Products & Materials : Building Systems & Appliances News
Delta Electronics Recognized as Top 100 Global Innovator 2023 by Clarivate

Delta Electronics Recognized as Top 100 Global Innovator 2023 by Clarivate

The accolade underscores Delta’s world-class innovation capabilities Delta, a global leading provider of power and thermal management solutions, today announced its has been honored for the second consecutive year as one of the Top 100 Global Innovators™ (2023) by Clarivate for its superior innovation and patent intellectual property portfolio. As

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Replacing inefficient circulator pumps provide 200 million opportunities to improve energy efficiency globally

Replacing inefficient circulator pumps provide 200 million opportunities to improve energy efficiency globally

This energy efficiency measure could save equivalent of Portugal’s annual energy consumption Circulator pumps in central heating systems provide 200 million opportunities globally to improve energy efficiency[1]. Replacing old pumps with newer, more efficient models could save the world around 53.5TWh of energy each year – the equivalent of the

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Johnson Controls and Willow to collaborate on digital solutions that create smarter, healthier, more sustainable buildings

Johnson Controls and Willow to collaborate on digital solutions that create smarter, healthier, more sustainable buildings

Johnson Controls, the global leader for smart, healthy and sustainable buildings, and Willow, a leading provider of digital twin solutions for critical infrastructure and real estate today announced a global collaboration to digitally transform buildings and facilities into healthier, safer and more sustainable environments for their customers and occupants. Johnson Controls and

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Wolseley announces boiler parts reconditioning scheme

Wolseley announces boiler parts reconditioning scheme

Wolseley, the leading trade specialist, today launched an innovative component recycling/reconditioning scheme aimed at reducing the environmental impact of maintaining gas boilers by driving a more circular economy in the domestic heating sector. The scheme will allow heating engineers to return faulty Printed Circuit Boards (PCBs), diverter valves and fans

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New research highlights potential demand of 150,000 installers – a main barrier to 2028 heat pump target

New research highlights potential demand of 150,000 installers – a main barrier to 2028 heat pump target

The widely promoted 50,000 installers required to meet the Government’s ambitious annual heat pump installation target of 600,000 may be three times lower than the number required, research has revealed. Developing from discussions within the HHIC Systems Group, chaired by Steve Keeton, the organisation has conducted extensive investigations of working

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Honeywell identifies top building technology trends for 2023

Honeywell identifies top building technology trends for 2023

Honeywell released yesterday its predictions for emerging trends that will help shape building operations and technologies in 2023 and beyond. Top experts at Honeywell revealed insights on opportunities to make buildings more sustainable, safer and occupant focused. Honeywell’s predictions for 2023 include both ongoing and burgeoning trends: 1.      The acceleration of

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City Plumbing launches new digital diagnostic tool for boilers

City Plumbing launches new digital diagnostic tool for boilers

City Plumbing has introduced a new digital tool to to help housing associations quickly and accurately diagnose heating system faults, identify replacement parts and improve the lives their tenants through better service. Using the industry’s most comprehensive and product-specific data, the national merchant’s FaultFinder equips housing associations and field service

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Latest Issue
Issue 324 : Jan 2025

