Residential : Block & Estate Management News
Founder of Premier Estates moves on after 27 years

Founder of Premier Estates moves on after 27 years

Premier Estates has announced that its founder and Chairman, Ben Jordan, is stepping away from the company after 27 years at the helm. Ben, who established Premier Estates in 1998, has played a pivotal role in the property management sector in the UK. The company will now be led by

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Integrated heating specialist overhauls metering system to future-proof property management and billing at prestigious residential development

Integrated heating specialist overhauls metering system to future-proof property management and billing at prestigious residential development

WilSon Energy, a leading provider of fully integrated Heating, Metering, Pre-Payment and Billing & Bureau Services, has carried out a full audit and replacement of the heat metering system at a high spec residential development in Bath.  North Range is a prestigious new build development located in Bath’s Artisan Quarter

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FirstPort Group Appoints Carina Paine as Head of RMC Services

FirstPort Group Appoints Carina Paine as Head of RMC Services

The FirstPort Group, the UK’s leading provider of residential property management services, has appointed Carina Paine as its Head of Resident Management Company (RMC) Services. This newly created role is designed to strengthen FirstPort’s commitment to the growing consumer-led market. Carina will be responsible for overseeing the operational delivery and

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Odevo Unveils SRVO Property to Elevate UK Surveying Services

Odevo Unveils SRVO Property to Elevate UK Surveying Services

International property management group Odevo has launched SRVO Property, an independent surveying and advisory business set to serve the UK’s residential and commercial real estate market. Formed from Odevo’s existing surveying expertise, SRVO brings together top talent, skills, and experience under a dedicated brand. With a clear vision to become

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Building Stronger Communities: Rendall & Rittner’s Engagement Success

Building Stronger Communities: Rendall & Rittner’s Engagement Success

Leading property management firm Rendall & Rittner has promoted Marc Gomes to Senior Operations Manager, recognising his instrumental role in developing a thriving community engagement programme that has transformed residential schemes across London. Marc, who has been with the company for a decade, took on the role of Community Engagement

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Legal & General acquires Perry Barr scheme

Legal & General acquires Perry Barr scheme

The sale of two plots of the Perry Barr Residential Scheme to Legal & General Affordable Homes will deliver 487 affordable homes, including a mix of rental and Shared Ownership properties. This, combined with another plot retained by Birmingham City Council for council housing, brings the total number of affordable

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Latest Issue
Issue 333 : Oct 2025

