Crown Property Management has been entrusted with the management of a landmark Quayside development in Exmouth, marking another milestone in the firm’s growth and reputation. The estate comprises 266 leasehold and freehold properties, alongside a variety of commercial units. Speaking on the appointment, Darren Stocks, founder of Crown Property Management,
Collaboration to bring repairs in-house, leveraging technology for faster, more reliable customer services Totalmobile, a leading provider of field service management software solutions, is delighted to announce a new partnership with Liverpool-based Cobalt Housing to enhance the quality and efficiency of its repairs and maintenance services. Through Totalmobile’s market-leading workforce
Principle Estate Management has broadened its portfolio by taking on three new retirement developments across London, Oxford, and Worcestershire. These include two Right to Manage (RTM) developments and a corporate client, marking the company’s first ventures into retirement living. Meeting the Needs of Retirement Communities Joe Jobson, Joint Managing Director
New research has revealed the London boroughs with the biggest share of new-build homes amid a renewed effort to increase housing supply across the capital. Drawing on the latest housebuilding statistics, property experts SBA Property Management have found that East London is leading the way for new-build developments. The research
The property management landscape is rapidly transforming, with increasing regulatory requirements and heightened expectations from clients, freeholders, developers, and residential management companies (RMCs). To stay ahead, FirstPort Group is committed to not just meeting these changes but to becoming a proactive partner that brings valuable insights and tailored solutions to
Westminster City Council have appointed award-winning property management agent Rendall & Rittner to manage the first phase of homes being delivered under the ambitious regeneration of the Ebury Bridge estate in Knightsbridge and Belgravia. Comprising 226 homes in the first phase, alongside a business hub, concierge service, and reimagined public
The FirstPort Group, the UK’s leading provider of residential property management services, has appointed Rocco Archidiacono as its new Head of Business Development to lead the Group’s new business services and bolster client partnerships. Rocco has joined FirstPort from real estate firm Hamptons where he was pivotal in expanding its business
The Renters’ Rights Bill is progressing through Parliament with pace, with the Second Reading of the legislation happening on 9 October, and Propertymark’s recent webinar on the widely anticipated new law helped alert property agents as to why it will prove to be one of the ‘biggest changes to the
Bellway Kent has made significant progress on a new housing scheme within Kings Hill in Kent. The company is building a total of 542 new homes across five developments at Aviation Park, part of the Kings Hill regeneration scheme that has been transforming the former RAF West Malling site over
Leading property management agent Rendall & Rittner has been appointed as the new managing agents and Maintenance Trustee of Nell Gwynn House in Chelsea. The development comprises 430 luxury apartments set behind an impressive 1930s façade, with many of the apartments available for short term let. Further expanding Rendall & Rittner’s remarkable
Crown Property Management has been entrusted with the management of a landmark Quayside development in Exmouth, marking another milestone in the firm’s growth and reputation. The estate comprises 266 leasehold and freehold properties, alongside a variety of commercial units. Speaking on the appointment, Darren Stocks, founder of Crown Property Management, expressed his enthusiasm: “We are delighted to have been chosen for this significant project. We are confident that the services we provide will meet the expectations of both clients and residents, and we remain committed to maintaining the highest standards at Exmouth Quay.” Mr Stocks further highlighted the company’s ongoing success, attributing it to the dedication of its team: “Our staff have been instrumental in the firm’s development over the past 30 years, and we look forward to continuing this journey for many more years to come.” In addition to this new appointment, Crown Property Management has announced plans to open a new branch in Exeter in January 2025. The expansion reflects the growing demand for their specialised estate management services across the region. Mr Stocks noted, “What sets us apart from our competitors is our exclusive focus on estate management. While many other agencies spread their efforts across sales, lettings, and surveying, we concentrate solely on delivering outstanding estate management services. This singular focus allows us to provide a truly unique offering.” Crown Property Management’s ethos, “People, not Property,” remains at the heart of its operations, underlining its commitment to exceptional client and resident care. Building, Design & Construction Magazine | The Choice of Industry Professionals
