Aramark UK has committed to helping turn Everton Stadium into one of the most revolutionary and advanced venues for fan experience in Europe. Recognised as one of the world’s leading foodservice providers, and as industry experts in creating food and beverage led venue experiences, Aramark partners with the Club in
Cushman & Wakefield has partnered with Property Inspect to manage compliance across its largest real estate assets. The partnership with its Asset Management Team in Ireland is enhancing compliance management across its major real estate assets, bringing cost savings and operational efficiencies to its asset management strategy. Property Inspect, the leading
Mitie has secured a new contract with South Western Railway (SWR), valued at £6 million, for a duration of up to three years. Under this contract, Mitie will deliver security guarding and intelligence services across SWR’s extensive network, which spans Greater London, Hampshire, Surrey, Dorset, Berkshire, Wiltshire, Devon, and Somerset,
The IWFM are delighted to announce the 2024 IWFM Impact Awards finalists! Well done to all the individuals, teams and projects that are in contention across the 19 categories for this year’s Awards. The IWFM esteemed panel of judges had a tough job deliberating the entries, which touched upon many
Bellrock Group has been awarded a significant five-year hard FM (Facilities Management) contract with West Sussex County Council, valued at up to £10 million per annum. The contract, which spans over 200 corporate sites across nine property categories, will see the Bellrock team delivering planned preventative maintenance, reactive maintenance, and
Imperial War Museums (IWM) has renewed its hard services contract with OCS for an additional five years, with the potential for a further four-year extension, split into two separate two-year periods. This renewal follows an initial four-year contract that encompassed a wide range of hard services, including fabric and grounds
Suppliers are now able to bid for our newest framework offering, which specialises in helping clients across multiple sectors to manage their estates by procuring facilities management services. The Total Facilities Management Framework will run for four years, with a total estimated value of £814m and offering hard, soft or total
Derwent Facilities Management (Derwent FM) has been selected as part of the Viridis consortium, alongside Equitix and GRAHAM, as the preferred bidder and delivery partner for the redevelopment of The University of Manchester’s Fallowfield Campus. This ambitious project stands as one of the largest Purpose-Built Student Accommodation (PBSA) initiatives currently
FM service provider Macro has announced the promotion of three new directors from its executive team. The newly appointed directors, all women, are Adelaide Forbes, Group People Director; Janyne Gan, Group Commercial Director; and Parris Ullrich, Regional Director of MENA & APAC. Adelaide Forbes Adelaide Forbes has been with the
Principle Estate Management has announced the completion of significant works at a highly prestigious London development, overseen by the firm’s London office. York Terrace West and Nottingham Terrace are widely regarded as among the finest addresses in Regent’s Park. Principle’s latest project for the residents involved constructing a new, enlarged
BDC 319 : Aug 2024
Aramark UK has committed to helping turn Everton Stadium into one of the most revolutionary and advanced venues for fan experience in Europe. Recognised as one of the world’s leading foodservice providers, and as industry experts in creating food and beverage led venue experiences, Aramark partners with the Club in one of the biggest commercial deals in the Club’s history. As part of the agreement, and in a demonstration of their commitment to the venue becoming a flagship for their European operation, Aramark will take a position as a Founding Partner of Everton Stadium, with construction of the new waterfront home nearing completion in advance of being fully operational for the 2025/26 football season. The long-term partnership, which marks the industry giant’s first step into English football, will see Aramark deliver world-class food, drink and experiences across Everton Stadium’s footprint all year round, incorporating matchday and non-matchday events. Working in partnership, the Club and Aramark will deliver new innovative experiences for Evertonians at the new stadium, using the most modern technologies to revolutionise fan experience, with the quality of food and beverage provision and speed of service at the forefront. Aramark will be drawing on the solutions it has deployed so successfully across a vast range of sports venues around the globe. These include some of the most high-profile NFL venues such as Philadelphia Eagles Lincoln Financial Field, Denver’s Mile High Stadium, and the Cleveland Browns’ Stadium. Also within Aramark’s impressive portfolio are nine La Liga stadia, including Atletico Madrid’s Cívitas Metropolitano Stadium and eight Bundesliga stadia, including Olympiastadion in Berlin. All offer innovative technology-enabled experiences tailored for fans and event attendees, coupled with diverse, exciting food and drink concepts. Embracing Everton’s vision for a digital-first stadium, Aramark will implement