McCarthy & Stone is delighted to announce that it has secured a 5-star “Excellent” rating on Trustpilot.
Commenting on the upgraded rating, Matthew Pratt, CEO, commented:
“This is a remarkable achievement. We already held an industry-leading Trustpilot score, and this latest upgrade reflects the thousands of small acts of care and professionalism by our dedicated colleagues every day, across every one of our 561 developments.
“Our customers have rated us 5-star for the best-in-class lifestyle they enjoy when living in their McCarthy & Stone development, and we couldn’t be prouder to have the opportunity to support and delight them every day.”
Matthew Pratt, who joined McCarthy & Stone as Chief Executive in January 2026, is implementing a strategic reset of the business centred on three clear pillars:
- Evolution of its historical core open market presence to offer a wider choice of tenures for customers – owning outright, rental, or shared ownership
- Growth of the Services offer including the expedited roll-out of the award-winning Care provision across more communities than ever
- Development of a Partnerships business delivering quality brownfield site properties for housing associations and local authorities
The reset reflects a changing marketplace in which more people are remaining independent for longer. To do that, they want greater flexibility to access McCarthy & Stone’s high quality later living provision, including a wider choice of tenure options, and on-demand support if they need it.
Matthew concluded:
“This is a very exciting time for McCarthy & Stone. Our market is evolving rapidly, and we are evolving with it. One thing remains constant though: our unparalleled focus on quality, service and delivery that ensures that McCarthy & Stone is a place that – as our Trustpilot score demonstrates – our customers are proud to call home.”
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