Collaboration to bring repairs in-house, leveraging technology for faster, more reliable customer services Totalmobile, a leading provider of field service management software solutions, is delighted to announce a new partnership with Liverpool-based Cobalt Housing to enhance the quality and efficiency of its repairs and maintenance services. Through Totalmobile’s market-leading workforce management solutions, Cobalt Housing will bring repair services in-house, ensuring improved communication and an enhanced experience for customers across its 6,000 homes. Until recently, Cobalt Housing managed the majority of repairs through external contractors. Now, with Totalmobile’s support, they’re moving to an in-house management system, which will allow Cobalt to take greater control over their repair service, providing high standards for customers. The new software will also provide Cobalt’s trade teams with real-time access to essential information, helping them arrive prepared, improve first-time fix rates and keep customers informed on progress at every step. “Totalmobile will be crucial in helping us meet the high standards our customers deserve,” said Ian Hancock, Executive Director of Property at Cobalt Housing. “During procurement of a new management software, Totalmobile offered dedication to supporting us through each stage of the implementation, providing a system that will manage the repairs service and improve communication with customers.” David Webb, Managing Director of Property and FM at Totalmobile, added, “We are proud to be working with Cobalt Housing in their mission to deliver an integrated, tenant-focused repairs service. By implementing our Connect and Mobilise solutions, Cobalt will have the tools to transform how repairs are managed. Our software ensures that operators have all the information they need on one device, which will improve first-time fix rates, reduce missed appointments, and enhance overall communication with their tenants.” Totalmobile’s solutions are currently being rolled out to Cobalt Housing’s operators, with full implementation planned in mid-2025. This partnership reflects Totalmobile’s commitment to helping organisations like Cobalt Housing deliver improved, efficient, and customer-focused services. For more information on Totalmobile and its housing sector solutions, please visit www.totalmobile.co.uk/sectors/housing-property Building, Design & Construction Magazine | The Choice of Industry Professionals
Principle Estate Management has broadened its portfolio by taking on three new retirement developments across London, Oxford, and Worcestershire. These include two Right to Manage (RTM) developments and a corporate client, marking the company’s first ventures into retirement living. Meeting the Needs of Retirement Communities Joe Jobson, Joint Managing Director of Principle Estate Management, highlighted the growing demand for their services:“We’re receiving more enquiries for retirement living schemes, and our expertise combined with a personalised approach makes us well-suited to manage these developments. Ending 2024 with these first instructions is exciting, and we anticipate more in the pipeline for next year.” The three sites include Westminster Court in Worcester, a 15-apartment development set within landscaped grounds, and London Court in Oxford, a 43-unit scheme with communal gardens and an on-site resident manager. Praise for Principle’s Approach Brian Hall, Director at London Court, praised Principle’s professionalism:“Principle Estate Management came highly recommended by our accountants. Initially, we opted for a short-term contract aligned with our financial year, and the experience was seamless. We now have an annual management agreement and have found their communication and clarity excellent. Their dedication gives us confidence in their ability to prioritise the safety, well-being, and financial security of our residents.” Comprehensive Property Management Services Across the three sites, Principle will oversee a range of communal facilities, including gardens, car parking, residents’ lounges, and lifts. Their commitment to service excellence is already evident, with new property manager Alex Jordan receiving a warm welcome from Westminster Court residents during a special event. Strong Foundations and Ambitious Growth Since its launch in 2018, Principle Estate Management has grown rapidly, now managing over 20,000 units from offices in Birmingham, London, and the North West. With a team of more than 70 professionals, the company is well-positioned to support the unique needs of retirement communities. Joe Jobson reflected on the positive feedback:“It’s been fantastic to see such enthusiasm from our new retirement developments. We’re looking forward to strengthening relationships with directors and residents as we continue to grow in this important sector.” Principle’s foray into retirement living underscores its versatility and commitment to providing tailored property management solutions across the UK. Building, Design & Construction Magazine | The Choice of Industry Professionals
New research has revealed the London boroughs with the biggest share of new-build homes amid a renewed effort to increase housing supply across the capital. Drawing on the latest housebuilding statistics, property experts SBA Property Management have found that East London is leading the way for new-build developments. The research shows that Tower Hamlets has the highest share of new builds in the city, with 7.2% of the borough’s housing constructed in the last five years. The inner London borough is followed by its neighbour, Newham, where 5.5% of homes are new builds. Barking and Dagenham also makes the top five boroughs for new-build property, with 4.1% of homes recently constructed. Collectively, the three East London boroughs account for over a fifth of new-build completions over the last five years. Other new-build hotspots include the outer London