Products & Materials : Building Systems & Appliances News

Delta Electronics Recognized as Top 100 Global Innovator 2023 by Clarivate

Delta Electronics Recognized as Top 100 Global Innovator 2023 by Clarivate

The accolade underscores Delta’s world-class innovation capabilities Delta, a global leading provider of power and thermal management solutions, today announced its has been honored for the second consecutive year as one of the Top 100 Global Innovators™ (2023) by Clarivate for its superior innovation and patent intellectual property portfolio. As of the end of 2022, the total number of patents approved for Delta exceeded 15,000 mainly in the United States, mainland China, Taiwan, Europe, of which 1,070 patents where approved in 2022 alone. Gordon Samson, Chief Product Officer, Clarivate, said, “We congratulate Delta Electronics for being named a Top 100 Global Innovators for two years in a row. Delta Electronics shows consistent, above-the-bar innovation performance, especially the success of its patent applications as intellectual assets in the market. Together with all Top 100 Global Innovators, Delta fully appreciates that innovative ideas and solutions to current challenges not only bring rewards to its business but foster genuine improvements in society.” Ping Cheng, Delta’s Chief Executive Officer, said, “We are quite pleased to receive such a prominent recognition for Delta’s R&D endeavors for two years in a row. As a word-class corporate citizen committed to energy conservation and sustainable development, Delta leverages its focus on R&D-based innovation and its prowess in power electronics, infrastructure, and automation to provide innovative, clean and energy- efficient solutions. In regards to our patent portfolio, Delta has deeply cultivated patent assets in its worldwide R&D centers, manufacturing sites, and major markets to optimize its competitiveness. Looking at the growth trends in India and Southeast Asia, Delta will continue accelerating its related portfolio there going forward.” Delta’s innovative thinking has been deeply rooted in its corporate culture. The Delta Innovation Award has been established since 2008, and the awards for ” Intellectual Property” include the “Outstanding Contribution”, ” Elite Inventor” and ” Quality IP Portfolio” to commend individuals or teams for their innovation to construct a patent layout with commercial value. Delta commonly invests over 8% of its annual revenues into R&D and currently nurtures more than 10,000 R&D engineers and 73 R&D centers around the world to foster innovation. In addition, Delta established the Delta Research Center (DRC) in 2013 to respond to groundbreaking technological trends and to enhance its research and development capacity, which focus on smart manufacturing, artificial intelligence, ICT, and life sciences. DRC takes an open collaboration approach to actively collaborate with ecosystem partners from various industrial sectors, government agencies, academia, and research institutions for mutual success. The Top 100 Global Innovators uses a complete comparative analysis of global invention data to assess the strength of every patented idea, using measures tied directly to their innovative power. For full information on the methodology used to identify the 2023 list, see here. Building, Design & Construction Magazine | The Choice of Industry Professionals 

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Replacing inefficient circulator pumps provide 200 million opportunities to improve energy efficiency globally

Replacing inefficient circulator pumps provide 200 million opportunities to improve energy efficiency globally

This energy efficiency measure could save equivalent of Portugal’s annual energy consumption Circulator pumps in central heating systems provide 200 million opportunities globally to improve energy efficiency[1]. Replacing old pumps with newer, more efficient models could save the world around 53.5TWh of energy each year – the equivalent of the annual energy consumption of Portugal. In the average EU home, heating systems account for 60% of energy consumption. Circulator pumps alone are the third most electricity-consumptive device (behind only freezers and tumble dryers). Increasing efficiency in 200 million homes would therefore deliver vast improvements both economically and environmentally. These savings will be welcomed by people who cannot afford their energy bills. Last year, more than 34 million people were energy poor in Europe alone. Another recent Grundfos-sponsored report from the Centre for Economics and Business Research (Cebr) found that as many as 60% of people in the UK and Germany were worried about rising energy bills, while 25% were concerned about blackouts. In the context of energy poverty, many people cannot afford to transition to electric vehicles, electric heat pumps, and other appliances on which countries have pinned their hopes of achieving net zero emissions by 2050. People need the ability to enact immediate, lasting improvements without breaking the bank. Replacing a circulator pump is a simple process for any installer and one that pays for itself within a year by reducing energy consumption. Morten Bach Jensen, CEO of Domestic Building Services at Grundfos, comments: “We must urgently address energy issues at the source, improving efficiency so we can manage demand and mitigate disruptions to supply. There are several opportunities to drive energy efficiency within homes, and thereby reduce the pressure on both energy supply and homeowners’ wallets. But we must draw awareness of these possibilities that are available. “Replacing an old circulator pump with a newer, more efficient model is the number-one way that households can improve their energy efficiency in a cost-effective way. It delivers both the immediate and long-term impact that many people, and the planet as a whole, sorely need.” [1] The proprietary research supporting the estimated 200 million circulator pump claim was conducted in-house by Grundfos. The research applies the use of an internal model and is complimented by the company’s sales and market data. You can find more information on this research here: 200millionpossibilities.com Building, Design & Construction Magazine | The Choice of Industry Professionals  [1] The proprietary research supporting the estimated 200 million circulator pump claim was conducted in-house by Grundfos. The research applies the use of an internal model and is complimented by the company’s sales and market data. You can find more information on this research here: 200millionpossibilities.com

