At Snows, our promise to customers is a simple one. We aim to give the trade exactly what they need and inspire trust in our ability to deliver on the promises made. To make this promise a reality, we are making substantial investments to refine and modernise our operations and ultimately, better cater for the customers of tomorrow.
One of our biggest investments takes place at our Mansfield Distribution Centre, where a regeneration programme of circa. £0.5million is taking place until the end of July 2018. The site will be reconfigured, which will include demolition of existing offices, erection of 900m2 of warehousing and installation of 1200m2 of hardstanding ground adjacent to the existing site – alongside this, an additional high-speed line will be installed in the mill. The result of these changes will improve efficiencies and productivity across the picking and milling of product and enlarge our geographical area for delivery.
Double shift capabilities will be introduced into the Mansfield and Glastonbury Distribution Centres to improve overall capacity of the organisation and improve our already-considerable level of flexibility.
These operational changes will result in Snows ability to offer competitive prices and deliver on our original promise to give the trade exactly what they need, due to improving cost efficiencies throughout the business.
Have you heard about our new National Sales Office?
Our Regional Sales Offices have recently been consolidated into a central location in Towcester, Northamptonshire. Its aim is to provide high quality customer service, which promotes two-way communication between us and our customers.
Although customers can (and will) still receive support from our regional locations, the change to one central office will allow us to properly structure and manage every aspect of the customer journey – from enquiry, to quotation, order processing and relationship development.
The new office is made up of individuals who have a proven track record in customer service, and have a fresh, forward-thinking attitude that align with the new vision of Snows Timber. Customers can be assured that “communication” is set to be the word of the year at Snows.