boroughs of Ealing and Croydon, where new builds make up 4.3% and 3.8% of housing stock respectively. Tim Darwall-Smith, Director at SBA Property Management, said: “London has been the driving force behind the UK’s housebuilding programme in recent years, with regeneration of the city’s historic East End delivering thousands of affordable new homes to local residents. “The Labour government has pledged up to 400,000 new homes in London over the course of its five-year term, so we can expect construction activity to be scaled even further, with Tower Hamlets and Newham likely to remain critical to this growth.” For prospective buyers looking to get onto the property ladder, London’s new-build hotspots offer some of the lowest house prices in the city. The latest house price index data shows that Barking & Dagenham, Croydon, Newham and Tower Hamlets are among the ten cheapest boroughs for property values. Barking & Dagenham and Croydon offer average property values below £400,000, meaning buyers can secure a new-build home for an initial investment as low as £50,000 with typical deposit costs. Habib Mogul, Director at SBA Property Management, commented: “There are many benefits to investing in new-build property, especially in London where capital growth has historically been more pronounced than the rest of the UK, though some buyers may be unsure whether now is the right time to take the plunge.” “A change in government and the new legislation that often follows will always bring a degree of uncertainty for property investors – Labour’s recent Renters’ Rights Bill is a prime example – so it’s more important than ever to lean on the data and consult with professionals to make the most informed purchasing decision.” To find out more about SBA Property Management’s services, visit: https://sbaproperty.com/. Building, Design & Construction Magazine | The Choice of Industry Professionals
The property management landscape is rapidly transforming, with increasing regulatory requirements and heightened expectations from clients, freeholders, developers, and residential management companies (RMCs). To stay ahead, FirstPort Group is committed to not just meeting these changes but to becoming a proactive partner that brings valuable insights and tailored solutions to the table. Navigating a Changing Industry New standards, such as the New Homes Quality Board (NHQB) consumer code introduced in 2022, reflect the sector’s shift towards greater transparency and higher standards. The code establishes new guidelines for how developers work with property managers and communicate with buyers, demanding more clarity and a commitment to quality service. FirstPort views these regulatory changes as opportunities to better serve both clients and future residents. By understanding the challenges faced by developers, whether related to building safety, leasehold reform, or the NHQB code, FirstPort is able to support clients in navigating complex issues effectively. Strengthening Client Connections with Dedicated Support A core part of FirstPort’s approach is through its Client Services team, which acts as the link between clients and the operational aspects of property management. The team’s role is to identify challenges and create solutions that address both immediate concerns and the long-term needs of developments. In a sector where digital transformation is key, FirstPort is also exploring new digital tools to improve client engagement and streamline service delivery. Fostering Collaboration with Developer Clients One of FirstPort’s recent initiatives has been training programmes for developer sales teams working on new-build projects. Often, buyers are not fully aware of the role of a property manager and the associated costs, which can lead to misunderstandings. By directly training sales teams, FirstPort helps them communicate the benefits of property management to prospective buyers. This approach has been well-received, with clients noting the value of having well-informed teams. Increasingly, developers are recognising the benefits of collaborating with property managers early in the planning stages. Involving FirstPort early allows for forward-thinking solutions around the long-term management and sustainability of a development. From establishing appropriate budgets to considering biodiversity goals, this proactive collaboration ensures that FirstPort’s services are seamlessly integrated into the vision for the development from the outset. Enhancing the Service Model As client expectations evolve, FirstPort is adapting its service model to provide more localised and accessible support. By regionalising client services and establishing dedicated account managers, FirstPort is able to offer clients a closer and more personalised level of support. This structure not only enhances relationship-building but also enables faster, more responsive service tailored to local needs. Looking Ahead FirstPort’s focus as the industry evolves is on building deeper relationships with clients through exceptional service, collaborative planning, and insightful guidance. By remaining flexible and proactive, FirstPort is ready to meet the industry’s challenges head-on and continue delivering a valuable and supportive service for its clients. Jess Farrell, Director of Client Services, The FirstPort Group Building, Design & Construction Magazine | The Choice of Industry Professionals