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Energy Efficiency at City Plumbing and GTEC join forces to offer heat pump training for installers at new centre

Energy Efficiency at City Plumbing and GTEC join forces to offer heat pump training for installers at new centre

Energy Efficiency at City Plumbing is set to unveil its new Energy Efficiency Centre after agreeing a partnership with GTEC Training to provide accredited training courses for installers. The Centre, based in Farnborough, Hampshire is now open with an official launch planned to mark Earth Day in April. It will focus on showcasing renewable energy home heating technologies such as heat pumps, underfloor heating and solar panels – and training engineers to install them., The Centre will be open to the public and include a range of fully kitted-out zones, highlighting how alternative home heating solutions work in real life, as well as an accredited training room. Adam Foy, Managing Director, Energy Efficiency at City Plumbing, said “We are very excited to announce that Energy Efficiency at City Plumbing has partnered with GTEC Training to deliver accredited training courses to our installer base in England and Wales – and help our customers make the transition to low carbon technologies. “Our industry-leading Energy Efficiency Team has been in place for over a decade, offering an indemnified design service along with impartial advice on technologies and manufacturers.  “As the market evolves, we are looking to support our installers through their journey and this partnership, and the Energy Efficiency Centre are crucial steps in this process.” The partnership has been boosted by news that it has secured government funding through the BEIS Home Decarbonisation Skills Training Competition to reduce the cost of courses to installers until the end of March 2023. Adam added: “This funding allows us to offer installers based in England subsidised heat pump training and qualifications through a range of locations, with funding available to SMEs.” Griff Thomas, Managing Director of GTEC Training, added: “GTEC is delighted to be playing a part in Energy Efficiency at City Plumbing, with our first in-merchant training facility at the Energy Efficiency Centre in Farnborough. “Heat pumps are playing a key role in the UK’s drive to reduce the carbon footprint of our buildings – the ideal solution for energy efficient properties. “Thanks to the partnership between GTEC and City Plumbing, installers will be able to access everything they need to enter this growing market; from purchasing the latest heat pumps and associated equipment, to undertaking our industry-leading training. “All heating and plumbing installers should consider upskilling into heat pumps. Demand is growing steadily and will outstrip gas boilers over the next 10 years. Training is designed for tradespeople, providing an exciting opportunity for the existing installer-base. The Energy Efficiency Centre is the first step in an ongoing, industry-wide campaign to raise the number of heat pump installers in the country. For further details and to book a course, visit: https://eecityplumbing.co.uk/gtec-training/ Building, Design & Construction Magazine | The Choice of Industry Professionals 

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Chubb celebrates industry-breaking contact centre response rates with launch of new video

Chubb celebrates industry-breaking contact centre response rates with launch of new video

Chubb, the UK’s leading fire safety and security solutions provider, has launched a new video showcasing the exceptional service customers can expect to receive from its Blackburn Customer Experience Centre. The video marks a momentous occasion as Chubb has just recorded industry-breaking contact centre response rates. Last year, Chubb’s Customer Experience Centre answered 335,221 calls, an average of 94% of calls in 20 seconds. This smashes the call centre industry standard, typically set at 80% of calls answered in 20 seconds. This achievement echoes the findings of the recent Call Centre Helper survey1, which found that the importance of response time has more than doubled from 11.3% in 2021 to 22% in 2022, suggesting that customers are now looking for even greater speed when dealing with contact centres. In Chubb’s new video, Director of Business Support, Sue Dean takes us on a journey through its Customer Experience Centre, introducing the teams supporting customers and the company’s branch network.  Chubb’s contact centre operates 24/7, 365 days a year, taking emergency calls, booking routine service visits and scheduling and dispatching work to its field-based engineers. Within Chubb’s business support teams, the company onboards all new customers and processes orders, which are then passed onto the branch network to deliver locally. Depending on the size and complexity of the customer requirements, Chubb has dedicated account management teams that tailor services and solutions to meet their specific needs.  Sue said: “I’ve been with Chubb for 25 years, and I’m proud to lead an amazing team passionate about delivering great customer service. Our commitment to our customers is to offer a fast and effective resolution to every call that comes into our contact centre. We are proud that over 90% of our customer calls are answered within 20 seconds, which is a true testament to our dedicated teams and customer-centric ethos.” Building, Design & Construction Magazine | The Choice of Industry Professionals

