Story Homes, the award winning house building company has announced that they are focused on improving the experience of their customers. The company has made a move towards these improvements with the appointment of a Head of Customer Experience and Communications and a Quality Assurance Project Manager.

Story Homes is in the prestigious position of being one company of only 14 across the entire of the UK that holds a five star rating for their customer service. The five star Homes Builders Federation 5 Star Builder award has been retained by the company for the past four years. This industry awarded accolade is great news for this well known company, who has already managed to develop a reputation for the quality of the houses they build as well as the service that is offered to their customers. The House building company is keen to maintain and develop on their customer service reputation with these two new senior management appointments. Story Homes also the proud holder of the Gold and the Outstanding accreditation’s from In-house Research which is another customer satisfaction body operating in the residential property sector.

Story Homes has expanded recently, beginning to operate in Scotland, the North East and the North West in more recent years. However the developer that is headquartered in Carlisle is still looking to make sure that their expansion plans don’t impact on their customer service levels. The developer have promoted two of their existing employees into the roles of Head of Customer Experience and Communications and a Quality Assurance Project Manager. Tracy Calvert has been working for the company for four years and has been appointed as the Head of Customer Experience and Communication. Adam osliff has been appointed into the Quality Assurance Project Manager role after working in the the site-based production team at Story Homes for 13 years. Both new appointments will bring experience and expertise to their roles and will no doubt aid Story Homes as the company continues to expand.