market-leading technology aimed at minimising wait times and enhancing fan satisfaction with support on hand from dedicated staff. Everton Stadium will boast ‘frictionless’ operations, which will significantly reduce queuing through ‘walk-in walk-out’ technology solutions. Alongside modern-day kiosks, these retail outlets will be established at key locations across the stadium to create inclusive and vibrant destinations where supporters will be able to enjoy first-class food and drink quickly and easily. These frictionless stores will include self-service beer systems, immersive food and beverage offers and kitchen collection points – which specialise in producing food exclusively for online order pick-up. Development of The Plaza – an accessible 30,000m sq. space at the eastern entrance to the stadium footprint – will showcase a wide range of specially curated food and drink concepts. Alongside pre-match entertainment and activities, Aramark will work alongside the Club to design food and drink offerings that will be flexible and on-trend, seasonally adapting to the needs of Evertonians and visitors, as well as any events taking place throughout the year. The partnership between Everton and Aramark is rooted in community spirit and driving opportunities for local people. More than 1,200 new roles will be created at Everton Stadium and through wider development initiatives established. In partnership with Everton in the Community (EitC), a new social enterprise will be introduced. This will see Aramark and Everton work in partnership to promote the career opportunities available at the stadium and support local food and drink suppliers in bringing their concepts to life. Richard Kenyon, Everton’s Chief Commercial and Communications Officer said: “This is a landmark partnership for the Club and we are delighted to welcome Aramark as a Founding Partner. “Their mission to set the standard for excellence and their alignment with our vision to create exceptional experiences for Evertonians really resonated with us. “Aramark understands what goes into and what is required to deliver high profile and multi-purpose venues. As we look forward to the Club’s bright future at our new home, we are focused on working together to deliver the right type of experience for every fan and every visitor, both within the stadium and on The Plaza. “By utilising Aramark’s global expertise across many industries, we will be adopting the very latest in retail technology to make a visit to Everton Stadium an amazing experience for every Evertonian. “Evertonians deserve the best and we are working with a global industry leader in Aramark to offer unrivalled experiences at our new home.” By becoming a Founding Partner at Everton Stadium, Aramark will also receive enhanced commercial opportunities and media rights at the Club’s new home once it opens in the summer of 2025. Helen Milligan-Smith, CEO and President at Aramark UK added:“We are thrilled to be a Founding Partner and chosen as the Culinary Experiences Partner for Everton. Our shared commitment to delivering remarkable experiences means we are developing something truly extraordinary for the launch of the new stadium. “It’s important to us that we go above and beyond to forge strong connections not only with our venues, but with the wider community too. The introduction of a new social enterprise programme is a great example of this, and we look forward to working with Everton in the Community to champion local produce and provide training and job opportunities to local people across Liverpool.” Building, Design & Construction Magazine | The Choice of Industry Professionals
Cushman & Wakefield has partnered with Property Inspect to manage compliance across its largest real estate assets. The partnership with its Asset Management Team in Ireland is enhancing compliance management across its major real estate assets, bringing cost savings and operational efficiencies to its asset management strategy. Property Inspect, the leading provider of building compliance and real estate solutions, is thrilled to announce its partnership with the esteemed global commercial real estate services firm Cushman & Wakefield. Working with its Asset Management Team in Ireland, this partnership signifies a pivotal advancement in its property inspection processes. It empowers the Cushman & Wakefield Asset Management Team to bring their facility services in-house, saving the need for expensive external resources. Recognising the manual, costly and resource-heavy nature of its inspection efforts to date, Cushman & Wakefield approached Property Inspect for a streamlined and efficient way to simplify its inspection workflows, with an aim to bolster compliance and expand the capabilities of its internal team. With an annual inspection mandate covering 8000 assets and diverse requirements ranging from Fire Risk to Health & Safety and meridian compliance, it sought a partner capable of delivering an easy-to-use and easy to integrate inspection system that can offer actionable insights to multiple teams and stakeholders. “After meticulous evaluation, we chose Property Inspect for its unparalleled service quality, adaptability, and seamless integration capabilities,” remarked Hazel O’ Carroll, Associate Director, Asset Services at Cushman & Wakefield. “Their commitment