The IWFM are delighted to announce the 2024 IWFM Impact Awards finalists! Well done to all the individuals, teams and projects that are in contention across the 19 categories for this year’s Awards. The IWFM esteemed panel of judges had a tough job deliberating the entries, which touched upon many
Bellrock Group has been awarded a significant five-year hard FM (Facilities Management) contract with West Sussex County Council, valued at up to £10 million per annum. The contract, which spans over 200 corporate sites across nine property categories, will see the Bellrock team delivering planned preventative maintenance, reactive maintenance, and
Imperial War Museums (IWM) has renewed its hard services contract with OCS for an additional five years, with the potential for a further four-year extension, split into two separate two-year periods. This renewal follows an initial four-year contract that encompassed a wide range of hard services, including fabric and grounds
Suppliers are now able to bid for our newest framework offering, which specialises in helping clients across multiple sectors to manage their estates by procuring facilities management services. The Total Facilities Management Framework will run for four years, with a total estimated value of £814m and offering hard, soft or total
Derwent Facilities Management (Derwent FM) has been selected as part of the Viridis consortium, alongside Equitix and GRAHAM, as the preferred bidder and delivery partner for the redevelopment of The University of Manchester’s Fallowfield Campus. This ambitious project stands as one of the largest Purpose-Built Student Accommodation (PBSA) initiatives currently
FM service provider Macro has announced the promotion of three new directors from its executive team. The newly appointed directors, all women, are Adelaide Forbes, Group People Director; Janyne Gan, Group Commercial Director; and Parris Ullrich, Regional Director of MENA & APAC. Adelaide Forbes Adelaide Forbes has been with the
Principle Estate Management has announced the completion of significant works at a highly prestigious London development, overseen by the firm’s London office. York Terrace West and Nottingham Terrace are widely regarded as among the finest addresses in Regent’s Park. Principle’s latest project for the residents involved constructing a new, enlarged
Specialist property manager LB Navana has been appointed as the managing agent for two prestigious sites in London: The Arc and The Haydon. The Arc, situated at the heart of London, is a 340,000 square foot mixed use scheme with a mixture of retail and office space, and 100 residential
Northumbria University in Newcastle has chosen to retain Sodexo for its soft and hard FM services and residential living management contract for a further ten years in a new contract with the addition of a new food offer for the University’s largest Trinity Square student accommodation. Sodexo has been managing
Facilities management provider OCS plans to offer apprenticeship pathways across each of its service lines to nurture future talent and support career progression. The company has committed to increasing its number of apprenticeship placements in the UK and Ireland to over 1,000 within the next 12 months. This initiative aligns
The IWFM are delighted to announce the 2024 IWFM Impact Awards finalists! Well done to all the individuals, teams and projects that are in contention across the 19 categories for this year’s Awards. The IWFM esteemed panel of judges had a tough job deliberating the entries, which touched upon many of our sector’s key trends; they were hugely encouraged by the incredible number of submissions this year and the quality of the work, making this year’s finalists even more impressive. Workplace Experience: Office/Corporate Environment Workplace Experience: Non-office/Corporate Environment Positive Climate Action Positive Climate Action – Towards Net Zero Sponsored by: CEF Excellence in Customer Experience Change Management Social Value Sponsored by: Waste to Wonder Worldwide Wellbeing Sponsored by: Waste to Wonder Worldwide Equity, Diversity and Inclusion Initiative Sponsored by: Equans People Development and Talent Retention Sponsored by: Moston Product or Service Development Technology Sponsored by: Jones FM Collaboration Best SME Led Innovation Sponsored by: Waste to Wonder Worldwide Team of the Year: Public or Third Sector Sponsored by: Tork Team of the Year: Private Sector Sponsored by: PTSG IWFM Newcomer of the Year Sponsored by: 14forty IWFM Manager of the Year Sponsored by: Thomson FM Frontline Heroes Sponsored by: Kier Places Table bookings are now open for the Awards’ entrants, with