of delivering greater efficiency, improved performance and long-term value for owners and occupiers alike. Building, Design & Construction Magazine | The Choice of Industry Professionals
New platform to support repair services across more than 40,000 homes Housing Maintenance Solutions (HMS), Torus Group’s in-house building and maintenance contractor, has partnered with Totalmobile to enhance housing repair services in the North West. Supporting around 83,000 tenants across more than 40,000 homes, HMS will adopt Totalmobile’s award-winning Field First platform to streamline job tracking and provide real-time updates for its operational teams. Through the partnership, HMS will bring job management, mobile working and real-time operational insight into a single system, giving teams clearer visibility of work in progress, supporting more efficient scheduling and helping ensure repairs are completed more quickly and consistently for residents. David Webb, Managing Director for Housing at Totalmobile, said: “Across the sector, expectations around repairs and maintenance have shifted. Housing providers and their maintenance partners need to be able to see what’s happening in real time, respond quickly and maintain control over increasingly complex operations. Partnerships like this are about putting those foundations in place, so services can be delivered consistently and residents know what to expect.” John Barrow, Managing Director at HMS, said: “By partnering with Totalmobile, we’re building a strong foundation for the future of our repairs and maintenance service. With the Field First platform, we will have full operational visibility, which will help us respond more effectively and keep customers informed as issues are resolved quickly.” As housing providers continue to scale operations and respond to rising expectations, there is an increasing focus on improving efficiency, visibility and service consistency across maintenance delivery. For Totalmobile, the partnership reflects continued growth in supporting housing maintenance organisations responsible for large-scale property operations. For more information about Totalmobile, visit the Field Service Management Hub Building, Design & Construction Magazine | The Choice of Industry Professionals
Despite some improvements from last year, 38% still do not update their asset registers or do not know how often they are updated According to a recent survey, 38% of facility maintenance professionals do not update their asset registers or do not know how frequently they are updated. Although the number of FM professionals with 100% accurate registers (15%) has seen a 6% uptick from last year, nearly 1 in 10 organisations do not have any asset register at all. As part of their State of Facilities Management 2026 Report, SFG20, the industry standard for building maintenance, surveyed nearly 200 professionals from various roles in the built environment sector to assess challenges and priorities regarding facility management. The survey reveals that while the industry faces high cost and compliance pressures, asset management and maintenance were identified as the leading three-year investment priority, with 72% of respondents selecting it. The FM industry’s biggest obstacles to effective asset management The report reveals that 50% of respondents still store at least part of their asset register in spreadsheet format, with only 58% using dedicated software solutions such as CAFM. 4% of FM organisations even use paper-based records to manage their asset register. Organisations using software solutions reported higher asset register accuracy – around 70% on average, compared with around 60% for those relying on spreadsheets or paper. Davy Clark says: “The continued reliance on spreadsheets— often alongside systems—highlights fragmentation in how asset information is managed. Spreadsheets can be effective for smaller estates, but they introduce well-known challenges around version control, governance, and consistent updates across teams and suppliers. Respondents using software solutions report materially higher accuracy, indicating that systematisation and control can support better data quality when implemented well.” The 2026 survey spotlighted that the number of FM organisations that update their asset registers on a monthly basis has dropped from 22% to 13%, while yearly updates have seen a slight uptick from 28% to 32%. That said, compared to 34% in 2025, 38% of FM organisations do not update their registers or do not know how often they are reviewed and refreshed. This mixed picture suggests that while reported accuracy may be improving for some organisations, the regularity and knowledge of asset register updates may be declining. Davy Clark, Senior Implementation Consultant at SFG20, says: “One of the most common issues we encounter in asset register projects is the lack of consistency and specificity in asset descriptions. Too often, assets are recorded with vague descriptions like ‘boiler’ or ‘pump’, making it incredibly difficult to map them to the correct maintenance tasks. This leads to inefficiencies, increased risk, and compliance challenges. Ensuring asset data is consistently structured, complete, and digitally maintained in a single source of truth is essential — not only for effective planned maintenance but also for long-term cost savings and compliance.” Kirsty Cogan, Managing Director at SFG20, says: “FM has to become more data driven. The days of reactive maintenance and intuition-based decision-making are numbered. Facilities Managers need access to real-time asset data, not only to meet compliance demands but also to optimise maintenance strategies, improve efficiency, and unlock cost savings. Yet, many organisations still lack the digital infrastructure to make this a reality. The past year has shown that while there is an undeniable commitment to raising standards across the industry, the road to compliance, cost efficiency, and sustainability remains a tough one to navigate. Conversations with FM professionals across different sectors highlight the same recurring theme: progress is being made, but not at the speed or scale needed to meet the growing challenges ahead.” The full report alongside SFG20’s complete list of recommendations for each covered challenge can be found here: https://www.sfg20.co.uk/e-guide/state-of-fm-2026 Building, Design & Construction Magazine | The Choice of Industry Professionals
