Let’s start with an easy to answer question. If you had the choice to fly in an aeroplane with a fully trained pilot or an inexperienced novice, which would you choose? No prizes for guessing the correct answer! This sentence highlights how important dedicated training has become, especially in a customer centred environment. Over the past three years, Genquip/Groundhog, one of the market leaders in the manufacture of mobile and static site welfare units, have developed a series of training courses for all of their clients.
Currently there are two distinctive courses available. One course is designed for site or yard operatives and covers a range of subjects. These include; routine maintenance, safety awareness and the correct operation of a Groundhog welfare unit. The other course is aimed for hire desk controllers. This module offers a deep insight into product awareness with an effective reference sheet, helping to ensure that their clients always receive a high standard of service. Each course lasts for one day and is usually hosted at the Groundhog manufacturing plant near Swansea, adjacent to the M4 motorway. If it is deemed appropriate, a Genquip instructor can visit a hire depot and guide the rental staff through an individually designed training element for hire desk controllers. Both courses are part theory and part practical. Attendees are fully involved and encouraged to offer up suggestions or proposals on how the Groundhog units can be improved or enhanced.
To ensure that Genquips’ site training is formally recognised, the course has been CPD accredited. Continuing Professional Development (CPD) is the intentional maintenance and development of the knowledge and skills needed to perform in a professional context. CPD ensures that the professional standard of their qualifications and registrations is maintained.
Peter Beach, Genquips’ Business Development Manager explains, “In 2016 we trained around 70 individuals, in 2017 this grew to 84, however in just a few short weeks into 2018, we have already successfully instructed over 120 people.”
“Our principal aims are to ensure that all rental operatives, both in the hire office and out on site, have a rigorous knowledge in all aspects of providing clean, safe and appropriate welfare facilities for their customers. Our training also helps to ensure that the units are fit for purpose, whilst increasing the longevity the product,” continued Peter.
Genquips’ marketing teams are fully proactive in promoting their training programme and all owners of Groundhog units are encouraged to contact Peter to arrange their courses, telephone 01639 823484 or emailing email@example.com.
For over 30 years, the Groundhog/Genquip partnership has developed a complete range of welfare units. Continuous product development is ongoing and bespoke models can be produced for specific requirements. They are a leading supplier to the UK rental industry, offering nationwide support and a dedicated spare parts department.
For further information please contact:
Aberafan Road, Baglan Industrial Park,
Port Talbot SA12 7DJ
Tel: 01639 823484 EMAIL: firstname.lastname@example.org