the ceremony taking place on 14 October 2024 at JW Marriott Grosvenor House London. Please note there are a limited number of Premium tables and tables of 12 available for entrants, so you will need to book early before they sell out. If you are a non-entrant, single ticket bookings are now available. If you are interested in booking more than a single ticket to attend the Awards, the IWFM have a limited number of supporter packages available which include a table of ten. Please email awards@iwfm.org.uk for further information. The IWFM wish to thank everyone that entered this year’s Awards and look forward to welcoming you for a night to remember in October, where alongside opportunities to network, socialise and celebrate the finalists and winners. Also disclosing the recipients of the new Deborah Rowland Scholarship. Building, Design & Construction Magazine | The Choice of Industry Professionals
Bellrock Group has been awarded a significant five-year hard FM (Facilities Management) contract with West Sussex County Council, valued at up to £10 million per annum. The contract, which spans over 200 corporate sites across nine property categories, will see the Bellrock team delivering planned preventative maintenance, reactive maintenance, and project support services. This partnership underscores Bellrock’s commitment to maintaining a diverse and complex portfolio of properties with precision and care. West Sussex County Council selected Bellrock for this contract due to the company’s emphasis on long-term maintenance strategies and its commitment to reducing the council’s reactive maintenance expenditure. The mobilisation phase began on 1st July, with full-service delivery set to commence in October 2024. Paul Bean, CEO of Bellrock, expressed his enthusiasm for the new partnership, stating, “This is a significant achievement and a pivotal new client for us. Safeguarding such a varied range of properties is a considerable responsibility, but one we are proud to undertake. We have strategically grown our business and enhanced our capabilities to deliver top-tier services where they are most needed.” In addition to its core FM services, Bellrock has pledged to collaborate closely with West Sussex County Council to develop social value initiatives aligned with the council’s Social Value Framework. These initiatives are designed to generate positive impacts for the local community and environment. Jeremy Hunt, Cabinet Member for Finance and Property at West Sussex County Council, commented, “We are delighted to award this contract to Bellrock, whose tender was both highly competitive and comprehensive. This represents a significant shift in how West Sussex County Council will approach the delivery of hard FM in the future. I particularly welcome Bellrock’s commitment to working with us on our shared social value objectives. I anticipate a long and mutually beneficial relationship.”
Imperial War Museums (IWM) has renewed its hard services contract with OCS for an additional five years, with the potential for a further four-year extension, split into two separate two-year periods. This renewal follows an initial four-year contract that encompassed a wide range of hard services, including fabric and grounds maintenance, mechanical and engineering work, and both reactive and planned preventative maintenance. These services cover all five of IWM’s branches: IWM London, Lambeth (including Parkside), Churchill War Rooms, Westminster (CWR), HMS Belfast (moored in the Pool of London), IWM Duxford (Cambridgeshire), and IWM North (Trafford, Manchester). The decision to extend the contract reflects the high level of expertise and consistent performance demonstrated by the OCS team, who have successfully met 95 per cent of their targets. Additionally, the partnership has been supported by a cost-effective pricing model. As part of the contract extension, OCS and IWM are also considering expanding the scope of services to cover a 20 per cent increase in assets. To meet these additional requirements, OCS plans to recruit locally at each site and increase the number of apprentices to bolster their teams. The contract will also see the introduction of a social value practitioner, who will lead career outreach initiatives and collaborate with local schools in Lambeth. Peter Wardle, OCS Account Manager, stated: “We are extremely proud of the relationship we have developed with IWM over the years. This extension is a testament to the success of our service delivery. We look forward to continuing our work with IWM over the next five years, ensuring that we play our part in preserving an important aspect of British heritage.”
