FirstPort has made senior appointments in two customer-focused areas of its business to continue to drive forward the highest standards of service for customers and clients. Heidi Stephenson (LLB MSc) has joined FirstPort as Director of the Luxury portfolio. She brings with her 20 years’ experience in residential Property Management, 15 years of which were spent at one of the UK’s most luxury brands, Harrods. As Associate Director, she was part of the Senior Management Team for Harrods Estates Asset Management/PL Management, looking after some of the most prime, central and luxurious developments. Heidi’s experience spans all aspects of property management, new scheme consultancy and scheme mobilisation covering both customer and client engagement. This experience will be invaluable in assisting FirstPort to enhance its luxury offer. Speaking about her appointment, Heidi said: “Customers living in a luxury development quite rightly demand a truly luxury service, and I am looking forward to using my experience of dealing with the most prestigious customers to define and deliver an exceptional level of service.  FirstPort is an extremely customer-focused business and I am keen to work with the team to provide our customers with an exemplary and market leading offer.” Lucinda Walker has been appointed as Director of Build to Rent, with the aim of providing expert focus to FirstPort’s proposition for both clients and customers in this emerging market. Lucinda has over 20 years’ senior operations and project management experience encompassing complex staff management, financial negotiations and strategic oversight, with a strong focus on exceptional customer service. She has delivered facilities and management services at some of the UK’s major sporting events, including the London Olympics 2012, Commonwealth Games 2014, and Wimbledon Championships. She has also held senior positions operationally, financially and strategically for international hotels whilst working for the highly regarded travel company, Mark Warner. Speaking about her appointment, Lucinda said: “My aim is to create a service embedded with the highest and most innovative of standards that will appeal to a wide range of customers, whilst underpinning a financial mode that maximizes the return on investment for our clients. I look forward to using my experience of mobilising and delivering major events to ensure that our Build to Rent operation is slick, efficient and completely focused on the needs of customers as we strive for business excellence. “This exciting new market suits FirstPort’s size and capability and gives us the opportunity to work directly with clients from the early stage of planning to provide viable Build to Rent operational delivery.