Programme to Improve Housing Associations and Tenants Relationships


Housing associations and tenants are due to build stronger relationships between each other with the help of a new programme. The National Housing Federation (NHF) is to introduce the project called Together with Tenants, which will set out a plan of action to ensure boards are always properly connected and accountable to the people they house, whilst also giving tenants and residents a strong role in scrutiny.

At the heart of the proposal are the housing association residents are firmly at the heart of the proposal, with the NHF asking tenants and residents from across the country to share their thoughts on it. Tenants and residents are being asked to join a new independent Tenant Advisory Panel and complete a questionnaire on the plan.

The programme proposes four actions:

• A new requirement in the National Housing Federation Code of Governance for boards to be accountable to their tenants and residents.

• A new ‘Together with Tenants’ Charter setting out what tenants and residents can expect from their housing association landlord.

• Tenant and resident oversight and scrutiny of the Charter with a report on how their landlord is doing against the Charter commitments.

•A closer link with regulation.

In total, 43 housing associations have already signed up to be early adopters of the proposals.

“I am proud to launch Together with Tenants today. It is a demonstration of the fact that as a sector we are addressing one of the most pressing challenges facing the country. How we rebuild trust between people and institutions. This is a challenge that is of course particularly pertinent for our sector, after the tragic fire at Grenfell Tower exposed feelings of powerlessness, distrust and disconnection,” said Kate Henderson, Chief Executive of the NHF.

“This plan builds on good practice in the sector, and must also be the first steps towards meaningful change. I am delighted that as of today 43 housing associations have already signed up to test the commitments and I hope that many more will follow suit. We know that for this plan to work we need to design it with tenants and residents. This is why we’ve been working closely with them throughout the process, and are now urging tenants to share their thoughts on these proposals,” she concluded.


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BDC 316 : May 2024