Suppliers are now able to bid for our newest framework offering, which specialises in helping clients across multiple sectors to manage their estates by procuring facilities management services. The Total Facilities Management Framework will run for four years, with a total estimated value of £814m and offering hard, soft or total (combined) facilities management services to support sectors including healthcare, blue light, infrastructure, education and leisure. Hard facilities management will cover the provision of all works in relation to the maintenance and upkeep – both planned and reactive – of a building or wider estate, and will include aspects such as roofing, decorating, internal fittings and fixtures, mechanical services, general planned and reactive repairs. Meanwhile, soft facilities management will cover the provision of services in relation to the upkeep and security of a building or wider estate, covering aspects including cleaning, catering, hygiene, pest control, waste management and security. Jason Stapley, Chief Procurement Officer at Pagabo, said: “Everyone at Pagabo is excited that our latest invitation to tender has been issued and specialist suppliers have the opportunity to support a huge range of clients with their facilities management needs through this well-rounded framework. “Maintaining the highest standard of procurement compliance and being considerate of the pressure that many businesses are under while delivering quality work, we have made this tender period eight weeks instead of six because it falls during the summer holidays. We expect this will help many suppliers and maintain the high levels of interest that our frameworks usually receive.” The framework agreement is divided into six lots. This national framework is available for use across all UK regions and is split into the following areas: Each individual region will have seven suppliers, while three suppliers will cover the whole of the UK nationally, giving clients the option of up to 10 suppliers and supporting our commitment to SME inclusion across its frameworks. Following the tender period, evaluation and standstill process, the framework is expected to launch in October 2024 with Red Kite Learning Trust as the contracting authority. Building, Design & Construction Magazine | The Choice of Industry Professionals
Derwent Facilities Management (Derwent FM) has been selected as part of the Viridis consortium, alongside Equitix and GRAHAM, as the preferred bidder and delivery partner for the redevelopment of The University of Manchester’s Fallowfield Campus. This ambitious project stands as one of the largest Purpose-Built Student Accommodation (PBSA) initiatives currently active in the UK. The Fallowfield Campus redevelopment will be a transformative project, providing up to 5,400 student beds by replacing older accommodations with 3,300 modern, high-quality bedrooms. The project will specifically focus on upgrading and replacing the existing Owens Park, Oak House, and Woolton Hall residences, ensuring they meet the increasing demand for high-quality student housing on the popular campus. Eamonn Tierney, Managing Director at Derwent FM, said: “Our selection as part of the Viridis consortium for The University of Manchester’s Fallowfield Campus redevelopment is a very significant milestone for Derwent FM. This is a testament to our expertise and dedication to supporting the student sector in the UK and the significant experience and expertise of the Derwent FM team!” Achal Bhuwania, Equitix CIO, said: “Delighted that an Equitix consortium has been selected to support the University of Manchester in its next stage of growth and development, to provide a world-class student living experience. This is further testament to the proven capabilities and commitment to UK greenfield infrastructure as well as supporting British supply chain partners. This win was achieved through our relentless focus on building trust and long-lasting relationships as well as providing best in class solutions with core focus on sustainability and value for money.” GRAHAM CEO, Andrew Bill said: “GRAHAM is delighted to be working in partnership with the University of Manchester to deliver its vision for the Fallowfield Residences Redevelopment Programme. Together, we will focus on creating an exemplar sustainable campus that will enhance the experience of the University’s next generation of students.” The project is being undertaken under a Design, Build, Finance, and Operate (DBFO) model, ensuring that all aspects from initial design through to ongoing operations will be managed to the highest standards. This comprehensive approach guarantees that the new accommodations will not only meet but exceed the expectations of the students and the university. The University and the Viridis consortium will collaborate to refine their DBFO delivery plans, aiming to achieve financial close by summer 2025. The redevelopment of Fallowfield Campus marks a significant investment in the future of student living at The University of Manchester. It underscores the university’s commitment to providing top-tier facilities and a vibrant community environment for its students. Building, Design & Construction Magazine | The Choice of Industry Professionals