to excellence and tailored approach aligned perfectly with our vision for streamlined operations.” Property Inspect responded swiftly to Cushman & Wakefield’s needs, addressing key priorities such as base scoring methodologies and implementing a grading scoring system for Meridian compliance risk management. The partnership has yielded significant outcomes, including enhanced data collection, user-friendliness, and scalability, culminating in a roll-out to one of its largest assets, Dublin Airport Central. As a result, Property Inspect enhanced Cushman & Wakefield’s operations by reducing inspection times from 6 to 2 hours, resulting in significant annual cost savings. “We are excited to embark on this collaboration with Cushman & Wakefield, helping them dramatically reshape its property management processes,” comments Steve Rad, CEO at Property Inspect. “Through the implementation of Property Inspect, its teams have not only seen immediate enhancements in compliance rates, operational efficiency, and risk mitigation efforts, but have also experienced a significant transformation in the way they manage their properties, saving them time and the need for costly external resources.” The success of this partnership highlights the power of innovation and collaboration in revolutionising property management. As Cushman & Wakefield continues to expand its use of Property Inspect across its complex and comprehensive portfolio, the future prospects for enhanced efficiency and scalability remain promising for the leading commercial real estate services firm. For more information about Property Inspect, visit www.propertyinspect.com Building, Design & Construction Magazine | The Choice of Industry Professionals
Mitie has secured a new contract with South Western Railway (SWR), valued at £6 million, for a duration of up to three years. Under this contract, Mitie will deliver security guarding and intelligence services across SWR’s extensive network, which spans Greater London, Hampshire, Surrey, Dorset, Berkshire, Wiltshire, Devon, and Somerset, and transports 220,000 passengers daily. In addition to ensuring the security of 14 sites, including stations, depots, and security control centres, Mitie’s Security Officers will provide reassurance and wellness checks for passengers aboard SWR’s trains. Given that SWR operates 1,500 journeys each day, these checks will be crucial in swiftly identifying and addressing any unusual behaviour or unattended items. The contract also marks a significant step forward in enhancing security through Mitie’s intelligence-led approach. For the first time, SWR’s security incident reporting processes will be fully digitised with the implementation of Mitie’s Merlin 24/7 software. Security Officers will be equipped to log detailed incident information via handheld devices, streamlining the reporting process. Additionally, SWR will have access to a dedicated dashboard on the platform, allowing security teams to monitor real-time intelligence on threat levels across its estate, informed by insights and trend analysis from these reports. Mitie will further bolster security by utilising open-source data gathering. Analysts based at Mitie’s Intelligence Hub will provide SWR’s security teams with updates on potential threats across the network, such as large public events, protests, and rising crime in the local area. With this information, the Mitie team can identify high-risk areas and make intelligence-driven decisions about the deployment of security officers at different sites on varying days. Jason Towse, Managing Director of Business Services at Mitie, commented: “We’re pleased to have been awarded this new contract with South Western Railway, building on our extensive experience and expertise in the rail industry. As we approach the busy summer period, we look forward to applying our intelligence-led approach to security, helping to create a safe and secure environment for the thousands of passengers travelling with SWR every day.” Daniel O’Riordan, Head of Safety and Security Assurance for South Western Railway, added: “At South Western Railway, the safety and security of our colleagues and customers is our top priority, and this is a significant moment as we partner with a new security provider. We’re delighted to welcome Mitie to the SWR community and look forward to working closely with them. We’re confident that their innovative digital and intelligence-led solutions will enhance the safety and security of our network for everyone who uses it.” Building, Design & Construction Magazine | The Choice of Industry Professionals