Westminster City Council have appointed award-winning property management agent Rendall & Rittner to manage the first phase of homes being delivered under the ambitious regeneration of the Ebury Bridge estate in Knightsbridge and Belgravia. Comprising 226 homes in the first phase, alongside a business hub, concierge service, and reimagined public realm, Rendall & Rittner was recently appointed to deliver full management and mobilisation services. Developed in collaboration with the existing Ebury Bridge community, the renewal is set to deliver more high-quality affordable housing with a focus on sustainability. In addition to replacement homes for existing tenants, the first phase incorporates market sale, intermediate ownership, and social rent apartments. The first handovers at the development are expected to begin from October 2024. Daniel Steer, Director at Rendall & Rittner comments: “The Ebury Bridge redevelopment has placed resident needs at its heart. We are therefore proud to be able to extend this community focus with our customer-centric approach to property management. We are also delighted to be strengthening our relationship with Westminster City Council and we look forward to welcoming the first residents to Ebury Bridge.” With a portfolio of over 80,000 homes, Rendall & Rittner has cemented itself as one of the nation’s leading property management agents. With over 30 years of experience operating within the industry, Rendall & Rittner has a reputation for driving change and innovation within the sector to enhance the experience of clients, customers, and residents. Find out more about Rendall & Rittner’s London service offering at: https://www.rendallandrittner.co.uk/about-us/our-regions/london/ Building, Design & Construction Magazine | The Choice of Industry Professionals
The FirstPort Group, the UK’s leading provider of residential property management services, has appointed Rocco Archidiacono as its new Head of Business Development to lead the Group’s new business services and bolster client partnerships. Rocco has joined FirstPort from real estate firm Hamptons where he was pivotal in expanding its business development team across its network, playing a key role in aligning the company’s residential and commercial arms. In his new role, Rocco joins the Business Development team to improve its new business services, ensuring FirstPort is a partner that is approachable and responsive. Commenting on his appointment, Rocco said: “This is an exciting time to be in property management, and I’m looking forward to being part of this journey with FirstPort. “I believe my experience across the different aspects of the property sector will bring a fresh perspective and enable us to develop a more integrated approach for our clients” “I think there’s a huge opportunity to push into new sectors and to really tap into areas that haven’t been fully explored yet. I am looking to regionalise the company’s business development efforts, expanding into areas where we have a strong client base and can offer tailored services.” With over 20 years of experience in residential real estate, Rocco’s extensive understanding of the full build lifecycle – from planning to delivery – will prove valuable as The FirstPort Group looks to forge partnerships with its new and current clients across the UK. Martin King, Managing Director at The FirstPort Group, said: “Rocco’s ability to build strong relationships with our clients and drive growth will be invaluable as we continue to expand our business and explore new opportunities across the UK. Rocco has a deep understanding of this industry but he’s coming at property management as a sector with a fresh perspective, which I welcome. “I look forward to Rocco working closely with FirstPort’s existing teams to align the company’s offerings with the evolving needs of its developer, freeholder and resident director clients.” Building, Design & Construction Magazine | The Choice of Industry Professionals
The Renters’ Rights Bill is progressing through Parliament with pace, with the Second Reading of the legislation happening on 9 October, and Propertymark’s recent webinar on the widely anticipated new law helped alert property agents as to why it will prove to be one of the ‘biggest changes to the rental market’ in over three decades. The message from the webinar was clear: change is coming. The professional body advised property agents that they need to understand the changes in good time to help maintain excellent working relationships with landlords. Led by Timothy Douglas, Propertymark’s Head of Policy and Campaigns, Jan Hÿtch, Lettings Help Line Manager, and Valerie Bannister, former ARLA Propertymark President and current ARLA Propertymark Regional Executive, the webinar explored four key themes around the Renters’ Rights Bill: periodic tenancies, student tenancies, new grounds for possession, and advertising and increasing rents. The three key speakers advised property agents to review their fee structure, mitigate any business risks, and ensure that existing tenancy agreements do not collide with the new legislation that will enable tenants to keep pets at their properties, something many of them cannot do currently. However, this will change once new tenancy agreements are produced after the Renters’ Rights Bill becomes law next summer. They also discussed the future of fixed-term tenancies, longer rent arrears, and periodic tenancies becoming simpler once the new law is enacted. The panel advised anyone unsure of what is being proposed by the legislation to potentially attend one of Propertymark’s upcoming training courses or conferences to assist in furthering their understanding as to how the Renters’ Rights Bill might affect them. Tessa Shepperson, Managing Director of Landlord Law Services Ltd, will be leading a virtual training course titled Preparing for the Renters’ Rights Bill on 31 October to discuss how the Renters’ Rights Bill will affect landlords and agents. Nathan Emerson, CEO at Propertymark, said: “The Renters Rights’ Bill represents one of the biggest evolutions of law for the rental sector in many decades and we hope that our webinar powered letting agents with robust information to help them navigate upcoming changes. “It is vital we see strong stakeholder engagement from across the industry to help shape the new legislation and ensure it is balanced, workable and and fit for the future. We will continue to ensure there is healthy engagement with the UK Government to strike a functional and fair balance between tenants, agents and landlords.” To attend one of Propertymark’s upcoming regional conferences in your area, use this link: Conferences | Propertymark. In order to attend one of the professional body’s training courses, click this link: Estate and letting agent training courses | Propertymark. Building, Design & Construction Magazine | The Choice of Industry Professionals
Bellway Kent has made significant progress on a new housing scheme within Kings Hill in Kent. The company is building a total of 542 new homes across five developments at Aviation Park, part of the Kings Hill regeneration scheme that has been transforming the former RAF West Malling site over the last three decades. The drone image shows how work is moving apace on the huge site where the housebuilder is set to deliver a total of 402 properties for the private market and 140 affordable homes available for local people through low-cost rent or shared ownership. To the right of the photo, the completed new homes within Liberty Quarter, off Park Drive, can be seen. Just seven of the 52 properties built here remain for sale. Meanwhile, the progress of construction within Blenheim Green can be seen around the linear park in the centre of the image. To date, 14 of the 140 homes planned within this development have been completed, with a further 18 reserved. Work also started this year at DeHavilland Place, off Jubilee Way, with the southern tip of this development visible in the top right-hand corner of the aerial image. Bellway is delivering 210 new homes here – comprising 126 homes for private sale and 84 affordable homes – with five reservations already made and the first residents due to move into their new homes in December. In addition, Bellway is building 70 apartments at Westland Place, off Abbey Wood Road, and 70 apartments at Gloster Chase, off Kings Hill Avenue, with 84 of these pre-sold for private rent and 56 being delivered as affordable housing. Mark Harrop, Sales Director at Bellway Kent, said: “This drone photograph illustrates perfectly the sheer scale of the project we are undertaking at Kings Hill and the good progress we have made so far. “Our building programme at Aviation Park involves the creation of vibrant new communities by constructing more than 500 new homes on a brownfield site. The mix of one and two-bedroom apartments and two to five-bedroom houses has been specifically designed to meet the needs of local people. “We are very proud to be playing a major role in this ambitious scheme and are thrilled to have won an award for our part in the Kings Hill regeneration project, winning the Best Regeneration Project category at the Evening Standard New Homes Awards in September 2023.” Aviation Park is part of the wider Kings Hill project, where more than 3,000 homes have been built or planned since work began in 1990, along with new commercial floor space, schools and shops. Building, Design & Construction Magazine | The Choice of Industry Professionals
Leading property management agent Rendall & Rittner has been appointed as the new managing agents and Maintenance Trustee of Nell Gwynn House in Chelsea. The development comprises 430 luxury apartments set behind an impressive 1930s façade, with many of the apartments available for short term let. Further expanding Rendall & Rittner’s remarkable London portfolio, management of Nell Gwynn House began on the 1st of April 2024. Built in 1937, Nell Gwynn House has since been home to a variety of famous residents, from Diana Dors to Sir Bruce Forsyth. The building has also appeared in film and TV series such as Lucky Man and The Courier. Rendall & Rittner’s role includes supporting the onsite operation, as well as managing the building’s assets and finances. Following recent sympathetic enhancements, Rendall & Rittner will also work with the Board to implement further refurbishment and improvement projects over the coming years to ensure the preservation of the Art Deco architecture. Richard Daver, Group CEO at Rendall & Rittner comments: “We are proud to have been appointed as the managing agent for Nell Gwynn House, a building renowned for its timeless luxury and magnificent architecture. Our experienced team is committed to delivering an exceptional service at Nell Gwynn House through our unique, client-centred approach to property management.” Rendall & Rittner has proven itself as a market-leading managing agent with a strong reputation for service excellence. Formed in 1990, the award-winning company has continued to grow and today has a portfolio of over 80,000 homes nationwide ranging from smaller luxury developments to complex multi-phase estates. Building, Design & Construction Magazine | The Choice of Industry Professionals