FM service provider Macro has announced the promotion of three new directors from its executive team. The newly appointed directors, all women, are Adelaide Forbes, Group People Director; Janyne Gan, Group Commercial Director; and Parris Ullrich, Regional Director of MENA & APAC. Adelaide Forbes Adelaide Forbes has been with the company for 12 years, starting as an HR business partner for the UK and Europe. She commented: “I’ve been enormously energised by the challenge of positioning the people side of our business for Macro’s exciting next chapter. To now be promoted to the Global People Director role is, to me, further evidence of Macro’s commitment to delivering a market-leading people experience.” Janyne Gan Janyne Gan, Global Commercial Director, joined Macro three years ago with responsibilities that include bids, commercial, supply chain, and mobilisation. She said: “It’s such an exciting time to be a part of Macro, and I’m thrilled to have the opportunity to impact the future of the business in my new leadership role. Specifically, my team is focused on further strengthening and integrating our supply chain and designing client solutions that deliver impact, excellence, and value.” Parris Ullrich Parris Ullrich joined Macro in 2009 as a facilities manager in Dubai and worked her way up to Operations Director for the Middle East. Today, she plays an active role in raising the profile of women in leadership within the Middle East. Parris stated: “I’m honoured to have the trust and confidence from Macro leaders to continue to elevate and strengthen our client-focused service delivery across Asia and the Middle East. I remain focused on unlocking further growth around the world by developing our people, driving operational efficiency for clients, and leveraging technology and innovation.” Building, Design & Construction Magazine | The Choice of Industry Professionals
Principle Estate Management has announced the completion of significant works at a highly prestigious London development, overseen by the firm’s London office. York Terrace West and Nottingham Terrace are widely regarded as among the finest addresses in Regent’s Park. Principle’s latest project for the residents involved constructing a new, enlarged Porters’ Lodge in the centre of the estate. The works were managed by Principle consultant Bob Myhill, who has been involved in the development’s management for 17 years. Rachael Hornby, associate director and head of Principle’s London office, said: “In recent years, we have completed our five-year cycle of external decorations for the entire estate. This was followed by a complete refurbishment of the communal areas of Nottingham Terrace, incorporating new lighting, modern signage, new carpets, and redecoration with bespoke wallpaper, reflecting the connection with Regent’s Park. “Our most recent project – the new, enlarged Porters’ Lodge – was undertaken after consultation with the residents, and planning permission and Crown Estate approval were obtained. Construction was carried out in the second half of 2023 and completed in early 2024.” The new lodge has been brought forward to the pavement edge and designed to improve visibility for the Porters. It accommodates the modern needs of the security and porterage team, and Principle also upgraded to fibre optic cabling, renewing the entire CCTV monitoring and video entry phone access systems to all apartments. The Grade I-listed York Terrace West is one of the original John Nash-designed terraces fronting the iconic green space of Regent’s Park. Originally built in 1823, it was completely refurbished in 1970 when Nottingham Terrace was constructed. A spokesman for York and Nottingham Terraces Management Ltd said: “The new Porters’ Lodge and upgrades to the entire estate were needed to provide modern facilities, with due regard to the surrounding history and aesthetics. We worked closely with Bob Myhill and Rachael Hornby to ensure the new, completed Porters’ Lodge was designed not to compete with the historic York Terrace or the more modern Nottingham Terrace, but to blend in with oak slatting and a green roof. “It has produced a highly satisfactory facility, and the estate, under Principle’s astute management, is maintained to a very high standard, as befits a property on the Crown Estate.” Chris Green, commercial director at Bloomsbury Construction Group Ltd, which led the contractors’ work on the project, said: “The Porters’ Lodge is a project we can all be proud of. Despite the fast-track programme duration, the project maintained high standards of design and sub-contractor coordination and integration. “We formed a collaborative and forward-thinking relationship with Jak Studios, BlokBuild and other stakeholders to deliver a brilliant space that is visually stunning and environmentally conscious, yet highly functional for the Porters, and this will serve the estate for many years