Barratt Developments in Scotland, a housebuilder that includes Barratt and David Wilson Homes, has received a five out of five star rating in the new Home Builders Federation (HBF) customer satisfaction survey for 2018. Being rated as a five star company means that more than 90% of its customer would
Barratt Developments, Scotland’s leading housebuilder, has announced its plans to open 12 new sites across Scotland where 2280 homes will be built during 2018. Apart from this home building programme, Barratt will continue to invest in land, hoping to acquire up to 16 new sites until next year. The programme
BDC 319 : Aug 2024
Barratt Developments in Scotland, a housebuilder that includes Barratt and David Wilson Homes, has received a five out of five star rating in the new Home Builders Federation (HBF) customer satisfaction survey for 2018. Being rated as a five star company means that more than 90% of its customer would recommend the homes to a friend. Currently, Barratt is the only major national housebuilder to have received a five star rating for nine years in a row. In addition to this celebratory reason, Barratt Homes is also looking forward to its 60th anniversary this year. This high customer satisfaction is the result of the housebuilder’s commitment to building high quality homes and creating great places, as well as its focus on looking after customers, particularly post sale. “The fact that 90% of our customers would recommend us to a friend is testament to the effort we invest to make sure our customers enjoy the best possible experience when buying a Barratt or David Wilson Home. Being independently rated as a 5 star builder is a great endorsement of our approach, particularly as we the only major national housebuilder to have 5 stars for 9 years in a row. To us this is the most important industry award which is why we put so much effort into building high quality homes and nurturing trusted relationships with our customers,” said Douglas McLeod, regional managing director for Barratt Developments in Scotland. The HBF survey is one of the largest surveys of this type, with almost 40,000 people completing it. The simple 1-5 star rating system was developed to give customers an easy to view ranking system of which housebuilders have the most satisfied customers. “Achieving high levels of customer satisfaction is hugely challenging. It requires leadership from Board level downwards and commitment from all areas of a housebuilding business and is a credit to every member of staff. A 5 star rating is not easy to achieve and is a very positive endorsement of the processes, systems and culture in place and should provide customers with real confidence in Barratt and the homes they build,” said Stewart Baseley, executive chairman of the Home Builders Federation.
Barratt Developments, Scotland’s leading housebuilder, has announced its plans to open 12 new sites across Scotland where 2280 homes will be built during 2018. Apart from this home building programme, Barratt will continue to invest in land, hoping to acquire up to 16 new sites until next year. The programme will see the creation of 100 new jobs in Scotland and the support of over 6200 existing jobs. Some of the new developments that will be launched at the beginning of this year are Brae of Yetts in Kirkintilloch, Preston Square in Prestonpans, and The Fairways in Drumpellier. There is a constant demand for homes in key locations across Scotland and Barratt wants to make sure that local businesses and people can benefit directly from it, therefore their employ predominately local sub-contractors and tradesmen. The housebuilder also saw a successful 2017, opening 14 new sites across Scotland with a total of 2500 new homes for sale. Mains of Culduthel near Inverness, Weirs Wynd in Brookfield, and The Woodlands in Dalkeith are the new sites that were launched last year. These achievements were recognised by industry peers and customers and ten of its site managers were awarded by the National House Building Council’s Pride in the Job Quality Awards. Home Builders Federation customer satisfaction survey also awarded Barratt with a 5 star rating for the eight year in a row, meaning that more than 90% of customers would recommend them to a friend. “The quality of our homes and our high levels of customer service are key to our ongoing success. Our NHBC Pride in the Job Award winning site managers and our HBF five star status demonstrate our credentials and, more importantly, reflect the importance we place on putting our customers first. We’re looking forward to another strong year in 2018,” said Douglas McLeod, Regional Managing Director for Barratt Developments in Scotland.