Leading North West property services company The Momentum Group has strengthened its portfolio with two new appointments across its property management company, Momentum Manage, further demonstrating the business’s expansion across brand new property sectors. The two new appointments include Graylaw Industrial Estate, which is Momentum Manage’sfirst appointment in the industrial sector. The estate is owned by Riverlow Group, a real estate investment and development company headquartered in London. Momentum Manage’s second appointment is on 12 Temple Street in Liverpool, securing a five-year property management agreement for the city-centre office building. The building isoccupied by architectural practice Falconer Chester Hall and owned by Waterville Investments. The instruction strengthens the firm’s presence within Liverpool’s commercial office market. Jacqui Saunders, Property Management Director at Momentum Manage, said: “Being appointed to manage Graylaw Industrial Estate, our first instruction in the industrial sector, marks a major milestone in our growth. When I first joined the company, I highlighted the opportunity to expand our client base across the North West, and these appointments not only achieve that but also represent our first step into a new industrial sector for Graylaw. We are really strengthening our Manage portfolio across the UK, with the new office contract bolstering this too.” Paul Falconer, Director at Waterville Investments Limited, added: “Choosing TheMomentum Group was a straightforward decision. A company that is based in Liverpool and has a reputation for the excellent work they do in the property management space, it was undoubtedly the right decision for us to take. We look forward to working with them on this excellent building in the centre of Liverpool.” These latest appointments for Momentum Manage follow further positive momentum across the wider business, with Momentum Build recently appointed by Freedom Leisure and Guildford Borough Council to deliver works for Puttify at the Guildford Spectrum leisure complex. This also follows its role in refurbishing Xplore! Science Discovery Centre, an educational facility in North Wales owned by Wrexham University. Building, Design & Construction Magazine | The Choice of Industry Professionals
National maintenance, refurbishment and fit-out contractor Novus Property Solutions has secured a new 15-year planned improvement and major works contract with The Guinness Partnership in the South West, reinforcing a 14-year strong relationship of trusted delivery and shared purpose. Valued at £11 million per year, the contract will see Novus deliver a comprehensive programme of planned maintenance works, including kitchen and bathroom replacements, electrical heating upgrades, external works and window and door installations. Ensuring homes remain safe, comfortable and fit for modern living, the scope also includes addressing any defects classified as a significant hazard under the terms of Awaab’s Law which came into force in October 2025. The Guinness Partnership is one of the largest affordable housing providers in England, with more than 160,000 residents living in more than 70,000 homes. Committed to providing high quality homes, the framework with Novus directly supports operational delivery alongside social value to ensure meaningful impact in homes and their communities. Steve Gayter, Executive Director of Operations at Novus Property Solutions, said: “Over the past 14 years, we have developed a way of working with The Guinness Partnership that prioritises quality, responsiveness and a positive experience for every resident. Being awarded this 15-year framework for the South West region is a reflection of our ability to deliver at scale and to the highest standards while remaining focussed on the individual needs of the communities we serve.” Catriona Simons, Group Chief Executive at The Guinness Partnership said: “We’re delighted to welcome Novus Property Solutions as one of our five new long-term partners, and for them to have formally signed our Planned Investment and Major Works contract. These partnerships demonstrate our shared commitment to investing in and improving residents’ homes and marks the beginning of a relationship we expect to grow and strengthen in the years ahead, as we work together to deliver lasting benefits for our residents. “Residents are central to this partnership. When selecting our partners, we placed residents’ priorities at the front of the process. Their feedback – ranging from the importance of clear communication to consistently high‑quality works – directly shaped our decisions and will continue to guide how these partnerships operate day to day. “We look forward to working closely with Novus Property Solutions in the years ahead, as we focus on improving residents’ homes.” Novus Property Solutions has supported The Guinness Partnership since 2012, delivering more than 2,400 component upgrades as part of its planned maintenance programme. Work has included carrying out upgrades under the SHDF Wave 2 retrofit covering EWI, windows and doors, roofing, and ventilation to 50 properties in Crewe which was completed ahead of schedule. The team also successfully undertook a heritage refurbishment project including roofing works, fire safety upgrades and conservation-compliant finishes for 117 apartments housed within Grade II buildings at Lansdown Crescent in Cheltenham. To find out more about Novus Property Solutions please visit https://www.novussolutions.co.uk/. Building, Design & Construction Magazine | The Choice of Industry Professionals