to come. We appreciate the support and quick decisions from Principle, which culminated in the successful delivery of this project.” Mrs Hornby of Principle added: “One of the most rewarding aspects of property management is working with our clients and customers to see major works projects through to completion, especially when they improve facilities and amenities for residents.” Founded by Brett Williams in 2018, Principle Estate Management is based in Birmingham and acquired London firm Myhill Newman in August 2022, expanding its services into London and the South East. Principle now has more than 65 staff looking after a portfolio of over 16,500 units at around 375 developments across the UK. Building, Design & Construction Magazine | The Choice of Industry Professionals
Specialist property manager LB Navana has been appointed as the managing agent for two prestigious sites in London: The Arc and The Haydon. The Arc, situated at the heart of London, is a 340,000 square foot mixed use scheme with a mixture of retail and office space, and 100 residential apartments. With its iconic architecture and unparalleled amenities, the site is a short walk away from Old Street and Liverpool Street stations. LB Navana has been involved with the mobilisation of the site for a number of years and recently welcomed its first residents. Similarly, The Haydon, a flagship development by Regal London, epitomises contemporary living in the heart of the Square Mile. The Haydon represents modern urban living, comprising of 87 luxury homes, set in a landscaped courtyard. LB Navana will bring to life its vision for elevating the residential experience and will work to foster a sense of community within the development. LB Navana will be responsible for the day-to-day estate management, including the maintenance of the common areas and ensuring the compliance with all the latest health and safety legislation. With a focus on proactive maintenance, personalised service, and community engagement, LB Navana says it is dedicated to enhancing the living experience for residents while maximising the value for property owners. Ian Jones, Group Chief Operating Officer, LB Navana, said: “We are thrilled to be entrusted with the management of The Arc and The Haydon. Both developments represent the pinnacle of luxury and sophistication in London’s property landscape, and we are committed to delivering unparalleled service to residents and stakeholders alike.” Building, Design & Construction Magazine | The Choice of Industry Professionals
Northumbria University in Newcastle has chosen to retain Sodexo for its soft and hard FM services and residential living management contract for a further ten years in a new contract with the addition of a new food offer for the University’s largest Trinity Square student accommodation. Sodexo has been managing student accommodation services at Northumbria University since 2014. Initially covering just Trinity Square, a contemporary accommodation block housing up to 1,000 students in double en-suites or shared flats for groups of three-five students. Over the course of the contract the University has added all its four City residences, housing nearly 2,500 students every year. Sodexo is focused on ensuring the student living experience is second-to-none and is committed to ensuring its presence has a positive social impact for the residents, the University, and the local community in which it operates. Services managed by Sodexo in the University’s student accommodation include reception, helpdesk, security, mechanical and electrical maintenance, and cleaning. Sodexo employs 58 people at Northumbria University and uses digital platforms for students to report maintenance issues, recently mobilising a mobile-enabled maintenance system to ensure timely servicing of request within the residences to reduce unexpected breakdowns and inconveniences, minimise costs and extend equipment life. The new contract will see Sodexo introduce a brand-new catering offer at Trinity Square student accommodation serving hot drinks and a grab and go food solution such as paninis and pastries. The team will transform the currently under-utilised space at the accommodation to further enhance the student experience creating a fantastic live learning experience that creates a true home from home atmosphere. Sodexo’s commitment to social impact underpins the strategic business ambitions at Northumbria University and is engrained into every floor cleaned, every maintenance job resolved, and every conversation had with students. Sodexo has built strong relationships with the local community and works with local charities and social enterprises such as Northern Rights and the DFN project, which are focused on helping the long term unemployed and people with learning difficulties get in to work. The Sodexo team at Northumbria has: Supporting students from applicant to alumni is a crucial part of Sodexo’s focus at the University, the team provides vital support to residents at a time which can be quite difficult as they adjust to life away from home