Barratt Developments in Scotland, a housebuilder that includes Barratt and David Wilson Homes, has received a five out of five star rating in the new Home Builders Federation (HBF) customer satisfaction survey for 2018. Being rated as a five star company means that more than 90% of its customer would recommend the homes to a friend.
Currently, Barratt is the only major national housebuilder to have received a five star rating for nine years in a row. In addition to this celebratory reason, Barratt Homes is also looking forward to its 60th anniversary this year.
This high customer satisfaction is the result of the housebuilder’s commitment to building high quality homes and creating great places, as well as its focus on looking after customers, particularly post sale.
“The fact that 90% of our customers would recommend us to a friend is testament to the effort we invest to make sure our customers enjoy the best possible experience when buying a Barratt or David Wilson Home. Being independently rated as a 5 star builder is a great endorsement of our approach, particularly as we the only major national housebuilder to have 5 stars for 9 years in a row. To us this is the most important industry award which is why we put so much effort into building high quality homes and nurturing trusted relationships with our customers,” said Douglas McLeod, regional managing director for Barratt Developments in Scotland.
The HBF survey is one of the largest surveys of this type, with almost 40,000 people completing it. The simple 1-5 star rating system was developed to give customers an easy to view ranking system of which housebuilders have the most satisfied customers.
“Achieving high levels of customer satisfaction is hugely challenging. It requires leadership from Board level downwards and commitment from all areas of a housebuilding business and is a credit to every member of staff. A 5 star rating is not easy to achieve and is a very positive endorsement of the processes, systems and culture in place and should provide customers with real confidence in Barratt and the homes they build,” said Stewart Baseley, executive chairman of the Home Builders Federation.