Virgin Media customers are benefiting from faster and more seamless installations after the operator rolled out new training for 1,000 frontline technicians to improve customers’ joining experience. Now live across all nexfibre full-fibre connections, with plans to be rolled out more widely over the coming months, the project ensures that
Clowes Developments is pleased to announce that precision engineering design and manufacturing company, Fathomtree, is the latest business to commit to Fairham Business Park, Nottingham. Founded in Nottingham, Fathomtree has spent over 50 years building a strong reputation for delivering innovative, high-precision engineering solutions across multiple sectors including aerospace, automotive,
Across the UK, local authorities and contractors are rethinking how they build safer, more efficient, and sustainable transport networks. One area that has quietly evolved but delivers outsized benefits is road and surface marking. Advances in thermoplastic line marking technology are helping communities reduce maintenance costs, improve visibility, and meet
Virgin Media customers are benefiting from faster and more seamless installations after the operator rolled out new training for 1,000 frontline technicians to improve customers’ joining experience. Now live across all nexfibre full-fibre connections, with plans to be rolled out more widely over the coming months, the project ensures that technicians arrive with all the tools and equipment required to complete the job first time. Traditionally, customers would receive two visits when they are first connected, with the first arranged to bring the fibre to their home, before a second technician visit where equipment would installed inside the home. By bringing these together into one seamless appointment, the operator has eliminated the need for follow-up appointments, minimising disruption for the customer and building greater trust from day one. The launch of SVI is part of Virgin Media O2’s ongoing commitment to deliver better for customers, and follows recent industry data which shows complaints are down by almost 50% year-on-year. In only its first few weeks, the initiative has already seen customers installed four days faster on average, with a significantly higher success rate of first-visit completion, and rescheduled appointments almost halved. Almost 1,000 Virgin Media O2 technicians have received additional training – including pole climbing, using Mobile Elevating Work Platforms (MEWP) and carrying out digging works – giving them the skills they need to complete installations first-time. In addition to investing to upskill its people, Virgin Meda O2 has deployed a new fleet of purpose-built vans equipped for a wide range of install scenarios; introduced specific storage solutions for tools and spares, covering both overhead and underground kit; and refined planning and customer management processes to ensure installs are as smooth and efficient as possible. Single visit installs are now happening across all 2.4 million nexfibre locations, with the new team delivering thousands of new connections each month. Virgin Media O2 is looking to scale the programme across its network over the coming months, where currently many broadband installations still require two separate engineer appointments. Julie Agnew, Managing Director of Fixed Wholesale and Customer Delivery at Virgin Media O2, said: “When customers are joining us or moving home, we know they want a fast and simple installation to get their broadband and TV services up and running. While new joiners are already very happy with the install journey, we’re always looking at ways we can do better for our customers. “Already available to millions of customers with more to benefit soon, we are transforming the installation experience and, in just its first few weeks, we’re already seeing great results. Customers are getting set up with our services quicker than before while missed and rescheduled appointments have almost halved. “This illustrates our commitment to investing in our people, putting customers firmly at the heart of our operations, and delivering bold and innovative solutions that enhance our customers’ experience with us.” Rajiv Datta, nexfibre CEO, added: “At nexfibre, we’re focused on making full fibre broadband not just more accessible, but effortless for customers, from day one. By working in collaboration with Virgin Media O2 to streamline installations into a single visit, as well as investing in technician training and specialist equipment, we’re seeing reduced wait times, less disruption, and greater trust from the very first interaction. This is a great example of how a relentless focus on delivery processes can drive real improvements in customer experience at scale.” Customer feedback of SVI has been overwhelmingly positive, with teams praised for providing an “amazing service”, efficiency, punctuality, tidiness and professionalism. Building, Design & Construction Magazine | The Choice of Industry Professionals
Clowes Developments is pleased to announce that precision engineering design and manufacturing company, Fathomtree, is the latest business to commit to Fairham Business Park, Nottingham. Founded in Nottingham, Fathomtree has spent over 50 years building a strong reputation for delivering innovative, high-precision engineering solutions across multiple sectors including aerospace, automotive, and industrial design. Known for its technical expertise and collaborative approach, the company has evolved from a local start-up into a nationally recognised name with a growing portfolio of complex, high-impact projects. The move to Fairham Business Park represents a strategic relocation for the business, providing access to modern, purpose-built facilities in a thriving commercial environment. This new base will support Fathomtree’s next phase of growth, giving the company the space and infrastructure it needs to expand its capabilities, workforce, and client services. Located just minutes from the M1 and East Midlands Airport, Fairham Business Park is rapidly becoming one of the East Midlands’ most attractive destinations for forward-thinking businesses. With over 600,000 sq ft of commercial development already completed, the park offers state-of-the-art facilities, excellent transport links, and a strong focus on sustainability, all within