Residential : Block & Estate Management News

Founder of Premier Estates moves on after 27 years

Founder of Premier Estates moves on after 27 years

Premier Estates has announced that its founder and Chairman, Ben Jordan, is stepping away from the company after 27 years at the helm. Ben, who established Premier Estates in 1998, has played a pivotal role in the property management sector in the UK. The company will now be led by Managing Director, Lisa Fantom, who has worked alongside Ben since 2007. Ben founded Premier Estates after leading a management buyout of the private property management department of the housing association where he was employed. Starting with just three employees managing 300 properties in Macclesfield, Ben grew Premier Estates into one of the UK’s leading residential property management companies. Today, the business manages around 35,000 properties across England and Wales, supported by a team of over 220 people. In 2021, Premier Estates became part of Odevo, the rapidly growing international property management group. The move provided the business with enhanced backing and access to leading-edge technology, compliance expertise and professional development opportunities, supporting its strategy of sustained growth. Reflecting on his decision to step down, Ben Jordan said: “Starting Premier Estates was a career defining moment for me and watching it grow into a company that now looks after tens of thousands of homes has been incredibly rewarding. The time now feels right to move on and take some space to explore new opportunities. Customer service has always been at the heart of our business, and our reputation was built on doing the right thing and putting residents first. One of my greatest achievements has been building such a talented and dedicated team. I leave, confident that Premier Estates is in very capable hands, and I know Lisa and the management team will continue to uphold the values that have always been important.” Ben has also been an influential voice in the wider property management industry. As Chairman of the Association of Residential Managing Agents (ARMA) in 2012, he was instrumental in the introduction of ARMA-Q, a pioneering self-regulatory accreditation scheme that raised standards across the sector. Today, ARMA has evolved into The Property Institute, continuing to advance professionalism in property management. A qualified accountant, Lisa joined the business as Finance Director before stepping into the Managing Director role in 2018. During her tenure, she has overseen substantial growth and a widening geographical spread across the UK. The company manages a broad range of developments and property types including several large-scale, multi-phased schemes in London. Lisa Fantom commented: “Ben was a big reason I joined Premier Estates – his passion and integrity have always been inspiring. He cares deeply about people, both the residents we serve and the team who deliver for them every day and that ethos remains at the heart of our business. As part of Odevo, we also have exciting opportunities ahead such as introducing market-leading technology through our sister company Dwellant. This sophisticated portal will give us increased transparency and better reporting for clients and residents. The combination of greater resources from being part of a larger group, combined with our personal, customer-first approach puts us in a strong position to continue growing and delivering exceptional service.” Premier Estates’ client base includes a mix of resident management companies, freeholders and many of the UK’s leading housebuilders, including Barratt Homes, Taylor Wimpey, Berkeley Homes and Cala Homes. With a strong track record built on long-standing partnerships and recommendations, and the continued backing of Odevo, the company is well placed to capitalise on the growing opportunities in the sector. Building, Design & Construction Magazine | The Choice of Industry Professionals

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Watsons Property Group Ltd Celebrates 135 Years of Excellence and Heritage

Watsons Property Group Ltd Celebrates 135 Years of Excellence and Heritage

Watsons, one of the UK’s most respected property firms, is proud to announce it is celebrating 135 years in the property industry. With a rich history that began in Norwich in 1890, the company is marking this significant milestone with a special celebration for employees, clients, and customers on Friday 19th September 2025. Founded by Edwin Watson and his partner Mr. Sadd, who established Sadd and Watsons Estate Agents on Rampant Horse Street, the company has grown from a local estate agency to a leading multi-disciplinary property group. The firm’s journey is a testament to its enduring commitment to the core values of integrity, professionalism, and a client-focused approach laid down by its founder. “Reaching 135 years in business is a testament to the hard work and dedication of our team and the unwavering trust of our clients,” said Ray Smith, Chief Executive Officer.  “Our heritage is the foundation of who we are today. For over a century, we’ve navigated changing markets and evolved our services, but our commitment to providing expert advice and a personal touch has remained constant.” Watsons is an award-winning firm of Chartered Surveyors with a national presence in the property industry working throughout thirty counties across the UK. Regulated by RICS and affiliated with The Property Institute, NAEA, and ARLA, Watsons offers a comprehensive range of residential and commercial services including valuation, surveying, block and estate management, lettings, and property management.  The company’s enduring success is built upon a foundation of adaptability, innovation, and a commitment to upholding the highest standards of excellence. The anniversary celebration will both reflect on the company’s journey and look forward to the future. The evening will be dedicated to expressing appreciation, acknowledging the contributions of those who have helped build Watsons’ success across generations.  It will also recognise the years of value and support the company has provided as a well-known brand throughout East Anglia, and a local employer with an established Head Office base in Norwich. Building, Design & Construction Magazine | The Choice of Industry Professionals

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Integrated heating specialist overhauls metering system to future-proof property management and billing at prestigious residential development

Integrated heating specialist overhauls metering system to future-proof property management and billing at prestigious residential development