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HYDROGEN WEEK 2023: Baxi calls for Consultation Response from Heating Professionals

HYDROGEN WEEK 2023: Baxi calls for Consultation Response from Heating Professionals

At the beginning of the first UK Hydrogen Week, a leading heating and hot water solutions provider has called for the industry to respond to the Government’s pivotal Improving boiler standards and efficiency consultation. Setting out the next steps for home heating decarbonisation, the consultation covers a range of topics around natural gas boiler installations, heating controls, the potential role for hybrid heat pumps in the future, and a proposal for mandating ‘hydrogen-ready’ boilers from 2026. With the potential to change heating professionals’ working lives significantly, Baxi wants to highlight the importance of responding to the consultation to ensure the heating industry has an active role in shaping the policy decisions set to determine the long-term future of the sector. Baxi has been at the forefront of renewable heating development, including hydrogen demonstration projects and research across the country. For residential applications, Baxi has supplied it’s hydrogen boilers and 20% blend compatible to projects such as HyDeploy, Hy4Heat, HyStreet, Northern Gas Network’s 100% Hydrogen Home near Gateshead and the H100 Fife project of 300 homes in Scotland. Most recently, Baxi has partnered with H2Go Power to deliver the world-first commercial hydrogen boiler and demonstrate the technology’s potential to decarbonise multiple industries. Furthering expertise in hydrogen being made available to Baxi is from its parent company, BDR Thermea, who have recently launched a world first hydrogen pilot in the Dutch town of Lochem. The company is using its 100% hydrogen boilers in 12 inhabited homes – which closely resemble the UK’s existing housing stock in age and energy efficiency – with hydrogen supplied via an existing natural gas grid. Jeff House, External Affairs and Policy Director at Baxi UK and Ireland, said: “We are thrilled to see the UK’s first UK Hydrogen Week take place, highlighting the sheer scale of research and development taking place to explore the viability of the fuel as part of a practical route to net zero for our industry. Baxi’s commitment to developing hydrogen appliances as low carbon alternatives to natural gas is a key part of our wider strategy of lowering emissions from heating and hot water provision. “We hope initiatives like Hydrogen Week will increase the support and urgency at which we push hydrogen as one of the key pillars of decarbonisation, in addition to guiding policy in the area.” With hydrogen-ready technology for heating applications mentioned by the Government in its latest consultation, policy direction could be pointing towards the technology as one of the solutions for the future. Jeff adds: “Whatever the rules and regulations put in place by the Government, the industry is moving towards a low carbon future, with heat pumps, hybrid systems, heat networks and hydrogen all set to play their part in this effort. To ensure we achieve this goal, it is vital that we take a pragmatic approach informed by the perspectives of that heating professionals who live and breathe our industry. We’d urge everyone involved in the heating industry to provide feedback on the consultation to ensure the policies it will ultimately result in are suitable and achievable.” For more information about Baxi’s work in the hydrogen space, visit: www.baxi.co.uk/about-us/the-future-of-heat Building, Design & Construction Magazine | The Choice of Industry Professionals

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Johnson Controls and Willow to collaborate on digital solutions that create smarter, healthier, more sustainable buildings

Johnson Controls and Willow to collaborate on digital solutions that create smarter, healthier, more sustainable buildings

