Tradespeople still not up to speed with smart home technology


A poll carried out by IronmongeryDirect, the UK’s largest online supplier of ironmongery, has found that despite the ever-growing popularity of smart home products, many tradespeople are still unprepared for the increasing customer demand.

The poll, which was conducted in the lead up to Smart Home Week (20- 26 May), found that 82% of tradespeople have never undertaken any form of training in smart home technology. This figure remains largely unchanged following results from the same poll in 2018.

Research has shown that 40% of UK homeowners now own at least one smart home product, a rise of 13% on the previous year[1]. However, despite continued growth, the number of tradespeople improving their knowledge and skills in this area remains disproportionately low. This is backed up by previous national research carried out by the leading online ironmongery supplier, which showed that almost 90% of tradespeople are not confident when advising customers on smart products.

Now in its third year, Smart Home Week aims to raise the profile of smart home technology and to inform, educate and reassure consumers about the benefits and opportunities of living in a smart, connected way.

Wayne Lysaght-Mason, Managing Director of IronmongeryDirect, said: “We’re living in the age of rapid technological development, and it’s easy to see why people are investing in smart technology to bring comfort, convenience and added security to their homes. However, with a huge range of smart devices available, and new products being developed all the time, it is important that tradespeople do their research and make a conscious effort to stay up to date on the latest news and trends surrounding smart home technology.

“There is of course still a demand for traditional products, but these new smart alternatives should not be ignored. There are some brilliant products currently on the market, whether you want to specialise in lighting, heating, security or household appliances.”

IronmongeryDirect stocks a variety of products including the Yale® Conexis L1 Multipoint Smart Lock, which eradicates the need for a physical key, the Burg Wachter BURGprotect Alarm Kit 2200, which can send a notification to a connected smartphone within seconds of a break-in or smoke being detected and the  Yale® Smart Home CCTV Kit, which allows homeowners to view footage remotely in real-time via an app, wherever they are in the world.

The customer service team are available from 7am-8pm 7 days a week and can help with any questions or queries tradespeople may have about smart home technology.

IronmongeryDirect has over 17,500 products available and in stock. Orders can be placed as late as 8pm for next day delivery from Sunday through to Friday and by 4pm on Saturdays. Free, no quibble returns are available on all products.

For more information, visit or call their team of specialist advisors on 0800 168 28 28.



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BDC 315 : Apr 2024