The IWFM are delighted to announce the 2024 IWFM Impact Awards finalists! Well done to all the individuals, teams and projects that are in contention across the 19 categories for this year’s Awards. The IWFM esteemed panel of judges had a tough job deliberating the entries, which touched upon many of our sector’s key trends; they were hugely encouraged by the incredible number of submissions this year and the quality of the work, making this year’s finalists even more impressive. Workplace Experience: Office/Corporate Environment Workplace Experience: Non-office/Corporate Environment Positive Climate Action Positive Climate Action – Towards Net Zero Sponsored by: CEF Excellence in Customer Experience Change Management Social Value Sponsored by: Waste to Wonder Worldwide Wellbeing Sponsored by: Waste to Wonder Worldwide Equity, Diversity and Inclusion Initiative Sponsored by: Equans People Development and Talent Retention Sponsored by: Moston Product or Service Development Technology Sponsored by: Jones FM Collaboration Best SME Led Innovation Sponsored by: Waste to Wonder Worldwide Team of the Year: Public or Third Sector Sponsored by: Tork Team of the Year: Private Sector Sponsored by: PTSG IWFM Newcomer of the Year Sponsored by: 14forty IWFM Manager of the Year Sponsored by: Thomson FM Frontline Heroes Sponsored by: Kier Places Table bookings are now open for the Awards’ entrants, with the ceremony taking place on 14 October 2024 at JW Marriott Grosvenor House London. Please note there are a limited number of Premium tables and tables of 12 available for entrants, so you will need to book early before they sell out. If you are a non-entrant, single ticket bookings are now available. If you are interested in booking more than a single ticket to attend the Awards, the IWFM have a limited number of supporter packages available which include a table of ten. Please email awards@iwfm.org.uk for further information. The IWFM wish to thank everyone that entered this year’s Awards and look forward to welcoming you for a night to remember in October, where alongside opportunities to network, socialise and celebrate the finalists and winners. Also disclosing the recipients of the new Deborah Rowland Scholarship. Building, Design & Construction Magazine | The Choice of Industry Professionals
Bellrock Group has been awarded a significant five-year hard FM (Facilities Management) contract with West Sussex County Council, valued at up to £10 million per annum. The contract, which spans over 200 corporate sites across nine property categories, will see the Bellrock team delivering planned preventative maintenance, reactive maintenance, and project support services. This partnership underscores Bellrock’s commitment to maintaining a diverse and complex portfolio of properties with precision and care. West Sussex County Council selected Bellrock for this contract due to the company’s emphasis on long-term maintenance strategies and its commitment to reducing the council’s reactive maintenance expenditure. The mobilisation phase began on 1st July, with full-service delivery set to commence in October 2024. Paul Bean, CEO of Bellrock, expressed his enthusiasm for the new partnership, stating, “This is a significant achievement and a pivotal new client for us. Safeguarding such a varied range of properties is a considerable responsibility, but one we are proud to undertake. We have strategically grown our business and enhanced our capabilities to deliver top-tier services where they are most needed.” In addition to its core FM services, Bellrock has pledged to collaborate closely with West Sussex County Council to develop social value initiatives aligned with the council’s Social Value Framework. These initiatives are designed to generate positive impacts for the local community and environment. Jeremy Hunt, Cabinet Member for Finance and Property at West Sussex County Council, commented, “We are delighted to award this contract to Bellrock, whose tender was both highly competitive and comprehensive. This represents a significant shift in how West Sussex County Council will approach the delivery of hard FM in the future. I particularly welcome Bellrock’s commitment to working with us on our shared social value objectives. I anticipate a long and mutually beneficial relationship.”
Imperial War Museums (IWM) has renewed its hard services contract with OCS for an additional five years, with the potential for a further four-year extension, split into two separate two-year periods. This renewal follows an initial four-year contract that encompassed a wide range of hard services, including fabric and grounds maintenance, mechanical and engineering work, and both reactive and planned preventative maintenance. These services cover all five of IWM’s branches: IWM London, Lambeth (including Parkside), Churchill War Rooms, Westminster (CWR), HMS Belfast (moored in the Pool of London), IWM Duxford (Cambridgeshire), and IWM North (Trafford, Manchester). The decision to extend the contract reflects the high level of expertise and consistent performance demonstrated by the OCS team, who have successfully met 95 per cent of their targets. Additionally, the partnership has been supported by a cost-effective pricing model. As part of the contract extension, OCS and IWM are also considering expanding the scope of services to cover a 20 per cent increase in assets. To meet these additional requirements, OCS plans to recruit locally at each site and increase the number of apprentices to bolster their teams. The contract will also see the introduction of a social value practitioner, who will lead career outreach initiatives and collaborate with local schools in Lambeth. Peter Wardle, OCS Account Manager, stated: “We are extremely proud of the relationship we have developed with IWM over the years. This extension is a testament to the success of our service delivery. We look forward to continuing our work with IWM over the next five years, ensuring that we play our part in preserving an important aspect of British heritage.”