WilSon Energy, a leading provider of fully integrated Heating, Metering, Pre-Payment and Billing & Bureau Services, has carried out a full audit and replacement of the heat metering system at a high spec residential development in Bath.  North Range is a prestigious new build development located in Bath’s Artisan Quarter situated on the historic Old Walcot Yard. The collection of nine contemporary, lateral and duplex apartments had been completed, incorporating a centralised heat network plant with modular gas boilers. Each property has a Heat Interface Unit (HIU) with an energy meter, with a hard wired Mbus output.  After all the properties were completed, sealed and tenanted it was handed over to the property management company to manage the building and associated billing. It was soon discovered that there was no means of remotely collecting data on energy usage at each of the properties. The only option was to go door to door to collect meter readings, which led to issues with access, lack of accurate billing and no way to resolve any queries regarding energy consumption for tenants and occupiers.   Andy Wilkinson, CEO at WilSon Energy, explains: “A combination of misspecification and a lack of awareness about billing on property, once complete, led to several issues for the property management company. There was no cable network or any data logging devices installed, so there was no remote way to connect to gather meter readings.” After completing a full audit of the heating system, WilSon Energy engineers found that the original meters supplied with the HIUs were low cost, with a single output which could not be connected, as the meters would not accept interchangeable modules.   The WilSon Energy solution included replacing all heat meters with wireless MBus, enabling remote data monitoring and a central data collection device. This removed the need for manual meter readings and meant that access into the properties was no longer required. It also provided hourly updates on usage, ensured and accurate billing for residents.  Andy Wilkinson continues: “It is very common that metering and billing gets forgotten about during the construction phase. The original developer designs the project, specifies the equipment and neither the designer nor contractor has considered the future management of the property. A lack of foresight, knowledge and planning leads to additional costs for new meters and the required installation. This causes problems with ongoing management and maintenance for property or buildings management teams as well as residents. That’s why we like to work with design teams at the commissioning stage to help specify the right heat network and the associated metering, data collection and billing solutions.”  Now that the new wireless metering system is in place, WilSon is also working on behalf of the property management company to provide billing and bureau services to ensure accurate billing and maximising returns on energy costs. As an established energy procurement specialist, WilSon has also secured a better energy supply deal, providing overall savings and reducing costs to residents.  For more information about WilSon Energy’s heat network, smart metering, billing and bureau services, visit: https://wilsonenergy.co.uk/. Building, Design & Construction Magazine | The Choice of Industry Professionals

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FirstPort Group Appoints Carina Paine as Head of RMC Services

FirstPort Group Appoints Carina Paine as Head of RMC Services

The FirstPort Group, the UK’s leading provider of residential property management services, has appointed Carina Paine as its Head of Resident Management Company (RMC) Services. This newly created role is designed to strengthen FirstPort’s commitment to the growing consumer-led market. Carina will be responsible for overseeing the operational delivery and strategic direction of FirstPort’s RMC services, ensuring a consistent, high-quality experience for both residents and RMCs. She joins FirstPort from Barratt Redrow, where she served as Estates Manager for the Southern Counties division. During her tenure, she played a key role in estate management and led RMC transitions, bringing valuable expertise to her new position. Speaking about her appointment, Carina said:“I am excited to join FirstPort at a time of significant change in the property industry. We are continuously improving how we listen to our RMC clients to better meet and exceed their expectations. My focus will be on shaping our service offerings to align with their needs. “It is essential that we take a collaborative and tailored approach, as no two RMCs are the same. By fostering strong, transparent relationships with residents and delivering a professional, simplified, and effective service, we can ensure the long-term success of these developments. “This partnership empowers homeowners, ensuring they have clear insights into how their developments are managed, while also streamlining the process for developers.” Martin King, Managing Director of The FirstPort Group, added:“We are delighted to welcome Carina to FirstPort. Her extensive experience in the RMC and developer landscape will be invaluable as we continue to adapt and innovate to meet the evolving needs of our clients. Her leadership will help us build a more collaborative approach for our Resident Directors, ensuring long-term success and satisfaction for both residents and clients.” Building, Design & Construction Magazine | The Choice of Industry Professionals