where they need to balance studying with financial independence, making new friends and settling into a new setting and city. To provide further support in this area Sodexo has committed to train five mental health first responders across the contract. In 2022 Sodexo introduced Residency Advisors, students who live within the residences join the Sodexo team on a part-time basis to work with the accommodation team to manage any issues that arise quickly and efficiently and offer proactive peer to peer support. Through this programme Sodexo provides employment opportunities for 15 students which helps the long-term employability of the students as a valuable addition to their CVs. Sian Thompson, national operations director, Universities & PFIs, Sodexo UK & Ireland, Sodexo said: “We are proud of our long-standing partnership with Northumbria University. There is a strong cultural fit between our organisations, and we are committed to continually delivering a leading facilities management service alongside the award-winning residency living model, with aligned goals and strategic objectives. This next contractual period brings with it some exciting service developments and we expect to achieve great things by continuing to work in a strategic and trusted partnership.” Erin Peart, executive director of campus services, Northumbria University said: “Sodexo continues to be one of the University’s valuable partners – not only because of the services it delivers and the commitment it has to enhancing the student experience, but in helping us to deliver social impact. We look forward to continuing this partnership with students at the heart of our shared ambitions.” Sodexo’s team at Northumbria University has received numerous awards including the 2023 IWFM award for Excellence in Customer Experience, Contract Manager Tom Martin received the 2022 title of Young Leader of the Year at the PFM Partnership awards and the contact was highly commended in the 2022 Student Accommodation awards for Collaboration. The team was also shortlisted at the 2024 Property Week awards for excellence in social impact. Building, Design & Construction Magazine | The Choice of Industry Professionals
Facilities management provider OCS plans to offer apprenticeship pathways across each of its service lines to nurture future talent and support career progression. The company has committed to increasing its number of apprenticeship placements in the UK and Ireland to over 1,000 within the next 12 months. This initiative aligns with its growth ambitions and includes substantial investments in its funded learning programme. With the recent announcement of its vision to optimise people and places as part of its brand strategy, this move underscores OCS’s dedication to social mobility and impact. It aims to drive social value initiatives, such as apprenticeship schemes and funded learning, to enhance sustainable employment by offering empowering careers and embracing diversity. OCS reports a 140 per cent increase in the uptake of its apprenticeships over the past year and aims to maintain this growth by providing opportunities in each of its service lines: facilities management, security, pest control, cleaning, catering and hospitality, and hard services. Ipswich-based OCS currently offers 12 professional pathways and 39 programmes to support its business units. In addition to service lines, these opportunities include management and leadership, coaching and mentoring, and customer service and sales. By focusing on investing in the development and upskilling of its internal colleagues, these pathways and programmes are available to both employees and external candidates. Apprenticeship pathways will be available at entry level (level 2) and for management (level 3), and OCS is currently revising its higher apprenticeship pathway (level 4) in collaboration with the Institute for Apprentices and Technical Education. Toni Marie-Vaughan, Head of Social Mobility at OCS UK and Ireland, commented: “While it’s important that we continue to open up more opportunities for people looking to develop, our priority will always remain on the quality of programmes delivered. We are working with a number of partners to achieve this. “Additionally, we have invested further in our online training modules, delivered through the OCS Academy. Learners can access a variety of programmes in addition to the structured training around their chosen pathway. Along with e-learning and on-the-job training, learners can expect regular line management meetings and coaching conversations, dedicated study time away from practical training, and progress reports.” Daniel Dickson, Chief Executive Officer at OCS UK and Ireland, said: “It’s exciting that we operate in an industry that can provide opportunities for further development within many different career paths. Our apprenticeship scheme and funded learning pathways are accessible to everyone, regardless of age, gender, background, level of education, or experience.” Building, Design & Construction Magazine | The Choice of Industry Professionals
