Study Inn scores 143% higher than the UK private hall NPS benchmark in the Global Student Living Index

Study Inn, the luxury student accommodation owner, developer, and operator, is delighted to announce its outstanding results in the latest Global Student Living (GSL) survey. The survey, which gathers feedback from over 100,000 students worldwide, defines exceptional student housing, and Study Inn has excelled across all metrics.

Redefining Excellence in Student Accommodation: Study Inn’s Unmatched Service Sets a New Benchmark

Study Inn’s dedication to high-quality student accommodation and premium services has led to remarkable results in the GSL Index. The group secured a +34 Net Promoter Score (NPS), 143% higher than the +14 benchmark for UK private halls. Study Inn also received a 90% rating for ‘Accommodation Condition and Quality’, 92% for ‘Internet’, and 89% for ‘Overall Management’.

Since its establishment in 2009, Study Inn has prioritised student wellbeing and experience, offering fully equipped gyms, yoga studios, entertainment areas, and wellness spas with saunas, steam rooms, and hot beds – the first of their kind in the sector. 79% of residents reported positive ‘Social Interactions’, and the ‘Care & Support’ rating was 89%, both significantly higher than the benchmark by 15%. ‘Communal Spaces’ and ‘Sports Facilities’ were rated at 87% and 86%, respectively, both outperforming benchmarks by over 15%.

Located in prime areas near universities and local amenities, Study Inn accommodations earned an 86% rating for ‘Local Amenities’, compared to a 75% benchmark. The focus on safety and security, with features like CCTV, secure entry systems, 24/7 onsite team presence, and individual lockable cupboards, resulted in a 91% score for ‘Safety & Security’, against an 81% benchmark.

Prestigious Recognition and Awards

Study Inn is a finalist in the “Best Student Community” and “Best Student Broadband” categories for the Global Student Living Awards 2024. The group has also earned the Global Student Living Gold Certification for the UK for two consecutive years, meeting high standards across seven metrics: Condition & Quality, Bedroom, Value for Money, Care & Support, Recycling & Environmental Facilities, Overall Management, and Internet.

Matt Shakespeare, Study Inn’s Managing Director of Operations, commented: “We are thrilled with our exceptional results and honoured to maintain Gold certification and be shortlisted for prestigious awards. The Global Student Living Awards are highly significant as they are based entirely on student feedback. This recognition showcases the dedication and passion of our teams, who pride themselves on delivering unparalleled service and exceptional accommodations. Our top scores reflect the hard work and commitment of our employees. While having a superior product is crucial, our people truly make the difference. We are proud of each team member and remain focused on expanding our portfolio to provide the ultimate student experience for our residents.”

We constantly feed our operational experience back into the design of new projects and we continue to acquire, design, develop and operate our sites in-house, to maintain standards well above UK benchmarks.