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Lendlord Launches Weekly Updated News Hub to Guide Landlords Through Renters’ Rights Bill 2025

Lendlord Launches Weekly Updated News Hub to Guide Landlords Through Renters’ Rights Bill 2025

Property management and financial platform Lendlord has unveiled a dedicated news hub to help landlords navigate the Renters’ Rights Bill 2025—one of the most significant rental sector reforms in over 30 years. The hub provides structured, up-to-date information on key legislative changes, addressing common concerns and offering expert insights into the evolving regulatory landscape. Updated weekly, it ensures landlords stay informed about government announcements, compliance requirements, and the bill’s implementation timeline. Key topics covered include: Lendlord’s research suggests that the UK rental market is expected to stabilise with an 11% growth rate post-reform, with landlords adapting to changes between July and October 2025. While compliance costs may rise, properties meeting the new standards could benefit from higher rental yields and increased tenant demand. Aviram Shahar, Co-founder and CEO of Lendlord, commented:“The private rental sector is undergoing a major transformation, and the Renters’ Rights Bill 2025 brings both opportunities and challenges. Compliance will be crucial to long-term success, and landlords need reliable insights to stay ahead. That’s why we keep our news hub updated in real time—providing expert analysis and the latest data to help landlords make informed decisions.” The Lendlord Renters’ Rights Bill 2025 News Hub is freely accessible to landlords, brokers, and property professionals. Building, Design & Construction Magazine | The Choice of Industry Professionals

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Property Leaders Pledge to Install EV Charging in Flats by 2026, but Progress Remains Slow

Property Leaders Pledge to Install EV Charging in Flats by 2026, but Progress Remains Slow

A majority of property managers, developers, and landlords in the UK are committed to installing electric vehicle (EV) charging in residential buildings by 2028, with most aiming for completion by 2026, according to new data from ChargeGuru UK. However, despite these pledges, progress has been sluggish due to persistent challenges. The research found that 64% of property leaders plan to retrofit EV chargers into existing developments within the next four years. More than half (54%) expect installations to take place in 2025 and 2026. However, ChargeGuru, a leading provider of fully funded and managed EV charging solutions for flats and apartments, has identified a significant gap between ambition and implementation. When asked about the obstacles preventing installation, landlords and property managers cited several key concerns: While 97% of property professionals say they are aware of how many residents in their buildings own an EV, a significant 70% of those residents still rely on public charging. Public infrastructure is expanding rapidly, with Zapmap reporting that over 20,000 new public charge points were installed in 2024, increasing the UK’s total by nearly 30% in a single year. However, home charging remains disproportionately limited to those with driveways. According to ChargeUK, approximately 800,000 home chargers were installed in 2024—primarily benefiting homeowners rather than those living in apartment buildings. With Zapmap tracking around 1.4 million fully electric cars on UK roads at the start of 2025 (rising to 2.1 million when including plug-in hybrids), there remains a substantial disparity between those who can charge affordably at home and those reliant on the pricier public network. Despite the challenges, 81% of property professionals claim to understand the process of installing EV chargers in residential buildings, and 86% are aware of government funding options available to support these initiatives. Denis Watling, Managing Director of ChargeGuru UK, emphasised the urgency of action: “While the data highlights a growing commitment to private EV charging, the reality is that many property decision-makers are yet to turn these plans into reality. To accelerate private ‘at-home’ EV charging adoption, industry leaders, the government, and the property sector must collaborate to remove key barriers. “Installing EV infrastructure is a long-term investment, and it’s crucial to implement solutions that address each building’s unique challenges—whether related to upfront costs, fair access, or ongoing maintenance. Our data shows that 75% of residents have already considered EV charging availability when moving or will do so in their next relocation. Property managers and freeholders cannot afford to delay unless they want to fall behind the competition.” With demand for EV charging only set to rise, the property sector faces increasing pressure to ensure residential developments are future-proofed for the shift towards electric mobility. Building, Design & Construction Magazine | The Choice of Industry Professionals