Johnson Controls, the global leader for smart, healthy and sustainable buildings, and Willow, a leading provider of digital twin solutions for critical infrastructure and real estate today announced a global collaboration to digitally transform buildings and facilities into healthier, safer and more sustainable environments for their customers and occupants. Johnson Controls and Willow have committed to jointly bring next-generation solutions to their customers. Digital twins are playing an increasingly important role in the design, construction, and ongoing operation of healthy buildings and facilities and can be particularly valuable when analysing large datasets and predicting patterns and trends. “When it comes to our OpenBlue suite of connected solutions, our customers see the return on their investment for creating smarter, healthier and more sustainable buildings – it’s a win for them and the environment,” said Rodney Clark, vice president and chief commercial officer, Johnson Controls. “We look forward to working with Willow to provide increasingly robust digital twin solutions to our mutual customers.” “Through this partnership we have an incredible opportunity to help customers reimagine what is possible when they digitise their buildings and facilities at scale,” said Joshua Ridley, chief executive officer, and co-founder of Willow. “By integrating the power of WillowTwin™ with Johnson Controls OpenBlue Digital Twin platform, customers can obtain operational efficiency and cost reductions, improve their sustainability management and improve IoT/Operational Technology security across their buildings and facilities portfolios globally.” In connection with this collaboration, Johnson Controls and Willow have entered into a go-to-market agreement and license agreement for the use of digital twin technology patents held by Johnson Controls. The companies also agreed to strengthen their technology and business collaboration in marketing, implementation and interoperability. Building, Design & Construction Magazine | The Choice of Industry Professionals

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Wolseley announces boiler parts reconditioning scheme

Wolseley announces boiler parts reconditioning scheme

Wolseley, the leading trade specialist, today launched an innovative component recycling/reconditioning scheme aimed at reducing the environmental impact of maintaining gas boilers by driving a more circular economy in the domestic heating sector. The scheme will allow heating engineers to return faulty Printed Circuit Boards (PCBs), diverter valves and fans from some of the most popular domestic boiler manufacturers and receive a small payment per component. The faulty components will then be returned to a specialist refurbishment company, where they will either be refurbished and offered back into the market or recycled where the product is beyond economic repair. Wolseley customers will be able to purchase a selection of kitemarked refurbished products with a two-year warranty and at a much-reduced price than buying the part new.  More than 1.5 million boilers are changed every year and some estimates put the number of those repaired as high as 3 million, but most faulty parts are currently recycled as other materials or go to landfill sites, rather than being reused to extend their working life. Wolseley is introducing the new service on a test basis to understand the attractiveness to the customer base of returning parts for refurbishment as well as their willingness to purchase parts that have been reconditioned using a BSI Kitemark certified process. The test comes at an apt point in time given the cost-of-living crisis and the requirement to mitigate outgoings, as well as providing customers with a financial incentive to participate in a positive environmental trial. Emma Conroy, Proposition Development Director, Wolseley Plumb & Parts, said: “We want to help drive a more circular economy in the domestic heating sector and believe there is customer appetite for reconditioned parts as an alternative to new ones. This new service amounts to testing the water at scale, at a time when many UK households need help with reducing costs. “Evaluating this scheme with our installer customer base, with benefits for householders, the trade and the environment, will allow us to understand the potential for developing it further and extending it to other product categories,” she said. Wolseley is partnering with Heating Trade Supplies Group (HTS) to deliver the service. HTS is the UK’s only boiler parts specialist to have attained a BSI Kitemark for remanufacturing of components. Wolseley will take in faulty parts at its branches before sending them for repair by HTS engineers. The circular scheme also enables heating installers to offer a new kind of service to domestic customers, and provide advice around how to get best value when a boiler fails. Wolseley will give customers up to £4 per part when bringing in faulty parts to a small number of selected branches. Building, Design & Construction Magazine | The Choice of Industry Professionals

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New research highlights potential demand of 150,000 installers – a main barrier to 2028 heat pump target

New research highlights potential demand of 150,000 installers – a main barrier to 2028 heat pump target