Suppliers are now able to bid for our newest framework offering, which specialises in helping clients across multiple sectors to manage their estates by procuring facilities management services. The Total Facilities Management Framework will run for four years, with a total estimated value of £814m and offering hard, soft or total (combined) facilities management services to support sectors including healthcare, blue light, infrastructure, education and leisure. Hard facilities management will cover the provision of all works in relation to the maintenance and upkeep – both planned and reactive – of a building or wider estate, and will include aspects such as roofing, decorating, internal fittings and fixtures, mechanical services, general planned and reactive repairs. Meanwhile, soft facilities management will cover the provision of services in relation to the upkeep and security of a building or wider estate, covering aspects including cleaning, catering, hygiene, pest control, waste management and security. Jason Stapley, Chief Procurement Officer at Pagabo, said: “Everyone at Pagabo is excited that our latest invitation to tender has been issued and specialist suppliers have the opportunity to support a huge range of clients with their facilities management needs through this well-rounded framework. “Maintaining the highest standard of procurement compliance and being considerate of the pressure that many businesses are under while delivering quality work, we have made this tender period eight weeks instead of six because it falls during the summer holidays. We expect this will help many suppliers and maintain the high levels of interest that our frameworks usually receive.” The framework agreement is divided into six lots. This national framework is available for use across all UK regions and is split into the following areas: Each individual region will have seven suppliers, while three suppliers will cover the whole of the UK nationally, giving clients the option of up to 10 suppliers and supporting our commitment to SME inclusion across its frameworks. Following the tender period, evaluation and standstill process, the framework is expected to launch in October 2024 with Red Kite Learning Trust as the contracting authority. Building, Design & Construction Magazine | The Choice of Industry Professionals
Derwent Facilities Management (Derwent FM) has been selected as part of the Viridis consortium, alongside Equitix and GRAHAM, as the preferred bidder and delivery partner for the redevelopment of The University of Manchester’s Fallowfield Campus. This ambitious project stands as one of the largest Purpose-Built Student Accommodation (PBSA) initiatives currently active in the UK. The Fallowfield Campus redevelopment will be a transformative project, providing up to 5,400 student beds by replacing older accommodations with 3,300 modern, high-quality bedrooms. The project will specifically focus on upgrading and replacing the existing Owens Park, Oak House, and Woolton Hall residences, ensuring they meet the increasing demand for high-quality student housing on the popular campus. Eamonn Tierney, Managing Director at Derwent FM, said: “Our selection as part of the Viridis consortium for The University of Manchester’s Fallowfield Campus redevelopment is a very significant milestone for Derwent FM. This is a testament to our expertise and dedication to supporting the student sector in the UK and the significant experience and expertise of the Derwent FM team!” Achal Bhuwania, Equitix CIO, said: “Delighted that an Equitix consortium has been selected to support the University of Manchester in its next stage of growth and development, to provide a world-class student living experience. This is further testament to the proven capabilities and commitment to UK greenfield infrastructure as well as supporting British supply chain partners. This win was achieved through our relentless focus on building trust and long-lasting relationships as well as providing best in class solutions with core focus on sustainability and value for money.” GRAHAM CEO, Andrew Bill said: “GRAHAM is delighted to be working in partnership with the University of Manchester to deliver its vision for the Fallowfield Residences Redevelopment Programme. Together, we will focus on creating an exemplar sustainable campus that will enhance the experience of the University’s next generation of students.” The project is being undertaken under a Design, Build, Finance, and Operate (DBFO) model, ensuring that all aspects from initial design through to ongoing operations will be managed to the highest standards. This comprehensive approach guarantees that the new accommodations will not only meet but exceed the expectations of the students and the university. The University and the Viridis consortium will collaborate to refine their DBFO delivery plans, aiming to achieve financial close by summer 2025. The redevelopment of Fallowfield Campus marks a significant investment in the future of student living at The University of Manchester. It underscores the university’s commitment to providing top-tier facilities and a vibrant community environment for its students. Building, Design & Construction Magazine | The Choice of Industry Professionals
