Ovo Energy commits to offer paper bills to customers

Ovo Energy will offer its 650,000 customers paper bills and statements as part of its commitment to protect consumer choice about how their supplier communicates with them.

The supplier has become the first energy provider in the UK to be awarded the ‘best practice’ mark of distinction from the Keep Me Posted campaign – which fights for the consumers right to choose.

Ovo Energy customer service director Justin Haines said: “At Ovo we pride ourselves in giving customers the choice in how they interact with us… We’re delighted to be the first energy supplier recognised by the Keep Me Posted campaign.”

Keep Me Posted Campaign chair Judith Donovan said: “Ovo clearly values its customers’ right to manage their accounts however they see fit.

“They offer online account management but also guarantee customers paper bills if they want or need them – this is the very essence of consumer choice and we believe this should be standard across all service providers.”

In November 2015 Bristol Water was recognised by the campaign, when it made the same commitment, joining Welsh Water, Yorkshire Water and Wessex Water to provide paper bills and statements to customers.

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