The widely promoted 50,000 installers required to meet the Government’s ambitious annual heat pump installation target of 600,000 may be three times lower than the number required, research has revealed. Developing from discussions within the HHIC Systems Group, chaired by Steve Keeton, the organisation has conducted extensive investigations of working practices through the membership. It has revealed a figure of circa 150,000 workers is required to meet the Government’s target if today’s working model is followed. Not only does this finding triple current predictions, it also reveals the need for 100,000 new entrants to the industry – a figure almost equivalent to the entire current Gas Safe Register.  To align with net zero by 2050 there is an urgent requirement to decarbonise UK heating systems, with many leaning on the promise of increasing heat pump installation. Whilst a positive initiative, data from the Heating and Hotwater Industry Council (HHIC) suggests the actual workforce requirement to attain 600,000 new installations per year could heavily outweigh current estimates, by as much as 200%. Commenting on these findings, Steve said: “The industry is at a pivotal point, with an ageing workforce and exacerbated demand for modernised skillsets we really must look to new entrants as fundamental in providing the solution. The Government must push harder than ever to engage and incentivise existing heating engineers to build skills in renewable technologies. In addition, it must attract more new people to enter the industry and appeal to the younger generation to proactively include low-carbon technologies in their portfolio. It is the cornerstone we need in order to achieve our nation’s emissions goals.” Whilst heat pump installation is a priority, the HHIC says there is no one silver bullet approach to decarbonisation. Collectively, the UK must look towards supplementary alternatives if its to hit 2028, and 2050 sustainable heating targets. A hydrogen economy is cited as the next step in heating system developments, with the HHIC noting the importance of recent government proposals to mandate hydrogen-ready boilers. This government initiative is backed by UK manufacturer’s ‘price promise,’ meaning the boilers installed in 1.7 million homes each year could be ready for net zero at no extra cost to consumers compared to equivalent models today. Steve added:” It is imperative that the UK’s heating strategy looks at a multi-dimensional approach. This gives the Installer options and the customer choice. If we are to successfully meet our 2050 ambitions, Heat Networks and hydrogen must be part of the strategy in tandem with heat pump initiatives. This is inevitably going to require an upskilling, and incentivisation, of the workforce, so we must work from the grassroots up in order to create the bedrock of multi-skilled installers to successfully decarbonise the heating economy.” To download the report and find out more about the research, visit the HHIC Website here Building, Design & Construction Magazine | The Choice of Industry Professionals

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Honeywell identifies top building technology trends for 2023

Honeywell identifies top building technology trends for 2023

Honeywell released yesterday its predictions for emerging trends that will help shape building operations and technologies in 2023 and beyond. Top experts at Honeywell revealed insights on opportunities to make buildings more sustainable, safer and occupant focused. Honeywell’s predictions for 2023 include both ongoing and burgeoning trends: 1.      The acceleration of the ‘Electrify Everything’ movement. In May of 2022, the European Commission proposed the REPowerEU Plan[1] in part to rapidly reduce Europe’s dependence on Russian natural gas but also to fast-track the EU’s clean energy transition. To incentivise that transition, the EU has also this year granted €1.1 billion[1] to fund seven innovative, large-scale clean energy projects, using revenues from its Emissions Trading System. As building owners everywhere face increasing pressure from stakeholders and regulatory agencies to curb energy consumption and reduce their facilities’ carbon impact, the electrification trend will accelerate. “An all-electric building requires not just a viable sustainability plan but also a smart controls strategy, which starts with establishing realistic baselines of current energy performance and taking a hard look at existing infrastructure including supply and demand side power,” said Udaya Shrivastava, vice president and chief technology officer, Honeywell. “It also requires creative thinking, investment in ready now technologies and a holistic effort across the organisation. Making these changes may seem prohibitively expensive, but solutions exist that can measurably cut operating expenses and help reduce carbon emissions.”  2.      Cybersecurity embedded and integrated into digital innovation. As the Internet of Things continues to merge operational technology (OT) and information technology (IT) systems – and cyberattacks increase in frequency as well as sophistication[i] – advanced AI/ML-enabled cybersecurity will become foundational to the design of digitalised building technology systems. At the same time, the shortage of cybersecurity professionals[ii] will likely remain a challenge.  “Generally, there still remains a lack of understanding on the importance of hardening OT infrastructure and having proper protocols in place in the case of an incident,” said Mirel Sehic, vice president and general manager, Buildings Cybersecurity, Honeywell. “Cybersecurity starts with technology development, as digitalisation continues, engineers and product development teams need to take a security and privacy by design approach.” 3.      Dynamically responsive buildings will be possible. Building controls have traditionally used setpoints that operate on the assumption that every space is 100% occupied, which is no longer the norm due to an uptick in hybrid workforce. The 2022 Global Status Report for Buildings and Construction[iii] found that the building and construction sector accounted for 34% of energy demand and 37% of energy and process-related CO2 emissions in 2021. Building management systems will increasingly leverage AI/ML algorithms to optimise both energy efficiency and occupant well-being, which will no longer be viewed as mutually exclusive priorities. These algorithms can build sophisticated models that reveal hidden energy waste as they weigh conditions and demand against current occupancy, weather conditions and utility pricing. “It’s become imperative for building owners to make meaningful, near-term change in their carbon impact,” said Manish Sharma, vice president and general manager of Sustainable Buildings, Honeywell. “To do this, they need better data about their operations. Given the heightened awareness of, and investment in, sustainability, it’s critical for a company to know and communicate to stakeholders how its facilities are optimising energy baselines to ultimately reduce their carbon footprint, without impacting the occupant experience.” 4.      Cities will look to build energy resilience into operational plans. As extreme climate and weather events occur more frequently,[iv] energy resilience will continue to gain attention. Cities and communities will need solutions that help them better respond to power outages, especially where they affect critical infrastructure such as hospitals and traffic control systems. Microgrids and battery energy storage systems that leverage real-time, adaptive control strategies will help cities continue to provide essential services in the wake of disasters. “In 2023, we can expect to see significant public investment in community resilience particularly in the United States, supported in part by the $1.2 trillion in federal funding[v] from the Infrastructure Investment and Jobs Act,” said Matthew Britt, general manager, Sustainable Cities and Communities, Honeywell. “Communities that embed energy resilience programmes into their sustainable smart city initiatives, will be better prepared to mitigate power outages, improve their operating costs, while supporting their sustainability initiatives.” These trends collectively embody a common theme: technology is rapidly becoming integral to every facet of building operations. Whether it’s helping to help reduce carbon impact, defend against cyberattacks, optimise both energy performance and occupant well-being, or make communities more resilient in times of crisis, it can provide a competitive business advantage as well as help reduce operating expenses. Building, Design & Construction Magazine | The Choice of Industry Professionals

