The University of Southampton and dormakaba, the access and security solutions manufacturer, have agreed on a new three year service contract, which will see the company provide its 5 Star service programme to access systems throughout the campus. Having the contract under one provider, as well as having valuable technical expertise, will massively benefit the University.
The University of Southampton has been looking into combining all access solutions, new installations and service maintenance programmes with one company for a while. Due to dormakaba’s quality access solutions and deep knowledge of the site, the University trusted its ability to provide an excellent service by warranting a three year contract.
Dormakaba understands the importance of systems and access solutions working efficiently, safely and remaining compliant with building regulations, which is why they provide a bespoke, web-based integrated management system that delivers less breakdowns, extended operation life, low rate of repairs and increased security and safety. Its contracts are also tailored to suit the specific requirement of the business, including how frequently the buildings are used and plans for future modernisation.
The 5 Star contract includes a full year’s servicing for one price, planned preventative maintenance (PPM), call-outs within working hours and all labour and parts free of charge for necessary replacements. The maintenance of all the access systems covering Southampton University’s campus is conducted by dormakaba’s accredited and fully trained engineers 24/7.
Moreover, the contract includes the servicing of both dormakaba and non-dormakaba equipment, allowing all access needs to be met by one sole supplier.This is a crucial benefit for the university as its complex campus is spread across the city. Facilities management are able to save time, foresee complications and manage expenses easily by dealing with one single supplier who is familiar with the site requirements.
The company has had a working relationship with the University for over a decade, having a detailed knowledge of the campus and its specific needs. Nick Hopkins, Project Sales at dormakaba, said they were “really proud” of its relationship with the University of Southampton and given this new service contract is the first to be renewed under dormakaba, it shows they are “able to offer the highest quality technical support and expertise.”