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Odevo Unveils SRVO Property to Elevate UK Surveying Services

Odevo Unveils SRVO Property to Elevate UK Surveying Services

International property management group Odevo has launched SRVO Property, an independent surveying and advisory business set to serve the UK’s residential and commercial real estate market. Formed from Odevo’s existing surveying expertise, SRVO brings together top talent, skills, and experience under a dedicated brand. With a clear vision to become a market leader, it aims to provide comprehensive surveying services and exceptional client support, both within the Odevo Group and across the wider property sector. David Lloyd, CEO of SRVO, said: “We’ve combined the best capabilities, resources, and experience to create a compelling proposition. SRVO will deliver significant value to our clients, setting a new standard for excellence in surveying. By leveraging innovation, technology, and insights, we’re committed to providing forward-thinking solutions and trusted advice to commercial and residential clients across the UK. “We are hugely ambitious and, by investing in our people, expanding our services, and increasing nationwide coverage, we’re targeting 100% growth within the next 12 to 18 months.” Claire Shepherd, CEO for Odevo UK, added: “We’re investing in technology, people, and services that offer exceptional value. The launch of SRVO is the next step in evolving our surveying capabilities—bringing together the best talent, skills, and regional reach under one brand. “This allows us to scale up our services and offer even greater support to clients. As an independent provider backed by Odevo’s collective resources, SRVO is in a strong position to deliver outstanding service, improved resilience, and exceptional value across the sector.” Operating nationwide, SRVO offers a wide range of property advisory services, including building surveys, risk assessments, and lease advisory. Building, Design & Construction Magazine | The Choice of Industry Professionals

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Building Stronger Communities: Rendall & Rittner’s Engagement Success

Building Stronger Communities: Rendall & Rittner’s Engagement Success

Leading property management firm Rendall & Rittner has promoted Marc Gomes to Senior Operations Manager, recognising his instrumental role in developing a thriving community engagement programme that has transformed residential schemes across London. Marc, who has been with the company for a decade, took on the role of Community Engagement Manager in 2018 and has since spearheaded initiatives that have turned residential developments into vibrant, connected communities. His early success as Estate Manager at Stanmore Place, where he pioneered a calendar of community events, laid the foundation for a blueprint now used across more than 50 developments. A Self-Sustaining Model for Resident-Led Initiatives Today, thanks to Marc’s resident-focused framework, many of these initiatives are led independently by residents and on-site teams. From seasonal celebrations like Halloween activities and Christmas parties to Recycling Week, bike repair pop-ups, and charity fundraising, the programme has become a vital part of community life. In 2024 alone, over £210,000 was raised for charities such as Great Ormond Street Hospital and White Rose through clothing banks. Marc’s promotion to Senior Operations Manager reflects the success of this sustainable model. In his new role, he will focus on operational leadership, overseeing on-site teams, training, and best practices to support Rendall & Rittner’s continued growth. Marc Gomes comments:“Managed developments are far more community-focused than they were five years ago, and engagement is now an integral part of what we offer. This has led to greater resident satisfaction, with many taking ownership of their own activities. Seeing our blueprint evolve into a self-sustaining success is incredibly rewarding, and my new role allows me to take a more strategic approach.” A Lasting Impact on Residents and Local Economies Resident-led initiatives, including gardening clubs, family meet-ups, and cinema nights, have fostered a stronger sense of belonging while also contributing to enhanced security, crime reduction, social value, and environmental awareness. Rendall & Rittner’s flagship developments, such as Royal Arsenal Riverside and Kidbrooke Village, now host community events attracting hundreds of attendees. Meanwhile, partnerships with local businesses and venues, including Battersea Park, Battersea Power Station, and Riverlight, continue to boost local economies and strengthen neighbourhood ties. Marc adds:“We’re not just managing bricks and mortar—we’re setting up communities to thrive. By creating engaged, connected neighbourhoods, we add value not just for residents, but also for leaseholders, landlords, developers, and the wider community.” With community engagement now firmly embedded in Rendall & Rittner’s approach, the company is setting a new standard for resident-focused property management—one where people don’t just live, but truly belong. Building, Design & Construction Magazine | The Choice of Industry Professionals