FM service provider Macro has announced the promotion of three new directors from its executive team. The newly appointed directors, all women, are Adelaide Forbes, Group People Director; Janyne Gan, Group Commercial Director; and Parris Ullrich, Regional Director of MENA & APAC. Adelaide Forbes Adelaide Forbes has been with the company for 12 years, starting as an HR business partner for the UK and Europe. She commented: “I’ve been enormously energised by the challenge of positioning the people side of our business for Macro’s exciting next chapter. To now be promoted to the Global People Director role is, to me, further evidence of Macro’s commitment to delivering a market-leading people experience.” Janyne Gan Janyne Gan, Global Commercial Director, joined Macro three years ago with responsibilities that include bids, commercial, supply chain, and mobilisation. She said: “It’s such an exciting time to be a part of Macro, and I’m thrilled to have the opportunity to impact the future of the business in my new leadership role. Specifically, my team is focused on further strengthening and integrating our supply chain and designing client solutions that deliver impact, excellence, and value.” Parris Ullrich Parris Ullrich joined Macro in 2009 as a facilities manager in Dubai and worked her way up to Operations Director for the Middle East. Today, she plays an active role in raising the profile of women in leadership within the Middle East. Parris stated: “I’m honoured to have the trust and confidence from Macro leaders to continue to elevate and strengthen our client-focused service delivery across Asia and the Middle East. I remain focused on unlocking further growth around the world by developing our people, driving operational efficiency for clients, and leveraging technology and innovation.” Building, Design & Construction Magazine | The Choice of Industry Professionals
Principle Estate Management has announced the completion of significant works at a highly prestigious London development, overseen by the firm’s London office. York Terrace West and Nottingham Terrace are widely regarded as among the finest addresses in Regent’s Park. Principle’s latest project for the residents involved constructing a new, enlarged Porters’ Lodge in the centre of the estate. The works were managed by Principle consultant Bob Myhill, who has been involved in the development’s management for 17 years. Rachael Hornby, associate director and head of Principle’s London office, said: “In recent years, we have completed our five-year cycle of external decorations for the entire estate. This was followed by a complete refurbishment of the communal areas of Nottingham Terrace, incorporating new lighting, modern signage, new carpets, and redecoration with bespoke wallpaper, reflecting the connection with Regent’s Park. “Our most recent project – the new, enlarged Porters’ Lodge – was undertaken after consultation with the residents, and planning permission and Crown Estate approval were obtained. Construction was carried out in the second half of 2023 and completed in early 2024.” The new lodge has been brought forward to the pavement edge and designed to improve visibility for the Porters. It accommodates the modern needs of the security and porterage team, and Principle also upgraded to fibre optic cabling, renewing the entire CCTV monitoring and video entry phone access systems to all apartments. The Grade I-listed York Terrace West is one of the original John Nash-designed terraces fronting the iconic green space of Regent’s Park. Originally built in 1823, it was completely refurbished in 1970 when Nottingham Terrace was constructed. A spokesman for York and Nottingham Terraces Management Ltd said: “The new Porters’ Lodge and upgrades to the entire estate were needed to provide modern facilities, with due regard to the surrounding history and aesthetics. We worked closely with Bob Myhill and Rachael Hornby to ensure the new, completed Porters’ Lodge was designed not to compete with the historic York Terrace or the more modern Nottingham Terrace, but to blend in with oak slatting and a green roof. “It has produced a highly satisfactory facility, and the estate, under Principle’s astute management, is maintained to a very high standard, as befits a property on the Crown Estate.” Chris Green, commercial director at Bloomsbury Construction Group Ltd, which led the contractors’ work on the project, said: “The Porters’ Lodge is a project we can all be proud of. Despite the fast-track programme duration, the project maintained high standards of design and sub-contractor coordination and integration. “We formed a collaborative and forward-thinking relationship with Jak Studios, BlokBuild and other stakeholders to deliver a brilliant space that is visually stunning and environmentally conscious, yet highly functional for the Porters, and this will serve the estate for many years to come. We appreciate the support and quick decisions from Principle, which culminated in the successful delivery of this project.” Mrs Hornby of Principle added: “One of the most rewarding aspects of property management is working with our clients and customers to see major works projects through to completion, especially when they improve facilities and amenities for residents.” Founded by Brett Williams in 2018, Principle Estate Management is based in Birmingham and acquired London firm Myhill Newman in August 2022, expanding its services into London and the South East. Principle now has more than 65 staff looking after a portfolio of over 16,500 units at around 375 developments across the UK. Building, Design & Construction Magazine | The Choice of Industry Professionals