Mears has sold its education and health facilities management division for £18m as it accelerates its strategic shift towards core housing services. The contractor confirmed the sale of Morrison Facilities Services Limited following a competitive sales process, marking another step in its plan to streamline operations and concentrate exclusively on the housing sector. The transaction was completed on a debt and cash-free basis with a normalised level of working capital. Morrison Facilities Services, which primarily delivered facilities management contracts across education and healthcare settings, generated revenue of £32m and pre-tax profit of £2.8m in the year to 31 December 2025. The business had previously been reported within Mears’ maintenance-led segment. Mears originally acquired the business in 2011 from Anglian Water Group for £24m. The latest disposal reflects a decisive repositioning of the group’s portfolio in response to evolving market conditions and long-term demand dynamics. Chief executive Lucas Critchley said the move represented further progress in simplifying the group’s structure and aligning it with its strategic priorities. He added that the disposal reinforces Mears’ focus on delivering housing services, a market underpinned by strong regulatory drivers and sustained investment requirements. The decision comes at a time when social housing providers and local authorities are facing increasing pressure around compliance, building safety and decarbonisation. These factors are driving significant, long-term demand for maintenance, refurbishment and asset management services across the housing estate. By narrowing its operational focus, Mears is positioning itself to capitalise on these structural growth drivers while reducing exposure to non-core activities. The sale is expected to provide greater clarity to investors regarding the group’s direction and strengthen its ability to allocate capital and management resource towards its core housing operations. The disposal signals a more concentrated and disciplined strategy as Mears seeks to build scale and resilience within the UK housing services market. Building, Design & Construction Magazine | The Choice of Industry Professionals
RFM, a market leading premium property transformation and management company, has revealed the launch of its new brand identity and strategic direction, with a focus on streamlining services to focus on total property management. RFM has grown significantly since its launch in 1961, when it began as a high-quality plastering contractor. Since then, the business has evolved into a fully integrated property services company, delivering consultation-led and technology-driven end-to-end solutions. The refreshed brand includes a new logo, updated visual identity and a refined value proposition that expresses RFM’s dedication to comprehensive total property management. The rebrand also reinforces RFM’s strategic direction, bringing together consultancy, insurance reinstatement, fit-out, FF&E, facilities management and maintenance services into a seamless property service. The business has also launched the ‘RFM Standard’, to set the bar on quality and service and show how the team create, restore and care for the spaces they are working on. Over more than six decades, RFM has expanded through organic growth and strategic acquisition, building a diversified portfolio that includes the acquisition of Centric Office Solutions to expand its service portfolio into FF&E. RFM is aiming to more clearly communicate its unique market position and the benefits of a property service that eliminates the headache of working with multiple suppliers. Commenting on the refreshed identity, Jamie Stewart, Managing Director of RFM said: “This rebrand is more than just a new logo and refreshed identity, it’s a celebration of who we are now and where the business is heading.” “Over six decades RFM has evolved from a plastering business to a full-service property transformation and management company, backed by the expertise of the team. The new identity brings clarity to our integrated offering and underscores our goal to lead the industry in environmentally friendly property solutions.” Jo Parkinson, Marketing Director of RFM commented; “It’s been fantastic to build this new brand identity and strategic direction. There’s a lot of expertise and passion in the business, so it’s easy to see why leading businesses across healthcare, insurance, commercial and education rely on them. We are excited to see where the business goes next.” Building, Design & Construction Magazine | The Choice of Industry Professionals