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City Plumbing launches new digital diagnostic tool for boilers

City Plumbing launches new digital diagnostic tool for boilers

City Plumbing has introduced a new digital tool to to help housing associations quickly and accurately diagnose heating system faults, identify replacement parts and improve the lives their tenants through better service. Using the industry’s most comprehensive and product-specific data, the national merchant’s FaultFinder equips housing associations and field service engineers with the practical knowledge to quickly and accurately diagnose faults within the system. Combining this with the hands-on knowledge of staff in more than 370 branches across the UK, City Plumbing can help engineers source the parts they need quickly and improve first-time fix rates. Described as a ‘game-changer’ for engineers and social housing providers, the tool’s diagnostic capabilities mean that engineers will no longer need to be in the property to diagnose the problem. Perfectly suited to housing associations and private landlords, FaultFinder allows tenants to input details of the problem into an online portal or over the phone. This gives engineers the opportunity to restore heat and hot water as quickly as possible by triaging the issue remotely and understanding if a visit is required or whether the tenant can fix the issue themselves. It also means that if a home visit is required, engineers can quickly sourcing the correct spare parts from their local City Plumbing branch before arriving at the tenant’s home, allowing them to resolve the issue quickly and efficiently. “As the industry-leading provider of heating and plumbing solutions, we’re looking for revolutionary ways to support professionals to get the job done every day. Through FaultFinder, we can take this support even further by placing our expertise in the hands of our customers, exactly when and where they need it. It’s a real game changer for social housing providers and landlords looking to improve tenant satisfaction.” says Dave Griggs, Managing Director of Spares at City Plumbing. “Whether they’re on-site to resolve a problem, or if a customer has described their issue through our online portal, housing associations and contractors can easily access the information they need to restore heat faster than ever before. By inputting the product name or code, they’ll be able to see any commonly recurring issues or describe the fault they’re experiencing to unlock practical advice on how to fix it. From there, FaultFinder will even recommend the components required to repair the system. Crucially, it also gives our branches the insight they need to ensure the correct stock for properties in the local area is available for collection or delivery as soon as it is needed.” Through its nationwide network of branches, City Plumbing provides professionals with the tools and equipment they need to deliver uncompromising levels of service to their customers. To unlock the benefits of Fault Finder for yourself, visit www.faultfinder.com Building, Design & Construction Magazine | The Choice of Industry Professionals

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