the wider 606-acre Fairham mixed-use development. David Smith, Director at Fathomtree added: “Nottingham has always been our home, and this move to Fairham Business Park allows us to stay true to our roots while giving us the flexibility and space to evolve. The new facilities will enable us to grow our team, invest in new technologies, and better serve our clients across the UK and beyond.” James Richards, Director at Clowes Developments, commented: “We’re thrilled to announce Fathomtree at Fairham. Their journey of innovation and growth reflects the very ethos of what we’re building here. Fairham Business Park was created to give ambitious companies the tools they need to thrive, Fathomtree is a perfect fit.” Fairham Business Park is part of the wider Fairham development, one of the largest mixed-use projects in the UK, which will deliver thousands of new homes, employment opportunities, green infrastructure, and improved transport links across Nottinghamshire. Fathomtree’s new 30,000 sq ft facility is currently under construction and is expected to reach practical completion within the coming months. Meanwhile, a 100,000 sq ft unit for CLEAN, one of the UK’s leading commercial laundries, is also nearing completion. Once finished, both units will undergo extensive fit-out programmes as the occupiers prepare to launch their new operations. Interested parties can follow their progress via the links: Unit C1 – www.clowesdevelopments.reachtimelapse.co.uk/fairham/unitc1 Unit C2: www.clowesdevelopments.reachtimelapse.co.uk/fairham/unitc2 Clowes, alongside agents FHP Property Consultants and Fisher German, is now marketing Phase Two of Fairham Business Park, offering bespoke design and build opportunities up to 50,000 sq ft. Freehold and leasehold options are available and can be tailored to meet the specific needs of end users. For more information on development opportunities and updates, visit: www.fairhambusiness.co.uk To enquire about commercial opportunities, contact the site’s agents: FHP Property Consultants and Fisher German. Building, Design & Construction Magazine | The Choice of Industry Professionals
Across the UK, local authorities and contractors are rethinking how they build safer, more efficient, and sustainable transport networks. One area that has quietly evolved but delivers outsized benefits is road and surface marking. Advances in thermoplastic line marking technology are helping communities reduce maintenance costs, improve visibility, and meet long-term sustainability goals. A Smarter Approach to Line Marking Traditional painted markings have served their purpose for decades, but their short lifespan means frequent re-applications, traffic disruption, and higher long-term costs. Thermoplastic materials, by contrast, offer a durable, high-performance alternative. Once applied and cooled, they form a solid, reflective coating that withstands heavy traffic, UV exposure, and extreme weather. For councils and contractors, this shift translates into lower maintenance budgets and fewer site closures — a win for both cost efficiency and public safety. Sustainability That Lasts Beyond performance, thermoplastics also support the industry’s growing focus on sustainability. Because markings last significantly longer than conventional paint, fewer re-applications are required, reducing material waste and the carbon footprint associated with road maintenance. Many modern thermoplastic compounds also incorporate environmentally friendly binders and reflective glass beads that improve visibility at night without adding harmful additives. In short, thermoplastic line marking combines durability and environmental responsibility — two priorities central to modern infrastructure planning. Where Innovation Meets Practicality From highways and cycle paths to car parks and school playgrounds, thermoplastic products are now a go-to choice for both public and private sector projects. They adhere quickly, can be installed with minimal equipment, and provide instant usability once cooled — ideal for projects that need fast turnaround with lasting results. Companies such as Ready Set Supplied make these solutions easily accessible for contractors and facility managers nationwide. The brand’s range includes preformed thermoplastic symbols, lines, and markings designed for efficient application and consistent results, whether for safety signage, playground games, or directional arrows. Enhancing Safety and Visibility Road safety remains at the core of every infrastructure project, and thermoplastics deliver measurable improvements. Their naturally reflective finish enhances visibility in wet or low-light conditions, helping drivers, cyclists, and pedestrians stay aware and safe. With the ability to embed reflective glass beads during installation, contractors can further boost retroreflectivity — a key metric for compliance with highway safety standards. Additionally, thermoplastic markings can be formulated with anti-skid materials, reducing accidents on high-traffic or sloped surfaces. These performance features make them particularly valuable for high-use environments like distribution centres, car parks, and logistics hubs. Supporting the Move Toward Smart Infrastructure As cities evolve toward smarter, more connected infrastructure, long-lasting, low-maintenance materials are essential. Thermoplastic line marking systems align with these goals by minimising downtime and resource use. They also integrate seamlessly with digital mapping and traffic-management technologies that rely on clear, consistent road markings for lane detection and navigation. Looking ahead, innovations in compound formulations and application techniques will continue to enhance efficiency and sustainability allowing local authorities and developers to meet environmental targets without sacrificing safety or performance. Conclusion Thermoplastic line marking may appear to be a small detail within the vast landscape of infrastructure design, but its impact is undeniable. By combining longevity, safety, and sustainability, thermoplastics have redefined what contractors and planners can expect from surface markings. With accessible, high-quality solutions from suppliers like Ready Set Supplied, the UK construction sector is well positioned to continue building safer, smarter, and more sustainable environments for everyone who uses them.