Build Concierge has continued its rapid growth across the facilities management, maintenance and field service sectors, strengthening its position as a leading provider of AI-powered automation solutions designed to improve operational efficiency and customer experience.
The company, which specialises in intelligent workflow automation for service-based businesses, has reported a series of new customer wins alongside growing recognition within the FM and property services sectors.
Among the latest additions to its client portfolio is IRM Group, a specialist drainage services provider operating around the clock. Build Concierge’s AI platform is being integrated into the business to support emergency call handling, improve response times and enhance customer communications, helping streamline operations within a highly time-sensitive environment.
The company has also highlighted the continued success of its deployment with Commercial Maintenance Services U.K. Ltd., a national maintenance provider employing more than 150 field engineers. Integrated directly within the customer’s Joblogic platform, the solution automates a range of administrative workflows while providing 24/7 AI-powered communication channels, enabling teams to focus on customer service and business growth.
Within the facilities management sector, Build Concierge has also gained recognition through its inclusion in the Tomorrow’s FM Yearbook 2026/27. The company’s technology is increasingly being adopted as an intelligent operational layer that supports helpdesk teams, automates job logging and improves service delivery across FM environments.
The platform has already been deployed across a growing number of businesses, including organisations operating in industrial services, property maintenance, refrigeration, gas services and engineering sectors. Integrations with leading software platforms such as Joblogic, BigChange, Simpro, CAFM systems and workforce management solutions are helping customers automate routine tasks while maintaining seamless communication with clients and contractors.
Alongside its commercial growth, founder Martin Port has relaunched his weekly industry blog, The Growth Leader, providing insight into the challenges and opportunities of building an AI-focused technology business within the trades, maintenance and service sectors.
As demand continues to grow for automation, data-driven decision-making and round-the-clock customer engagement, Build Concierge is positioning itself at the forefront of a new generation of AI-powered operational tools helping facilities management and service businesses operate more efficiently, improve customer satisfaction and unlock long-term growth opportunities.
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