Birmingham City Council is overhauling the way its council housing is maintained, appointing a new group of contractors to take responsibility for long-term repairs and investment across the city. From July 2026, Equans, Wates and Mears will deliver day-to-day repairs, planned maintenance and improvement works across around 60,000 council homes. The appointments form part of a new 10-year framework arrangement, split across four city regions and potentially worth up to £3bn, with an option to extend for a further five years. Under the new framework, Equans will retain one of the three lots it previously held, while Wates has emerged as the largest winner, securing two lots with a combined value of up to £1.75bn over the life of the contracts. Mears completes the new trio of delivery partners. Willmott Dixon-owned Fortem, which has provided housing maintenance services in south Birmingham for 18 years, will exit the programme when its current contract ends this summer. The contracts cover a broad range of services, including responsive repairs, kitchen and bathroom replacements, wider planned maintenance programmes and the preparation of empty homes ready for new tenants. Birmingham City Council said the new delivery model has been shaped by extensive tenant feedback and is intended to provide a more flexible, responsive and modern service. A key feature will be the introduction of a fully digitised repairs journey, giving tenants clearer communication around planned works, timeframes and any changes to appointments, as well as greater ability to rearrange visits. New digital systems will also be used to monitor the condition of homes more effectively and support programmes to improve energy efficiency, helping to make properties warmer and cheaper to heat. Councillor Nicky Brennan, cabinet member for housing and homelessness, said the new contracts represent a reset in how repairs and maintenance are delivered and monitored. She added that tenants should see improved communication, more responsive services and continued investment in kitchens, bathrooms and energy efficiency measures across the council’s housing stock. Building, Design & Construction Magazine | The Choice of Industry Professionals
Premier Technical Services Group has expanded its lightning protection operations with the acquisition of Earth Tech LPS Ltd, strengthening its presence in the Scottish market. PTSG provides a wide range of specialist building compliance and safety services across the UK, including lightning protection testing and inspection. The group already describes itself as the UK’s largest provider in this sector, and the latest acquisition is aimed at building greater scale and density in a key growth region. Earth Tech LPS, headquartered near Edinburgh, was founded more than 25 years ago and delivers testing and inspection services to a diverse client base spanning public sector estates, infrastructure assets and commercial property. Its operations are supported by long-term maintenance contracts, providing recurring work and established customer relationships. Lightning protection services sit within PTSG’s Electrical Services division, which is overseen by managing director Mark Mitchell. Following the acquisition, Earth Tech LPS will be integrated into PTSG’s existing lightning protection testing and inspection team. The business will continue to be led operationally by director Craig Finney, who has managed this area of activity for more than 15 years. The former owners of Earth Tech LPS will also remain with the business for a handover and integration period to ensure continuity for clients and staff. Paul Teasdale, co-founder and chairman of PTSG, said the acquisition represents a high-quality addition to the group’s operations. He said Earth Tech LPS brings strong technical capability, a skilled engineering workforce and a loyal customer base that complement PTSG’s existing lightning protection services. Teasdale added that Scotland is a strategically important market for the group and that the deal enhances operational leverage while supporting continued organic growth. Chief executive Greg Ward said the group’s approach to acquisitions is centred on continuity, integration and long-term value creation. He said PTSG is looking forward to welcoming the Earth Tech LPS team and continuing to strengthen what it sees as the UK’s leading lightning protection testing and inspection platform. Building, Design & Construction Magazine | The Choice of Industry Professionals
Robertson Facilities Management has secured its first contract with ScotRail after being appointed to deliver grounds maintenance and winter gritting services across the rail operator’s Scottish estate. The two-year contract was awarded following a competitive tender process and marks the first time Robertson Facilities Management has worked with ScotRail. The appointment strengthens the company’s presence within the transport and infrastructure sector. Under the agreement, Robertson Facilities Management will deliver planned and reactive services at more than 360 locations across Scotland. These include stations, depots, signalling centres, office buildings, operational yards and a wide range of passenger-facing environments that require year-round maintenance. The scope of works covers winter gritting, vegetation control, litter collection and broader grounds maintenance activities. The services are designed to support safe, accessible and well-managed environments, particularly during challenging winter conditions, while maintaining consistent standards throughout the year. William Heaney, managing director for Scotland at Robertson Facilities Management, said Scotland’s rail network plays a vital role in daily life and requires a high level of care to ensure it remains safe, compliant and welcoming. He said the business brings extensive experience in maintaining complex operational estates and will apply this expertise to deliver consistent, high-quality and value-driven services across the ScotRail network. Heaney added that the company is looking forward to developing a collaborative partnership with ScotRail to support both staff and passengers throughout the year. The contract award represents an important milestone for Robertson Facilities Management and reflects growing demand for integrated, reliable estate services across major transport and public sector portfolios. Building, Design & Construction Magazine | The Choice of Industry Professionals