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Delivering 1.5 Million Homes: Principle Calls for Better Coordination in Housing Strategy

Delivering 1.5 Million Homes: Principle Calls for Better Coordination in Housing Strategy

The government’s ambitious target of delivering 1.5 million new homes this Parliament is a positive step, but significant challenges remain, warns Principle Estate Management. With offices in Birmingham, London, and the North West, Principle manages 20,000 residential units across 400 developments nationwide. The firm believes that while policy changes are helping to remove some barriers, structural issues within planning, infrastructure, and construction must be addressed to ensure successful delivery. Bob Simonds, Business Development Director at Principle, highlighted concerns around planning backlogs, stating:“Developers are encouraged by commitments to speed up planning approvals, but local authorities lack the capacity to process the rising number of applications efficiently, leading to delays.” Beyond planning, infrastructure limitations pose another major hurdle. Upgrades to electricity, gas, water, and sewerage systems will be essential to support new developments. Simonds noted that the growing demand for electric vehicle charging, for example, will place additional strain on the National Grid, which is already struggling to meet demand. The construction sector itself must also scale up to meet the challenge. Simonds emphasised the need for workforce development, adding:“Developers need skilled professionals at every level, from bricklayers to electricians, to ensure projects progress at the required pace.” Ultimately, Principle argues that only through better coordination between local authorities, developers, and infrastructure providers can the housing sector rise to the challenge of delivering the homes the country needs. Building, Design & Construction Magazine | The Choice of Industry Professionals

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Legal & General acquires Perry Barr scheme

Legal & General acquires Perry Barr scheme

The sale of two plots of the Perry Barr Residential Scheme to Legal & General Affordable Homes will deliver 487 affordable homes, including a mix of rental and Shared Ownership properties. This, combined with another plot retained by Birmingham City Council for council housing, brings the total number of affordable homes in the first phase of the scheme to 700. This significantly exceeds the initial affordable housing target of 312 homes set out in the planning application. Legal & General Affordable Homes is committed to providing high-quality, affordable housing options and has a strong track record of delivering community-focused developments. Cllr Sharon Thompson, Deputy Leader and Cabinet Member for Economy and Skills, said: “Delivering much needed affordable housing for the city through the Perry Barr Residential Scheme has been a key priority for me. “The number of people on the housing register in Birmingham has never been higher, selling these plots will provide a welcome boost to the supply of affordable homes in the city. “We are pleased to sell these plots to such a reputable operator of residential properties, one with a commitment to addressing the chronic undersupply of affordable housing in the UK. “Legal & General Affordable Homes have an excellent pedigree for investing, growing, and maintaining communities in the long term. We could not have asked for a better partner in Legal and General Affordable Homes and are pleased that we will be working with them towards the long term regeneration of Perry Barr. “Selling these plots delivers on our aims to provide a sustainable future and legacy for Perry Barr. This multi-award winning scheme provides a catalyst for the continued regeneration of the area and ongoing housing growth for the city.” Ben Denton, Chief Executive at Legal & General Affordable Homes, said: “Our vision is to provide everyone with an affordable, high-quality and environmentally sustainable place to live and grow. Our acquisition of the Perry Barr homes shows our commitment to delivering on this and investing in high quality stock, improving our asset portfolio and achieving improved returns. “Perry Barr is an exciting opportunity to help create a thriving new neighbourhood that contributes positively towards the local area and supports the council with tackling its housing challenges.” Building, Design & Construction Magazine | The Choice of Industry Professionals

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